Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Airlines and Air Travel Turkish Airlines Missing wheel/damaged suitcase
Turkish Airlines

Turkish Airlines review: Missing wheel/damaged suitcase

F
Author of the review
12:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My 82 year old traveled to US with Turkish airline and arrived to Atl airport on July 1st. She has been a customer of them for the past 40 years. Upon arrival the wheel on the suitcase was missing, we went to the Turkish counter,the other agents from other airlines informed us she is gone for the day and go to their website and start the claim. so i did. I have provided evidence of the suitcase missing the wheel in the airport before leaving, provided them with requested document, now after two months today they are asking me to provide a proof of purchase of the suitcase that happened 2 years ago. Below i have attached a pic of the claim file and the communication. I have been given a runaround for the past 60 days, first they were saying you should have started the claim in the airport and now asking for a receipt. My mom doesn't own a credit card at this age and buys items with cash. i like to ask the CEO of theTurkish airline if he keeps the receipt for his suitcase that he bout two years ago. I like to know why i buy the ticket and fly with Turkish why is it not written on my ticket that i need to have a copy of my receipt for the suitcases i check in in case of accidents and damages? a picture of the missing wheel , the tag number and an images of the communication with Turkish in provided below. I like an answer from the CEO of Turkish Airline to my questions. And i want a resolution to this matter, The passenger is returning is due back in 10 days.

Desired outcome: I like a resolution to this matter, i like to get reimbursed by the airline for a replacement. Also I want a respond back from the Turkish Airline CEO regarding my questions above.

More
Send message
Copy link
Report
0 comments
Add a comment

More Turkish Airlines reviews & complaints

Turkish Airlines - Compensation for lost baggage 20
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Turkish Airlines - Customer relations department 18
Turkish Airlines - Missing luggage 8
Turkish Airlines - Lost luggage 8
Turkish Airlines - baggage lost 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Turkish Airlines - rescheduled flight without compensation
Turkish Airlines - Service
Turkish Airlines - damaged luggage
Turkish Airlines - broken luggage 1
Turkish Airlines - offload from boarding gate after issue a boarding pass. 2
View all Turkish Airlines reviews and complaints

  1. Turkish Airlines Contacts

  2. Turkish Airlines phone numbers
    1800 750 849
    1800 750 849
    Click up if you have successfully reached Turkish Airlines by calling 1800 750 849 phone number 22 22 users reported that they have successfully reached Turkish Airlines by calling 1800 750 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number 23 23 users reported that they have UNsuccessfully reached Turkish Airlines by calling 1800 750 849 phone number
    Australia
    8800 700 6161
    8800 700 6161
    Click up if you have successfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have successfully reached Turkish Airlines by calling 8800 700 6161 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number 5 5 users reported that they have UNsuccessfully reached Turkish Airlines by calling 8800 700 6161 phone number
    50%
    Confidence score
    Russia
    +90 212 463 6363
    +90 212 463 6363
    Click up if you have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +90 212 463 6363 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +90 212 463 6363 phone number
    Turkey
    +1 (800) 874-8875
    +1 (800) 874-8875
    Click up if you have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +1 (800) 874-8875 phone number
    USA and Canada
    +44 844 800 6666
    +44 844 800 6666
    Click up if you have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number 15 15 users reported that they have successfully reached Turkish Airlines by calling +44 844 800 6666 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number 7 7 users reported that they have UNsuccessfully reached Turkish Airlines by calling +44 844 800 6666 phone number
    36%
    Confidence score
    United Kingdom
    +353 15 251 849
    +353 15 251 849
    Click up if you have successfully reached Turkish Airlines by calling +353 15 251 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +353 15 251 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +353 15 251 849 phone number
    100%
    Confidence score
    Ireland
    +64 383 185 100
    +64 383 185 100
    Click up if you have successfully reached Turkish Airlines by calling +64 383 185 100 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +64 383 185 100 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +64 383 185 100 phone number
    50%
    Confidence score
    New Zealand
    +43 810 222 849
    +43 810 222 849
    Click up if you have successfully reached Turkish Airlines by calling +43 810 222 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +43 810 222 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +43 810 222 849 phone number
    Austria
    +32 26 200 849
    +32 26 200 849
    Click up if you have successfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +32 26 200 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +32 26 200 849 phone number
    Belgium
    +45 33 144 055
    +45 33 144 055
    Click up if you have successfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +45 33 144 055 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +45 33 144 055 phone number
    Denmark
    +33 825 800 902
    +33 825 800 902
    Click up if you have successfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +33 825 800 902 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +33 825 800 902 phone number
    France
    +49 698 679 9849
    +49 698 679 9849
    Click up if you have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number 3 3 users reported that they have successfully reached Turkish Airlines by calling +49 698 679 9849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +49 698 679 9849 phone number
    100%
    Confidence score
    Germany
    +39 800 599 111
    +39 800 599 111
    Click up if you have successfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +39 800 599 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +39 800 599 111 phone number
    Italy
    +31 204 059 636
    +31 204 059 636
    Click up if you have successfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +31 204 059 636 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +31 204 059 636 phone number
    Netherlands
    +351 210 608 087
    +351 210 608 087
    Click up if you have successfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +351 210 608 087 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +351 210 608 087 phone number
    Portugal
    +34 913 010 807
    +34 913 010 807
    Click up if you have successfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +34 913 010 807 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +34 913 010 807 phone number
    Spain
    +46 851 999 849
    +46 851 999 849
    Click up if you have successfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +46 851 999 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +46 851 999 849 phone number
    Sweden
    +41 848 444 849
    +41 848 444 849
    Click up if you have successfully reached Turkish Airlines by calling +41 848 444 849 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +41 848 444 849 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +41 848 444 849 phone number
    100%
    Confidence score
    Switzerland
    +86 106 453 0355
    +86 106 453 0355
    Click up if you have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +86 106 453 0355 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +86 106 453 0355 phone number
    China
    +852 28 613 111
    +852 28 613 111
    Click up if you have successfully reached Turkish Airlines by calling +852 28 613 111 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +852 28 613 111 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +852 28 613 111 phone number
    Hong Kong
    +91 124 419 3000
    +91 124 419 3000
    Click up if you have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +91 124 419 3000 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number 1 1 users reported that they have UNsuccessfully reached Turkish Airlines by calling +91 124 419 3000 phone number
    33%
    Confidence score
    India
    +81 334 350 421
    +81 334 350 421
    Click up if you have successfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +81 334 350 421 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +81 334 350 421 phone number
    Japan
    +60 320 531 899
    +60 320 531 899
    Click up if you have successfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +60 320 531 899 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +60 320 531 899 phone number
    Malaysia
    +966 114 009 995
    +966 114 009 995
    Click up if you have successfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +966 114 009 995 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +966 114 009 995 phone number
    Saudi Arabia
    +65 65 439 215
    +65 65 439 215
    Click up if you have successfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +65 65 439 215 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +65 65 439 215 phone number
    Singapore
    +27 861 887 547
    +27 861 887 547
    Click up if you have successfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +27 861 887 547 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +27 861 887 547 phone number
    South Africa
    +82 269 250 026
    +82 269 250 026
    Click up if you have successfully reached Turkish Airlines by calling +82 269 250 026 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +82 269 250 026 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +82 269 250 026 phone number
    100%
    Confidence score
    South Korea
    +66 213 420 724
    +66 213 420 724
    Click up if you have successfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +66 213 420 724 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +66 213 420 724 phone number
    Thailand
    +971 42 244 068
    +971 42 244 068
    Click up if you have successfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have successfully reached Turkish Airlines by calling +971 42 244 068 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number 2 2 users reported that they have UNsuccessfully reached Turkish Airlines by calling +971 42 244 068 phone number
    UAE
    +54 115 984 2758
    +54 115 984 2758
    Click up if you have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have successfully reached Turkish Airlines by calling +54 115 984 2758 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +54 115 984 2758 phone number
    Argentina
    +55 113 371 9600
    +55 113 371 9600
    Click up if you have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number 1 1 users reported that they have successfully reached Turkish Airlines by calling +55 113 371 9600 phone number Click down if you have unsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number 0 0 users reported that they have UNsuccessfully reached Turkish Airlines by calling +55 113 371 9600 phone number
    100%
    Confidence score
    Brazil
    More phone numbers
  3. Turkish Airlines emails
  4. Turkish Airlines address
    General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
  5. Turkish Airlines social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Turkish Airlines Category
Turkish Airlines is ranked 14 among 221 companies in the Airlines and Air Travel category
#12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines

Most discussed Turkish Airlines complaints

Avoid Turkish airlines at all costs
8
(opinions to this review)
 Refund money
1
(opinions to this review)
 Compensation for lost baggage
1
(opinions to this review)
Turkish Airlines Alternatives
EasyJet 246 reviews Flynas 65 reviews Vietjet Air / Vietjet Aviation Joint Stock Company 8 reviews Gulf Air 107 reviews Austrian Airlines 22 reviews