TutorVista
Reviews and Complaints

most of the tutors are horrible... it is rare that my daughter finds a good one and when she finally does, they freeze up or get knocked offline... the best part? the scheduling system to try to get the rare "good one" back, doesn't work! Expect to get less than half of what you pay for. customer service is horrible too. they push you and tell you you have 5 minutes to use their promotions. they also say they will credit wasted time but they do not. and don't give them your phone number because they will call and harass you to buy more packages

Had some problems in school with my physics classes so I decided to find a tutor. I found TutorVista website and it seemed like a great deal, so I paid for my classes and hired a tutor. I must say that it was a complete waste of time, because my tutor wasted about 15 minutes introducing himself and asking me stupid questions about my hobbies, my life and etc. He just tried to use up as many of my minutes possible! I had three classes with him and decided that it was not worth the money. It was said on the website that my tutor was super professional and had several diplomas, but the person knew nothing at all! He was just sitting there in from of the monitor and reading things from google. I do not recommend this site.

I decided to try the free tutorial. I wanted to buy the full version, but before that I wanted to try it out. I talked to a person who's name was Joe. He said my session would last for about 10 minutes. But the whole process took about 20 minutes. But the tutor was talking and explaining thing so to fast that I couldn't understand anything at all. When I asked him questions he just said that I can look at the board, because everything is written there. When I told that I don't understand something, he said that already explained everything to me and there is nothing to add. I told him that I got this lesson for free from my school, and I expected something else. He just said that if I don't like his methods then I can use another service. Very rude tutor, I didn't like him. There are other better services with good and professional tutors. I decided not to deal with Tutor Vista. They were rude, never answered my questions, pushy to buy. And they didn't even show me the price list. Horrible service.

I subscribed for personalized tutoring on the website www.tutorvista.com. I paid about $120 for it and provided the personal info and email address. Now they haven’t provided the access or anything regarding my order. These liars told me that my valid email address was incorrect, and therefore they couldn’t provide the information. After I told them that it worked properly, they still haven’t provided me anything. Don’t use them. Post your comments and views.

First of all, I sent them a question for calculus thinking that they could solve it, but instead they redirected me to another tutor at least 4 times. I assumed that the first person couldn't solve my question about derivatives until they kept on forwarding me to other tutors. This website is horrible and they do not help at all. Stay away from this site.

In looking for assistance with a math problem, I stumbled into this website, which, as soon as i opened it, an invite to chat with a tutor came up. I accepted the invite and that's when the scam begins. I was told i selected the wrong class from the drop down menu and that i would have to pay additional to switch to the class for which i needed tutoring, by this time, they had already charged $99 on my credit card. I asked them to reverse the fee but they refused! The representative (Nanda) took long time to respond and his response always was "I request you to take Math right away" completely ignoring my request for cancellation. This is a SCAM!

I needed help with a math problem and looked at Tutor Vista for help. To see how it worked, i tested it by asking 2+2. They kept repeating, "Hi." They said that three times, asked my name/ grade/ subject, and said they would connect me with a tutor. They tried connecting me to several tutors and eventually i was so mad I said, "This is a complete waste of my time. Your employees don't know ### and they can't even speak correct English." Then the told me that they could track my ip address and that is when i closed the program, shut down my computer, turned it back on, and posted this complaint. I'm glad I never signed up for more than $100/ month.

Don't fall for their advertisements! They are unethical and rude.

After asking to be cancelled they did not cancel my account, charged my credit card and claim that they have a no refund policy. They talk about the person who did not write it in their chat log! I told him that i dont want to be charged anymore more than 3 weeks before my next charge date!

when asked for the fed id # or bbb number to file a complaint, the rep said they do not have one! After i tell them i will report the answer, he tells me i will call you back. never do they call back.

i am taking them to court. it is more than my $100 for me now! i will make sure i expose their unethical practises and rude customer service

Rude, unethical and no good.

You only get 30 hours per month and 3 per day, this is unlimited!

it is crap! they offer a package for unlimited help. and then the child is unable to connect to the service! the customer service is rude as could be.

you speak to 30 people who know nothing and you end up pulling your hair out of your head before you get a question answered. they put you on hold for 30 minutes and you dont know if they are in fact returning to help you.

i am disgusted with this tutor visita nonsense. crap company, tutor vista.

Tutor Vista is a big fraud company. They have not paid my money for the last 6 months and I am following up everyday. They always say "we are working on your case. We will contact you within 24 hours". Guess what, no one calls. They are big liars.. I speak to their customer care, day and night and no one is bothered there. They want to eat every customers money. I don't know how this company operate. Please stay away from this company. They are not worth it with their education they provide. I am an Indian and I am very sorry to say that this company *** ! No business ETHICS !.

I used this tutoring service for a year which is mathway it's okay and it's not the best, I'll pick them over tutor-vista any day of the week, year, day you know what i mean and they tried to pursue me in trying this service and when I'm being pursued like this i backed off. Ooh may you should try the better business bureau or depending on where they located? Like if Florida the have a company the agriculture and consumer complaint and this company is helping me with a matter, but if the BBB does not help try the attorney general office and if they can't help and if they know of a company that can help you? No Matter how much money it is not for them to keep or even rip you off.

My daughter asked for help on a homework problem so I showed her how to work the problem (a simple word problem). When she brought the homework home it was marked wrong. Being such a simple problem I was questioning myself so I went to google for verification.

That's when I ran across these scam artists. They claim to (according to their google ad):" Math Word Problems Get Free Help With Math Word Problems ... 2 visits - 8:14pm
Solve your Math Word Problems and get Free help in Solving math word problems. Get Free Math Problem Solver to solve your Math Problems Free!"

When I got there they started a sales pitch and I informed them that they were not going to get any money from me. Long story short...we parted company after they demanded money for "help".

I then went back and re-read their ad and went back to their chat. The only time I misled this guy was when I told him I had the previous chat. I didn't because I failed to copy it. I didn't make the same mistake on the second chat.

Acad Coordinator: Hello, my name is Glen,
Acad Coordinator: Let me know your grade and subject to help you better.
Guest: This is how your listing in google reads glen. I get here and find out I'm going to be pitched on buying something.
Guest: 6th grade math simple word problem
Guest: I don't appreciate the misleading tactics your company is using.
Acad Coordinator: yes this is what it is advertised for first time users of the website
Guest: this is my first time
Guest: This is a poor way to do business.
Acad Coordinator: no we have a track of students coming for more number of times again for the free help
Acad Coordinator: We have more than 2000 well qualified tutors available round the clock and they don't work for free
Guest: so you're saying I've been here before tonight?
Acad Coordinator: yes ...
Guest: I was chatting with someone 4 minutes ago and I got the same thing. A SALES PITCH!
Guest: when?
Acad Coordinator: we have regular track of students coming again ..
Guest: WHEN?
Acad Coordinator: Please wait..
Acad Coordinator: let me check with the system ...
Guest: I'm reporting your company to [redacted] and Google. You're advertising is deceptive! I have NEVER been here before and I EVEN if I had I don't see anything about first time only. I just found your website 10-15 minutes ago.
Guest: The last person I chatted with mentioned NOTHING about me being here before.
Guest: ?
Acad Coordinator: how did you login to our website ..
Guest: login?
Guest: I came straight from google
Acad Coordinator: alright ... may i ask you a question
Guest: yes
Acad Coordinator: our link was the first link you clicked right and there other websites as well did you try it ?
Guest: no
Acad Coordinator: we are the first link to be popped in google for tutoring because the service we provide ...to the students
Acad Coordinator: TutorVista has featured on NBC, BBC and The New York Times as the best and the most affordable tutoring service
Guest: yes, and you also LIED! to get me here. What's your point?
Acad Coordinator: we are not misguiding our students ..
Acad Coordinator: we provide free help for once i had a check with the system ..
Acad Coordinator: you haven't got the free session
Acad Coordinator: well i can get the free session now on this chat
Acad Coordinator: if i can speak to you over the phone ?
Guest: I have now copied both chats and they are going on /link removed/ as soon as we're finished. I'm glad you've been on NBC, BBC, and NYT because that's where I'm going to post the chats from tonight. AND in answer to your last question again...NO I have never been here before tonight when I got a sales pitch before any help took place. I have the copy of the chat.
Acad Coordinator: alright
Guest: I wanted to confirm a very simple word problem for my 12 year old and you guys are pulling this bull. You guys are crooked!
Guest: I'm still waiting for the "proof" of my previous visits you were checking on.
Acad Coordinator: we aren't i am still explaining that you have not go that free session
Acad Coordinator: i am ready to give a free session
Guest: oh, that's mighty nice of you!
Guest: Ali, a gardener, is preparing to fertilize a lawn. the lawn is 30 yards by 25 yards. One bag of fertilizer will cover an area of 100 square yards. how many bags of fertilizer does Ali need to buy?
Acad Coordinator: the free session is only or just 5 minutes ...
Acad Coordinator: Please let me get a tutor
Guest: I hope it won't take you that long.
Tutor: Hello
Tutor: I'm your tutoring expert for the day.
Guest: Hi
Tutor: I am working on your problem.
Tutor: so Ali would need 7.5 bags of fartilizer to cover the entire alwn
Tutor: Let me know if you have any doubts.
Guest: ok, thank you. That's what we arrived at (actually 8) the teacher marked it wrong and said it was 9
Tutor: I think you have to ask the teacher again to show you th eclarification
Tutor: because 7.5 or roundinging to 8 would be the answer
Tutor: I hope you are more comfortable with the topic now.
Guest: we are both right. can you put me back to the acad coordinator?
Tutor: You can receive similar tutoring help with us.
Tutor: Our Academic Counselor will be joining this chat to help you further.
Acad Coordinator: hello again this glen again
Acad Coordinator: sorry glen here *
Acad Coordinator: was the session helpful with our tutor ?
Guest: Hi glen, I've been doing some research online while I was waiting on your replies. Your company has a lot of complaints. I think mine would just be a drop in the bucket.
Acad Coordinator: let me inform you
Guest: inform me of what?
Acad Coordinator: that the complaints you see about program would be about auto renewal process once the students sign up ...
Acad Coordinator: not about the tutoring we provide ...
Acad Coordinator: can you tell was anything wrong with the tutor which he helped you with a question ?
Acad Coordinator: did you find it difficult ..
Acad Coordinator: ?
Guest: Well then my report about the deceptive advertising will be unique then. There was nothing wrong with the tutor. Very professional.
Guest: You on the other hand...lol...you're something else.
Acad Coordinator: as parent or a working professional do you work for free anywhere ?
Guest: I don't appreciate being called a liar and having someone do the bait and switch on me. Actually I do volunteer but I don't claim to volunteer then charge for my service.
Acad Coordinator: can it be in a personal way saying that you will work for free ...?
Guest: I don't tell someone that I will help them at no charge and then try to bill them.
Guest: absolutely!
Acad Coordinator: everyday ?
Guest: Do it all the time.
Guest: not every day
Guest: you're skirting the issue.
Acad Coordinator: No, we have tutors working from all over the world ...
Guest: you claimed i had been here before yet you provide no evidence.
Acad Coordinator: i am apologizing for which was not provided
Acad Coordinator: you were here in our website before ...
Acad Coordinator: but it was sales person with out helping for the question you had
Guest: Glen, if you are going to advertise FREE help then don't try charging someone for the FREE help. I have never been here before tonight. If I have you show me where I've received FREE help.
Guest: SHOW ME!
Acad Coordinator: the free session is for one time ...
Guest: ok, show me where I've had FREE help!
Acad Coordinator: we have tutors working from all over the world ...day and night
Acad Coordinator: they wont work for free ...
Guest: you're only making yourself look worse here.
Guest: Show me!
Acad Coordinator: as you can see the other websites not providing anything for free
Guest: :) SHow me!
Guest: Stop trying to justify the "bait and switch" and show me.
Acad Coordinator: i am make myself looking worse ... but not the service we provide for the tutoring
Guest: If you cannot then you need to apologize. If you can show me then I'll apologize. If you can't show me then this chat will be on scam.com in 10 minutes!
Acad Coordinator: i did wanted to apologize at the first as i can see frustration show about our program ...
Acad Coordinator: i am apologizing for that ..
Guest: i didn't understand the first sentence
Acad Coordinator: at the first when you started saying that you will complaint about service ..i did wanted to apologize
Guest: Glen. You are advertising a FREE service. Where I come from if you're going to do something to help someone for free then you can't turn around and demand payment and say "sorry no service".
Acad Coordinator: i am apologizing for the mislead from one of our acad counselors
Tutor: Sir..we are not demanding you to pay anything..we are just asking that if you liked our service you can subscribe for it
Acad Coordinator: we are not demanding or i am also not
Tutor: If it doesnt satisfy you you can leave without any payment
Tutor: The session we just had is a free session
Acad Coordinator: can check out the chat and see that i have said you to sign up first ...
Guest: Your acad counselor wouldn't help me. You can read the chat and she said "sorry". Then when I came to you, you said I had already received my "one time free" service.
Tutor: I think you understand it now ?
Guest: When did you get into this TUTOR?
Guest: lol
Guest: 1. you advertise free help
Guest: 2. I try to chat and you demand payment
Tutor: i dont agree with second statement
Guest: 3. I said nope I'm not paying
Tutor: we didnt demand
Acad Coordinator: can you check this chat ...
Guest: your acad coordinator wouldn't help
Tutor: then you are free to leave..who demanded you to pay
Guest: we said bye
Guest: i came back with a "copy of ad"
Guest: after a lot of hassle and threatening to report you glen finally stops calling me a liar and agrees to do what your ad on google says
Guest: I'm shooting screen shots of it as soon as we get through
Acad Coordinator: i agreed to give a free session
Guest: it will be on scam.com in a few minutes.
Guest: yes, you did.
Acad Coordinator: because i had a check when you came to us before
Tutor: 1) you looked the ad..and joined a session..and some acad counselor joined right ?
Guest: review the chat and see what I had to do to get you to honor your 'free' service.
Guest: yes
Tutor: 2) The you left the chat and again came into chat?
Guest: yes
Tutor: well you can see that is the thing happened..that is recorded as a session
Tutor: sorry for that
Guest: I see where you're going. You're going to claim that it was recorded as a chat session.
Guest: yes.
Guest: you just verified my suspicion.
Tutor: and we now know that you didnt had a session actually and that i sjust acad counselor chat..so we provided you with a free session
Guest: still does not excuse what your first acad coord. pulled!
Acad Coordinator: we have 25000 students coming online everyday
Acad Coordinator: 60 students come again for free help
Guest: PLUS, glen already tried justifying the misleading ads. I think anyone who reads this will clearly see that you guys are misleading people.
Guest: You should read it yourself.
Tutor: I think Glen didnt made a mistake he just didnt knew that the earlier session was just a chat session..so he he thought you already had a session..we apolize for that
Guest: apology accepted.
Tutor: :)
Guest: what about the first rep?
Tutor: he demanded anything /?
Guest: I want to see how you're going to justify that!
Guest: absolutely. look at the chat!
Guest: i know you have it saved.
Acad Coordinator: this is glen here
Acad Coordinator: can read the chat ...
Tutor: well may i know what happened with the first rep..because i dont know what happened
Acad Coordinator: can you see me demanding anything for payment
Guest: were you the acad coord in first chat i was involved in tonight?
Guest: glen?
Tutor: no
Guest: glen!?
Acad Coordinator: no
Tutor: it must be another acad counselor
Acad Coordinator: if i was the one i would have started giving a free session and then explained if you need more help on regular basis
Tutor: Did the names match ?
Acad Coordinator: then i would spoke to you about money and the benefits you get
Guest: go read the chat. I'm thru with this. I wanted to confirm something my daughter's teacher missed on a math homework paper. I didn't want to get into an argument.
Guest: Please be aware! I have a copy of both chats. You can't do anything but make yourself look bad here. Stop trying to justify and just apologize for the misleading ads.
Acad Coordinator: alright
Guest: alright? what?
Acad Coordinator: please go ahead and report ..
Guest: you got it!

If you'll notice "glen" never proved up anything and even if this was a "misunderstanding" because glen got me on my second time back, it still doesn't excuse the first Acad Coordinator. Try it for yourself.

From my credit card TUTOR VISTA is charging £64.69 (99.99 US Dollars) every month since 14th December 2010 (ref [protected])which I never authorised. I am not using any of of Totor Vista sites for any purpose. Please stop taking money form my account and I need a refund for the money you already taken from my credit card. I have informed my credit card company about this transation in January but my statement shows Tuto Vista is still taking money from my card.Please cancel this unauthorised transaction and give me a refund asap.

First, of all I realize that this site is for complaints, but i have seen a lot of things about tutorvista on here and I wanted to set the record straight. So no, this is not a complaint at all. I am sorry to those of you who feel like you have lost money or been scamed, but this is not a scam and as with every business sometimes money problems happen. Tutorvista is pretty affordable for tutoring. Compared to other tutoring sites I looked at they are half price or even less in some cases. And they offer deals so you get tutoring for even a little less than it is advertised for. They are very nice and helpful as well. Any question you have the tutors will help you with. Sometimes the tutors are unavailable, and that is either due to them all being busy, which if it does happen that takes twenty minutes or less to be fixed, or the tutors will not be there. The times that they are there are based on the times that they have found students use their services the most, and the times are resonable. You can get help about nine hours and the hours are in the evening to early morning. Also, once the tutors are there you can get help until they go home. There is no limit to the amount of help you can get. Whenever you start tutoring, it is a live chat. There is an instant messaging box and a white board so the tutor and student can work problems out together. There are also other things on the website such as worksheets which are very helpful. I started taking physics and I started out knowing nothing about it, but with the tutors help I am getting all As. Anyway for any one who is considering tutoring this one really works and it is definatly worth the money.

Was very responsive and able to on line chat regarding expectations, homework, fees, etc. After they processed my credit card information my daughter was unable to log on and get any assistance. The customer care line mailbox is perpetually "full" They do not respond to emails. I suggest you report this site to all consumer protections agencies, the attorney general in your state and any press you may be able to listen in your area. IT IS A SCAM. Once they process your credit card there is no tutor available for any type of assistance...which is illegal. Businesses cannot take funds and provide NO SERVICE WHATSOEVER. BEWARE.

Billing Issue my 17 year daughter asked for permission to purchase 19.99 tutoring for a week on 12/21/2010 from this site. I called to cancel, today 12/28/2010 with in the week exactly. I was told by their customer service rep that, I only had a week to cancel I told him that today was the last day, I was then informed that because they had already charge me $99.99 for the month, which by the way is a day early they are refusing to refund my money, satiating a non refund policy! I did insist that I was canceling within the allotted time! The customer service rep, offered me 4 months of continual access instead of a refund. I insisted that I was still within the cancellation period of a week the 7days before they were supposed to charge me! Therefore their no refund policy did not apply simply because they charge me early!, their actions are illegal, this is plain and simple fraud! I would like your assistance, to shut down their site

i used to have tutor vista and it was cheap but then they charged me 99.99 and i told them that i wanted to cancel my account but they didnt so i had to cancel my account BE CAREFAL of tutor vista because if you get tutor vista you will be charged even if you cacel your account so i had to cancel my card but even if you cancel the bank account and get a new card they will FIND OUT your credit card number in 3 week after you chaged your card . TUTOR VISTA will call the banks and thy will give YOUR CREDIT CARD. number . if you get tutor vista you never will stop getting charge even if you cancel your bank account so they will know what bank you have and they will never stop charging even if you change bank every two week so tutor vista will charge you FOREVER never get tutor vista because after getting it you will be charged as much as they want even if you change banks or card i cancel my card last week and checking account and this week they charged account even if i change my card and account number as you can see you can get charged even if you chage bank because tutor vista will call the banks and they will get your money FOREVER . Is like having cancer that what tutor vista will do to you NEVER get tutor vista and they would evwn rip you off because then evwn if you go to a different bank for example i went to 3 different banks and i still got charges

I signed up after they told me that they got rid of their demo service. Every tutor I talked to either stopped chatting with me right after I wrote out my question, or simple said "I am not familiar with this type of problem, please wait while I connect you to another tutor." The connection takes about 5 minutes after which a message pops up saying "We're sorry, but all of our tutors are currently busy. Please try again in 20 minutes." They do NOT offer a money back guarantee on any services that are "specials" which is hilarious, because everything is always "On Special". I talked to a total of about 20-25 tutors, none of them knew a basic stoichiometric chemistry problem. After a while I just started experimenting and asking them basic math problems... they kept giving me the same message "I'm sorry, I am not familiar with this problem..."

Overall, highly highly highly would NOT recommend. Too much frustration.

I signed up for a one week trail. I made it clear to them that I wanted to try it only and that I would pay thru PayPal purposely so I would not be charged for subscriptions that I did not want. Of course I did not know that PayPal also can do automatic monthly subscriptions and of course TutorVista charged me $99.99 USD at the end of the one week trial. The agent on chat (oh, by the way, you can’t call them as they are in INDIA, which I did not know) told me that I don’t have to worry that I won’t be charged without notifying. OH and I got notified but not if I want to renew but that I made a payment! After talking with the customer service over chat the very same morning my payment went thru I was basically told to go screw my self and that I can use the service for the next 30 days. The help my daughter got was a joke and the customer service was even a bigger joke. Don’t ever use them as you won’t get any help and not to mention your money back!

I signed up for a one month plan only, since I only need help with one section of my college alg. I asked the customer service rep. if I could ONLY pay once and not have to sign a contract or renew. They said yes, I could pay a one month 80.00 fee. The following month I found a 200.00 charge to my bank account form Tutor Vista.. I contacted them and asked them to cancel my account. At first they tried selling me to extend my account and then they informed me that they could not refund any of the charges. I had to ask multiple times to cancel my account before they did, then I ask for a confirmation email and this to was a fight. BUYERS BEWARE! Poor customers services and not worth 80.00 a month, you're better off paying for a real tutor. Do not use!