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CB Airlines and Air Travel Turkish Airlines Missing a flight + having paid an extravagant usd for a flight
Turkish Airlines

Turkish Airlines review: Missing a flight + having paid an extravagant usd for a flight

S
Author of the review
7:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It is about two PNR Number "RH3KRW" for Sungwook Kim (father) / Eunyoung Lee (mother) and "VIITFC" for Minseo Kim (son). Minseo Kim's payment was actually funded by the father (Sungwook Kim).

My son "Minseo Kim" is living in Germany, while we (father, mother) are living in Georgia. So, my son created the reservation in Germany and we in Georgia.

We have arrived the gate F12B 15:40 21 Sep where the flight was scheduled to depart 15:55.

But we found the gate closed without waiting for us (3 persons.). We're disappointed.

And we rushed to buy in embarrassment without a deep thought at the Turkish air line ticketing office near Gate F1 that, later, was found to be another blunder.

I had expected to pay only the difference between the missing flight and new replacement flight on the office. But it costed too much for us.

- RH3KRW: 4 flights for father and mother (Sungwook Kim, Eunyoung Lee) was paid for less than USD 897

- VIITFC: 4 flights for Minseo Kim (son) was paid for EUR 346.

However, I had to pay today (21 Sep) 21,082.00 TL (USD 777.42) for Minseo Kim, 18,770.76 TL (USD 692.19) for us (Sungwook Kim, Eunyoung Lee) which are just one flight from IST (Istanbul), Turkey to TIV (Tivat), Montenegro which is scheduled on 26 Sep. The total price I paid was USD 1,450 or 39,332.70 TL for one flight of three persons. (Our family.)

I could pay only USD 305-374 for all three persons from IST to TIV if I buy this ticket on Air Montenegro (USD 305) or CitizenPlane 1L401 (USD 307) or even Turkish Airline (USD 374)

This new flight ticket ignoring the current PNR shall be 1/5 price.

The strange word I heard from the staff at the ticket office was that we are not allowed to buy a new flight ticket from Turkish airline. Because if we buy one, then all the connecting flights by the two PNR number shall be cancelled.

This sound intimidating us all. Because of this, we made a stupid decision of paying USD 1,450 with a deep hatred in my mind to the Turkish airline policy.

However, if we didn’t rush that was caused by the embarrassment of being left alone in the airport (the gate closed without notice nor waiting for us), we would have never bought stupidly the extravagant one flight.

Furthermore, this entails cancelation of all hotel reservations in Montenegro as well which costed much more. (Many are non-refundable by hotel policy.)

We could have paid USD 300-374 for new flight tickets from other airlines instead, if we didn’t rush near the gate F1.

We’re all soaked in sweat and totally disappointed that we may not use Turkish airline in our future. We’re avid travelers that we have been saving the money in purchasing flight tickets and lodgings.

As said earlier, we are traveling over many cities in Europe because we are seeking family union, missing my son in Germany year around.

I feel like money amount to USD 1,450 stolen by the disguised customer support from Turkish airline. It costed too much for the replacement flight which is 5 times more expensive than a new flight from budget airlines.

What do you think? What did we do wrong in getting to the gate F12B today?

We were 15 min before the scheduled departure time and the Istanbul IST airport is too big to reach there.

We had to stay 21-26 Sep (5 nights more) + paid extravagant (USD 1450) for only a flight from IST to TIV, while preserving the current two PNR numbers.

And lost more money by not-show policy (non-refundable) in hotels in Montenegro for 5 nights. Because it is a high season in Montenegro.

If you were me the father of three family members, will you reserve a flight in Turkish airline in your future in the same experience?

Sungwook Kim, the father

[protected]@gmail.com

+[protected]

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