True Fitness
Reviews and Complaints

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On 4th november, I went to the jaya 33 outlet gym and came back late just right at the closing time. To my realize upon reaching home that my absent minded had left my blue water bottle (tupperware brand) at the gym. Hence, i called numerous of time and finally the lady over the reception counter picked up the phone. I explain to her my situation and where was my last work out station at, asking her help to check for me. But, her excuses that we are close and if the cleaner found it will place in lost n found. I tried to seek her help again n again as i doubt the cleaners will be sincere enought to return it. And in the end, she dont even concern or being courteous regards to this emergency matter. She shut my phone off while am still speaking.

The next day, 5th november, i went to the gym again. Hopefully that my bottle could be found. But seeing her over the reception again, knowing my hopes has gone. She just simply see around the counter and thats it. So called lost n found? I thought there should be a record book for it?

Throughout my gym period from 5-7pm, i cant even find any cleaners around! They asked me to ask them but no one knows theirs whereabouts.

Ok i left for home without my loyal bottle now. It was a inexpensive bottle but meaningful because it was a gift from my mother.

Right now, i can be thankful to myself for not renewing my membership yet for next year.

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True Fitness is a bloody scam and fraud. They hard sell maximum length contract to light-hearted people without any option to cancel it but death, pregnancy, or departure which is hidden in heavily loaded text of a contract. Which, by the way, has a lot of other shady hidden things. There were 3 people who pushed my wife simultaneously and concurrently for about 2 hours. And 4th guy read a few letter of rules for another 30 minutes. My wife was assured by one of the managers that she'll be able to cancel membership without a fee. Then she decided to opt out and they told that it's not possible.

I think this kind of gyms that are more of a mortgage are nonsense.

Got a call from True Fitness which they claimed that you are entitled for a complimentary 2 weeks pass for gym or yoga entirely with no fees/charges, and was asked to go down to collect my pass today. They promised over the phone no hard selling but eventually when I got there, this girl who is NOT in even a good shape who claims to be their sales/marketing consultant pushed really hard.

What's worse is that if they had promised a 2 week complimentary free gym/yoga pass for people to try out the facilities, if people like the environment and think that they wanna commit, people would have. Yet the "enhancement" of this 2 week complimentary free gym/yoga pass they promise you is that this sales consultant will be HOUNDING you for 2 weeks.

That means to say, you have to book your classes through her, book to use the gym through her, she'll see you before your regime starts, and see you again after the regime ends. So basically if you wanna really have some alone time in the gym for this time, ITS NOT GOING TO HAPPEN.

This I think is simply disgusting. And its a bloody waste of time for anyone to believe this gym works for you. Because all they are after is MONEY. They are NOT sincere about wanting to keep you fit and in shape. All they want is your sale and after that, hopefully, you fall behind the tracks and they get away as well.

I STRONGLY advise any one NOT to waste your time if they offer you anything. This is the worse freebie ever. Note: Many companies give freebies nowadays because they want your business. There's nothing wrong with that. But sincere businesses will earn your trust and earn your business in good morals and ethics. They will value your time, attention and keep their promises well. And even if they don't make the sale now, they'll still make sure they honour their promise in hopes you'll come back to them some day.

But NOT true fitness. If you wanna learn about insincere hard selling marketing tactics, that is one very place. Besides, it's just HIT and RUN, they don't care post sales really if you read other reviews all over the internet, from people wanting to sell their membership in Gumtree to Straits Times CASE complaints to mothership.sg and etc.

If you wanna spend some money getting a gym package, then go to one that has sincere instructors or people (the kind of people you see in the gym makes the culture of the gym) who cares about you - a gym who really cares about you being fit/healthy in exchange for your money. Because if you paid for something, you deserve to get at least something good back. Businesses who care will do that.

P.S. I threw the complimentary pass straight into the bin after I left. Nobody needs insincere crap like this in their life anyway. They can still jolly well find it if the trash is not cleared.

P.P.S. True Fitness instructors/trainers (a good handful of them) actually smoke. Talk about discipline, health and fitness huh?

Looks cool, I never knew you could post about it, good to know thanks! You show very latest and important things. This is very nice post! I will bookmark this blog.Let us know about myself

On 4th november, I went to the jaya 33 outlet gym and came back late just right at the closing time. To my realize upon reaching home that my absent minded had left my blue water bottle (tupperware brand) at the gym. Hence, i called numerous of time and finally the lady over the reception counter picked up the phone. I explain to her my situation and where was my last work out station at, asking her help to check for me. But, her excuses that we are close and if the cleaner found it will place in lost n found. I tried to seek her help again n again as i doubt the cleaners will be sincere enought to return it. And in the end, she dont even concern or being courteous regards to this emergency matter. She shut my phone off while am still speaking.

The next day, 5th november, i went to the gym again. Hopefully that my bottle could be found. But seeing her over the reception again, knowing my hopes has gone. She just simply see around the counter and thats it. So called lost n found? I thought there should be a record book for it?

Throughout my gym period from 5-7pm, i cant even find any cleaners around! They asked me to ask them but no one knows theirs whereabouts.

Ok i left for home without my loyal bottle now. It was a inexpensive bottle but meaningful because it was a gift from my mother.

Right now, i can be thankful to myself for not renewing my membership yet for next year.

Connected by MOTOBLUR™

I agree. It's barely a month since I joined and I am already regretting. It's the worst decision I have ever made in my entire life. They only care about sales, and the post purchase stage is horrible. Dun ever believe they will treat u the same after u have signed that damn contract. Their attitude towards customers change rapidly.
They mentioned my membership starts 2 months later, so currently I enter with the free pass. However the pass is only for 2 weeks so each time 2 weeks are up, we will get a free pass. After 2 passes given to us, the agent can't be bothered anymore! My female Indian consultant dun bother whether u have entrances to the gym during this interim period! my gym enthusiasm has died down drastically. Every time we ask when do we get the pass, there is no answer. No reply, no return of call, or made an appointment without turning up. what is this kind of service. She was so friendly and chatty and now she has become so hostile.

Never sign up with any gym. had bad encounter with consultant and manager of California fitness as well. (hard sell). After going through all these, it's not necessary to tolerate all these rubbish by paying almost 3K for keeping fit. Really don't have to.

Btw they only sweet talk u to join in.SAME SITUATION. The sale guy dont even bother to see you after u paid them n sign the contract. Worst, i got harrassment so oftern from.those PTpersonal trainer. The first 3 free pts they would not train you well, keep insists that this is free trial only. U will get it fully.if u subscribe with.them. later part, consultation n gang up with.his friend to force.me into it. Totally fkk.up!

On 4th november, I went to the jaya 33 outlet gym and came back late just right at the closing time. To my realize upon reaching home that my absent minded had left my blue water bottle (tupperware brand) at the gym. Hence, i called numerous of time and finally the lady over the reception counter picked up the phone. I explain to her my situation and where was my last work out station at, asking her help to check for me. But, her excuses that we are close and if the cleaner found it will place in lost n found. I tried to seek her help again n again as i doubt the cleaners will be sincere enought to return it. And in the end, she dont even concern or being courteous regards to this emergency matter. She shut my phone off while am still speaking.

The next day, 5th november, i went to the gym again. Hopefully that my bottle could be found. But seeing her over the reception again, knowing my hopes has gone. She just simply see around the counter and thats it. So called lost n found? I thought there should be a record book for it?

Throughout my gym period from 5-7pm, i cant even find any cleaners around! They asked me to ask them but no one knows theirs whereabouts.

Ok i left for home without my loyal bottle now. It was a inexpensive bottle but meaningful because it was a gift from my mother.

Right now, i can be thankful to myself for not renewing my membership yet for next year.

Connected by MOTOBLUR™

raging mad..how did you settle it?i receive a legal letter from TF as well..5years after i terminate my membership..which according to them was not succesful

what banks credit card u using?

anyone have the direct contact email with Patrick Wee?
Years back a consultant promoted to me 2+1 package (buy 2 yrs get 1 yr free) at Hartamas True Fitness, but due to my schedule not flexible, so I only join as member who renew monthly. He seems like a new staff and the outlet manager sit next to him, let me sign an agreement. On the agreement mentioned is 2 yrs membership, first I have doubt and asked why there is "24 months" contract? and the outlet manager told me that they are still new (mid 2007), and this is the only "standard contract" that they have, and the outlet manager said I can cancel the membership anytime.

I then paid 1 month deposit and 1 month as membership fee.

After a month I NEVER have time to go gym and not even first trial, so I call back to the consultant and told him that I am not continue my membership. Well, he told me that he resigned, and said just have to call to the bank and cancel the transaction will do.

5 years later, means today, I apply for housing loan to buy a property, but rejected by OCBC, the reason is True Fitness reported I'm in CTOS! Imagine I don't have any loan with bank for the past two years, full of confident that I can get the loan approval but now because of True Fitness, their unprofessional's way to mislead the consumer, so I am in CTOS now.

Whoaa, totally agree that the only way for them to get people to get healthy and balanced lifestyle is to stay away from people.

I'm also thinking not to renew my membership with TF. As they stated I have to deliver a written letter to them in 2 months notice before it ends. Sounds easy, huh? Yeah, right!

I won't rant much, but please, if there is anyone who have ever end his/her contract with TF (without early termination, but 'follow' their 'game'), share with me please.

True Fitness Subang again? Similar case happened to me & my friend... it is due to theirs staff lack of knowledge & sense of responsibility towards their customers we end up paying for nothing!

Yes, we should have someone to teach them a real big lesson, go complaint them!

u can take true fitness to consumer tribunal court. & get your money back. that'll teach them a lesson.

True Fitness is absolutely unprofessional in their customer service. Their sales staff are extremely pushy and give off a very desperate vibe. I went there as a walk-in customer to see their gym (Jaya33) and inquire about the membership packages but they made it compulsory to fill in a form with our full personal details before they would even start to explain anything about the membership. They want your personal information like your IC, address, contact number BEFORE YOU EVEN ENTER THE GYM. I refused to give my particulars as the sales consultant could not give me a satisfactory response when I asked if this procedure is in compliance of the PDPA, however my friend filled in the form.

The sales consultant was very aloof throughout, not attentive and only paid attention to my friend who filled in the form. The gym facilities looked decent, but the way the sales consultant behaved gave me poor confidence in their after sales service. I do not mean to be discriminatory here, but the sales consultant was obese. For a person who works in a gym, wouldn't you think that they would be motivated enough to use the facilities there? My friend was entitled to do a free body check as he has filled in the form, and the analysis was nothing short of hilarious. The lady said "Your right arm is 7.7kg and left arm is 7.8kg, this means it is not balanced. After you join gym and train then you will be balanced". Very professional analysis, come I give you a clap!

Anyway, after the tour the sales consultant showed us their packages which start at RM200++ for 12-month membership, and RM700 joining fee (what!). Obviously the price is an issue. We said that we wanted to think about it and he looked so menacing as he pestered "What's stopping you from joining?". And he also said that he is offering us a special price for FIRST TIME customers, and that they would know because my friend filled in the form already so they can track and this offer will not be valid next time. He even tried to insult our intelligence by asking us "You know what is first time only?".

In the end, he went into the office and another guy came out (he was big sized and looked intimidating). That guy said that they have a special offer for us -- there are members who want to transfer their membership and they can offer us the price of RM177/month for 12-months membership and free 6 months membership. We said we would consider, but he kept insisting we confirm within half an hour. We left the True Fitness with a bad taste in our mouths. Oh btw, my friend kept getting calls from them everyday from that visit, asking if he had signed up. Sorry, we chose Celebrity Fitness instead.

STAY AWAY FROM TRUE FITNESS! The company is a big scam and will do anything to take money from you, including lying to you with no remorse
When my husband and I were getting our membership, we specifically asked for the diplomatic clause, knowing we might leave. The consultant then went on to offer us a package that I have now found out does not carry the diplomatic clause. Stupid me for believing what he told me and being one of those people who signed the agreement without reading all the fine print.
Also, on the same occasion, when signing the same contract, I asked about a refurbishment that I knew was scheduled: "are you closing the whole gym, or doing it in stages?", I asked. I got the answer I wanted of "closing in stages", only to come to the gym one day and find that the gym was shut for the next 3 months, no warning given.
Sorry for the long post, but I do hope this avoids any of you getting cheated and lied by the company like I was.

I want to make sure that it is very important to see whether or not his is something that is going to improve in many way.

I agree to the complaints all above. Honestly, I am one of the victim. I was being approached by one of the sales person. Since I was curious, so I decided to give her part of my time to let her explain. She start to explain that she can actually waive off the joining fees and the monthly fee is only $101 including of gst. But I was not keen in signing up as I am a student. I told her that let me considered about it. BUT she did not let me go, she asked her supervisor. Her supervisor came to say he will give me discount. I wanted to leave, but they are persistent. I just agreed to it. This is just beginning of the bad experience with them.

School started, I have no time for it, paying $100 dollars for nothing every month. I started to request for termination, one of the staff said there is no such thing as termination. Unless you have medical problem or handicapped. This is unreasonable.
I only visited five times since the gym membership started, but I have paid $300.

I wanted to cancel the giro and pay cash or nets instead. I called up the place and the staff say its possible. But the manager told me that Its not possible to cancel the giro. Bad customer service. The bank said that the merchant need to cancel, the bank have no way to cancel it.

True fitness are forcing one to continue their service. I guess there are the one that have no such thing as termination unless you complete their contract. This is not a clean business. Why would you force someone to visit a Gym that have such a bad service like this. They just want your money to sustain their business.

I would not recommend anyone to join this gym unless you are confident that you can visit often to make what you have paid worthwhile. Think again.

True Fitness Fails to Uphold True Values
Fitness centres have been mushrooming around the block of late. A number of franchises have made their mark in the Subang USJ district. Concerned with my own physique I had the unfortunate experience of signing up with TRUE FITNESS USJ, Subang Jaya. A lot of people out there do not know the problems faced by some fitness club members.
First of all, I would warn would be clients/ customers to be aware of the contract given to them. There are so many statements that may confuse you and you will not realize that it will cause lots of problems when you decide to leave the centre. They are also pretty smart and make you sign the contract without highlighting these important statements to you. I have been a True Fitness member for 4 years. Due to my work load and company official trips I was unable to commit myself to the fitness club. Therefore, I decided to cancel my membership at True Fitness. Apparently, there is a clause saying that you are not allowed to bridge the two years contract. However, you may produce a company letter stating the conditions of your work as proof. Even after doing so, they were unable to process the termination of my membership that was requested.
So, instead of going through all the hassle (as I have more important work to settle) I thought I would just settle it after I completed my contract period (in which I continued paying for 20 months although I was not using the facilities-a waste of money!). Apparently, when your contract ends or is nearing to an end, you (the customer and member of the Fitness club) will have to inform them whether you are continuing with the contract or not. Therefore, I called the office and informed them that I do not wish to continue with my membership at True Fitness and they said they have noted my intension and will make the necessary arrangements.
After 2 months, I realized that they had been still charging my credit card for the monthly fee. I went to see the HR department at the Subang USJ outlet itself but they told me that there wasn’t any record about my cancellation. So, I met the so-called manager and explained everything but she told me, “Sorry sir, there will be no refund!” very rudely. Firstly, I was very disappointed with their HR skills because it was very unprofessional for such a big company like them and secondly, I am definitely not happy with the way I was treated and spoken to by the manager of the centre. I am wondering how they do their recruitments at True Fitness. Is this how they are supposed to treat their customers? Or is this how they have been taught during their trainings?

I thought True Fitness was supposed to be “Friendly” and “True”. I don’t think there is any “Truth” in your “Friendliness”. Aren’t they supposed to:
• Highlight and explain the important prints in the contract before allowing a customer to sign it?
• Explain what are their termination policies/ system is?
• You are telling me there isn’t a record. What happened to your call recordings? That is why they record calls, for you to trace issues like this?
• What about refunds? You are cheating people’s money by just simply saying “SORRY, NO REFUND!”
• You have this policy where your customer service calls to ask if they would like to come for a 7 day trial pass and so on so why don’t you call your customers when their contracts are nearly ending and ask if they would like to continue or not? By right you should be taking care of your existing customers and sustain your members.
• What kind of HR department do you have when they are unable to solve problems? Are they even qualified?
• How do you recruit managers? Are they qualified? Do you see their values? Do you as a company have any values in the first place?

I noticed there are so many complaints on the internet and complain boards about the same issues since March 2010. So, it is obvious that True Fitness is ignoring the complaints and not taking any action to improve their service. This is happening because people are still signing up with them. True Fitness certainly looks good from the outside, but once you sign up with them you will see their “True” service!

Vikneswaran Vadiveloo

I signed up with China sqaure and immediately the next morning after i signed, the trainers started calling me up to ask abt the PT sessions etc, when I had already specifically told my sales consultant and one trainer whom I met, that I wasn't keen.
they subsequently called several times again within the span of 1 week and i got really pissed. So i told my sales consultant that I have not even started going to the gym and this is the kind of service I get, and I then requested for a refund cos thier service has totally put me off. Best thing was, they said they can't, so which means now I have to suffer for the next 2 years. Can this br brought up to CASE or is there anything that can be done?

I agree too. I signed up at Vivocity branch just like a month ago. They sure are so nice when walk in for the first time. So I sign up not only for the membership but also with a personel trainer whose cost is $75 per session. Now I am badly regretting that. With 75$ per session I hoped for the trainer to be patient with me and the most important thing is to book the time in advance with me. But that did not happen.. this trainer whose named Oneil would reply my sms for appointment late at night like 11:00 pm asking to come at not my convenience time but his convenience time. It's not like he's the only one who's busy. I'm too. For the first day I deal with it. But when this continue I get pissed..! I've got my days plan ahead sometimes though I am only student I still got outings with friends, assignment discussions, extra classes and seminars.
Besides, on my first day of the training he made me worked so hard in a rush that I vomit after the session followed by extreme body pain and thereby sickness for five days. Later I knew he had rushed in working out that day because he've got somewhere to go after my session so instead of going easy and slow on the beginner's first day he rushed.
Gosh.. I can't believe I paid that much for that! I was con by their acting on first day. Seriously, people in true fitness shouldn't be in fitness business, they should be in acting industry. That way my advice's they can earn more.
Now I understand why they make me signed so many papers on the sign up day so that can't run away after finding out their bad service. What can I or We can do now though?! Just have to wait a whole year long to finish contract with them.

I too had a problem with them. I wanted to cancel my membership with them due to medical reasons but they did not allow me to stating that it can't be cancelled or refundable once joined. Earlier they requested that i get a letter from my doc which i did and they still did not allow me to. Before i signed up i was not told about this. I went and saw this so called consultant by the name of Alex and had argued with him regarding this but he insisted he did inform me and he was damn rude. I even signed up for a trainer, and you know what happened, the trainer has already resigned even before i started my session with them and i only got to know about this when another trainer by the name of Farah called me because apparently she will be my trainer. And this consultant by the name of Alex Huong is really a xxxxxxx! I want my money back. Anyone out there with the same problem as us can help?
I really regret signing up with them.

I M VERY FRUSTRATED AND FED UP WIF TRUE FITNESS. WHY? COUNSULTANT CON ME TO SIGN AGREEMENT WIF TAKING 6 HOURS CONVINCE ME. OK FINE I FINALLY SIGN UP. THEN TOOK MY CC TO PHOTOSTAT. THEY SAID JUST FOR SENDING TO MEMBERSHIP. OK FINE I GAVE. HOWEVER, THEY EMBEZZLED MY CC DETAIL TO USE AT OTHER MEMBERS AGREEMENT. THIS IS TERRIBLE. I TOOK THIS CASE TO TRIBUNAL. REMEMBER. DONT SIGN UP WIF TRUE FITNESS, ALL PT, COUNSULTANT, MANAGEMENT KNOW HOW TO CON, TAKE MONEY FROM U. U WILL REGRET AFTER U SIGN UP WIF THEM. TRIBUNAL N GANGSTER WILL HELP TO TERMINATE UR MEMBERSHIP.

It is good to see that I am not alone, as I have also very very bad experiences with True Fitness. It seems like a club with the 'hotel california' principle: you can only get in, but never out! Although my membership has been legally canceled, they still charge money from my creditcard. I have called them now 5 times, without being called back ones, only promises and excuses. Very unprofessional fitness club...