Trip Mate
Reviews and Complaints

I was reluctant to purchase insurance from Tripmate because of all the negative reviews. The OAT rep. told me that they had not had problems with the company. I was skeptical but did it anyway. I paid for the insurance and trip costs of a friend I was to travel with. A week before the trip she was hospitalized and unable to go on the trip. I needed to submit hospital and doctor statements/bills. It was a lot of paperwork but I got all together. It took about 4-5 weeks to review the claim but they did refund the cost of the trip. I don't have any complaints.

I have a bad experience with Tripmate. I am in the insurance business and I am pretty sure this company is a fraud. I traveled abroad to see my ailing mother on Dec 19th 2015. Booked return trip for Jan 22nd. On Jan 21st doctor mentioned about deteriorating health of my mother and I decided to cancel the trip, Later her health stabilized a little and decided to fly back on Jan 27th. I filed claim with all doctor's notes and chronological events and trust me -- I know insurance and this claim is legitimate and they are delaying and finally denied. I will pursue with commissioner and Attorney generals office.

It is irrelevant how many claims they paid. It is how many legitimate claims they denied.

I purchased a flight ticket with CheapOAir traveling to Poland from San Francisco departing on Mon Dec 14 and returning on Thu Dec 31. In addition I purchased a travel insurance from Trip Mate, that came with my ticket to protect my trip. The link to see details of my protection plan did not not work so I never had a chance to review it but I trusted I have a travel protection plan. While in Poland my mother got sick and had surgery on heart. She stayed in the hospital till Dec 31st and doctor gave me certificate that there is a need for me to stay longer in Poland. I had to postpone my return date for a week and I called Trip Mate making sure that my plan covers the case. I was told that they will cover in whole whatever I have to pay extra. I ended paying $630 for changing the date of my departure. All necessary forms were sent to Trip Mate. On Feb 4th Two months later I received a letter saying that I changed my trip due to a medical condition of my mother and because she resides in Poland she is not considered a family member as defined by the plan so my request was declined for benefits. I submitted my complain to a Better Business Bureau and I received the response from Trip Mate that there is nothing they can do since my mother resides in Poland (It sounds like discrimination of a family members who do not reside in US, Canada or Mexico!). They also said that when I called their office from Poland asking if they are going to cover additional cost of all changes to my flight I was advised that all costs I will have due to the travel interruption are subject to their confirmation of purchase of the travel protection plan, claim documentations and the plan provisions. They were also unable to confirm that the link with travel plan description was not operational (strange enough that it works now). So after wasting my money for the Trip Mate travel insurance and all the time I spent for submitting the claim along with all documents and additional correspondence I am giving up. For them mother who does not reside in US, Canada or Mexico is not a family member covered by their plan. How artful is that! I will never buy insurance from them and visiting this Forum insures me that I am not the only one being cheated by them. I hope one day they will be brought to justice and will have to pay for being unfair!

90 year old mother stuck in Argentina now and Trip Mate is sending her to a different doctor 3 times still refusing to send her back even though all doctors are saying she is safe to travel! these are their doctors!

I bought a trip from Miami to Hermosillo, México, a 2 way ticket with CheapOAir and explained the agency that I may have a change in my return...and it happened, The weather did not allow me to take the pictures that were programmed and also my client, had a personal problem and could not stay more time to supervise and direct the shooting, therefor, I tried to get in touch with the insurance company Trip mate from Mexico and the only information I could get was that the claim had to be made in the Us where I purchased the ticket. This is a scam, Cheap O Air, in India, they sell insurance for all parts of the world, they insist on buying the "protection" and later they argued that there was no base for payment, after I sent all the paperwork required, because it was an overseas trip that I payed twice!
Do not buy this kind of insurance, it's the worst experience, a loss of time and they are garbage.
Alfonso huerta

Book Cruise/Tour through AAA. The cost of the Tour included the purchase of flight insurance protection for myself and wife . AAA used TripMate as the flight Insurance Agency. Cancelled trip 8/24/2015. Within 3 days of notifying AAA that we wanted to cancel the trip because of my wife's illness we received a refund from AAA for the tour. Had to submit paperwork to TripMate in order to receive the money spent for the airline fairs which amounts to $3, 024.00. Completed all the TripMate paperwork, which included a form that they said had to be completed by our doctor. Sent paperwork to TripMate by way of UPS certified mail. They have received 4 phone calls regarding my claim and they keep telling us that the file is under review. Since I paid $410.00 for the insurance I do not see what the problem is. We did not go on the trip, no airline tickets were issued, so this should be a slam dunk. Just refund my money. Also, since that was the case I don't see why a doctor's report was even necessary. The woman I talked to at TripMate seems to be using every trick in the book to delay a refund. I believe this company is a SCAM. I am really disappointed that AAA is using this company. Since AAA contracted with TripMate I have turned this matter over to them and I am expecting that AAA will be issuing the refund.

I have contacted my local tv station about trip mate. My son's school cancelled their trip because lack of students. I contacted Trip Mate about my refund, I asked them if I will also get my insurance because the school cancelled the trip. They told me, they will see what they can do. They refunded me the money and won't refund me my money for the trip, claiming now that I don't have insurance they don't have to pay. They are a complete SCAM ARTIST! I am hoping they pick up my story because this is not fair to me and everyone else they scam out of their money... I am going to keep on top of them until I am rewarded my money 100%.

People write bad reviews because there are so many bad companies out there who will try to walk on its customers and clients and generally give cooperate America an Ugly name.I am sharing my experience with TripMate because they are one of the most garbage filled manipulating companies I have ever done business with.

This past may I planned a vacation to the Bahamas with a lady friend. When I booked the trip, the agent offered to place insurance on the trip. My travel friend turned out to be bi-polar and and off meds. I decided that this trip was not in my best interest and notified my agent who in turn notified Trip Mate. It is my closest experience with a third world company since serving in the military . Trip mate requested an avalanche of documents almost one at a time. Trip Mate strung this along for months. The most important document requested being proof of trip payment. When it was all said and done I supplied them with credit card statements and weeks later received a voucher for 1/2 the cost of the trip. the other half was issued to the non paying bi polar psycho. WRONG. I did not insure the people I insured the trip. Trip Mate is a bad choice to insure any trip. It is a third party insurance company that leaches off the backs of legitimate travel agents and travel companies. Their job is to string along clients and weasel out of paying as much as possible. There must be a better option than Trip Mate.

We will certainly never use TripMate for any of my travel insurance needs. I truly regret ever having done business with this low class misleading company. They are at best a bad life experience and a hard lesson learned. STAY AWAY FROM TRIP MATE.

I purchased Tripmate insurance at the recommendation of Pleasant Holidays, from whom I bought a Hawaiian vacation package for my family. My husband's cancer subsequently took a rapid turn for the worse and ultimately proved to be fatal, and our young grandson also began suffering psychological difficulties making it inadvisable to take him on a transoceanic flight.
I have been attempting to collect from Tripmate Insurance ever since. Their own claims website is a smoking gun; it shows they've had all the documentation they need to process my claim for months.
I am reaching out to insurance bad faith attorneys now, and intend to file a class action suit against Tripmate if my claim is not paid in full this month. Any and all others who suspect they have been defrauded by Tripmate are welcome to contact me at staceyontheroad@yahoo.com.

Smithgold, We are very sorry to hear about the unfortunate events on your vacation and your dissatisfaction with the claims process. We would be happy to look into this further. Please send us your first name, last name and travel dates via message or email at info[at]tripmate[dot]com. We look forward to speaking about this further.

Travel cancellation insurance it is not. The insurance was bought on recommendation of an agent of Joy Tour and Travel. The claim was for the two people who did not take the trip - Everybody knows they did not take the trip. I spent extra money for nothing but aggravation. Plus I got to know the claim was denied by going on line, not even to my e-mail. Tacky.

I used to work for them - they are a total fraud. If you get a lawyer, then they will probably cave. But all they want to do is deny, deny, deny.

I would like to have someone reach out with proof first it’s a secondary policy that will only pay if I’m not reimbursed by the airlines additionally, how do I get correspondence from Aegean whom have stopped responding to all forms communication.

I filed a claim against viking cruises with TRIP MATE. They are impossible to deal with. They keep asking for documentation about why the airlines canceled our flight. They will not process our claim without that. I reported them to the STATE OF MO

This complaint was filed in May, 2022. It is claim number 7126861

On 7/23/2018 Amtrak was 8 hrs. late coming from Chicago Illinois to Settle Washington. This cause expense for us because we miss the last fairy to Vancouver Iland where our Motel room was. Been fighting with Trip Mate for a settlement for 3 months for the expense that we occurred. What Is wrong with a company that takes 3 months.

My wife and I had to cancel a weeks vacation to Atlantis in the Bahamas due to a medical problem my wife had 2 days before our scheduled departure. We had purchased trip insurance from Trip-Mate. When I read all the complaints online I was worried about getting our money back. Atlantis refunded about half of our payment immediately and said we would have to get the remainder from Trip-Mate. We submitted our claim that included a letter from the Emergency Room Doctor stating that she shouldn't travel for at least two weeks. I'm glad to report that, after 17 days and many phone calls and emails, we did receive a full refund today. All we lost was the $158 cost of the insurance.

Yes, I agree that Trip Mate is highly unethical and must be stopped. I purchased travel insurance for son and myself for a tour to Japan. My son developed a condition that made him hyperactive and has a doctors note that he should not travel for long periods of time. We are Americans temporarily living in Belgium so we had to fly from Belgium to California for the tour which is a 13 hour trip and then from California to Japan which is another 12 hours. Trip Mate would not accept our claim along with the doctors notes. Their reason was that they will not pay for a mental or nervous condition unless my son was hospitalized for this condition. I lost my deposit for the trip plus the cost of insurance for two people. I think this was totally unfair of Trip Mate. Sarah