Menu
For Business Write a review File a complaint
TravelSmart VIP

TravelSmart VIP review: Their contract

M
Author of the review
9:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Like many others, we have been duped into signing this contract. We signed up in July 2016, for a 15 year period, we paid over USD 40k. We had monthly payments and annual payments, all paid on time. Now we have paid off the amount, so the only amount we are paying now is the yearly fee which has been increasing yearly. Trust me those who still have payments stop paying them. They will continue finding ways to rip you off after your contract is fully paid like in our case. They accused us of not paying for our last trip fully, and wanted more money. When we fought it they cancelled our membership (now they can since we paid them in full, double standard right? We are no longer locked in this contract?). Not only that, they canceled our January 2024 trip and they didn’t refund us. Since we booked the trip this year we had to pay the 2024 annual fee. They didn’t refund us the 2024 annual fee either. We still have 11 years left in our contract, and they just cancelled without prior notice, and without refunding us the money or penalties for getting out of the contract. We have been completely robbed off of our money (40k down the drain, you know how many vacations we could have done with that money and the annual fees in 6 years?). And how can they sleep the night when they just cancel a trip without refunding us the money? What can I do to get our money back? My husband is contacting a lawyer, and wants to sue them for stealing our money. Can this be done from the USA?

Desired outcome: Full refund of upcoming trip, annual fee, and remaining contract.

Sep 27, 2023 1:40 pm EDT
TravelSmart VIP customer support contacts
Address

MX

File a complaint Write a review
Good Morning Mrs. Bierman, We understand that you have been in direct contact with our team regarding the payment due on your account due to your modified vacation reservation and they were able to produce the documentation necessary to clarify the doubts you had. As confirmed, your membership has not been canceled nor have your funds been retained, you are more than welcome to continue using your membership once any overdue payments have been taken care of. We look forward to helping you continue traveling like a VIP as we have done many times over the last few years and should there be anything further that we can assist you with at any time please do not hesitate to reach out to our team directly.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More TravelSmart VIP reviews & complaints

TravelSmart VIP - They lied 85
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TravelSmart VIP - travelsmart vip, sunwing, and rci 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TravelSmart VIP - travelsmart points
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TravelSmart VIP - privacy breach & false information
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TravelSmart VIP - travelsmart vacation club practises 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TravelSmart VIP - Signing into their VIP club
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TravelSmart VIP - vacation package 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
TravelSmart VIP - complaint 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. TravelSmart VIP Contacts

  2. TravelSmart VIP phone numbers
    +1 (888) 544-1114
    +1 (888) 544-1114
    Click up if you have successfully reached TravelSmart VIP by calling +1 (888) 544-1114 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +1 (888) 544-1114 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +1 (888) 544-1114 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +1 (888) 544-1114 phone number
    USA & Canada
    +1 (800) 044-2583
    +1 (800) 044-2583
    Click up if you have successfully reached TravelSmart VIP by calling +1 (800) 044-2583 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +1 (800) 044-2583 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +1 (800) 044-2583 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +1 (800) 044-2583 phone number
    Mexico
    +34 915 723 108
    +34 915 723 108
    Click up if you have successfully reached TravelSmart VIP by calling +34 915 723 108 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +34 915 723 108 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +34 915 723 108 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +34 915 723 108 phone number
    Spain & Europe
    +33 800 945 609
    +33 800 945 609
    Click up if you have successfully reached TravelSmart VIP by calling +33 800 945 609 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +33 800 945 609 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +33 800 945 609 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +33 800 945 609 phone number
    France
    +49 800 723 4359
    +49 800 723 4359
    Click up if you have successfully reached TravelSmart VIP by calling +49 800 723 4359 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +49 800 723 4359 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +49 800 723 4359 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +49 800 723 4359 phone number
    Germany
    +52 555 011 5553
    +52 555 011 5553
    Click up if you have successfully reached TravelSmart VIP by calling +52 555 011 5553 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +52 555 011 5553 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +52 555 011 5553 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +52 555 011 5553 phone number
    Mexico & South America
    +54 800 444 1383
    +54 800 444 1383
    Click up if you have successfully reached TravelSmart VIP by calling +54 800 444 1383 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +54 800 444 1383 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +54 800 444 1383 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +54 800 444 1383 phone number
    Argentina
    +55 800 020 4106
    +55 800 020 4106
    Click up if you have successfully reached TravelSmart VIP by calling +55 800 020 4106 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +55 800 020 4106 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +55 800 020 4106 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +55 800 020 4106 phone number
    Brazil
    +56 123 0020 3935
    +56 123 0020 3935
    Click up if you have successfully reached TravelSmart VIP by calling +56 123 0020 3935 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +56 123 0020 3935 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +56 123 0020 3935 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +56 123 0020 3935 phone number
    Chile
    +1 (855) 246-7865
    +1 (855) 246-7865
    Click up if you have successfully reached TravelSmart VIP by calling +1 (855) 246-7865 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +1 (855) 246-7865 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +1 (855) 246-7865 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +1 (855) 246-7865 phone number
    Dominican Republic
    +1 (855) 246-7880
    +1 (855) 246-7880
    Click up if you have successfully reached TravelSmart VIP by calling +1 (855) 246-7880 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +1 (855) 246-7880 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +1 (855) 246-7880 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +1 (855) 246-7880 phone number
    Jamaica
    +51 80 070 006
    +51 80 070 006
    Click up if you have successfully reached TravelSmart VIP by calling +51 80 070 006 phone number 0 0 users reported that they have successfully reached TravelSmart VIP by calling +51 80 070 006 phone number Click down if you have unsuccessfully reached TravelSmart VIP by calling +51 80 070 006 phone number 0 0 users reported that they have UNsuccessfully reached TravelSmart VIP by calling +51 80 070 006 phone number
    Peru
    More phone numbers
  3. TravelSmart VIP emails
  4. TravelSmart VIP social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2024
TravelSmart VIP Category
TravelSmart VIP is ranked 246 among 518 companies in the Travel and Vacations category