Turkish Airlines
Reviews and Complaints

This is my second complaint about notification of my late delivery or finding my luggage time wise cost to me and traveling with Turkish airlines date July 23rd, 2017:
Turkish Airline Compliant Sent July 23, 2017

To Whom It Concerns" My name is Lawrence C Gravnille.. My luggage was lost for over 6-days, which was supposed to be checked all the way through to my final destination, (Geneva, Switerland) my baggage tag No. (TK481378) has apparently been completely miss-placed and possibly off loaded to different airline or airport). The ground staff at the original airlines was United Airlines Las Veaga, Nevada fly to San Francisico, California.. to make a connection with "Turkish Airlines" flight to Genvea, Switzerland... Turkish Airlines counter was "Closed" when I arrived... causing me to arrange for "Hotel" in San Francisco, Ca. at cost of $ 350.00 plus transportation. The next evening I change my original schedule through Turkish Airlines, but the only flight they had was to Istandbu Turkey... with layover for 2-days. I was advised that my luggage would be at the Istanby airport when I arrived... No luggage, contact the airport for two straight days, (Lost Luggage Service) and was advised they couldn't locate my luggage ... This again cost additional Hotel exepnses, taxti expenses back forth to airlines, meals, saying nothing about having to "Buy Cloathes" for this problem... I had to catch my fight from Istanbu the following Monday to arrive in Geneva, Switzerland my original designated location.. without any closther business suits for my meetings, and was finally contacted by "Geneva Lost Luggage" center that they had found my luggage... and would deliver it to my Hotel in Geneva...

That evening around 5:00 p.m Turkish Airlines delivered my "Luggage", but after all of this and originally informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 5-days now; I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. The total value "Out-Of-Pocket" expenses for this unprofessional service is estimated to be around $ 2, 653.00 dollars. I believe and expect this amount shall be paid directly to me and I am entitled to compensation from the Turkish Airlines.. Baggage Tracing Office Istanbul # GVATK30151.
I can be reached on my mobile [protected]) USA
Email: [protected]@aol.com
I demand feed back within 3-days from time of recept of this email.. or I'm going to contact other means to justify this illegal and un-professional act by Turkish Airlines.
Regards, Lawrence C Granville

Hello my name is Egle Razaityte and I had a scheduled business trip From Dublin to Moscow on 20th of July via Istanbul Ataturk International Airport

Departure - 20 July 16:30 Dublin Turkish Airlines TK1978
Arrival - 20 July Istanbul Ataturk International Havalimani

Connection - 1 hour 40 min

Departure - 21 July 00:35 Istanbul Atatur International Havalimani TK419
Arrival - 21 July 03:35 Moscow Vnukovo

The flight from Istanbul to Moscow was missed as flight from Dublin delay by 1 hour 22mins for the unknown reason. However cabin crew on the flight TK1978 assured me personally that i should not be worried as the delay is reported and the passengers having connection flights will be given extra time to get to the other flight.

At the Turkish Airlines desk in the Istanbul Airport after passing all the security requirements i was redirected to different desks as no one was able to provide me with the information of the next flight.
Knowing that my flight was missed, service of the Airlines was not eager to assist. I was communicating to the Turkish Airlines Customer service in English language, however after seeing my final destination i been told to speak in Russian language by one of the airlines employees, i denied to do so, as a result in the aggressive gestures by garbing my personal ID with no any further communication Mr. (unknown Name) printed next available flight TK0413 boarding ticket at 07:50 21 July. With my surprises assistant added " do you think this is kinda Taxi service or what?"
No food or drink was offered, i spent overnight in the Istanbul Airport waiting for the next flight for 8 hours 22 mins.
This is the first time experience i had with your airlines and this is the reason i am in contact with you seeking for the compensation of the missed flight and disrespectful behavior from your company employees.
I understand that mistakes happen and things can’t always run as smoothly as planned. However I don’t understand the lack of customer service that I received. I felt disregarded and undervalued. I realize many customers experienced delays and similar problems, but I still felt like things could have been handled better. I would like to be able to continue to fly with Turkish Airlines, but as I’m sure you understand I have hesitations now due to this horrific experience.

I would hope that you take these complaints into consideration and that you would compensate me for my lost time, customer disrespect and the hassle due to the flight change on my further plans in Russian Federation . I would ask that you refund the 600 Eur.
I hope to hear from you in 8 weeks.

If you have further questions regarding this matter, please email me at egle.[protected]@yahoo.com

Sincerely,
Egle Razaityte

To whom it may concern:

I wish to share with you and complain about my recent bad experience flying with Turkish Airline flight TK 0696 on 5th July 2017 with ticket number [protected]/4.

My ticket is a business class from Boston to Alexandria both boarding passes were issued in USA. The flight itself from Boston to Istanbul was pretty smooth and I arrived at 4:30pm. Stayed in comfortable lounge till 11pm when I went to gate 207 for departure.

I was in front of gate, 1 hour before departure and before opening the gates and all passengers were there sitting or standing waiting in long rows in front of 2 boarding desks.

I elected to wait seated instead of standing in long rows specially that no one called for business class passengers or Gold Star Alliance, when rows were less, a big kind of fight and argument started to appear in front of one desk so I went to the other desk.

The officer there took my boarding pass and asked me to wait and then disappeared for few minutes to come back having a lot of boarding passes with him and counting them in front of me.

I asked him to board me, he said just one minute then he disappeared again in the tube of the plane while the other desk was still in the middle of the arguments. Few minutes later while standing in front of the desk another officer came, asked me, I showed him my boarding pass which was left on desk by first officer. He disappeared. The argument in the other desk was apparently solved. This second officer came back, looked at his computer few minutes then told me sorry you are late and the doors are closed.

I pointed that doors are still open and still passengers are boarding from the other desk. He left the desk and disappeared as well! ( ( this can be checked and confirmed by cameras in front of gate).

At the end, I found myself in front of the gate, all officers disappeared and I have my boarding pass in hand and no one wants to answer me.

I regret I didn’t use my right to go inside the plane by force, unfortunately I behaved respectfully and thought of finding a supervisor or a responsible airline representative before the plane leaves, as I expected my seat would be vacant and as my bags are already in the plane and my boarding pass was issued more than 16 hours before leaving USA and can't be ignored .

Unfortunately, I have seen complete negligence and deaf ears and no one is there after midnight to talk to, and after seeing such behaviours and unprofessional overbooking of the plane to neglect a business class, Gold Star Alliance member to be treated as such was very unprofessional and disappointing to me.

I tried to talk to any responsible airline representative but no one was there and all answers I got were to write a complaint and send it to their email address !. I ended up by forcefully spending an extra night in Istanbul then buying a new ticket on another airline carrier to complete my trip and went to an intermediate stop before reaching my destination 24 hours later.

I am a senior medical doctor and a professor flying frequently with different airlines and I know the rules and regulations.

I was reluctant to write a complaint but as I remember this bad experience, the way they handled my situation and the behavior of all the ground staffs, I become very upset and I report the incidence, because it was totally against the law and I think against all aviation rules and all expected professional behavior of Turkish airline staff and officers and I hope it doesn't happen again with any guest ( passenger) on this presumably respected airline.

Prof. Dr. AHMED H. WARDA, M.D.

Consultant Gynecology
Infertility – High Risk Pregnancy

Professor & Chairman of Department
Arab Doctors Clinics.
[protected]@yahoo.com

Me and my daughter use Turkish Airlines to travel from Birmingham in the UK to northern Cyprus to visit family.

On 28/07/2017 we experienced our first delay at Birmingham airport and a very long and stressful check in (although we had already checked in online prior). Our flight TK1968 was delayed by an hour. Fortunately for us the pilot made up good time and we landed 20 minutes later in Istanbul than scheduled. Leaving, what we thought, was still enough time to board our next connecting flight to Lefkosa (Ercan).

Checking the board when we arrived at Istanbul for our next boarding gate was a shock...our flight TK0962 was delayed by 3 hours 25. It was only much later that we found out why and this information came from other passengers, not airline or airport staff.

So, when we finally saw 'Go To Gate', we then experienced and witnessed the worst and terrifying part of our trip so far...and so did the other families with children. The staff appeared to let half the plane through to board the transit bus and we were all told to wait. The gate staff then received a phone call and told the bus to wait, with a lot of hot and very tired people on board.

The board then displayed that we were to be delayed for another 1 hour 30 (a total of 4 hours 50). Most of the passengers who spoke Turkish were able to ask why and they didn't like what they heard. There was a large group of individual passengers who were becoming increasingly frustrated, displaying physical and loud vocal anger.

Those of us that only spoke English had to find out from other passengers...again. The reason for the delay, we were told, was that there was no cabin crew. There was also a lot of confusion with who was on the transit bus, as the staff were constantly counting the boarding pass stubs and talking on the phone.

I am deeply sad and disappointed by the way we were treated. There was no attempt to talk to us and explain what was happening. No concern for our welfare, no communication.

Please contact me via email...
em.[protected]@ntlworld.com

Hi. My name is tecla kindschi and on july 25, 2017 i took turkish airline flight number 1868 from venice, italy to instanbul, turkey and then another turkish airline flight #7 from instanbul to Washington D.C.
The flight per se and the flight staff were amazing, however when i had to pick up my luggage from washing dc i realized that my brand new calvin klein suitcase i had just bought for this trip was all scratched up and broken on the side. My daughter's pink luggage arrived in Washington DC missing one handle making very hard for me to carry to the next embarking area, and my other black suitcase arrived with the main zipper broken. Out of 3 suitcases all 3 arrived damaged. I request a refund for all three of my suitcases as they were in perfect condition when i left them in venice, italy.
I would appreciate a prompt response on how you could resolve my issue.
Thank you very much.
Photos will be available upon request.
Sincerely,
Tecla Kindschi

We are family of 4 travelling together on your business class flight from Istanbul to Singapore on the 24/July TK54. On board we discovered the audio for the inflight entertainment for my Daughter's seat 2K wasn't working. 10 hours flight to Singapore without inflight entertainment? I can't believe we paying business class seat for no entertainment?! The crew on board doesn't put in any effort at all and I am very disappointment. With other airline, they would have give us coupons or voucher or airlines points to make up for the loss.
I hope Turkish Airlines can look into this matter. How could we choose to fly with TK again in future if this is the service we get in business class? Every year we fly with TK!

Dear Turkish Airlines Customer Service,
My name is Zahra Basti and would like to make a complaint against the deceitfulness of Ms. Nasim Miran, Turkish Airlines’ Customer relations representative in Tehran, Iran. I had a flight to Tehran, Iran from Chicago, IL with Turkish Airlines on June 14th, 2017 with a set date to return to the States on July 10th, 2017 during which one of my bags was lost. After 4 days of constant phone calls to the Airlines to both the Iranian and American offices, I got a return call from IKA informing me that my bag was found and that they were sending it to my address in Tehran. After an hour I received another call from airport telling me that my bag was completely damaged and the bag and its contents were emptied in a plastic bag. The caller asked me to go to the airport in person and file a complaint at the Turkish Airline office at the airport. I asked if the airline would compensate for the taxi fee. The caller said since the bag is damaged Turkish should pay. I went to the airport and after completing the procedure at the IKA’s custom, I received my bag that resembled a trash bag filled with the remains of my belongings. My second bag’s exterior zipper was also broken, but I was so shocked by my belongings inside the plastic bag that I forgot to make a claim about the bag with the broken zipper. I only filed for the ruined one. After that the customs officer directed me to the Turkish office. Shockingly the Turkish representative, without even looking up to make eye contact with me, with the most insulting tone told me that it is not his business and I needed to go to their office on Elahiyeh Street. I asked him about the Taxi fee, who was waiting for me, he again angrily told me that it was not his business. I directly went to Elahiyeh Street office and kept the driver waiting when I went up to the office to get someone to help me to take the bag up. At the office the lady in charge of luggage (whose name I don’t know will refer to her as ‘luggage lady’), told me that I couldn’t take the bag to the office. She said that I had to empty the bag at home and take the empty bag there. If the bag was repairable, they would repair. If it wasn’t repairable, they would pay the price of bag after a very long procedure, maybe more than six months! I said I had not opened the plastic bag, what if I opened and my items were lost, torn, or broken? Would you accept my words if I take it home? She didn’t answer me, only repeated that I could not take the bag into the office. Again I said that the bag is in an awful shape. She went down with me to see the bag (actually the plastic bag). As soon she saw the ugly shape of it in the car, she told me that there is no way to let me to take it up and she herself immediately ran into the building. I was angry and frustrated. So in spite of what she said, I took the bag up into the office. There she angrily said that they are not going to pay any penalty or taxi fee. The only thing they would do was repair my bag’s zipper. We had an argument during which the luggage lady asked Ms. Miran’s approval and her instruction. She or Ms Miran didn’t mention a word about Passenger rights regarding late fees and my purchase compensation during the time my bag was lost. When I complained about their representative at the airport and their behavior, to my bigger surprise the luggage lady told me the way I was treated by their officer at the airport was reciprocal since I was upset, as if I was deserved to be treated disrespectfully because I was upset with Turkish Airlines for returning a trash bag to me after 4 days without any apology or even willing to provide any reimbursement! In the end she encouraged me, if I was not happy with the way I was treated there, I should go back to The United states and ask for compensation there. Disappointed I left the office and called the Iata Representative in Iran. There, I was told to write a complaint against Turkish and take it to their office immediately since this behavior was beyond tolerable. In the meantime they would call Ms Miran and ask her about her employees’ behavior. She mentioned that they themselves were frustrated by Turkish Airlines and encouraged me to publicize my complaint. The day after I took my complaint to IATA’s office in Mehrabad airport. The lady who’d talked with me on the phone told me that she had talked with Ms. Miran and she told her that everything was a misunderstanding! And she was ready to fix the problem. He IATA representative told me that they had to pay a delay fee for every day of delay and for my purchase if I had a receipt (something that I didn’t know and they had never mentioned when I was there). I was very well received by Ms. Miran upon my reurn. She said that there was no need for going to IATA. I told her that everything happened in front of her eyes and under her confirmation. But she unbelievably denied any wrongdoings on her part during our first interaction! After some kind words she told me that they will pay $150.00 delay fee ( I learned that delay fee is 70 dollars for every day, so it should have been a $280.00 delay fee for four days), and for my purchase if I had the receipt ( which I had not kept since I wasn’t aware of this rule). I asked about the taxi fee (something around $50.00 only for my trip to the airport and to Elahiyeh from airport). She took the taxi receipt and said she will take care of it too. Then she instructed me to sign a paper that said I had received the 150 dollars and had no complaint against Turkish and its employees. I said that I hadn’t received any money yet. She said if I sign the paper, she will be able to start the process and will pay me very quickly before I get back to the States (I want it to be known that it is now July 15th as I write this letter, I have returned to the United States, and I have yet to receive any type of payment) Still I was hesitant, but she showed me a camera at the wall and ensured me that everything is being recorded, so I shouldn’t worry. I signed the paper and left my bag there to get repaired. Couple of days before my departure from Iran, I went there again to get my bag. While there I told Ms. Miran that the money was not deposited to my friend’s account (whose number I had given to Miran because my account in Iran didn’t have a SHEBA number that they needed). I couldn’t believe how her behavior had changed since our last meeting. She said that it’s going to take a long time and they are not going to pay my taxi fee even though the caller from airport had told me otherwise! SHE COMPLETELY WENT BACK ON HER WORD! Her kind and cooperative behavior the other day was seemingly only to deceive me to sign that paper! At that moment I let her know how absolutely and utterly disappointed I am with their untruthful, dishonest, and deceitful behavior and how they take advantage of a passenger’s unawareness of rules, how they try to keep the passengers in the dark and hide their rights. I told her that I am going to publicize their wrongdoings in Iran as well as in the US. She told me that I could do whatever I want! She was absolutely indifferent to my complaints as if she was confident that no one would listen to me!
Turkish airline and its employees in Tehran ruined my trip to my country to the point that I was planning to plea to IATA at the US while starting a campaign inside Iran and the US to inform people of what they do to innocent passengers. My short annual trip to see my parents of old age half way across the world was completely soured by extreme inconvenience, constant stress, feelings of unworthiness and being absolutely disrespected, However, since I was told that Turkish customer service in the US acts much more responsibly about passengers’ complaints and take a good care of them, I decided to write to you first so that hopefully we can reach a reasonable conclusion to this matter. I hope you live up to your reputation as a responsible Airline and compensate me for all the emotional and financial damages your airline has done, and take an appropriate measure to manage employees who by doing wrong to your customers, damage your reputation badly.

Sincerely,

Zahra Basti

I participated in their Status Match program and was awarded Gold status in March, 2016. The requirements were to earn 15, 000 status miles for the first year to keep Gold status for a second year. I completed the task and accumulated 15000 + status miles by flying Turkish and other StarAlliance partners, but in March 2017 I was downgraded to Classic. Multiple emails and tweets didn't give any results. Disrespect and unwillingness to follow their own rules - will never fly Turkish airlines again unless they agree to honor Gold status for 2 more years after all the hassle I had to go through.

Since December Turkish Airlines have been giving me the run around to avoid paying for an unused ticket.
The ticket was booked online but changes could not be made online and only one change could be made over the phone. After cancelling the return leg of the full fare ticket they refused to pay even though according to their own ticket conditions I am entitled to the refund.
After hours on the phone and emailing back and fourth I was told to drive to their office in Bangkok (350 km each way) in order to get the refund. Got there but no refund, they knew nothing about any refund but the took another complaint...nothing happened.
Made a third request for a refund with the head office in Turkey, and a fourth, and a fifth...still no refund just a bunch of emails stating that they where dealing with the matter and I would get the refund next week, which turned into the week after that and so on.
Warning do not trust Turkish Airlines when it comes to having changes made to existing tickets or getting refunds.

I have a golden card TK465855963 for more than 10 years in the last few years they never add all my travel on Egyptian as a member of the star alliance group. it seems that they apply the political situation between the 2 countries which should not happens. So I am losing all my travel mileages because i am always add to my golden card. i have sent to the a year ago about the problem but nothing happened. i am so frustrated because i travel a lot.I am attaching some of my boarding cards and a list of my tickets numbers as examples but not all my travel. so i need investigation and get my lost millage which qualifying me for upgrades and free flights also to renew my current card for another period from February 12018> lookig forward ro hearing from yo. thanks
examples of the missing millages

NO DATE FLIGHT FROM TO ETK
1 15/12/2013 MS780 LON CAI [protected]
2 25/01/2014 MS779 CAI LON [protected]
3 07/03/2014 MS778 LON CAI [protected]
4 04/05/2014 MS777 CAI LON [protected]
5 10/07/2014 MS778 LON CAI [protected]
6 09/08/2014 MS779 CAI LON [protected]
7 09/09/2014 MS778 LON CAI [protected]
8 24/10/2014 MS777 CAI LON [protected]
9 09/02/2015 MS778 LON CAI [protected]
10 20/02/2015 MS920 CAI BHA [protected]
11 01/03/2015 MS613 KUWAIT CAI [protected]
12 16/03/2015 MS777 CAI LON [protected]
13 29/04/2015 MS347 CAI HURGHDA [protected]
14 03/05/2015 MS350 HURGHDA CAI [protected]
15 15/06/2015 MS778 LON CAI [protected]
16 25/06/2015 MS779 CAI LON [protected]
17 02/07/2015 MS778 LON CAI [protected]
18 09/07/2015 MS779 CAI LON [protected]
19 27/08/2015 MS780 LON CAI [protected]
20 10/09/2015 MS777 CAI LON [protected]
21 25/09/2015 MS778 LON CAI [protected]
22 12/10/2015 MS777 CAI LON [protected]
23 04/11/2015 MS780 LON CAI [protected]
24 20/11/2015 MS777 CAI LON [protected]
25 02/12/2015 MS780 LON CAI [protected]
26 12/01/2016 MS779 CAI LON [protected]
27 28/01/2016 MS778 LON CAI MS/ETKT1614986591
28 04/03/2016 MS779 CAI LON MS/ETKT1614986591
29 24/04/2016 MS778 LON CAI [protected]
30 03/05/2016 MS955 CAI BEIJIN CN [protected]
31 04/06/2016 MS956 BEIJING CAI [protected]
32 04/06/2016 MS777 CAI LON [protected]
33 15/10/2016 MS778 LON CAI [protected]
34 20/10/2016 MS396 CAI ASW [protected]
35 24/10/2016 MS207 ASW CAI [protected]
36 25/10/2016 MS777 CAI LON [protected]
37 12/11/2016 MS778 LON CAI [protected]
38 25/11/2016 MS920 CAI BAH [protected]
39 11/12/2016 MS921 BAH CAI [protected]
40 02/01/2017 MS219 CAI ASW [protected]
41 07/01/2017 MS392 ASW CAI [protected]
42 10/01/2017 MS779 CAI LON [protected]
43 16/01/2017 MS780 LON CAI [protected]
44 26/01/2017 MS779 CAI LON [protected]
45 19/04/2017 MS778 LON CAI 077 [protected]
46 15/05/2017 MS779 CAI LON 077 [protected]

Sawsan Mahmoud

Hello Sir, Madam
I Shiju Thomas travelled on Turkish Airlines on 8th May from Mumbai to Istanbul and from Istanbul to London.
At Mumbai I was told "Power bank is allowed in hand luggage" but at Istanbul airport my power bank was taken from me saying it was not allowed.

I have lost an expensive power bank because I was not given the correct information at Mumbai.

Would request to have a look at this and respond to me
My email ID is [protected]@yahoo.com

I am a passenger of Turkish airline. I bought the ticket from montreal. I fly 29th of January montreal -Istanbul-Dhaka. when I return 21st of feb I came at airport 4.00am. I reporting at Turkish desk 4.15am and I get my baggage tag & boarding pass. then after immigration pass I am waiting for onboard. at 5.38 I was infront of security check in a boarding gate. that moment Turkish airline station manager( mr. danis) debate & argu with one of lady who fly to berlin. mr.danis highly tempered at that moment. he run to the grounded flight in side and came back again he run. I called him and I ask what happen to me. why I am not onboard? he say desk closed. I say to him I have two boarding pass in my hand flight is grounded 7.00 Oclock flight will be departure. I told him again what you are doing I am going to onboard my seat take 2min time. you are going to offload my baggage from aircraft takes 40min time. he say I say close its close that's it. finaly he say this is my power you cant do nothing. I already report to Dhaka air port magistrate. day of 26th feb I fly for montreal. again my wife bought the ticket Turkish airline. be honestly this history make for who are responsible for passenger support he is the parson did the happen. so now I am going to montreal court for the justice.

On 7 January 2017, I checked a bag in Chicago with Turkish Airline for Belgrade, Serbia. After two days of being snowed out in Istanbul, the bag never made it to Belgrade. No I am at my home in Dar-es-Salaam, but still no bag. Just now they offered me 700 USD as compensation, a fraction of the replacement cost. Everything in the bag was brand-new. Now I have to replace it in Tanzania, which is much more costly. Import tax, excise tax and VAT increases the price of everything by 60 percent. All I get from Turk Air as 'sorry".

Jack

I was very excited about flying with Turkish Airlines but my experience with their call center representatives has been a complete turn off and it has been a very disappointing experience. The 6 different representatives that I spoke in two days were extremely unprofessional, rude, and not helpful at all. I am not sure what the call quality standards are but they constantly rush the calls, cut you off during the conversation and make it very hard to make a simple reservation. One representative even disconnected the call on me after I asked for a supervisor as he was not letting me speak. The level of customer service has been shocking.
I had called in to make a reservation for a round trip- Toronto to Karachi. The reason why I had chosen to fly by Turkish Airline was so I could have a stay over for a couple of days in Turkey and find a reasonable price. The way the first representative started the call was just unacceptable. I was told I cannot pay on the phone with my Canadian credit card because of the destination I am travelling to. When I told the representative repeatedly that I would not be able to make it to their office by 5 (there was a 24 hr window for the reservation and the office closes at 5) the next day and would like to pay on the phone/online, “No maa’m it’s not possible” was the only answer I got every time. I had my credit card information ready to make the payment but I was told there is no way around it.

Because their system did not allow me to make a payment on the phone or the website for that price, I was not able to get my ticket on time. I could not leave work earlier unfortunately.

I called in again the next day and had a really bad experience with the representatives. The problem was the customer service reps refusing to help me out. They were very impatient and rude. I was finding it so hard to make a simple reservation.
I decided to wait, and give another try, hoping the morning staff will be a little polite and professional. I called in the morning. One rep after giving me horrible service disconnected the call on me. I then called on their complaint line and spoke to a supervisor who refused to escalate my complaint about the service I had received. I had gone above and beyond to get my booking on time but I did not get the help I was looking for.
I went to the office to buy the ticket. The prices had gone up. I explained my situation to the lady at the office who was very polite and told me to make a complaint about my experience using the feedback form on the website and told me the head office will definitely look into it and make the adjustment for me. She advised me "If I were you I would make the booking and then send a complaint through the form on the website and the head office will definitely help you and make the necessary adjustment". I bought the ticket and I am regretting it now.

The response I have received from their complaint department is just unbelievable. The response is unprofessional, poorly written, does not make any sense whatsoever. I am basically being told it is the same system that is used through out the world for reservations. Turkish Airlines is obviously discriminating against people travelling to certain destinations. I have a Canadian credit card and I was told I cannot pay on the phone because of the destination I am travelling to. On top of that when I escalated because of the horrible customer service and the ability of the representatives and the supervisor to help me in any way, my complaint was not taken seriously. The rep at the office also put me in a difficult situation by clearly advising me that I should get the ticket first and then make a complaint to have the price adjusted for me. The rep obviously did this so she could get her sale.

I have already told my friends to not fly with this airline even if it costs them a couple hundred bucks extra to book the tickets with a different airline. If making a booking is this hard, then I am worried what I would have to do to make any changes/cancellations. They absolutely refuse to help you out no matter what circumstances you're in. The experience has been an utter disappointment.

I travelled from chennai (maa) to kuwait to (iad) washington dc on the 25th of january flight numbers - flight 771 and flight 7. when I received my check-in baggage in dc, I found that its wheel was broken. my bag is now useless. also, my bag was a gift from my mother and has emotional value attached to it. I feel sad that the bag wasn't handled with care. did not expect this from turkish airlines. also, I had spent a lot of time, money and effort buying the bag since this was my first travel. after I found the bag's wheel broken, I had to undergo a lot of pain carrying it to my house. also, carrying it home cost me extra money - the bag was very heavy and I needed a lot of help carrying it.
I request and expect an appropriate action from turkish airlines.

In the map of this magazine, the country FYROM is updated as Macedonia which is unacceplable and totally wrong. have escalated that to TKY without any reply so far. My request has been raised to their customer service desk since 3 weeks and i haven't received any reply yet. The desired resolution for me would be to change the country name to FYROM which is the officially recognised name by UN.

I was flying with Turkish Airlines and everything seemed fine, service was nice, Turkish Airlines representatives were nice and kind. Before the flight I checked the reviews and saw a lot of negative feedback, so I was not sure. But at the end of the flight I though that they were not so bad after all.
But when I went for my luggage I was shocked to see that my suitcase was terribly damaged! It was a new suitcase, I just bought it and after only one flight with Turkish Airlines it was no longer usable.
I complaint about that and talked to someone from Turkish Airlines. They said they'll find out what happened but actually never did anything. Called them recently and asked how were things going and did they found anything and they sounded like they already forgot about me. They said they need more time. What a disappointment.

I am a person with disability.

Turkish Airlines failed to deliver me to final destination! I bought a ticket for Turkish Airlines flight Guangzhou (CAN) - Dnepropetrovsk (DNK) to go directly to Dnepropetrovsk Hospital for urgent surgery. Flight: TK0073/TK0435 Date: 31.03.2016.

But instead DNK airport Turkish Airlines delivered me (at night time and on the wheelchair) to KBP airport which is 500 km far from my final destination! Please understand that in my situation of immobility and urgency of medical operation that was a total disaster for me.

Ticket Guangzhou - DNK No. 235-[protected] (Ref. TK/U2832T) with confirmation of booking and payment, medical documents were submitted to Airline complaint.

I asked them to compensate me ticket price and my moral and physical damage as I am disabled person, who was late for operation and suffered from pain.

But instead of apologies and compensation, they tried to avoid responsibility multiple times, sending me wrong information, in violation of International Laws, IATA regulations, human rights and rights of persons with disabilities.

They refused to provide the reason of flight cancellation, giving false causes and information, though the real reason of flight cancellation was due to Turkish Airlines commercial relationship and misconceptions with Dnepropetrovsk airport. They treat this way simple people that cannot protect themselves.

I bought a ticket at Turkish Airlines and it is fair that Turkish Airlines must deliver me to final destination. THEIR OBLIGATIONS REMAIN UNFULFILLED!

I have no funds for lawyers or international courts, cannot go to Turkey to proceed with this case, and I am very limited in travel or any motion due to my musculoskeletal dysfunction disability. Please help me to restore justice and bring perpetrators to responsibility, I want to let people know of how Turkish Airlines treat their customers.

We bought Turkish airline tickets about a year ago to travel to Turkey for vacation. Since then security situation in Turkey has drastically changed. There have been numerous bomb blasts, killings and recent coup attempt is another example of why families with very young children would be concerned travelling to Turkey.

Considering the above and after issuance of U.S. state departments travel advisory we also felt it will not be safe to travel now since we have a one month old infant and a 3 year old toddler. After numerous attempt I was able to get hold of their customer service representative who refused to discuss any refund requests. We then also gave an option of changing our destination to some other country if the full refund was not possible and that request too was shot down. The only option given was refund of taxes which constituted about 20% of the ticket price or spend another $2k to change destination.

We understand the policies but Turkish should at least give some consideration under these extra-ordinary circumstances to families who do not want to get stuck in the country or get killed!

Now we have no other option but to lose all the money we've spent on these tickets and not go to a vacation which we were looking forward to for more than a year. In addition, the money we had saved for this vacation is also down the drain and it's ridiculous that Turkish Airline cannot show any flexibility until one of the passenger dies and we produce a death certificate, as was told to us by the customer service.

Extremely disappointed and frustrated family who have lost all hope in customer service of Turkish Airlines and will neither every fly it nor recommend it to any loved one!

Im writing about couple of complains regarding my flight mumbai - istanbul at 6:20, 26th may 2016
Reference number rpqctc

First complain:
In turkish airlines website was a problems to print it out a ticket.
I call the straight to turkish airlines customer service to sort it out whats the problem. person on the phone from customer service had very bad attitude, it was like she didn't want to explain me or wasn't able to explain me why I can't print out a boarding pass. she was angry and made it this all like its all my fault because I can't do it by myself. but it was problem on your website. and she didn't want to understand that problem or wasn't able to understand. I asked so many times and didn't get the answer what I need to know, how to print it out tickets.
After 20 min worst phone communication in my life, she offered me to go to the airport 2 hours earlier and print the boarding pass before flight, but sorry, it was international call and I spend about 50.00 £ for this conversation
I waste my time and money without reason on the phone and getting to the airport 3 extra hour before flight, its so embarrassing!: (
Anyway queue was so big in mumbai airport to get my boarding pass i've been standing and waiting about 2 hours.
Such a so uncomfortable situation for me only because your technical problems to print it out ticket.

Second complain :
Again its just your fault but I cant understand why i've been rushed with yours stuff members in mumbai airport
Like in the army! run to catch the plain in last seconds, especially one old lady been rushed too, I remember her how she get upset.
It was not honest to us passengers, because just only disorder was in your service side:
Problems to printed boarding pass
And
Tremendously big queue to get them before flight

Third complain
Complain about air plain crew members.

Nobodies didn't offered me food even I didn't get menu. I asked for glass of water but person didn't show up with my order.
I press the signal bottom couple of times to ask something to eat or drink, nobodies came to serve me. I went by myself to look for someone from crew. I asked why they didn't give me menu and glass of water, there was excuses, have no menu enough for all customers or maybe i've been sleeping in that time. common, but, why nobodies didn't come when I press the signal bottom, again maybe technical problems. I don't know why! I asked but I didn't get answer.
I went back to my seat with a hope maybe someones brings me at least some glass of water. but i've been waiting again about 30 min, and I press the signal bottom, it was surprise because somebodies came after couple of minutes, I explain again why im waiting for food about 3 hours even didn't get breakfast, but crew member even didn't apologies and didn't explain me why
After a big while of struggling I get menu, get water to drink and my food get just about 60-45min before landing

Worst flight experience in my life: (