Turkish Airlines
Reviews and Complaints

Greetings!

I recently purchased tickets for a flight from Moscow, Russia to Miami, USA under the name of Mr. Vitalii Sedykh (TK607013076, Booking: UHZ66G). I am writing to bring to your attention an issue regarding the student discount that was supposed to be applied to my booking.

As a student, I was entitled to a discount of 10,000 rubles on my ticket fare. However, I regret to inform you that your system failed to apply the discount, and I was charged the full amount instead. I kindly request that the difference be refunded to me as soon as possible.

Please let me know if you need any further information or documentation from my end to process the refund. I look forward to your prompt response and a swift resolution. Please, note that my documentation had been submitted promptly.

Thank you for your attention to this matter.

Best regards,

Vitalii Sedykh

[protected]@gmail.com

My husband and I were issued a return ticket by Turkish ( PNR 6QT2) and travelled on 15th May from Bombay to Istanbul via Dubai. Ticket was part miles and part payment.

On the way back ,4th June at Istanbul airport , when we checked in, the Turkish staff said we had to collect the Dubai-Bombay boarding pass at the Dubai transfer desk and she checked in our luggage through to Mumbai and gave us TK+AI baggage tags. As per ticket, we reached the transfer desk at Dubai at 3am on June 5th, and asked for the boarding passes. We were told that the flight AI912 didn’t exist. Our luggage was wrongly tagged to an 11.45pm AI flight which we could never have taken since the TK758 flight scheduled arrival to Dubai was at 2.25am.

No one at Turkish transfer desk was there. One person at operations didn’t help us. We called Turkish Airlines online number and got no help. The only response on phone was to wait at Dubai airport, call Istanbul after 9am local time to see what can be done. We felt harassed, I was sick from all the waiting and bother. We were being asked to go from one point to another and transfer staff couldn’t help since we had no onward tickets and no reason to stay in Dubai transit. Dubai airport authorities also pointed out that we could not be in transit indefinitely without Dubai visa or transit flight out.

At no point did Turkish Airlines tell us that you booked us on a false airline that didn’t exist. This is the most bizarre and absolutely illegal thing to do - issuing a legal ticket with PNR with a false information on flight.

We were finally advised to buy new tickets on Emirates to make our way out of Dubai and to Bombay since otherwise we had no basis to be there at Dubai transit area without legitimate boarding passes for the onward journey and no visa for Dubai.

I would like to claim the costs for my Dubai-Bombay ticket at minimum and also file a legal case on the grounds that Turkish Airlines has done something illegal by 1) issuing a false ticket ; 2) checking in and boarding passengers on an incorrect PNR with false boarding cards that do not match the PNR of the ticket issued.

Best

Roshni Basu

Me and my spouse travelled to houston usa on 29th january 2023,our return ticket was booked for 24 july 2023, because some problem at my home , we booked and travelled to karachi on 7th may 2023. Turkish air charged rs.85,95o/- = to more than usd 301/- per ticket instead of usd 80/- which is maximum, thus usd 221x2=442 must br returned please.

Please note that full fare was paid fully four months back at the time of ist booking .

They have not any right to revise the fare on return travel or charge more on rescheduling than all the international airlines are charging.

me and my spouse traveled to Houston USA on 29th january 2023 with a return

planned on 24th july 2023. due to problem in karachi we rescheduled the flight

and performed journey on 7th may .the air line charged the credit card of my agent Rs,85,950 x2 =171,900/- .on enquiring they chaged usd 135 per ticket as rescheduling which is very high, normally should be not more usd 80/- per ticket

more over additionally charged fare difference, where as we were booked in economy class and traveled in it. please return the extra amount charged immediately.

noroze ali khawaja ticket nr,[protected]

Yasmeen /fnums ticket nr,[protected].

So my mother travels every year with Qatar airline and this is the first time we booked Turkish Airline. The staff at the airport was extremely unprofessional and rude to my mother. She has health issues and is 60 years. I would mention her name as well, it was Reema Arshad Khan and with her there was another manager. My mom requested a wheel chair to which they told that it is gonna take too long and didn’t give it to her. She also made a comment after looking at the passport as it was not of USA. She said this is not your country when we just requested if they can also let the carry on also go with the luggage as most airlines have done for her. And they do if bags are not that overweight. There is no need to be rude and racist towards people of other country.

Airline Confirmation SDY7PT and booking; [protected].

I, Victor N Ngochembo bought a two-way flight ticket from Los Angeles to Douala, Cameroon, and Douala, Cameroon, to Los Angeles. I missed the flight from Los Angeles to Douala, Cameroon, on the 5th of April, but my return flight from Douala, Cameroon, which was still valid on the 20th of April, was canceled, and I was forced to pay for a two-way flight again. Please, I need a refund for my return flight.

I was overcharged for my luggage. I had five bags of about 23kg each, and your representative at check-in collected 2080 dollars from my credit, I am paying interest for the money he took from my credit card. Please, I need a refund.

When I was returning from Cameroon, I arrived at Istanbul airport, but there was no information on the departure gate. I asked workers a the airport, and I was told to wait for the information to appear on the board. When the information appeared on the board, the distance I had to walk to check in was too far, and at the check-in, there were many people in line, and I had to spend some time at check-in. When I finally checked in, the boarding gate was closed in my face, and I was not allowed to board the aircraft. I was forced again to pay for another ticket. I need a fund for this return ticket.

Thanks for your cooperation.

Our flights were cancelled and we were not able to check in, we had only 2 options - change flights (following day) or cancel, we tried to cancel but it said unable due to online web issues
We had to book other flights and now trying to get a refund and have not got anywhere with anyone
This is very frustrating.
Flights TK761, TK1843 - 26th Feb
Sydia Solano Calderon
971 [protected]
[protected]@gmail.com

HI:

This is not a complain, I just tried to contact you every where, I have lost my passport and consequence of this I lost my flight, I can send the police report of lost passport, is this can be considered as not my fault and I can resevre another flight?
Please reply
my flight is returning back to Amman Via Istanboul as transit from dusseldor.
dated 7th of April
My Name is Nidal Amr

Turkish Airlines charges extra for seat assignments purchased while confirming flight purchase. They do not transfer this funds if flights are changed.

Paying extra to choose seat assignments and not transferred when flights are changed thus having to pay again. All the while Turkish Air is double dipping by not honoring the funds that were paid out earlier

This is not good faith business

I flew from DFW to Istanbul on april 11 2023. iI did not receive a boarding pass for my conecting flight. the lady told me she was out of paper. So when I get to Istanbul they send me through to get a boarding pass. I only had 1 and half hours to get this done. It takes 20 minutes to get of the plane. UJJ1J7 20 minutes to get to where I can get another boarding pass and then go back through security. Then they close the gate 40 minutes before the flight leaves. the plain was still parked when I got to the gate but they would not let me board. So I go to get another boarding pass and get charged $1027 for a 2 hour flight to Vienna. That is how much I paid for my round trip ticket. Up until this time I wondered why the young lady in Dallas was so nervous when she said she was out of paper. She knew I would have to pay for another ticket. There were 12 to 15 people behind me but only 3 or 4 of us didnt have connecting flight boarding passes. This has scam written all over it. My family in Vienna didnt know what had happened so I had to take a taxi. The man in front of me at the airport had to pay $146 but I paid the price of a round trip.

I was robbed, probably in the terminal waiting for my flight but it is also possible that my backpack was opened on the flight itself.

My flight was delayed from 02.25 to 06.40 on the 7th April. I dozed while I was waiting in Area F of the terminal. Someone must have opened my backpack as I slept. I lost an old Rolex and about 8,500 Chinese RMB (about 1,000 euros).

I only realised the watch was missing when I got home very late that evening. I was angry with myself for my imagined carelessness. The following morning, I checked the bag more carefully and I saw that my money (packed away carefully) was also missing. Clearly, someone had gone through my bag.

I have complained to the Turkish Consulate in Guangzhou. And now to you.

Hi, i flew TK1754 from Oslo via Istanbul to Gambia where i transitted at Istanbul the 04.04.2023 i noticed that your employees have inpected one of my luggages and marked it as inspected. But after i arrived my destination and needed to use som tools that were in the bag i couldn`t find the batteries of my MILWAUKEE WRENCH IMPACT, 2 (batteiries).

This is unacceptable and unproffessional as you might guess it was going to be used to do some jobs which required the above mentioned tools. And expect you guys to find out the people responsible for this act and replace my batteries as soon as possible, as am still thinking whether i will press charges for the delay they caused me in a job that was time sensitive. Attached is the wrench impact that the batteries were not repacked in Istanbul.

Best regards

Essa Sillah

My baggage had been damaged on Flight#TK690, on 26 Jan. 2023, route from IST to CAI. I received a file reference: CAITK94597. I stayed for two weeks and they did not call me or solve the problem. I emailed Turkish airline to have my permanent address in USA: 5504 Knob Court, Killeen, TX 76542 USA and have my phone in USA: +[protected]. I received a feed back with reference number: TK-8297189. But I received an email from Turkish Airlines to direct me to do another feedback. When I completed their request on the given page with all the requested documents, it did not work and said my name does not match the reference number.

My Name is: Amr A. Abdelazeem

Phone: +[protected]

Address: 5504 Knob Court, Killeen, TX 76542 USA

Feedback reference number: TK-8297189

Damaged Baggage file number: CAITK94597

I booked a round trip ticket Boston to Athens via Istanbul with a stopover on the way back. I booked on the airline website where it stated the ticket was eligible for a hotel night

When I arrived In Istanbul I was told I was not eligible for the hotel night because there was a shorter connection if I had left Athens the next day.

I only booked that ticket because it was available and indicated a hotel night was part of the booking.

I now had to pay for my own hotel, which of course I did not budget for. It really feels like a scam on the airlines part

Subject. Harassment and Mistreatment by Turkish Airlines at Istanbul, Turkey refusing our travel to Dubai, UEA to attend very important business meeting at MEDLAB Conference for promotion of US Made in UEA and Middle East and forcing us to return back to Los Angeles on the same day

Dear Sir,

With due respect I would like to report a serious incident causing harassment , mistreatment and unlawful acts forcing us to return back on the same day of our arrival at Istanbul .

History of the Event.

We booked our return trip by Turkish Airlines for our travel trip from Los Angeles to Dubai leaving 18:25 Monday . February 6, 2023 Los Angeles international airport (LAX) arriving 18:25 Tuesday February 7 at Istanbul (Turkey) and then continuing connection to other Turkish Airlines flight TK 760 to Dubai (1 hour 30 min layover) and return via Delhi (India) and Tokyo (Japan) to Los Angeles , Feb 21, 2023. (See attached Itinerary). Main Purpose of this trip was to attend business meetings in Dubai and Tokyo.

My main purpose was to attend meetings for promotion of US Made, IVD products in above mentioned countries.

At LAX International airport we presented our passports to Turkish Airlines personnel to get boarding passes. In the presence of others I mentioned to him specifically any restrictions to travel to Dubai, Delhi and Tokyo, his answer was that there will not be any problem to continue travel from Istanbul to Dubai (UEA), Delhi (India) and Tokyo (Japan). .

History of the Incident.:

Harassment, Mistreatment and Forced to return to Los Angeles.

After reaching Istanbul and presenting boarding passes to the Gate of departure Turkish official. He bluntly told us that further journeys cannot be continued because of my short-dated US passport and told us to get out of the boarding queue and go to Turkish Airlines Information. After waiting for 1 1/2 hours, the Turkish airline official rudely told us nothing can be done to continue our journey to Dubai and rudely asked us to get out of the waiting queue. He further said that to get a Turkish visa in order to stay even for one day at the airport.

We went to the Turkish Immigration Section of the airport where one cannot go back to the departure area - one way entry. At the visa section, the Turkish personnel refused to give me the visa so that we could explore other possibilities to continue further by different airlines. Also another major issue was our two suitcases luggage (previously checked in with starting Turkish Airlines TK 10 flight from LAX) cannot be redirected to any other airlines except only allowed to return back to Los Angeles by Turkish Airlines.. The whole situation In this case made us helpless and stuck with a Turkish immigration custom area which did not even have a sitting place or food restaurants just like in a jail.

After bearing so much harassment and mistreatment by Turkish airlines personnel , we decided to return back to Los Angele in order to avoid further unexpected stress at my old age. We again waited in another long line, where they refused to help us return to our country, we instead had to buy our own tickets back to the US through an online booking agency for another 1250 US dollars as Turkish airlines refused to pay for it.

When we were forced back to Los Angeles International Airport, presented our passports to the US immigration officer, a question was raised by him why coming back after one day. We explained the whole issue and incident of harassment and mistreatment by Turkish Ailes staff to miss our important mission of travel. He sent us to the official of immigration department to explain the whole incident in detail. The senior officer was kind enough to listen and record the incident and told us that it is a case of harassment and mistreatment by Turkish Airlines to US Citizens recommended us to lodge complaint to US Consulate Istanbul Turkey for harassment and mistreatment and demand compensation for the waste of $ 4,000.00 money (Air Fare, Hotel & Taxi), time and missing very important meeting in Dubai. He further said that Turkish Airlines should not have allowed us to travel to Istanbul in the first place even knowing my short-dated passport. This is an offence to be reported. .

Thank you in advance for your support and consideration

( support document copies are enclosed)

Respectfully,

Dr. G L Gagneja

President - Biotron Diagnostics Inc

615 N Palm Ave., Hemet, CA 92543

Tel. [protected]; Fax. [protected]; WhatsApp. [protected]

[protected]@biotrondiagnostics.com

www.biotrondiagnostics.com

History of the Event.

We booked our return trip by Turkish Airlines for our travel trip from Los Angeles to Dubai leaving 18:25 Monday. February 6, 2023 Los Angeles international airport (LAX) arriving 18:25 Tuesday February 7 at Istanbul (Turkey) and then continuing connection to other Turkish Airlines flight TK 760 to Dubai (1 hour 30 min layover) and return via Delhi (India) and Tokyo (Japan) to Los Angeles, Feb 21, 2023. (See attached Itinerary). Main Purpose of this trip was to attend business meetings in Dubai and Tokyo.

My main purpose was to attend meetings for promotion of US Made, IVD products in above mentioned countries.

At LAX International airport we presented our passports to Turkish Airlines personnel to get boarding passes. In the presence of others I mentioned to him specifically any restrictions to travel to Dubai, Delhi and Tokyo, his answer was that there will not be any problem to continue travel from Istanbul to Dubai (UEA), Delhi (India) and Tokyo (Japan)..

History of the Incident.:

Harassment, Mistreatment and Forced to return to Los Angeles.

After reaching Istanbul and presenting boarding passes to the Gate of departure Turkish official. He bluntly told us that further journeys cannot be continued because of my short-dated US passport and told us to get out of the boarding queue and go to Turkish Airlines Information. After waiting for 1 1/2 hours, the Turkish airline official rudely told us nothing can be done to continue our journey to Dubai and rudely told us to get out of the waiting queue. He further said that to get a Turkish visa in order to stay even for one day at the airport.

We went to the Turkish Immigration Section of the airport where one cannot go back to the departure area - one way entry. At the visa section, the Turkish personnel refused to give me the visa so that we could explore other possibilities to continue further by different airlines. Also another major issue was our two suitcases luggage (previously checked in with starting Turkish Airlines TK 10 flight from LAX) cannot be redirected to any other airlines except only allowed to return back to Los Angeles by Turkish Airlines.. The whole situation In this case made us helpless and stuck with a Turkish immigration custom area which did not even have a sitting place or food restaurants just like in a jail.

After bearing so much harassment and mistreatment by Turkish airlines personnel, we decided to return back to Los Angele in order to avoid further unexpected stress at my old age. We again waited in another long line, where they refused to help us return to our country, we instead had to buy our own tickets back to the US through an online booking agency for another 1250 US dollars as Turkish airlines refused to pay for it.

When we were forced back to Los Angeles International Airport, presented our passports to the US immigration officer, a question was raised by him why coming back after one day. We explained the whole issue and incident of harassment and mistreatment by Turkish Ailes staff to miss our important mission of travel. He sent us to the official of immigration department to explain the whole incident in detail. The senior officer was kind enough to listen and record the incident and told us that it is a case of harassment and mistreatment by Turkish Airlines to US Citizens recommended us to lodge complaint to US Consulate Istanbul Turkey for harassment and mistreatment and demand compensation for the waste of $ 4,000.00 money (Air Fare, Hotel & Taxi), time and missing very important meeting in Dubai. He further said that Turkish Airlines should not have allowed us to travel to Istanbul in the first place even knowing my short-dated passport. This is an offence to be reported.

Sincerely,

Dr. G L Gagneja

President - Biotron Diagnostics Inc

615 N Palm Ave., Hemet, CA 92543

Tel. [protected]; Fax. [protected]; WhatsApp. [protected]

[protected]@biotrondiagnostics.com

www.biotrondiagnostics.com

Hello.

My name is Ashraf Abdelrahman I am from Sudan yesterday I took a Turkish flight no 1938 from Brussels to Khartoum and the connection in Istanbul to change the flight, after I left the plane I realized that I forgot a bag in the flight, I tried to talk with the man responsible in the gate and he refused to bring me the bag, he said me to go to the office, I went to the Turkish airline office in the airport and they said that you cant login to the service of loosing luggage unless you have a European passport. so I was confusing that even they don't let le make any report for my bag, they said when you go to your destination you can report there. Dealing with them was very bad, I asked them to talk with the manager and no one of them wants to help. then I was late for my flight because of that, so I couldn't catch the flight went back to the Turkish airline office to change the flight. they said only we have flight after 48 hours and I have to stay in the airport all these time. they don't want offer me another flight even with connection so I am now in Istanbul airport since yesterday and my flight is tomorrow night. really it was one of the worst things that happened to me at the airport. i want return my bag and i cant and i want return back my bag and they don't want make anything, I never see employees deal with clients like that.

it was the most bad experience happened to me.

My wife was repatriated back to the UK with your airline on 8th August 2022 flight number (S) TK1846 and TK1971 arriving London Heathrow 1645pm via Istanbul medical travel using onboard stretcher. The stretcher used was too small for the purpose and my wife suffered severe muscular pain/sickness/vomiting through out both flights. I raised a complaint with AXA travel who were responsible for the medical repatriation process. They advised me to raise this complaint with yourselves as you provided the equipment needed for Mrs Louise Currall so nowhere near adequate for the flight home. see flight details below:

Turkish Airlines TK 1846 Airline Booking Reference VIMURT
E-ticket 235-[protected]
Departure 08 August 10:35 Athens, (Athens Int E Venizelos)
Arrival 08 August 12:05 Istanbul, (Istanbul Airport)
Duration 01:30 (Non stop)
Booking status Confirmed
Class Economy
Baggage allowance 20 Kg(s) for Mrs Louise Currall
Equipment BOEING 777-300ER
Flight meal Meal
Flight service Stretcher service - Confirmed
Medical case - Requested - Cerebral infraction due to cerebral venous
thombos loss of movement in left arm leg
Medical case - Requested - Ambulance in greece healthwatch tel
[protected]
Medical case - Requested - Ambulanc in the uk heart first tel
xxxxxxxxxx4212
Medical case - Requested - Escort 1 sandra segura perez pnr tn37t3
Medical case - Requested - Escort 2 gonzalo ortega soler pnr r3pmm6
Medical case - Requested - Hospital uk leicester royal infirmary tel
[protected]
Medical case - Requested - Dr dale uk tel [protected]
Medical case - Requested - Hospita greece mediterraneo hospital tel 0030
[protected]
Medical case - Requested - Dr in greece georfio papadopoulos tel 0030
[protected]
Fare Is GBP4276.90 Incl. Ta
Iam seeking a full refund of gbp £4276.90
BOOKING REF MZNNGE

My flight was booked to travel Antigua London on Virgin Atlantic and Turkish Airline from Heathrow to Hong Kong via Istanbul. I am fully vaccinated and was told I don't need a covid test when travelling. I am a student going to China for school. My other friends who travelled a week before me never needed any testing. I got to London and ready to board my flight on Turkish Airline, I was refused boarding because I didnt have a Covid Test. I DONT NEED ONE. So i missed my flight and scheduled a testing. I paid 725 usd to change my tickets. When I got there the next day NOONE asked for my test results. So I paid all this money for no reason. My agent in Antigua & Barbuda tried to speak to someone and they refused. She also sent an email since November and noone answered. This is why i am doing this through this website. Please assist in anyway possible. My original ticket number was [protected] printed 21 November, 2022 then my reissued ticket was [protected] printed 25 November, 2022. I would like to know how could i get reimbursed for my inconvenience. Thank you You can email my agent [protected]@gmail.com

Turkish Airlines Complaint Number : CASE ID:[protected] // DAH ISTTK26536

On October 29th 2021, I flew from Philadelphia USA and transited through Turkey (for five days) before heading to my final destination in Cameroon. When I checked in In Philadelphia, The Turkish Airlines Ticket agents insisted that I check in my Backpack which contained all of my personal belongings I planned to wear throughout my trip to Turkey and Cameroon and back. After going back and forth with them to convince them to let me get on the plane with my backpack which could fit perfectly into the aircraft, they were adamant to change their mind. I finally gave in and checked in my carryon backpack. To my greatest surprise, when I landed in Istanbul Turkey, my backpack never arrived on the flight. I was asked to go to the baggage claim office and place a complaint, which I did. During my five days in Istanbul, my luggage never arrived and I had to purchase a new travelling bag and new clothes and other necessities to use both during my short stay in Istanbul and my long stay at my final destination in Cameroon. The purchase was quite expensive but necessary because I had no belongings with me and the Airlines did not provide any assistance to me in Turkey prior to my departure to Cameroon.

I finally flew to Cameroon and throughout my stay in Cameroon I did not get any feedback from Turkish Airlines. When my vacation was over in Cameroon, I returned to my base in the USA still without my luggage. I had gone to the Turkish Airlines website and submitted a complaint within 7 days while in Istanbul as I was advised at the baggage office in Istanbul when I arrived. My complaint was submitted on time. Even on their website, they guarantee passengers of "compensation" for the inconveniences caused by baggage delay. My case was well into that frame, because not only did I incur pain and suffering, I also incurred financial expenses as a result of the delay.

When I got back to the USA, I continued following up with the Turkish Airlines customer service representative on my complaint. They finally were able to trace my luggage and on December 01st 2021 (A month after my travel) I received a call from JetBlue that my bag finally arrived at the Philadelphia Airport, ready for pick up. Basically I flew with my back from Philadelphia and never saw it again until I returned back to Philadelphia 1 month later.

When the bag arrived, my expensive designer outfits were all damaged by mole and my other valuables and jewelleries damaged as well. I took a few pictures of the damages and uploaded into the Turkish Airlines complaint portal as evidence. I also uploaded pictures of some of the receipts of the items I purchased in Istanbul when my bag did not arrive. Despite all these evidences and my pain and suffering, Turkish airlines simply brushed it aside and rejected my request for compensation on the flimsy excuse that I did not submit my complaint on time. This of course was a false excuse because my complaint was submitted with 7 days of my arrival in Turkey. As a matter of fact, the same day I arrived, I went to the baggage claim office and submitted the first complaint before following up on their website. I had flown on Turkish airlines before and my two previous experiences were terrible. The level of racism and discrimination towards blacks and non-Muslim passengers was appalling. But they showed extreme kindness towards Muslim speaking passengers. However, I did not let that affect me at the time because their flights were the most affordable. However, this last experience with my baggage was the final straw that broke the camel's back for me. I was treated very unfairly and

and they lied about my complaint just to avoid paying for the damages. I wrote to them again to re-open my case and do their due diligence by following through with the compensation. I am going to make sure I tell everyone about the horrible treatment that Turkish Airlines gives its customers.

Thank you in advance for your understanding and cooperation.