Tutoroo
Reviews and Complaints

I've sent a message to a tutor and I paid to do that. But I didn't receive any email to welcome me, or any way to access the platform. Then I see that the tutor says that does in-person classes (on the filter) but in the description says it will do online only.

So I searched for in-person classes in Montreal, I get this profile named Katty. And now she refuses to give the classes in-person nor to facilitate the money refund.

I need my money back

I gave 2 classes to a srudent that paid tutoroo directly. She decided not to continue the classes with me. Consequently, I asked tutoroo to pay me 50 percent of what she paid them, as per what they mention on their website.

The student paid them 210 dollars and so tutoroo should have paid me 105 dollars.

After months of asking them and receiving either no answer or a vague "we've sent your request to the refunds team and will be in touch.", "it is not our responsibility, we've sent it to the refunds team".

I have NEVER heard from this refund team.

I have also heard feedback from other tutors who had the same experience and from students who tried to get a refund but were unable to.

The customer service is terrible.

They literally blame and make false accusations. I think they do thay to confuse people. This way, they get to not refund them. It is a very elaborated scam but a scam nonetheless. Stay away from this website. They are extremely dishonest.

The tutor advised me they would go on a holiday for one month, we agreed on a start date for my lessons. The lesson start date came and went, I heard nothing. Now they keep introducing me to different tutors but I just want a refund. I would not have paid had I known this would be the case. Let’s see how they go pulling this in Australia, we have some of the best consumer protections in the world.

I have given 4 classes of 1h30 each, that is 6 hours. Tutoroo never paid me, even though they said to me in the chat "send you paypal accound, we will pay you the 60€." I never received it. I send a total of 12 messages to ask for what they owed me, especially because I am a student that need this money to pay for my college fees.

I never got a reply.

This is an outrageous scam.

https://www.trustpilot.com/reviews/64a18c842aa28b92b059a15b?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail

A disgraceful organization who take your money and do nothing with it. I wanted to have a one to one tutor for my child, thinking this is great someone who is not that far. Surprisingly, she was a fake tutor that does not exist and is still on their site. Paying upfront without a reputable tutor, they suggested one from abroad! Online, for a child of 4 years old. Are you kidding me!

They had a choice to find a physical tutor like the fake one and they could not. Im nonstop sending mails for the refund and all i get is useless responses. I will make sure they never work again. This site is worthless.

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To your reply:

Talk to Jericha The TUTOROO Team

If you love so much to help, help me get my money back €30 and be done with it!

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To your reply2:

1. Talk to Jericha The TUTOROO Team

2. Refund the €30 for not providing service for my 4yo son

3. You should not be concerned with thousands of students but this one that has beef with your attitude and organization.

4. This is not going to end well for you in Belgium

Reply 3: To the CEO of TUTOROO founder Nicolas Vanhove. You need to train your subordinates when there is a complaint. You have not provided me with what my son of 4 needs. Therefore, Refund my €30 immediately. If you are not on top of this useless organisation you created its WORTHLESS. Take action, do the right think and send your apologies here for all to see that you are a CEO that takes care of clients!

Mon, Jun 19 at 6:37 PM

Hi

We received your other message. Thank you.

Mon, Jun 19 at 6:39 PM

This has been coordinated with our team for further assistance.

Tue, Jun 20 at 3:13 AM

We have notified our team, and they will contact you today. Thank you

Wed, Jun 21 at 12:01 AM

ME->Today has passed without your team contacting me!

Rembourse €30 as stated.

Wed, Jun 21 at 1:50 AM

I will inform our team now. Sorry for the inconvenience.

Jericha

The TUTOROO Team

Wed, Jun 21 at 3:56 PM

ME-> Escalate this to the management, Clearly there is a problem in communication and understanding.

Thu, Jun 22 at 3:01 AM

Please know that refund usually takes 45 days to be processed. Thank you for your patience.

Jericha

The TUTOROO Team

Thu, Jun 22 at 12:32 PM

ME-> Know this that the 45 days was not communicated, therefore make the refund now by picking up the phone and talking to the so called refund team!

Thu, Jun 22 at 12:50 PM

We are very sorry for that. We will forward your message to Antwerp team. Thanks

Jericha

The TUTOROO Team

Mon, Jun 26 at 10:55 PM

ME-> Is the Antwerp team the refund team?

Whats the update and again i have not seen €30 in my account.

Tue, Jun 27 at 4:14 AM

Hi, I will advise the Antwerp team to contact you to assist you further with your concerns. Thanks!

Jericha

The TUTOROO Team

Wed, Jun 28 at 10:48 AM

ME-> Is the Antwerp team the REFUND team? If not = pointless. If yes refund the €30 you took.

Wed, Jun 28 at 10:53 AM

Hello, the Antwerp team will assist you with the refund process.

I have notified them, they will be in contact with you within 24 hours to assist you further. Thank you.

Jericha

The TUTOROO Team

Sun, Jul 2 at 4:29 PM

ME-> I dont know what 24h clock you use but its 4 days now and no refund.

Make the refund immediately!

Mon, Jul 3 at 4:22 AM

Hi, We have notified our team, they will contact you today. Thank you

Jericha

The TUTOROO Team

Tue, Jul 4 at 2:33 PM

ME->

I don’t understand the problem here!

Days are passing with this ping pong of mails and certain team will contact me, when nothing is being refunded..

Refund €30 as stated

Thank you!

Wed, Jul 5 at 3:28 AM

Hi There, we are sorry for the inconvenience. We will inform our Antwerp team about this. Thank you

Jericha

The TUTOROO Team

Sun, Jul 9 at 9:57 PM

ME-> Can you sort this matter out! Now! This behaviour is appalling.

I will notify the CEO of this

Mon, Jul 10 at 3:30 AM

Hi There, we have notified our team, and they will contact you today. Thank you

Jericha

The TUTOROO Team

Wed, Jul 12 at 3:34 PM

Look at the time stamps! how long this has being going on!

Are you F*ing stupid!

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Date of experience: July 02, 2023

Edit

Reply from TUTOROO

Updated Jul 5, 2023

Hi Carlton,

We would love to help resolve this matter.

In order to do that, we need your email address used in contacting our tutor as we can not locate anything under the email address you have provided.

We are looking forward to hearing back from you.

-----------------------

Thank you for your response.

We are unable to find any inquiry under your name/email address: Carlton/yahoo email address.

We have thousands of students so kindly DM us your registered email address.

-------------------

Thank you for the details, Manish that have helped us pull out your record.

We sincerely apologize for the inconvenience this may have caused.

We have now notified our Antwerp team and rest assured that they will contact you today.

Thanks,

The TUTOROO Team

www.tutoroo.co

I booked a tutor through Tutoroo where it was advertised as 28,000 won/hr (about $22) and then was asked to pay for the first two lessons but was charged 84,000 won. I didn’t catch this initially but when I asked them about it and asked for a refund of the second lesson after getting the first lesson, they refused. And then said the lesson was 42,000 won/lesson if it was just once a week.

Basically, they got money from people not being careful and from the reviews here, it looks like they never return money. I am surprised companies like this with such poor service and return policies exist. No one should use them since they also seem to scam the tutors but not giving them any of the money from the first two weeks of lessons. Had I known, I would have have just booked two 30 min lessons or used a different tutoring website.

Dear TUTOROO,

I found your website whilst looking for an Arabic teacher. I chose yours since I found a teacher who lives locally to me as I only wanted in person lessons. I would never want zoom lessons. The teachers profile I found had set his availability to mornings, afternoons, evenings and weekends which is why I chose him as I can only do lessons in the weekend and evenings.

When we got in touch with each other he responded he can only do mornings. This is false advetising. The only reason I chose TUTOROO and this tutor is because of his availibility and also the fact he offered in person lessons.

Please find attached images stating he is only available in the mornings, when his profile CLEARLY says all availalibility. Again he has falsely advertised and I want a full refund. I do not want any other Arabic Teacher from overseas. You have no other Arabic teacher in Auckland.

Again to reiterate, I only want in person lessons and you cannot provide me a teacher in Auckland.

Thank you

Kind Regards

Josh

Similar to others, when I originally paid for a tutor I had requested it to be live. The only tutor who responded was for online tutoring. I live in Barcelona, which is a big city. Other tutors were contacted with no response at all from them. I have asked for a refund 5 times via email, was told the 'Barcelona team' would be in contact with me, but nothing has happened. I feel like this could be an amazing service that is just done very poorly. How unfortunate.

My complaint is the same as many others. I booked a tutor, he didn't respond, and I was offered other tutors but at much higher rates AND online tutors in different countries even though I specified that live was essential for us. There is no offer to credit the money I've already repaid to a more expensive tutor let alone to get a refund. I keep asking the same question and all I get is more expensive or remote offers. It's an important life lesson: avoid the middlemen companies like this and try to deal directly with people via a local language school. This has caused me a huge amount of time and frustration.

On January 5th I paid for 2 week classes with a specific teacher on the Tutoroo website but he never replied to me. When I complained about that, Tutoroo tried to appoint me another teacher for the same language but with a much more expensive fee. When I said I did not agree with that and asked for a refund Tutoroo just ignores my messages and this has been going on now for almost 3 months.

I paid upfront for 2 weeks of lessons with a tutor in my local suburb as I cannot travel far due to health reasons.

A week later after no contact and multiple messages from me I was told the tutor I paid for had left the country years ago. Tutoroo then tried to offer me online lessons with another tutor however I have had online lessons in the pas and wanted face to face lessons as that is what I paid for. After a further 2 weeks had passed Tutoroo had still not been able to provide me with a face to face tutor locally so I requested a refund so I could find my own tutor outside of Tutoroo.

They have refused to even acknowledge the fact that I paid for face to face lessons and a local tutor and refuse to refund me, despite clearly stating in their terms if a suitable tutor cannot found a full refund will be given

I have been asking for the refund of some classes due to a student did not want to continue after two weeks, since October 6, 2022. Since then, I have sent at least 7 texts through the platform and 4 more through [protected]@tutoroo.co
It's been 4 months since this incident and, not only I don't have the money, but the Tutoroo Support Service is ignoring me and I'm very upset. I beg you to return the money of the classes as soon as possible as I have been told, and tell me what I should do to make an official complaint for the treatment received.

My unpleasant story with Tutoroo has lasted since 3 Nov. I found a suitable tutor for my son and booked two lessons. I was interested in lessons with this one person. Despite information in her profile that she was available she never responded to my message and the lessons never happened. I was waiting until 8 Nov when Tutoroo apologised for the delay and recommended to me other tutors. No one met my requirements and I wanted to resign. I asked Tutoroo for a refund on 18 Nov. There was no reaction to my complaint whatsoever until I posted a negative comment on their FB, they responded to me then and on 23 Dec I again demanded a refund and removal of my account and data from their account.

On 27 Dec I received an answer form Tutoroo, I quote: "Hi Sabina! May I ask if you ever got your money back from any airline after purchasing a flight before Covid hit, it's the same with us, once you've started hiring our services to introduce you to the best available tutors, your payment is non-refundable and remains absolutely redeemable into private lessons with any TUTOROO tutor. Thank you!"

This is ridiculous and dishonest. And what do airlines have to do with Tutoroo services. I have the legal right to resign if they can't provide a suitable person.

If I don't receive the refund, I will take the case further and post negative comments about them everywhere to warn everybody against their practices.

Sabina

According to the policy on their website a tutor is entitled to half of the first two weeks’ payment should a student decide to quit lessons after only two weeks (tutoroo takes the first two weeks’ payment and thereafter the student pays you directly)

The first time a student did this was January 2022. I have sent more than I can count emails and messages asking about this. At one stage I sent a very lengthy email explaining how disgusting their service is and that I demand my payment. Empty promises each and every time. I will get a reply from them but they NEVER followup and you always have to beg them for information. They have horrific customer service, it’s a shame their plaftorm is so big because there are probably thousand more teachers waiting to receive payment. I get most of my students through them, and for that I am grateful, but that does not excuse their lack of honouring their own policy. Just take the policy off of the website if you’re not going to pay the tutors back. But if they do less tutors will sign up of course. Truly disgusting, I am very angry that I’ve waited an ENTIRE YEAR to be payed and still no sign of receiving what was promised.

I have ordered a german lessons via tutoroo and paid for 4 lessons in advance, but it was not provided due to unavailibility of the tutor. Tutoroo refused to return my money stating it is their right to assing me with another teacher. No teacher is available (i am waiting for the teacher already a months) at their website but they still refuse to return the fee.

The website and business direction look good which draw me to find a tutor with them. However, they require you to make payment for two lesson first before finding you a suitable tutor, However they are not able to find one. And no refund. They do not want to refund me.

This is not the right way to do business, great platform but handle by bad mindset, you don’t collect money only if you are able to provide your honest service.

Please do no be fool by Tutoroo

Tutoroo is a dishonest joke; they make you pay and then if the tutor pulls out they hold your money hostage while they try (unsuccessfully) to find an alternate. I booked Nov 25, asked for refund Nov 26. Multiple emails from Tutoroo with reasons to hold on to my money...finally they agree Dec 2 to refund me, but of course, they don't. Ask again on Dec 7 and they are 'following up'. This group is so desperate to hang on to my $60 that they forgot I am the customer. There are many other tutor sites that are far more reputable; Tutoroo is not. Do NOT do business with dishonest peopkle or if you do, expect the worst. Wish I had never met them.

Tutoroo has failed to pay me despite many messages saying they will. The money they owe me is for tutoring a student signed up on their website. The student paid Tutoroo on 31 August 2022 and then received two online classes with me. Tutoroo confirmed the student did not want to continue after that so I requested half of the student's tuition according to Tutoroo's terms of service. Tutoroo acknowledged they owe me the money and said it would be sent after 30 days. I have followed up several times since then and they keep telling me their payment team is working on the payout. It is now 24 October 2022 and I have still not been paid. I've also discovered many other tutors and students have reported Tutoroo here and at Trust Pilot dot com for similar or worse practices. I strongly recommend against anyone trusting or using the Tutoroo service.

I recently found an Estonian teacher that suited my budget and location on the Tuoroo website. On initial viewing, the website offers trust and ease of use, making hiring a tutor very easy. Which is what they want I guess.

I found a tutor I liked that was close to where I live and charged €15 for 1 and a half hours per lesson. I navigated to the payment section to lock in my lessons and the website suggested that I book 2 lessons for 2 weeks, making it €60 total. I booked the teacher and was very excited to hear back!

The next day, I get an email that the teacher has not responded (No longer on the website) and that they have introduced me to another teacher. This other teacher is double the price and they were asking for the full €120 payment. This confused me to start with as my previous €60 was not mentioned.

If the teacher I had wanted was not available, why were they listed on the website with slots available? This is poor management on their end with not contacting or updating teachers.

I contacted support to get what I thought was a simple error sorted out and to ask about paying the extra half on top of my already paid €60. I was informed that I still had to pay in full the €120 extra . I asked about a refund of the original €60 and they mentioned that their policy doesn't offer refunds. Here is the sneaky policy they use to justify stealing peoples money.

"We are not responsible for any financial losses or any other damages caused to users of the website or related to the introductions to new students or tutors that are made by the TUTOROO Team.

Using our services is usually free however we may charge a fee for using our service. You understand the rules and the payment instructions that are stated in each introduction message we issue and send to both you and the other user you're being introduced to."

When they refer to an introduction message, it's just a simple message telling the teacher and student to talk to each other about setting up the lessons. Essentially their T&C's don't hold them accountable for you paying upfront on their website before any contact with the teacher is made.

Their solution from support was quote;

"For the refund as per our policy we can't grant a refund. You can use the payment to continue the lesson for example with another teacher, you can do 1hour lesson once week that would be EUR60 as well. Please let me know if that works for you"

This is a very dangerous, scamming service run by people who are only after your money. I lost €60 to this terrible company and am well out of pocket. Something needs to be done about this trap and after reading complaints and reviews, I can see there are many other people getting stung by this scam.