Turkish Airlines
Reviews and Complaints

On my return flight October 16 th flight 1 leaving at 14:05 to New York I was told at the check -in counter I needed to have a visa to reenter US with my British passport.

The manager said E-visa can be gotten online. He indicated it can arrive in 30 minutes. He indicated that doing this is risky and if it is rejected it will be more complicated.

The manager advised me to go to the Turkish embassy to sort it out.

I had to pay $500 US dollars to changed my flight. I sat on your sofas in the waiting area to make phones. I was approached by 2 agents saying that I had to leave since my business had concluded. I had a British passport, plus American citizen and the manager was saying to go to the Turkish consulate.

I got an emergency American passport the following day. I paid $165 to get this passport. I just needed to go online at the airport and get the e-visa for my British passport to enter the US

I returned to the Turkish airport on October 18th for the departure time 18:56 with flight TK0011. I was checked through the first security check point with my American emergency passport with no issue.

At the second security I was asked about the emergency American passport. The agent made a phone call and then asked for my British passport. He stamped my British passport. He did not need my American passport. When I got to the gate to board the plane, the agent wanted my American passport.

I paid $165 to get an American passport. First you need to check with the manager that worked on that date to inquire why he would give me such bad info

First thing to anyone who reads this, stay away from Turkish Airlines. If have any problems you will not be looked after in any way.

RK3BPF Changed from VP3T53 because I paid $580 US to Turkish Airlines in Istanbul to have all my flights reestablished, after missing my flight.

There only interest was greed and get more money. After having paid the $580 I had to wait for the following day to fly from Istanbul to Abu Dhabi. I was then supposed to get my next flight in Dubai to Cairo Via Istanbul. I got to Dubai airport 75 minutes before the fight was meant to leave but they had already closed check in. Before the flight had even left Dubai, they had already emailed me that the rest of my itinerary had been cancelled. I tried going to the Turkish Airlines office at Dubai to discuss the matter but there was nobody there to talk to. The worst airline experience I have ever had and I fly often. I lost 75% of my flights that I had booked with them and had to book with another airline, because they were not willing to help.

Sir on oct31st I travel by Turikish airlines no00006 in the business class from Chicago to NewDelhi with a layover at Istambool my lay over was for 4 hour but it was extended to almost 8 hours by delaying the flight for 4 hours . I am a senior citizen travelling all by myself sitting and waiting at the airport without any food or drink . Hearing so much about this airlines .i have booked my flight for the first time to get some pleasant memorable experiences.

As I started feeling low I contacted one of the staff there by providing me some thing to eat or drink I had already checked out of the lounge and the schedule of departure was not clear so no way of taking chance of going back to the lounge The staff very rudely said I can not help.

As a rule which other airlines follow if the flight is delayed more than 2 hours it is your duty to provide food and drink to the waiting passengers . But here no luck .At last the flight took off by midnight 12 pass. There also food was served very late

I had very bad and horrifying experience with your airline . I determine I will never fly with this airline and never suggest any one known to me to take this airlines

I flew with Turkish Airlines and they offered the absolute worst customer service.

They are extremely unprofessional, rude and simple don't care about their clients. Customer service representatives are not knowledgeable, refuse to assist and simply transfer you to another department where you have to explain your problem. After spending more than 2 hours on the phone, they say that there is nothing they can do.

After flying from IST to ORD in August, they damaged 2 of the suitcases. I filed a claim on their website and after submitting the required documents several times, and waiting almost 3 months, my claim was rejected for not submitting my credit card statement. Their requests are unreasonable, and they simply are looking for ways to deny payment and avoid accountability.

Do NOT fly with Turkish unless you have nerves of steel and are ready to be treated with absolutely NO respect.

My elderly parents booked Turkish Airlines flights Cpt to Ireland via Flight Centre

They were sold a very restictive flight that could not be changed. They signed for this but as they are incapacitated did not fully understand what they were signing for.

Subsequently my mother got ill and was unable to fly. The flights could not be refunded but cancelled and can be rescheduled within 1 year of the booking. Due to ill health my mother has parkinsons diease and my father has dementia, they are unable to fly economy class and will need to fly business class with assistance. Would it be possible to transfer these flights (with additional charges I am sure) to a business class flight?

Flight centre has advised the following

Thank you for reaching out to Flight Centre Customer Experience department and for affording us the opportunity to investigate Victoria Tully’s matter. We have reviewed the booking documentation and liaised with the relevant stakeholders, and we would like to provide you with feedback as follows.

Our records indicate that.

• On the 03rd of April 2023, Flight Centre's booking documentation and Flight Centre Booking terms and conditions were accepted.

• On the 08th of April 2023, payment was received by our travel expert thereby concluding the sale. From the information available, we can confirm that our travel expert, Lisa Sadie assisted with John and Madeleine Tully’s travel arrangements.

• On the 18th of May 2023, Victoria Tully reached out to Lisa and advised that Madeleine Tully was not well and requested to cancel both tickets.

• On the 18th of May 2023, a discussion was had between Victoria and the travel expert regarding alternative options, same being date change options and the costs associated with the noted changes.

• On the 18th of May 2023, after the aforementioned discussion, Victoria opted to cancel both tickets and requested a refund on medical reasons.

During our engagement with our travel expert, Lisa Sadie, she advised that an extensive discussion was had with the travelers, John and Madeleine, prior to concluding the travel arrangements. We note that the most economic fares were requested and presented to the customers and these fares also included restrictive fare rules such as and not limited to non-refundable tickets. From the information afforded to us we can confirm that Lisa discussed the itinerary with the customers in detail and we further note that the customer initialed the important information discussed on their itinerary including the Airline Fare Rules. The mentioned rules noted cancellation before and after departure as non-refundable and the customer acknowledged same by signing next to the aforementioned fare rules. For ease of reference, I have enclosed herewith, a copy of the said itinerary signed and accepted by the customers.

We note that Victoria requested to cancel both ticket as a result of Madeleine Tully not being able to travel due to illness. Our records indicate that our travel expert reached out to the airline together with Madeleine Tully’s doctor’s letter and requested a refund waiver. We rely heavily on feedback we receive from our third-party service providers and the airline reverted and advised that they would not refund non-refundable tickets even for medical reasons. For ease of reference, I have further enclosed herewith a copy of the noted feedback received from the airline.

In accordance with the provisions of Flight Centre’s terms and conditions accepted when the travel arrangements were concluded, it is noted that all refunds are subject to the cancellation policies of the relevant third-party service providers and further that Flight Centre will not provide a refund to customers until we receive the funds from the third-party service providers. We note that Victoria Tully has requested a full refund from Flight Centre for the costs of the tickets. Regrettably, in light of the aforementioned, we will not extend the requested refund. We are mindful that the outcome of this matter is not what the customers expected, we can however, recommend that the customers reach out to the airline directly should they require any further clarity through the link provided herein below.

https://www.complaintsboard.com/turkish-airlines-b119661

kindly advise.

[protected]@xsinet.co.za

We booked a flight with Turkish Airlines to travel to Jordan for 1 week, which would start on October 13th, unfortunately 1 week before a serious military conflict in neighbored country Israel started. As we reached out to Airline to cancel the trip due to safety reasons or at least to change the destination, both our suggestions were declined and absolutely no solution was offered. Even changing the destination to Istanbul, which was our middle stop on the way to Amman, would have cost us 1.000 EUR (on top to initial 2 tickets price of 1100). Just to compare, our hotel chain immediately and without any questions cancelled all reservations free of charge.

Hence we are deeply disappointed that Turkish Airlines has absolutely no interest in customers´ safety, but only thinks about it´s own profit. Definitely will not consider flying with Turkish Airlines again.

I traveled from Tehran , Iran to Fergana City in Uzbekistan via Istanbul airport by Turkish Airlines however, my luggage did not arrive to Fegrana. It seems Turkish airlines did not load our luggage (me and another persons and probably some other people) to the plane on Thursday 5 October.

Next flight will be on Tuesday 10 October and I since I needed my cloths and stuff , I had to spend 100 Euro to buy cloths for myself and Turkish airline must compensate this amount to me.

Now I am in Uzbekistan until Thursday 12 Oct.

My flight number was TK026.

Dear all,

on May 15 I bought a refundable economy class ticket on Turkish airlines' website for AMS-IST and return, for my wife and me, to go celebrate the birthday of one of our daughters on the Bosphorus.

As I flew *SA during the year, I had some miles on my TK account and opted on August 18 to upgrade both my wife and myself to business on the AMS-IST leg only (not enough miles for both legs).

On Sept 29 another daughter decided to also travel with us AMS-IST-AMS. Having more family members made us want to stay a few more days, so on Sept 30 I decided to change our return date by a few days out on TK's phone app. The change was easily done, but surprise, surprise, the outgoing leg was gone. I now only held a one-way IST-AMS flight!

I called their call center up as they were thankfully open on a Sunday, and the attendant said that this was a known glitch and that I needed to enter a feedback into TK's website to get it fixed. I did so and by the next day my AMS-IST leg was reinstated, as informed. But, the upgrade was gone!?

I called the helpdesk again and they told me that they were not able to do anything online, and that I should again do a written feedback on TK's website.

I have now opened five feedbacks on TK's website about the same issue and they all get the same response. Cancelled flights need to pay a penalty to not forfeit the miles, i.e. call us, pay up and get your miles back.

There's no ombudsman and no other channel to escalate this absurd situation.

I mean, it was a known system glitch that cancelled my outgoing leg, but they are adamant that I need to pay for it.

Is there a way to talk to a sensible human, and not a robot about it?

Dear Sir/Madam,

I arrived by flight number TK 0260 to Fergana City in Uzbekistan on 5 October but my bag was not in plane. When we asked the airport officials they said it will come on next Tuesday which is very late as I have a lot of important staff in my luggage.

We ask you to send the bag to Tashkent airport so that I can receive it by tomorrow

Hi, I had my trip with TK on the route Sao Paulo - Istambul - Cluj Napoca.

It started Saturday 30th of September (TK0194) with a delay of 2 hours, by this point I would have lost my connection from Istambul to Cluj Napoca but that flight also got delayed by 5 hours (TK1347), we where supposed to arrive at 9pm and we arrive almost at 2am!

But the main problem is that when I arrived to Cluj Napoca I didn't received my two luggage, I presented the complain at the Office of lost&found and they gave me the File Reference and told me that the next flight from Istambul was Monday morning.

I waited to hear something on Monday, but no news.

I called twice to TK and they keep saying to call back the next day and that they don't have new info, they don't even know if my luggage is in Istambul or in Sao Paulo!

I sincerely don't know what to do, I'm a foreign student in Cluj, all my belongings are in those bags, I cannot afford to buy new stuff.

It is about two PNR Number "RH3KRW" for Sungwook Kim (father) / Eunyoung Lee (mother) and "VIITFC" for Minseo Kim (son). Minseo Kim's payment was actually funded by the father (Sungwook Kim).

My son "Minseo Kim" is living in Germany, while we (father, mother) are living in Georgia. So, my son created the reservation in Germany and we in Georgia.

We have arrived the gate F12B 15:40 21 Sep where the flight was scheduled to depart 15:55.

But we found the gate closed without waiting for us (3 persons.). We're disappointed.

And we rushed to buy in embarrassment without a deep thought at the Turkish air line ticketing office near Gate F1 that, later, was found to be another blunder.

I had expected to pay only the difference between the missing flight and new replacement flight on the office. But it costed too much for us.

- RH3KRW: 4 flights for father and mother (Sungwook Kim, Eunyoung Lee) was paid for less than USD 897

- VIITFC: 4 flights for Minseo Kim (son) was paid for EUR 346.

However, I had to pay today (21 Sep) 21,082.00 TL (USD 777.42) for Minseo Kim, 18,770.76 TL (USD 692.19) for us (Sungwook Kim, Eunyoung Lee) which are just one flight from IST (Istanbul), Turkey to TIV (Tivat), Montenegro which is scheduled on 26 Sep. The total price I paid was USD 1,450 or 39,332.70 TL for one flight of three persons. (Our family.)

I could pay only USD 305-374 for all three persons from IST to TIV if I buy this ticket on Air Montenegro (USD 305) or CitizenPlane 1L401 (USD 307) or even Turkish Airline (USD 374)

This new flight ticket ignoring the current PNR shall be 1/5 price.

The strange word I heard from the staff at the ticket office was that we are not allowed to buy a new flight ticket from Turkish airline. Because if we buy one, then all the connecting flights by the two PNR number shall be cancelled.

This sound intimidating us all. Because of this, we made a stupid decision of paying USD 1,450 with a deep hatred in my mind to the Turkish airline policy.

However, if we didn’t rush that was caused by the embarrassment of being left alone in the airport (the gate closed without notice nor waiting for us), we would have never bought stupidly the extravagant one flight.

Furthermore, this entails cancelation of all hotel reservations in Montenegro as well which costed much more. (Many are non-refundable by hotel policy.)

We could have paid USD 300-374 for new flight tickets from other airlines instead, if we didn’t rush near the gate F1.

We’re all soaked in sweat and totally disappointed that we may not use Turkish airline in our future. We’re avid travelers that we have been saving the money in purchasing flight tickets and lodgings.

As said earlier, we are traveling over many cities in Europe because we are seeking family union, missing my son in Germany year around.

I feel like money amount to USD 1,450 stolen by the disguised customer support from Turkish airline. It costed too much for the replacement flight which is 5 times more expensive than a new flight from budget airlines.

What do you think? What did we do wrong in getting to the gate F12B today?

We were 15 min before the scheduled departure time and the Istanbul IST airport is too big to reach there.

We had to stay 21-26 Sep (5 nights more) + paid extravagant (USD 1450) for only a flight from IST to TIV, while preserving the current two PNR numbers.

And lost more money by not-show policy (non-refundable) in hotels in Montenegro for 5 nights. Because it is a high season in Montenegro.

If you were me the father of three family members, will you reserve a flight in Turkish airline in your future in the same experience?

Sungwook Kim, the father

[protected]@gmail.com

+[protected]

The story become too long if i were to write here. Please read my official letter regarding the incidence. I have been complain this long time ago somewhere october 2022 but no response or the response was negative probably it goes to wrong department. My friend name abdul rahim ngah have the same problem and issue with me already got his money back.

Please read attachment letter and correspondence.

Your cooperation is greatly appreciated.

Thank you.

Mohd jaafar abdullah

Hello my name is Maria and I had used your airline to fly to Russia. On August 29,2023 flight #TK9 we had a wheelchair service witch they were suppose to come and escort the person before boarding the plain, but no they completely forgotten about the passenger, and when you go up to them they have the biggest attitude. That is not all waited there is more my grandmother witch she is 93 years old we had brought her insure to during because she does not eat everything she has costume dentures and its hard for her to chew regular food they threw that during out witch was fully sealed and I didn't even leave the airport I just landed from mineralnie vody from Russia and I had to waited for my next flight to come to United states. The airline had a 2 hour delay without any explanation making us waited by the gate. This was a really bad experience for me since I was traveling with my kids and my family members. The airline had really bad food and they did not offer anything for purchase. I had never in all these years experienced something horrific like this. I would like to get a compensation since according to you guidelines if no reason was given for the delay the airline owed me a refund.

My wifes credit cards were stopped for some fraudulent action so she could not pay her bill at the hotel i sent $2000.00 to cover that. then on august 31 she was 0n her way to the airport to catch her flight her taxi was involved in a car accident she was in the hospital four four days. keeping in contact that her ticket would still be good. no problem miss jayne i wll make sure your booked well BayPark hospital charged her $2000.00 before they would release her they took her pass port to denied her leaving well i paid that bill. from there she went to the airport to rebook her flight. Guess what the ticket was no longer available. guess what another $1200 for new ticket which i paid. then on September 6 she was to fly out she had passed her covid test. as she was boarding officers contained her they had found Adipex-75 which is a waist slimming drug(she is a model) so now the officers have her in containment waiting on $3700.00 for a covid statement that costs $1800 and a signature from the official Registrar on the adipex-75 for a total of $3000.00 Jane said they also wanted to put her on the international news.

Hello,

On 30 August 2023 I travelled with my son with Turkish Airlines from Bucharest to Casablanca. The luggage did not arrive on the same plane. I made a complaint about the 4 missing pieces of luggage and gave the address where we were going to live (in Rabat).

On 31 august I received a message saying that the 4 pieces of luggage had arrived in Casablanca and I had to go to the airport to pick them up.

I called for three days to have my luggage sent to my address in Rabat, then on 2 September I sent my husband with all my documents (my passport, the papers with the 4 codes, the complaint) to pick up the luggage. He was not allowed access to the lost luggage department and, on September 3, I went in person to Casablanca airport.

Who will pay for the 2 extra Rabat-Casablanca trips I made on September 2 and 3 to retrieve my luggage? I should mention that these trips were made by taxi (200 euros a trip Rabat-Casablanca-Rabat).

Thank you very much for your understanding! Please advice me what I have to do next.

Loredana Suranchinov

My 82 year old traveled to US with Turkish airline and arrived to Atl airport on July 1st. She has been a customer of them for the past 40 years. Upon arrival the wheel on the suitcase was missing, we went to the Turkish counter,the other agents from other airlines informed us she is gone for the day and go to their website and start the claim. so i did. I have provided evidence of the suitcase missing the wheel in the airport before leaving, provided them with requested document, now after two months today they are asking me to provide a proof of purchase of the suitcase that happened 2 years ago. Below i have attached a pic of the claim file and the communication. I have been given a runaround for the past 60 days, first they were saying you should have started the claim in the airport and now asking for a receipt. My mom doesn't own a credit card at this age and buys items with cash. i like to ask the CEO of theTurkish airline if he keeps the receipt for his suitcase that he bout two years ago. I like to know why i buy the ticket and fly with Turkish why is it not written on my ticket that i need to have a copy of my receipt for the suitcases i check in in case of accidents and damages? a picture of the missing wheel , the tag number and an images of the communication with Turkish in provided below. I like an answer from the CEO of Turkish Airline to my questions. And i want a resolution to this matter, The passenger is returning is due back in 10 days.

Passenger name :

Mr IGUER ABDELMOUNAIM , Mr IGUER ADIL , Mrs BENKADI FELLA

flying in Business Class

FLIGHT N° 2411 DATE 31 AUGUST 2023 FROM ANTALYA TO ISTANBUL

Our 3 suitcase has been found Broken in Istanbul Airport which is totally not acceptable for a company as TK

i am not asking anything by return but we have been really chocked by the attitude

This is not welcoming us at all and will certainly never come back to Turquie

To whom it may concern,

I would like to file a complaint for my delayed flight which caused me a delay on the final destination above 12 hours.

My original flight from Manila to Istanbul (TK 85) on the 2023-08-23 had a delay greater than 4 hours. On the airport in Manila to clear transparency had been given on the disruption faced by Turkish Airlines.

However, the flight delay did not allow me to catch up my connecting flight in Istanbul. The original connecting flight on 2023-08-24 (TK 1881) was scheduled for 7.15 AM. Eventually, due to overbooked flights I had to take the next flight on 2023-08-24 was scheduled for 6.50 PM.

Due to the circumstances I could not make it on time to a wedding and caused a chain of issues with my hotel bookings and car reservations.

As a frequent traveler [protected]) I know my flight rights and seeking for you’re a compensation for the circumstances caused by Turkish Airlines.

I am looking forward to your immediate response.

Booking Ref. Number: RY6AUB

Passenger Name: Marc Melekidis

Best regards,

Marc Melekidis

M +[protected]

After greeting, we were on board the flight from sarajevo to istanbul on turkish airlines on 24/8/2023, which was supposed to take off from the airport at 14.25, but the plane was delayed and we crashed for two hours or more, and therefore we ask you to compensate us for that, because of which we had to change the hotel reservation and our physical damage, as my mother is more than 80 years old and was very damaged by the period that the plane delayed, as well as all of us, my family and I were 8 members

Customer Service is non- existent if their flight is 5 hours late and you miss your connecting flight. Walked for hours trying to find help rebooking. When I finally found the right desk, the young man was rude. I was re booked for the next evening. The rude young man did tell me I had to get a Turkish Visa to get out of airport and would be compensated if I contacted customer service. Did not get to a hotel until midnight. I incurred extra expenses in tips (shuttle rides, hotel, airport again). The flight he booked me on landed in Zanzibar International terminal around 1am. I think we were the last international arrival. I had a 6 hour wait for my domestic flight from Zanzibar to Kilimanjaro. All terminals in Zanzibar were closed for the night. I waited outside for 6 hours sweating and fighting mosquitos with no bathroom or drink. The result of this was severe dehydration. I became very ill and required 2 units of IV fluids, etc.