TrenItalia review: Train cancelled due to technical glitch,

Dear Mr Kothari

Thank you for sending a copy of your ticket.

You purchased your ticket from Trenitalia. Tickets which we sell have under «Channel» the reference «SBB_WEB-[protected])»

On your ticket the reference under «Channel» is «WEB».

Please contact Trenitalia for the refund.

This is to confirm that EuroCity 35 from Geneva to Venezia was cancelled on 5th August between Geneva and Brig and did run from Brig to Venezia only.

I hope to have been of service and wish you a pleasant day.

Kind regards

Jens Buchmüller

Specialist complaint management

SBB AG

Passenger Service Markets, Customer Service,

P.O. Box, 3000 Bern 65, Switzerland

Phone +[protected]

www.sbb.ch/en/contact

-----------------------------------------------------------------

On Friday 01, September 05:01:48 PM CEST, '[protected]@yahoo.com' wrote:

Please find below booking confirmation

IMG_4981

On 01-Sep-2023, at 7:01 PM, SBB Customer Service wrote:

Dear Mr Kothari

Thank you for your message of 24th August 2023.

I am sorry to hear about the trouble you had due to the cancellation of your EuroCity train from Geneva to Milano.

I am afraid I cannot find a refund request nor a ticket under the booking number ZS68ZN or under your name. Could you please send us a copy of your ticket. Thank you.

I am looking forward to hearing from you.

Kind regards

Jens Buchmüller

Specialist complaint management

SBB AG

Passenger Service Markets, Customer Service,

P.O. Box, 3000 Bern 65, Switzerland

Phone +[protected]

www.sbb.ch/en/contact

PS: We are carrying out construction works throughout Switzerland for you – which is why there are regular timetable adjustments. Please check the online timetable before each journey.

Message from: 24.08.2023 19:56:42 CEST

Number: CS006220629

Description: From = Genève

To = Milano Centrale

Date = Sat, 05.08.2023

Departure time = 05:39

My message = PNR: ZS68ZN, my train got cancelled because or technical glitch. I had raised refund request but still haven’t heard anything . Would like to officially register complain

Title = m

First name = Raj

Surname = Kothari

Street = garodia nagar

Postcode = 400077

Town or city = Mumbai

Country = IN

E-mail = [protected]@yahoo.com

Tel. = +[protected]