Tutoroo’s earns a 4.0-star rating from 111 reviews, showing that the majority of language learners are very satisfied with tutoring sessions.
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Service
Hideous and slow service. I paid for the tutor 120€ for two weeks but the tutor is no longer in the team for a long time ago, but, since they introduce me to another tutor so I just gave it another chance. But the tutor they recommended me only cost a half of the price that I paid. Therefore they should have returned my 60€ as what they also promised on that day but it never came. And then after having a negotation with the tutor the day before my lesson starts the tutor cancelled the teaching. So I assumed Tutoroo will process then the full refund as I did not get the tutor but instead they message me introduce me to another tutor again and I declined because of the following reasons; 1. There were only 2 profiles tutors for Danish and the other one is not active for a long time ago therefore, there was only one left active and that is the one who cancelled me. So, what tutor that they will recommend me then? 2. I message them and request a full refund and declined for another tutor because it's really wasting my time having a long ineffecient negotaion.
But I did not get any reply from them..
Desired outcome: They will give me a full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Tutoroo service
I booked online english lessons for RM192 on 29th October 2021 through Tutoroo website, the name of the tutor is Gitieka, however my tutor did not entertain or attend the sessions as planned. I need a refund.
Desired outcome: I want a refund
Labour legislation and billing for fictitious services
I would like to point out the website TUTOROO https://www.tutoroo.co/ which publishes advertisements for teachers and then charges for language tuition services and deliberately encourages undeclared work once they have collected their brokerage commission. Indeed, their business model is to match apprentices with teachers. The site collects the profits from the first six courses and once its commission has been collected, they offers apprentices and teachers the opportunity to settle in cash (see the site's registration conditions). This is an infringement of labour legislation because the teacher is morally committed to apprentices or at least his or her profile is used for marketing purposes outside of any employment contract, social security cover, or compensation for journeys to and from the apprentices' homes. I think it is important to stop this organisation quickly, as it is operating on european soil and, moreover, represents unfair competition to language schools on French soil that respect labour legislation.
Two weeks in advance and no teacher reply.
Yesterday 11-10-21I paid two weeks English classes in advance.The amount was 92 euros. . I was sending messages but the teacher doesn't reply. I founded really weird so I did my research and as I expected, it is a scam.
I saw a lot of cases like mine. I could wait but I think is so obvious that I will not get any teacher.
I still thinking how people can do this kind of things. Anyway. I hope to hear something soon from you. I don't have a client number but my name is Maika.I want my money back. Kind regards
The complaint has been investigated and resolved to the customer's satisfaction.
Hi Maika, in case you are still looking for an english tutor, feel free to contact me pbart@iname.com, I am reliable and well experienced
I just want a refund
I did the two week for $75 per lesson, and when I put my details through and pressed pay mind you it said I was PAYING $75 FOR THE FIRST LESSON, not the $300 ALTOGETHER. When it was pulled out of my account I tried to contact and say I want a refund it said nothing about paying it all upfront until after they took my money, absolutely misleading and a scam. They said as per their terms and because they have other tutors it's non refundable again doesn't say that anywhere. I said I changed my mind I want my money back.
I've read other reviews with similar troubles. Absolutely digusting.
Desired outcome: Full refund as I did not get the service and WILL not be continuing through them.
The complaint has been investigated and resolved to the customer's satisfaction.
No refund available
I have requested a refund over 4 times, due to the lack of service available in my area, as well as the lack of professionalism when I scheduled a lesson with one of the tutors, he never showed up. I have gotten a couple replies from tutoroo saying that they will look into it, but never had a follow-up after that.
Desired outcome: A refund
Service all information not real
Bad service 2 weeks didn't get me reach and not refound, service bad look like scam level of trust zero. Creat so stupid ruls you think I will seat and waiting 2 or 3 weeks when found me teacher and after give up? Or you think my daughter have time waiting 2 weeks when you found teacher ? All advertising in you site not real and you must do refund but you don't but it ok it's not about money it's about principal.
The complaint has been investigated and resolved to the customer's satisfaction.
Teacher never showed up
I paid for two classes in advance. I arranged the time with the tutor, but she never showed up.
I have contacted customer services many times over the past 2 weeks but they have been of no help.
Each time they promise me that the 'Dublin team' will be in touch, but I never get the help I am looking for.
I tried phoning them but the telephone number is invalid. It also says it's the number for the Dublin team, but it is not an Irish phone number.
I think this may be a scam and of course I am very annoyed to be out of pocket and I don't want to see the same happen to others.
Desired outcome: Refund and for this scam to be taken off line
Hi Tutoroo,
I have sent almost daily messages. I am very surprised to hear that you have no record of my name. I have also tried phoning but the line is disconnected.
My email address is karolineosullivan@gmail.com
Karoline
The complaint has been investigated and resolved to the customer's satisfaction.
Not match my request, tutor cancelled
I want a refund
I paid hkd 1600 for the two classes and the tutor cancelled last minute now tutoroo recommended not suitable tutors for my daughter and refuse to refund. The company is unreliable
Tutoroo service
I was in contact with Tutoroo.co for more than 2 month and I contacted a teacher who's name was "Lily" and she claimed that she is from the UK. We kept on contact for 2 month via Tutoroo messaging service and as soon as I paid for her first 2 weeks (4 lessons), she declined because she is suddenly offered a job! And when I asked my money back, Tutoroo refuse, although they see it was not my fault.
I think based on that I think they are not trust worthy, even enough to be web-criminals.
Desired outcome: Get my money back!
Although, all the information you required was sent to you, but so far no any action taken.
Which it proves my complaints against Tutoroo as an unreliable website/company, thanks.
Here is my information;
Name: Marwa
Email Address: m.k.m.h@hotmail.com
Location: Helsinki
Language: English
Amount paid: 96 euro
Teacher caused the trouble: Lily (from UK, but working in Finland)
I paid tutoroo for a tutor hkd 1200 for two lessons of French which is already expensive and the teacher cancelled last minute again, this is 2nd time happen to me. Tutoroo match me with a teacher more expensive and not what I had in mind for my daughter and refuse to refund . I find the quality and ethicacy of the business to be u realiable and recommend people to use other mediums.
Paid upfront but still no lesson planned after 3 weeks
I paid upfront NZD108 on 10/08/2021 for 2 hours of lessons with a Swedish tutor based in Wellington (NZ) for face to face lessons.
The tutor selected (out of the 2 available according to Tutoroo platform) responded but was not available for lessons anymore.
Tutoroo then put me in relation with the 2nd tutor in Wellington - no response.
Tutoroo then put me in relation with 3 students based in Paris (France) for online lessons.
While I agreed for online lessons - I stated multiple times that tutors would need to be based in Australia or NZ due to obvious time difference consideration.
In addition, I have been asked to top up what I already paid for to match the higher fee these tutors would be charging.
Anyway, none of the 3 tutors based in Paris responded.
It has been almost 3 weeks since I paid for a service that has not been delivered.
I request a full refund and ask Tutoroo to follow their "100% Satisfaction Guarantee."
Desired outcome: Full refund
These information will be provided to the email address: contact@tutoroo.co
Refund
I made a payment for maths lessons only to realize that only language lessons are provided I requested for a refund & was told a maths tutor would be provided, it's been almost a week now & each time I follow up I'm told our team will contact you… I ve found another tutor & I need my refund, suddenly I'm being told by refund policies
Desired outcome: Want my money back
Tutoring
Paid for more lessons and did not receive all of them. Tutoroo also stopped replying to my queries and has not provided me with a refund. Every time I reached out to their whatsapp they have been unwilling to or unable to help. They also do not pay what they should to the tutor they supply. Do not choose Tutoroo to find a tutor, unreliable and untrustworthy
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Paid for 4 lessons not received any tutor
I payed 96euro for 4 lessons of 1hr30min and have not received any tutors or refund, I am hugely disappointed and frustrated with this website after numerous efforts to get my money back. Tutoroo makes no effort to give you the service of the tutor and you are the one doing all the work of trying to find someone. I would like a full refund ASAP. I'm done with this website.
Desired outcome: Full refund ASAP
The complaint has been investigated and resolved to the customer's satisfaction.
Not able to provide instant help finding right teacher for my urgent needs
I have a test and want to improve the writing skill since early August and I have paid 2400 NTD to secure the possible teacher, however, I am not able to find right teacher after Tutoroo support team change the teacher source again & again( already 7-8 times ) . I have no time wasting on such replacement and already find other English learning platform to resolve my urgent needs . So I strongly request to get payment refund
The complaint has been investigated and resolved to the customer's satisfaction.
Unable to get refund - charged fee when tutor was not available
I had checked & located an english tutor for the fee that I was looking to pay. Then the website asked me to pay upfront for the 2 weeks of lesson with the minimum of 1.5 hrs per week. Then after the payment had been confirmed, the support team sys the tutor is not available for my time requested. Then i've spent 5 days locating another tutor. I want my refund back now. I don't want to waste any more time coordinating this poorly managed business that takes no responsibility in keeping customers or potential customers happy. They refuse the refund & force me to use the credit with another tutor that is always unavailable or something happens to clash for the times I suggest.
Desired outcome: Refund the full amount paid
The complaint has been investigated and resolved to the customer's satisfaction.
I paid for 2 lessons but the tutor was unsuitable. I tried another tutor and I was asked to pay more money but I did not as she was also unsuitable.
I have sent a few requests for a refund of $80 and am being ignored. I want my refund. This definitely is a scam. Highly disgruntled!
Graham McTavish
mels2224@gmail.com
Hi Graham,
Thank you for sharing your feedback.
It shows that you agreed with Ahmad to change the venue. Likewise, our Gold Coast team has already been notified for further assistance.
We are looking forward to starting your lessons soon.
Regards,
The TUTOROO Team
www.tutoroo.co
Paid for 4 lessons got only 1!
On the 2nd of August I paid 60 euros for 4 lessons (1h30min each) of Spanish with K. in Dublin. After first lesson she sent me a message that she cannot continue being my tutor anymore due to her work schedule. We both informed you about it on the 7th of August in the chat box but I haven't received any reply from you. I asked you for a new tutor as I have no time to waste. I find it very hard to communicate with you so I want a refund of the 60 euros I paid.
Thank you
Desired outcome: request a refund 60 euros
Paid for something in advance which cannot be supplied
I have bought lessons in advance from Tutoroo, paid $120 and contacted the two tutors in my area from their website. Those Tutors did not respond, I have since been sent contact details for a further 4 tutors, completely not in my area, where I would have to travel 1 to 2 hours by car to meet them, I have then been asked to meet them half way in a library and complete my face to face lessons online (the reason I chose this company is because I need in person lessons). On their site it says if a tutor cannot be found they will offer a 100% money back guarantee = when I mention this they change the subject and tell me i "have to wait and contact another tutor) - This model is a scam, I am getting nowhere and need to warn anyone else to be ware!
Desired outcome: My $120 back
The complaint has been investigated and resolved to the customer's satisfaction.
Paid for lessons, no tutor!
Hi have paid for two lessons up front for a native Vietnamese tutor in Wellington and not had any success with contacting one through tutoroo. There was one tutor who was replying at the beginning but as soon as I had paid there was no response.
Since then, tutoroo has made attempts to contact other tutors however there has been no reply from any of them that live in Wellington.
Currently I am $60 down without the service I paid for. Very frustrated, please help!
I get bombarded with robot emails and messages asking me to pay for more lessons..
Gracey
Desired outcome: REFUND
Hi Gracy,
Sorry for your experience. If you haven't found tutor yet, please consider contacting me. I'm a Vietnamese tutor. All of my students are able to read any Vietnamese material after 2 class lessons. I'm also easy-going and don't mind to teach overtime. I could give you a free lesson to see if you'd like to continue leaarning with me. My email is nyttam1410@gmail.com
Best regards,
Tam
Avoid tutoroo! Wrong service selected - unwilling to give refund even though no other tutors at same price available
Hi,
I recommend everyone to avoid Tutoroo at all costs! They provide awful customer experience and are incredibly unhelpful! Once they've got your money they don't care about you!
On Monday, I chose 4 x 1hour tutor classes with Tutoroo, however when refreshing the page it automatically changed to 1.5hrs without me noticing. I did not get a 'review your order' screen so proceeded with the payment only to find out that it was for 4 x 1.5 hour classes. The only responsive tutor in my price range cannot do 1.5 hour classes and neither can I. I have contacted Tutoroo's 'customer support', which is being incredibly unhelpful and only providing the standard robotic answers. Even the tutor I would like to work with is asking Tutoroo to resolve the issue, but they are ignoring both of us. Tutoroo sent a request to a different tutor without my knowledge. I have spoken to this tutor but he is unable to do the times I am available.
I simply want to adjust my order / cancel it and make a new one, but Tutoroo is not letting me. I cannot for the life of me understand why Tutoroo is being so difficult and unhelpful!
Date of incident: 7 June 2021
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Tutoroo Reviews 0
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Tutoroo address101 Cecil Street 18-12, 069533, Singapore
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed Tutoroo complaints
Tutoroo english lessons never supplied and never refunded. Pure scamRecent comments about Tutoroo company
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i paid 200$ and teacher are not responding, i still don't get my class
Bohdana, Ismatullo is actually waiting for your response. Kindly check your email for the notification. Thank you!
i paid 200 $ ans still have no classes, teacher doesn't respond
Make a booking with me. I'm very reliable. Sinead_byrne1@hotmail.com Sinead Byrne