Trulieve’s earns a 1.0-star rating from 2 reviews, showing that the majority of patients are dissatisfied with medicinal cannabis products.
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Unfortunate customer service experience
Upon arriving at the store, I checked in and noticed that I was the only customer present. I patiently waited for approximately 7 minutes, expecting to be assisted shortly.
However, to my surprise, another customer - a lady - walked in after me and was called back before I was. I was puzzled by this turn of events, as there was no one else in the store when I initially arrived.
Feeling overlooked and frustrated, I raised my voice and asked why I had been skipped over. The staff member on duty informed me that the other customer might have had an order, which left me feeling even more dissatisfied with the situation. At that point, I felt it was best to leave the store, as it seemed that my presence and money was not valued.
I believe in the importance of equitable and respectful customer service, where each patron is treated fairly and promptly.
In this instance, it appeared that this standard was not upheld. Waiting for 7 minutes without being acknowledged or assisted, only to be surpassed by another customer who arrived after me, is simply unacceptable.
I ordered from Trulieve's website and at checkout, the system asked if I wanted to use loyalty points for a 10% discount
I ordered from Trulieve's website and at checkout, the system asked if I wanted to use loyalty points for a 10% discount. I clicked and confirmed, which brought my total down from $120 to $108. The receipt I received for pick up clearly showed the total as $108. When I went to the store to pick up my order, the representative told me that I couldn't use my points because the items I was buying were already on sale. Nowhere on the website did it mention this for my order. The system allowed me to apply the points for a discount and clearly displayed my final price. I asked to speak to a manager, but the representative said she was the manager. She explained that even though the website lets you apply a discount and shows the final price, she couldn't honor the quoted discount because her bosses would find out and she would get in trouble. That was her only reason for not honoring the price that was quoted. I told her that changing the price at the time of sale felt like a bait and switch. The manager couldn't offer any resolution. After some pushing, she gave me a 10% discount for my next purchase. I had to remove items from my order to lower the price. I feel like Trulieve easily attracts customers to their stores with false sales and discounts that they then deny during the sale.
Is Trulieve Legit?
Trulieve earns a trustworthiness rating of 62%
Generally safe, but check closely before sharing details.
Trulieve has claimed the domain name for shop.trulieve.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Shop.trulieve.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Shop.trulieve.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
- There was some difficulty in evaluating or examining the information or data present on the shop.trulieve.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Trulieve protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Trulieve has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Trulieve. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Trulieve Reviews 0
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About Trulieve
One of the standout features of Trulieve is its extensive range of products. Whether you're looking for flower, concentrates, edibles, or accessories, Trulieve has you covered. Their diverse selection ensures that customers can find exactly what they need, catering to a wide range of preferences and requirements.
What sets Trulieve apart from other online retailers is their unwavering dedication to quality. They source their products from trusted and reputable suppliers, ensuring that every item meets stringent standards. This commitment to quality extends to their cultivation and extraction processes, resulting in products that are consistently potent, pure, and reliable.
Trulieve's user-friendly website, shop.trulieve.com, is designed to provide customers with a seamless and enjoyable shopping experience. The site is well-organized, making it easy to navigate through the various product categories and find what you're looking for. Detailed product descriptions and clear images help customers make informed decisions, ensuring that they are fully aware of what they are purchasing.
In addition to their exceptional product range and user-friendly website, Trulieve also prides itself on its exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers with any inquiries or concerns they may have. Whether it's helping you choose the right product or providing guidance on dosage and usage, Trulieve's customer service team is dedicated to ensuring that every customer has a positive experience.
Furthermore, Trulieve understands the importance of convenience and accessibility. They offer fast and reliable shipping options, ensuring that customers receive their orders promptly and securely. Trulieve also provides discreet packaging, respecting the privacy of their customers.
Overall, Trulieve is a trusted and reliable online retailer that offers a wide range of high-quality cannabis products. With their commitment to excellence, exceptional customer service, and convenient shopping experience, Trulieve is a top choice for cannabis enthusiasts looking for a reputable source of premium products.
Overview of Trulieve complaint handling
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Trulieve Contacts
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Trulieve phone numbers+1 (954) 751-3981+1 (954) 751-3981Click up if you have successfully reached Trulieve by calling +1 (954) 751-3981 phone number 0 0 users reported that they have successfully reached Trulieve by calling +1 (954) 751-3981 phone number Click down if you have unsuccessfully reached Trulieve by calling +1 (954) 751-3981 phone number 0 0 users reported that they have UNsuccessfully reached Trulieve by calling +1 (954) 751-3981 phone number
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Trulieve address5900 Rock Island Rd, Fort Lauderdale, Florida, 33319-2521, United States
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Trulieve social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024 - View all Trulieve contacts
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