Twoo.com
Reviews and Complaints

Good Day,
I unsubscribed from your product/service almost a year now and I see my Credit Card is still being charged.

You would have seen that I have not used your service since that time.

I urge you to stop immediately and revert the charges as soon as possible to my Credit Card.

Best Regards,

Everard Austin
email: [protected]@gmail.com
Mobile: [protected]

Credit Card ending number: 5253
Transaction Approved

Reference Number: [protected]
Card Number Ending: 5253
Card Type: NCB VISA CLASSIC
Date: 14/AUG/2018
Time: 07:00 AM
Amount: USD 6.99
Merchant: twoo.com/bill
Status: APPROVED

I await your prompt response to remedy this situation immediately.

Best Regards,

Everard

I noticed for some time I don't receive any like or messages I can't even chat with my old friends or make new friends, ..right now am not happy and am not impressed.
please consider what happened for my profile.
recently l had many friend and like and views every day but since approximately 1 month ago mybe, I dont have nothing.

I log outed it some times and log in with different account but I couldn't solve it.
I was very polite and kind with all of members and respected to all of site rulles.

Recently I have logged in to this id and it's ask me to pay the premium amount to continue the service .

In this application it's mentioned one premium for Indian currency₹160 .

Using credit card I have been on the process to pay.on the final I have Been charged ₹160 + ₹720.
I have been selected only one month subscription for ₹160.

On the same day itself I have mailed regarding this, they replied me after 24 hours saying that you have been charged for some other subscription also which I was not aware.

And the next day I send again mail to cancelled the other subscription charges.but they didn't reply for that.
Instead of that they sending mail regarding your account is blocked.

My account email id [protected]@gmail.com

You have charged my credit card for services that I did not ask for. Twoo.com/bill have taken this money and I assume work for you. I have deleted my account and I want my money back immediately please. Please see the details below of the transactions and the amounts taken. Should you not provide me with my money back I will be disputing the charges with my bank, complaining to the Australian government and I will take you to court for theft. I will also cause Mr Jeoffery Ng your founder a lot of legal issues. DO NOT help yourselves to my money again please. Thank you please see below.

Visa Purchase - Receipt 194440
Foreign Currency Amount: 0
In Gent Date 03 Jun 2018 Card 462263xxxxxx0314
Australian amount $162.99

Visa Purchase - Receipt 192080
Foreign Currency Amount: 0
In Gent Date 27 May 2018 Card 462263xxxxxx0314
Australian amount $29.99

TOTAL amount of money= $192.98

I expect a response immediately. My email address is [protected]@bigpond.com

i was signed up by my mom on this site and since she paid me premium i decided to give it a go...most recently i witnessed scam attempt that terrified me. i will definitely no longer remain on this site and no other to be honest but i decided to file my complaint because i want to spare other innocent people of such awful fraud attempts.
i suggest you should make it mandatory for all users to verify their profile if they want to appear anywhere on the site... i secondly suggest you make multi layer authentication so that any such scum can not prosper ...and i insist that you make it mandatory for all users to watch videos you should record of each type of reported scam attempt before you even let them complete their profile so that they come here educated and warned about how severe environment they are about to enter... in my few weeks here most common type of scam was with beautiful ladies on pictures with 1 or 2 photos and they tend to reply instantly to any likes they receive ...also in very short time they suggest to channel communication to some other service (most commonly gmail) and they always give email of a type
@gmail.com or they demand to switch to hangouts mobile app most commonly. you should warn people that by all costs they never give any money or info to those people who simply try to sexually excite and use that sexual drive to force person to making irrational decisions ...you should block any email address exchange on the site or any other data possible leading to channeling communication elsewhere and you should develop ideally an AI that monitors all messages exchanged before they get to the other person and detect any scam attempts before thay can cause material damage to the users. you should also enforce purity of the site and permanently block ip address that is considered suspicious by any criteria .i hope you will take all this in consideration and make this site a better place for honest people.

I don't think you ever undo or possibly let go of me its like you constantly charge people even if they leave. So to payments team I hope you know I am disappointed no one told you I was leaving because you people don't get message. I left because auto pay was never turned off, and I wanted it cancelled. Fact I never used service since I received the charge. Now I have deal with too much on my plate.

Since robot pay let go with this if not undone, cancelled or possibly done that way I have to tell pay-pal what happening, and my bank. You aren't contactable, not talking to me and fact you choose be what I think I call it still charge it even though its failed policy. Only contact I get if I was still a member, I told you cancel payment request you keep retry, after retry, stop. payment team and whoever else is saying charge even though I probably only used one day of service of month of package that I never bought. I am not scammer I was trying to get one week I paid for, I paid for 100 credit on there and ends up being vending machine that wants to take everything from me.

Its poor experience overall.

I have had a spam email this morning inviting me to connect with my father who passed away 3 years ago...

I do not know this company so how the hell do they get all these details...

This is unacceptable and I will report this company...

Dear customer service team,

I had previously tried Twoo's premium services, and had not found it suitable to my interests or expectations. I had created an account using following e-mail ID.

E-mail ID used for the account:

Prakash.[protected]@gmail.com

Since it was not useful to me, I decided to quit and didn't opt for the auto renewal option and switched off switched off the premium services.

Despite doing so, I have been charged INR 7600/- from my account on 20 May2018.

I never authorized this transaction and same has been done without my consent. I am shocked to see this transaction, how can my card get used without my authorization.

Since I never wished to continue the services, request to to kindly cancel the charges levied and process the refund for it immediately.

Further I will be thankful if you can delete my account from your site to avoid any mishap in the future.

Pls find attached a screenshot of my premium account status on your website.

Awaiting your immediate action- please refund the transaction.

Regards
Prakash singh

I have Been receiving emails from your company for almost a week now. I would like to know how you got my email address because it is my work email. I have tried to unsubscribe TWICE from this but the emails keep coming. If I wanted to join your company I would use my personal email, not work, especially as it can be vetted. Kindly remove my name and email from your site. Thank you.

Hi, I forgot my emails password so I can't change my twoo's account password in order to log in. I have my picture in my two account and I need it to be removed and I also need my account to be deleted. This is my two account email address nbdbddendjjh. [protected]@gmail.com please delete it as soon as possible for me. I don't want my picture to be there anymore

Hello,
I subscribed for a premium service on twoo.com on Saturday 12th of May 2018 but after the subscription, the service I am getting is not what i expected, I was hoping to browse people beyond my country level but that has not been possible, I wish to be able to reach out to user beyond my geographical location and that was the the reason for my subscription . I have emailed the twoo.com severally after the subscription but so far i have got no response.

If there is no way i can get this service then the subscription is of no use to me as its not serving my purpose and I would therefore request cancelling and refund.

my account name is TY and with email [protected]@yahoo.com though i normally logged in with my FB account name STB Marvel ..

I have appreciate a quick response and resolve of this matter.

Thanks

Tayo Samuel.

Hi, my name is Ingolf and I seem to have accidentally bought a 1 month premium membership by mistake.
You see, I checked it and pressum the buy button, taking me to the creditcard or paypal option, I pressed paypal and go. However, to actually be charge I have to press the proceed button on pay pal in order to buy it, I only did that the second time I changed it back to what I originally wanted, which was a week and not a reoccuring subscription that renews every month. I did change it to one week like I planned after the fact like I said, but I had already been charged for 1 month.
so now my card is charged twice. once for 74.00 DKK (my currecy) and once for 44 DKK (this is what I wanted). I would like those 74 DKK refunded please if you would. I would also like to cancel the reoccuring subscription, it is not what I wanted and I can't find where to turn it off, lease help, please deactivate it or I will be forced to terminate my account before june 18.

I have included a photo of the email with the payment I made to show you that I paid twice.

Ingolf

My name is Ishtiyaque Shaikh, am a subscriber of your Twoo group. Last month at 16:28:24 hrs on 25/4/2018 INR 399.00 were deducted from my credit card through Google massive media, without my consent. Kindly reimburse my money at the earliest.
First you should have known whether I wish to renew my membership or not, right away you have debited the money, which is not fair.
Hope you will do the needful.

Thank you

I have never ever signed up for this system at twoo.com. It is against the law to do so, and is extremely rude. Looking at the internet, this is apparently not the first time this company have done this. What is going on with you?

You have exactly 48 hours to delete everything on "my account", and I shall avoid filling a police complaint.

Seriously, bloody seriously - stop yourself now.

Hi,

I just reactivated my twoo account yesterday and was setting up everything; while doing that I just clicked on active premium to see all offers but I dont know how but twoo deducted money from my account without any approval.

How can you save my cards without my permission, how twoo deducted money, this is very negative behaviour of your app.

Kindly refund me my money and remove my saved card details.

Hoping a quick response.

Dear customer service team,

I had previously tried Twoo's premium services, and had not found it suitable to my interests or expectations. I had created an account using following e-mail ID.

E-mail ID used for the account:

[protected]@rediffmail.com

Since it was not useful to me, I decided to quit and didn't opt for the auto renewal option and switched off switched off the premium services.

Despite doing so, I have been charged INR 2799/- from my account on May 1st 2018.

I never authorized this transaction and same has been done without my consent. I am shocked to see this transaction, how can my card get used without my authorization.

Since I never wished to continue the services, request to to kindly cancel the charges levied and process the refund for it immediately.

Further I will be thankful if you can delete my account from your site to avoid any mishap in the future.

Pls find attached a screenshot of my premium account status on your website.

Awaiting your immediate action- please refund the transaction.

Regards
Prasanna

I have been getting mail from "twoo" website continuously even when I never registered . I feel a fake profile has been created . I am getting unnecessary mails daily ... I tried unsubscribing the mails but it is of no use I am not able to unsubscribe those mails .For unsubscribing they are telling me to log in . I request you to delete this account .. I have given the account id below as shown in the mail .
account id - Ankitavb

I am receiving emails from TWOO in Indonesian language which I do not understand. These are coming to my email address almost every day.
I have never signed for these, nor requested them.
I do not know how to stop them. Please help me to stop them.
They have been coming for almost a year.

My name is Mary Serjeant. My email address is mary.[protected]@btinternet.com
Please help.

This is being sent from my husband's computer and email address.

I noticed for some time now I put my picture on spotlight and don't receive any like or messages I can't even chat with my old friends or make new friends, my money is just been collected and my request wasn't granted..am so angry right now am not happy and am not impressed. My profile is just there with no activities like it doesn't exist.. I will like to know what's happening.. Please get back to me asap.. Thanks

Hi,

Please could you delete my Netlog account? The link is http://en.netlog.com/fairykate but I no longer have access to the email address linked to the account and can't find any way of accessing the account myself.

Please could you also confirm how long the deletion process will take and when I can expect my details to disappear from Google searches?

I apologise if this isn't the correct method of contact but I've been unable to find any other options.

Thank you,
Kate