Travertine Mart’s earns a 1.0-star rating from 4 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their natural stone purchases.
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This company is not good to work with
This company is not good to work with. My order came with many tiles that were broken and they won't replace them unless I do a lot of work. I couldn't finish my flooring job because I didn't have the right size tiles for the pattern I was using. Their customer service is very bad and they want pictures of the broken tiles that I threw away because they were broken and couldn't be used. I contacted them and they want more pictures and documents of the broken tiles. My contractor left and told me to get the tiles somewhere else. I won't work with this company again because their customer service is very bad.
Travertine Mart Complaints 3
I order some stuff from Travertine Mart and they only gave me some of it
I order some stuff from Travertine Mart and they only gave me some of it. They said it would be here in a week but it wasn't. They finally brought some of it but not all of it. They won't give me the rest because they messed up and have to pay for shipping again.
I bought some travertine from this company a year ago and just bought more coping to finish my project
I bought some travertine from this company a year ago and just bought more coping to finish my project. They sell two types of products: standard and premium select. I paid for premium, but they sold me standard grade travertine that was porous and different from my previous product. I asked to talk to the manager to get the premium product I ordered because I need it to look uniform. I asked to speak with the manager, but Gina, Julia (sales rep), and Melissa (receptionist) keep giving me the runaround. I sent multiple emails to request to speak to someone higher up, but they won't let me. I want them to ship me the product I ordered.
I got my Travertine from Travertine Mart in July
I got my Travertine from Travertine Mart in July . When it came, two of the crates were messed up, but it didn't look too bad. When my contractor opened them up, though, it was clear that this wasn't the good stuff I paid for. The Premium Select grade is supposed to have just a few little holes and cracks, but these tiles had big holes all the way through and long cracks with sharp edges. It's gonna cost me a lot of money to fix it up so it's safe to walk on with no shoes. I sent them pictures and descriptions from their website to show that what I got wasn't Premium Select. We made it through the winter, but now that it's getting hot again, we'll see how these pavers hold up to the freeze-thaw thing. I want my money back for the repairs I gotta do. Can I send the pictures by email? They're kinda big, like 5.42Mb each.
Is Travertine Mart Legit?
Travertine Mart earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Travertine Mart. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Travertinemart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Travertinemart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Travertinemart.com you are considering visiting, which is associated with Travertine Mart, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Travertinemart.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for travertinemart.com on popular sites. Be cautious and do additional research. Look for information about the Travertine Mart and be careful with personal information or transactions.
- Travertinemart.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The travertinemart.com may offer a niche product or service that is only of interest to a smaller audience.
- Travertine Mart protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Travertine Mart
Travertine Mart offers a wide range of travertine products that are perfect for any indoor or outdoor project. From classic ivory and beige tones to more unique shades like silver and noce, the company's selection of travertine pavers and tiles is sure to impress. Additionally, the company offers a variety of finishes, including honed, tumbled, and brushed, to suit any design aesthetic.
One of the standout features of Travertine Mart is its commitment to affordability. The company offers competitive pricing on all of its products, making it an accessible option for those on a budget. Additionally, the company offers free samples and free shipping on orders over $2,500, making it easy for customers to get a sense of the quality of the products before making a purchase.
Customer satisfaction is a top priority for Travertine Mart, and the company goes above and beyond to ensure that its customers are happy with their purchases. The company offers a 30-day money-back guarantee on all of its products, as well as a lifetime warranty on its travertine pavers. Additionally, the company has a team of knowledgeable customer service representatives who are available to answer any questions or concerns that customers may have.
Overall, Travertine Mart is a top choice for anyone looking for high-quality travertine products at an affordable price. With its commitment to quality, affordability, and customer satisfaction, it's no wonder that the company has become a trusted source for natural stone products.
Overview of Travertine Mart complaint handling
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Travertine Mart Contacts
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Travertine Mart phone numbers+1 (800) 556-9720+1 (800) 556-9720Click up if you have successfully reached Travertine Mart by calling +1 (800) 556-9720 phone number 0 0 users reported that they have successfully reached Travertine Mart by calling +1 (800) 556-9720 phone number Click down if you have unsuccessfully reached Travertine Mart by calling +1 (800) 556-9720 phone number 0 0 users reported that they have UNsuccessfully reached Travertine Mart by calling +1 (800) 556-9720 phone number
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Travertine Mart emailsclaims@travertinemart.com99%Confidence score: 99%contact@travertinemart.com98%Confidence score: 98%Support
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Travertine Mart address2516 SW 30th Ave, Hallandale, Florida, 33009, United States
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Travertine Mart social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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