TXU Energy Retail
Reviews and Complaints

OMG... I have just given up with TXU! They must be the biggest idiots in the world when it comes to just service or customer service... I have had an issue for the last 16 months now with them which has absolutely driven me to insanity. I am renting a piece of property directly across the street from the new stadium that we use as a venue for the Cowboy Stadium. We have received bills which are astronomical and have complained every month about these which have been escalated to the office of the CEO! Everytime we speak to someone it is a different story! About 6 months ago we finally spoke with a lady by the name of Margaret whom we had a really rough conversation with! eventually we were forwarded to a manager above her who was very sensitive to our problem. Eventually he told us that he would do an investigation concerning our problem with this so called demand that Oncore implores on customers. They saw that our usage was so low that we did not have to do a demand as we were only open on special events... This problem went on for months and has always caused us to spend anywhere from 2 to 6 hours of explanation to finally get a resolution! Well 2 months ago after continual receiving the same bills and not getting resolution we received a call from a gentlemen by the name of Brett who by the was was probably the best person who we really believed that he cared about our problem... He conducted a full investigation and called us about 14 days ago and said that Oncore was in the process of re rating our bill... (by the way we had been told to wait until resolution was made to make payments) He also said that they would be getting back to him soon about the adjustments.

Well today they cut off our service! I was on the telephone for over 2 hours and bounced all around till I was put back for the second time to a Jimmy who was absolutely useless... he informed me that Brett was off and I could make a small payment and get reconnected... he then transferred me to the residential payment center and they knew nothing of what was happening! After for the 4th time on this conversation they reviewed the notes and they then transferred me back to the office of the CEO where I got a hold of this lady named Sherry...

I have over 20k in beer and other perishables which are now going bad ... We plead with Sherry and told her we would pay 1k on the bill until Brett returned on Monday and he could tell us what he had told us 10 days ago... She was insistent that if we did not pay 5k right now we could not get reconnected! think about it: NO AIRCONDITIONING ON, NO LIGHTS ON, NO COOKING EQUIPMENT ON! AND THEY SAY WE OWE 17K IN ELECTRIC... We absolutely do not mind paying what we owe but we really do not know what we owe... The last logical conversation we had with Brett was that he would get back with us as soon as Oncore called him back and then we could set up a payment plan! We were willing to pay them the 1k today until Brett returned to discuss with them what he told me...!

TXU has no office for someone to go speak to them face to face! They know that they are pissing thousands of people off and it does not matter to them because they do not have to face you face to face...

The last conversation that I had with Sherry was that her manager would be calling me! I still am waiting...!

Have to agree with the comment above...just opened my bill 649.00 was I shocked...didn't use anymore electric than last month. I got hit with a deposit because I have not made 12 months of payments on time...was not expecting that. My household is ran on pay check to pay check, can not afford a mistake. I do pay my bills late, but never had a disconnect. I would figure they rather have a payment than a payment that bounces due to NSF but they win that way to. Called TXU and they do not care, and explained sorry pay it or we will cut off your service. Tried to explain why we pay a little late, Customer service doesn't care and explained again we will be cut off. You can not win for losing... back in the whole again and no daylight insight anytime soon. When is something going to be done with the utility companies and their cheating and scaming the poor..

I UNDERSTAND YOUR COMPLAINT, I LIVE IN GROESBECK, TX, THE ELECTRIC TECH. COMES OUT TO TURN MY ELECTRIC OFF EVERY WEEK. IN FEBRUARY OF 2010 MY POWER WAS CUT OFF DUE TO LATE PAYMENT, SO I QUICKLY CALLED TXU AND HAD MY SERVICE RECONNECTED. TWO DAYS LATER, TXU TURNED OFF MY POWER AGAIN, THIS WAS THE COLDEST DAY OF THE YEAR WITH SNOW FALLING, I CALLED TXU AND ASKED WHY, THEY SAID THEY HAD DISCONNECTED MY TOTAL SERVICE, DUE TO NOT LIVING THERE, I TOLD THE MAN I NEVER MOVED, TO MAKE A LONG STORY SHORT, I HAD TO PAY A 600.00 DEPOSIT AGAIN, GET RECONNECTED WITH NEW SERVICE, WHEN MY BILLS CAME IN I HAD A 1500.00 BILL, I COULD NOT UNDERSTAND THIS, SO I CALLED, 600.00 WAS MY DEPOSIT THE REST THEY COULD NOT EXPLAIN, THEY JUST KEEP SAYING THE SAME THING OVER AND OVER, AND I CANT UNDERSTAND MOST OF THE PEOPLE I TALK TO. I HAVE SINCE HAD MY ELECTRIC TURNED OFF 5 TIMES, EVERYTIME I CALL THEY TELL ME I NEED TO PAY ANOTHER 78.22, I HAVE SINCE FEBRUARY PAID TXU ALMOST 2500.00 TODAY IT WAS CUT OFF AGAIN, FOR 151.00 AND I HAD JUST PAID 78.22 AGAIN ON 5-4-2010, I ASKED THE MAN I WAS TALKING TO IF THIS WAS ALL I HAD TO PAY HE TOLD ME I WAS GOOD FOR THE MONTH, TODAY IS THE 18TH OF MAY. TODAY I PAID 500.00 TO TXU, AND WHEN I ASKED WHAT MY FINAL BALANCE WAS, THE MAN COULD NOT TELL ME. THEY COME UP WITH LOTS OF EXCUSES, NONE MAKE ANY SINCE, I HAVE EMAILED THE TEXAS UTILITY COMMISION AND NO RESPONCE. I AM AT MY WHITS END WITH TXU. CAN ANYONE HELP ME, THESE PEOPLE ARE CRAZY. NO ONE CAN HELP YOU, NOT EVEN A SUPERVISOR.

TXU Energy came out after Hurricane Ike and said it would under estimate all accounts in order to help its customers through the tough times of recovery. The follow month the added all the kws that they didn't charge for to the October billing period. We all know that when you consume more energy you get put in higher charged bracket. Well my 690 sq dt apartment cost me $330 which included a $179 fuel adjustment charge.

I will be submitting a complaint and I will be changing services.

TXU Energy is located within the John Adam St Gang in London. Many institutions in this area have been taken to court. This includes the Cookson Group, Smith and Nephew, Clive Parritt of the Business Exchange. Paul Marshall of Marshall Wace hedge fund (also a trustee at ARK, Absolute return for Kids) has two separate identities at the Charity Commision (England and Wales). Google 'John Adam St Gang' for more on this.

TXU is ridiculous, plain and simple. They have sent me two high bills since I moved into my home. I never use the dishwasher, I have one flourescent energy saving bulb in each room of the house. I barely turn the lights on at night and before I go to bed I unplug my computer and other appliances. The thing that really gets me is the ridiculously high electric bills on a home that uses gas to heat up the water tank and for the air conditioning. It's crazy to me that my bill was $300.00 this month and I was barely home because of summer vacation. But the most shocking thing to me was when I spoke to customer rep for TXU and she had the audacity to ask me where my meters were located at. Now call me crazy but if a meter reader goes out to read my meter every month wouldn't they already know where my meter is located? Hmmmmm.
Lourdes Ballard In Texas

TXU needs to hire more support people. Their automated system is near impossible. The hold times are ridiculous. They should review the hold times and hire more people based on hold time. If it is more than 5 minutes over a period of 30 minutes, hire another person...I have been trying for days to get through on a billing issue to no avail.

Customer service for existing accounts is an absolute nightmare. I had a super high bill in February 2010 (higher than July or Aug 2009). I called immediately--talked to someone in Pakistan. I waited the two weeks and no answer to the complaint..no explanation of what the investigation revealed. Today I have talked to TXU customer service in the Phillppines and Guatemala got the same run around. I demanded to talk to someone in the USA and was condescendingly told that they did not know a number in the USA. It was suggested that I just keep redialing the same number until someone in some call center in the USA answered! Finally, it clicked...I posed as a new customer. Sure enough I got to an extremely helpful Missourian who was more than capable, willing, and understanding to help me with my problem. Do you realize that until your electric company contacts Centerpoint to access your account Centerpoint cannot do anything? This process took over 4 hours and reduced me to tears until I found my resolve to see it through. BE advised...companies outsource your customer service.

If you are tired of dealing with TXU you might want to try Ambit Energy. I have heard that people can actually talk to customer service and can understand them with Ambit. Apparently when you call TXU you get to talk to someone that does not understand English. If you are interested in switching go to vickylamson.joinambit.com and get signed up. It is no cost to sign up and if for any reason you lose electricity during the switch Ambit will pay your first months bill.

I just experienced the rudiest customer service reps. I've ever encountered in life. I started calling 10/21/09 at 2:40p.m. to get my service turned off by/on 10/23/09. Every rep.(3) I spoke with spoke little to no English, and was unable to understand me, nor was I able to understand them. They refused to discontinue service on or before the 23rd. because the request wasn't processed before 3p.m. Its not my problem it took their reps over 32 minutes to process my request. I held on for 26 minutes for someone in the sales dept. to try and convince me otherwise, and this was in addition to my 6 minute conversation with the initial rep. Now, I won't be living at a residence for 3 days and yet have to pay and have utilities on in my name due to their incompetence. I will never return, nor will I recommend anyone to TXU.

Have recieved at least 15 emails saying they would resolve my issue within 1-2 days. Have also sopoken to at least 8 "customer service" reps. (none of whom spoke English as their native language).

Today I received 2 more "corrected" billing statements...both dated 7/27/09...the first says I have a $42 credit balance...the other says I owe them $147! The meter number on both (as well as the 3 previous statements) is not the same as the number on my meter. This is not rocket science!

I have been trying for 32 days to get the information corrected on my bill.

The exact same thing happend to me. My electricity was to be turned on 5 days before i moved. I go there the day before the move and there is no power. I call and they said they would have a priority connect for midnight.. we are there till 2am on the phone with them and all we get is a supervisor for collections who can only say "i'm sorry i understand i cannot help you". This was the first time i was ever using TXU and they kept sending me to collections. She later hung up on me. I kept receiving promises of a weekend priority connection. I finally received power on the following monday, 8 days after it was supposed to be connected the first time.

Now i receive my first bill for 29 days of use, $1500 for 10000 kw/h in my little 1400 sq ft house with all energy star appliances and a/c on 75 degrees so its basically off all the time until the last week or so. Still fighting with them to get this resolved

i agree they were very rude an poor quality service..everyone i talked to had an additude like they did not want to work there an half of them i couldnt understand ...they over billed me for there mistake txu uuuuu suck seriously...stay away from them...

We moved from Magnolia in Feb. back to Dallas. I put in a disconnection with TXU on Dec. 28, 2008 for service to terminated Jan. 05, 2009... They NEVER terminated my service and they have sent me a bill EVERY month since! Now the bill is over $1200.00! I've called and called. They said they would investigate being the kilowatts that were used each month were over 1500! We didn't even use that when we were living there.

When I had service connected in Oct. 2008 they sent me a bill for the "estimated billing" thing they did when IKE hit...which our service wasnt even connected then! TXU is a mess!

And just to let everyone know an electric provider CANNOT estimate your bill unless your meter is not accessable...! So what TXU done (or maybe it was CenterPoint, don't really care...) was just sit on their butts and send people a bill for service they didn't have or use!

I filed a complaint with the PUC and they told me it was illegal for a REP to "estimate" a bill without trying to access the meter...AND that most meters now are those "Smart Meters" and they can just read them from their office without having to come to your house!

JUST TRYING TO RIP PEOPLE OFF!

Tony,

I feel your pain. We moved from the Houston area to the Dallas area and closed our account in Spring on Novmeber 30, 2008. TXU sent me a statement in December showing this account had a credit of$115, but I never received it. I started calling towards the end of January trying to get this credit issued to me. I was given the run-around everytime. I spoke to no fewer than 5-6 different people every time I called. There was always a reason as to why they couldn't help me. Either the "system" was down, or they didn't have access to refund information...whatever lame excuse they could give to transfer me to someone else. Each phone call lasted for several hours, most of that time on hold, or dealing with a "customer service representative" who barely spoke English. If I did get any resolution, they would say exactly as you stated, "allow 4-6 weeks to process your refund". Very frustrating. Finally, after threatening to call the Better Business Bureau and my attorney, I got someone who reluctantly helped me. I got a call from a lady (who spoke very clear English) from a local area code here in Dallas who said she needed clarification on my mailing address so she could send me my refund. Apparently it had been recorded several different ways and she didn't know which address was correct. (Surprise, surprise!) So there has to be local offices that you can get to without dealing with the headache and non-stop run around you get with the 1-800 number. See if you can find it, continue to be persistent...and Good luck!

My mother whom lives in Tyler Tx was over charged and cut her electric off for twelve days she is a sinior citizen and has her great grand children this is uncalled for i demand justice for all that was done to her and childern there was know reason for this to have taken place as it did I will call my lawyer and I Will see to it that my mother get all that is owed to her pluss compensated as well these are very rud liers evil and worthetless people and they are going to hell they nerd Jesus your truely C .B.

I'm gone several months of the year. TXU had permission through ACH withdrawal for my bill each month. I was gone February, March, April and May. My bills range from $20.00 to $127.00. No problem, the were paid. TXU said they thought the meter was dead, so they replaced the meter and re-calculated the bill with me then owing close to $1, 000.00. When I leave for weeks or months at a time, I cut the circuit breaker off, except for the area of my telephone and freezer/refrigerator. I called and spoke with them, by name time and date. They brought it down to $500.00, Still not good. I asked them what kind of problem did my meter have, was is mechanical problem? I am not responsible for mechanical problems. The recalculation was in their favor. My electric will be cut off on 4 Dec 2008.

Oncor shut off my energy because they said we owed them $230. We were never notified of this charge. Our energy company is AMbit.
Oncor said we Tamperd with our meter.
The Oncor guy was not giving us any information and told us that he was going to take "HIS" electric box away from me. So he detactched the meter from the wall. I called Ambit asking them of these charges they said we are current on our bill. So my next question was why would we TAMPER with a meter if we always pay our bill? why would we need to tamper with it?
So I called ONcor they treat you like your guilty until proven innicent!
I told them I didnt not know where my meter was how to use it or how to even TAMPER to change the reading!
I told them I wanted my electricity turned back on right away we had just bought groceries and they all were spoiling and my animals were getting sick as Texas heat is bad enough outside let alone in a house with out air!

I demanded Oncor to prove to me that I even TOUCHED my meter ever...
They said no matter what I had to pay the $230 and could desput it at a later time!
The Oncor guy laughed in my face as he took my box off my house he was very rude.
I paid he $230 JUST TO GET THE ENERGY TURNED BACK ON AS I KNEW I WAS NOT WRONG AND WOULD GET MY MONEY BACK!

Oncor left us without energy for 5 DAYS! had every excuse as to why they couldnt turn it back on. First was they didnt know the Code to get into the comunity. ( they knew the code when they wanted to turn off the engery).. They then said the meter box was taken off the poll so they couldnt turn it back on.. If you remember me telling your earlier the Oncor Guy got mad and said he was Taking HIS box back..

So unprofessional and they screwed up yet wasnt willing to even hear what we had to say...

The company after 5 nights got the energy turned back on, after the fact all $400 of my groceries spoiled and my pets stoped eating bc they were soooo hot and now were sick!

So I lost $400 $230 and pet docter bills! ALL BECAUSE ONCOR THOUGHT I TAMPERD WITH MY METER>
THEY NEVER COULD SHOW ME PICTURES OF ANYONE TAMPERING WITH IT>>

IM VERY ANGRY AS TO HOW A COMPANY CAN ACCUSE A CUSTOMER OF SOMETHING THAT THEY DONT EVEN HAVE REAL PROOF OF!

I had the same problems but mine is different i had a night time option but i didn't even used that much electric i work all day all i do just used night time plain from 10 pm To 6 am they always charge me 100 or 150 its the max but with last to months they send me the bill for 425 and 461 its so crazy so i cancel the service they end up charge in me 295 but i did ask the guy on the phone he saids it was 150 i ask him like 4 times then i called in and complain them so they supervisor said her heard that record it was right he said that but he still charge me 295 they are rip off they don't keep there word i will recommend everybody when they go with this service should right everything down and make sure the amount because they will said some thing else I'm glad that i switch it to a different company

I am so tired of TXU doing this... I knew I couldn't have been out here going through this alone! I just got off the phone with a "supervisor" for the umteenth time year... no one has answers and the company "oncor" which reads the meters are unreachable... the attorney general must be receiving hush money for this!

This is not unusual. TXU charged me for months after I had moved out. They said I called on the day I said to cancel in question, but there were no specific notes as to why I called. Every other company got my cancellation or transfer information except TXU. Now, my daughter is going through the same thing. She is at home about 10% of the time which includes her sleeping time because she is a full-time student. Her electric bill is outrageous. When she told them she only has the refrigerator and stove plugged in they say that the bill is about right - which was about $170. She has her sockets covered up. She has a TV and a stereo that she keeps unplugged until she uses them which she has not been able to enjoy because of overloaded classes. However, TXU still claims that it is basically the refrigerator and the stove costing this much money. She tried to get them to tell her how this could be true and the customer service woman just starting talking saying that some of the things she has plugged up pull more energy than others. TXU is not a fair company.

I haven't received a bill yet, but my estimated usage this month is at 1671 KWh, which at my rate, (including TDU charges and taxes, $0.17/KWh) would be $284, but the estimated usage is displaying that it will be $558, which would be a rate of $0.33/KWh. All I can say is that if my bill comes out to anything near the estimated price, I will be cancelling and taking legal action. All rates and fees within my contract have been overlooked and accounted for and come out to nothing near what my estimated price is.

TXU signed me up for a rate plan that insured the lowest rate. Then I find out it was the one of the highest, but when I shopped around and switched was charged $200. TXU did not want to work this out with me and their customer service routed to Manila was terrible. STAY AWAY FROM ANY RATE PLANS WITH TXU. YOU CANNOT SHOP FOR THE BEST RATE BECAUSE YOU WILL BE CHARGED $200 IF YOU SWITCH!

TXU is by far the most expensive electric company i have ever done business. There are others that are cheaper, but you can't get those companies where I live. TXU knows this, and I believe they only jack up the price because they can.

I have cancled Service on June 17. I have a 2000 dlooas credit that was supost to take 5 to Six weeks to recive. Its now September 4, no check, and when I call every week for the last 4 weeks. All they can tell me is sorry I should jet It next Week.

I recently purchased a home in Belton, TX and family moved in in Sept when temps were in the high 90's. The electric bill was $290 for October which wasn't too bad but in Dec it jumped to $350 and in Jan over $500! I changed plans and they hit me with a $295 fee. Now I want to get out of their strangle hold and it's going to cost me $150. Every week I get electricity usage updated that my bill is going to be $50-$100 more than they forecast it to be the previous week. I think they need to be investigated and pay the customers back. They have spoken rudely to me trying to make me, the customer understand that the home I purchased is not energy efficient. I had the previous owner who had TXU energy also, send me the past year's bills they had with TXU and not one bill was over $300. Not for the hottest month and not for the coldest month! This company is a fraud.

TXU needs to be regulated

I have the same problem with TXU, my bill for Agust is 3 times more than what i usually pay, i know how much energy i used per month and i know what i should be paying. I have been a customer for TXU for almost two years. last month (july)they double my bill i paid it and i did not complain but this month they went all out and charge 3 times more than usual and this time i did complain because i do not agree with their charges. I contacted customer service and they said that the meter is correct, that everyone pays more during the summer because is hotter, and that i'm being charge the correct amount. I understand that if you consume more energy you have to paid more, but just because everyone is using more energy does not mean that i have to paid more. I do not know what to do about the bill, i know that if i pay it they will get away with overcharging me.

can anyone suggest something?

I have never in my life dealt with a more fraudulent company than TXU. I was ignorant and I guess spoiled coming from the North East where utility companies are regulated and kept in check with the government to make sure they aren't over charging and lying on bills about usage. Here's what I just submitted to the BBB, I doubt it will get me anywhere. But basically my bill went from being $60 to $430 the next month and this was with no one living there half the time! We have tried and tried and tried to get TXU to admit they are either lying or made a mistake and they won't budge. Dealing with them for the year and a half I was in Texas was a nightmare, our electricity was going out all the time, they turned it off without warning and would turn it off even when we paid our bills on time and try and charge us a fee to get it turned back on, not to mention that they wouldn't send someone out for another day after they turned it off. And we were being overcharged the whole time we were there. We had bills up to $600 for one month in a one room studio apartment. Oh and we almost never received our bill in the mail. I would have to call them several times before I could get a bill actually sent to me, including my last bill for the apartment I moved out of, I still have not received it even though I've asked them to send it multiple times. I also have never been able to actually view it online because their website conveniently enough doesn't load the current or past bills:

I believe that TXU Energy has provided false meter readings and estimates for account number {woops editing out my account number and former address}.
I initially contacted the company in the beginning of January 2010 regarding a $430.27 charge for the month of December, because the charges had almost doubled from the previous month and had gone up more than 5 times from the month prior to that. Considering that I was not living in the state and there was only one person living in the apartment part time the reported usage was obviously false. I was told that the meter reading was estimated based on the usage from one year prior. When I mentioned that the previous year we had had an issue with a heating unit which was malfunctioning and over using electricity and that after it had been fixed our electricity bills had been reduced significantly, if they were estimating based on the December of 2008 then the estimation would not be correct because the heating unit not only was now functioning properly but was also not being used the majority of the month because we had already begun moving out of the apartment and were not there for much of the time in the later months of 2009. I was told that the corrections would be made on the next bill when they were able to get a new meter reading.
I have since contacted TXU again because my bill is still very high, and believe that they still have the incorrect meter reading. The meter reading for the month of December 2009 which was based on an estiamation on January 3, 2010, not an actual reading had not been adjusted by even a single digit, the bill had not gone up or down at all, TXU claims that they estimated the bill for Decemeber 2009 usage down to the very last penny without looking at the meter. Additionally we were told that there was an estimation because on January 3, 2010 the meter was not accessible. This statement is false. There are no fences on the property, the meters are outside of the building, there are no animals living on the property and there were no weather issues on January 3, 2010 according to weather history data. It was stated by the TXU representative that they are allowed to make estimations 3 times per year. Because there was no reason for there to be an estimation at this date it seems highly likely that the estimation was made to maximize TXU's profit rather than bill me, the customer the actual amount of electricity used for December 2010.
Our situation is certainly not unique, upon researching the company there are countless complaints of this very same issue with other customers and former customers.

Amazing...I just had the same exprience with TXU. Their lower management appears to be inept, univolved and unable to provide a quick cost benefit analysis where both parties benefit. The revenue they lost from me deciding to switch services is far greater over the remaining term of the contract that waiving the fee and allowing me into a lower rate TXU plan. People do not realize that TXU is basically a billing service. All of the lines and service outages are handled by Oncor not TXU or any other "provider"...and the electricity is bought and then resold to their customers. It appears to me that try to convince people that they produce the electricity, distribute it, and handle the lines and do everything. They are basically a billing service selling you the electricity you use. Any other company can provide you with the same service. We need to all wise up and contact TXU to try to get them become competative. Otherwise, we need to change services.

TXU OVER CHARGES and their customer service is horrible

I know exactly what you mean. I live in a 2 bedroom apartment myself and in 2 months my bills totalized almost $800, I call several time to let TXU know that it may be a problem with the meter; because it is impossible to have such expensive bills in a apartment, but they really don't seem to be concern by that!
I don't know what to do anymore! the only answer is that even if I have to pay $200 early cancellation fees I 'm going to switch with another company!
being new in USA does someone knows which one I should turn to? I will like also to report these outrageous TXU bills to a consumer association, give me some advise.
Thank you .

If they're going to keep you on hold for thirty-five minutes, and pass you all around the poorer-paid parts of the globe like a cosmic football, they ought to figure out some wait-time music that doesn't sound like something from Nintendo 64: Zelda: Ocarina of Time.

It's pretty clear, in speaking to the service people, that they hate TXU as much, if not more, as they hate you; and maybe even more than YOU hate TXU.

The absolute worst cutomer service ever, bar none, I was on hold one hour and ten minutes..I then disconnected. They posted my payment to the wrong account and disconnected my service twice over it. I called seven times to resolve the matter each time I was told it was fixed, I then found myself literally in the dark. Avoid TXU, a very frustrating enocunter. Moreover, they outsource- good look with communicatine.

To whom it may concern

On Thursday July 10th at 2:30 pm center point energy turn off our electric at 2:45 pm I called TXU and talked to supervisor Vicky at that time she gave me an order # 1-4noxct and told me that our lights would be back on by 10pm, that she was sorry for the inconvenience and that somehow when we transferred our service back in May from 16815 Forest Bend ave, Friendswood, TX 77546 to 11910 23rd street Santa Fe, TX 77510 the representative did not send the correct paper work to Center Point letting them know that TXU was our provider.And they had it listed as a non provider address, so therefor disconnected the power. Also to my understanding and my account was classified as inactive. I was never made aware of this and I thought nothing about it because I received a bill from you stating the amount of electricity used and that I had a 171.00 credit.
On Friday July 11th at 9:00 am I called TXU and told them I still do not have electricity they told me it would be on today.
On Friday July 11th at 11:00 am I called Center Point Energy and spoke to Lahni a representative from there company and she informed me that she was showing to order for me or for this address, that there was an order but that TXU back dated it and at close of business on Thursday that order was kicked out because they don’t take back dated orders. But she informed me that with a “ walk around order ” from TXU that they could have our power back on within 4 hours. At that point she told me that if I would like to call TXU on 3 way she would be glad to speak with the supervisor about what to do so that our power could be turn back on as soon as possible, so I called and we both spoke to supervisor Jesse and he told us both that the walk around order would be sent right away and that my power would be on today.
On Friday July 11th at 5:00 I spoke to George and he told me that the orders had been sent to center point and that power would be back on. But if they where not back on then get a hotel room and that TXU would reimburse me for it, I then told him that it would have to be two rooms since my dad lives here also and that I also have dogs so that I could not stay in a hotel.

On Friday July 11th at 5:20 I called center point energy and spoke with them and they informed me that they had still not received the walk around order but that they had received a move in order for Monday. She also informed me that if they would just send the safety net paper work that they would turn our power on, even on Saturday.
On Friday July 11th at 5:45 pm when the power was still not on I called back and spoke to supervisor Omar and told him what center point told me and he told me that 4 orders had been sent and that is all that he could do when I confronted him with the fact that center point told me that they have not recieved any orders from TXU he became very rude and basically told me that nothing else could be done until Monday. I then hung up on him because he was so rude.
On July 11th at 6:15 pm I called back again and they informed me that the system was down and there was nothing they could do for 3 to 4 hours.
At that time I went and rented a generator so that my family at least had some lights.
I then went to Mal - Mart and bought a window unit.

I lost all of the food in my stand up freezer and all of my food in my refrigerator
I am also out the money for the generator, the gas for the generator & The air conditioner
not to mention all the mental strain and stress this has caused me and my family

on Monday July 14th I spoke to supervisor Vicky and she informed me that after the power was back on to fax all my receipts and expenses along with a letter to the claims department and that I would be reimbursed for my losses. And she gave me two numbers [protected] and [protected]. To fax them too

After a high pressure door to door salesman repeatedly came to my house, I agreed to switch to TXU as my electricity provider. After locking in a 12 month contract with a penalty for early cancellation, I realized the salesman misrepresented several things to me, including the amount of my rebate and the cost to cancel with my old provider. Basically, it cost me money to change to TXU. When I complained and provided proof of the misrepresentations, TXU told me "too bad".

A year later my contract has expired and I went online with TXU and selected a new plan for a slightly lower rate. One day later, after locking me in, I receive a letter from TXU that says "thanks for selecting our new plan. By the way, since you have been late at least once in the past 12 months we need a $400 deposit". If I had just chosen to go month-to-month and not selected a cheaper plan I would not have been charged a deposit. I called TXU and the representative said "I can waive that. That was just charged because you did that online". Hey guess what - she was wrong and she didn't waive the deposit. When I complained to TXU I was again told, just like last year, that their employee was wrong and I was stuck with the charge. And, once you pay a deposit, they will keep the money for 12 months. If you are late EVEN ONCE during that 12 months they will extend the deposit time for another 12 months. In essence, never be late, even a day, or your deposit will be theirs for another year. Yet you also pay a late fee each time. Plus “Jay” (employee id 17378) responded to my complaint about the new deposit by rudely asking me “Do you EVEN read the notices you receive?”

So basically I have chosen TXU twice, and both times it’s ended up COSTING me money. TXU's customer service is non-existent and they can apparently make promises to you that they will not back up. Even though I have their door-to-door salesman’s promises in writing, and even though the promises their employee made to me were on a recorded call, TXU’s response is “oh they were wrong”. I cannot believe I signed up for another 12 months. This will be the last time.

TXU has been an absolute nightmare to deal with! We had the same problem as CVresendez; when the power at my late father's empty house was shut off unexpectedly, we got hit with exorbitant undisclosed charges for turning it back on, and TXU even charged a new deposit by claiming the only way for my brother out-of-state to arrange payment was for a new account holder to be set up (at additional expense) since my father had died and could no longer pay the bills himself!?! In the two years that the house sat empty, the bills varied widely, although nobody lived there-- the kicker was that the bills went from double digits to triple digits in the final months, after there were no furnishings and no appliances of any kind left in the empty house. Despite repeated complaints and questioning by us, TXU could offer no explanation for the horrific final bills, then offered us a $50 "shut up and go away" account credit-- which they NEVER posted to the account, referring our account to collections for $50 after service was terminated! T XU made our grief over the loss of our parent even worse, through their horrendous lack of ethics and service. Somebody should launch a class action lawsuit against TXU for fraudulent practices!

Greetings, All!

I am very sorry to hear about your trouble relating to your TXU experiences. Unfortunately, TXU doesn't seem to care about their customers and their issues. They were once a giant monopoly here in Texas, as was Reliant. But since deregulation, you have the power to choose your electric provider.

I work for Stream Energy via Ignite (the marketing arm), a competitor to TXU and Reliant in Texas. Unlike those two companies, Stream Energy does not advertise. They rely on word of mouth referrals from their customers to spread the word about the company. I am a Director with Stream Energy, and I'm here to offer you all a solution to your energy nightmare.

TXU charges in upwards of 13.8 cents to 16 cents for some month to month plans. The kicker is that sometimes they lock you in for a low rate, but when that rate ends, they don't tell you about it and put you on some plan for a ridiculous rate. Reliant is similar. My mother was on a low rate forever, and when she called Reliant, she found out that her contract had ended and they had rate hiked her to over 15 cents per kWh!

Let's assume you're on a Competitor's 12 month fixed rate plan. To be generous, I've calculated an annual electrical expenditure based on a 14.0 cent, 15.0 cent and 16.0 cent plan.

A Competitor
.140 (14.0 cents) x 1000 kWh = $140 x 12 months = $1, 680.00
.140 (14.0 cents) x 2000 kWh = $280 x 12 months = $3, 360.00
.140 (14.0 cents) x 3000 kWh = $420 x 12 months = $5, 040.00
.140 (14.0 cents) x 4000 kWh = $560 x 12 months = $6, 720.00

B Competitor
.150 (15.0 cents) x 1000 kWh = $150 x 12 months = $1, 800.00
.150 (15.0 cents) x 2000 kWh = $300 x 12 months = $3, 600.00
.150 (15.0 cents) x 3000 kWh = $450 x 12 months = $5, 400.00
.150 (15.0 cents) x 4000 kWh = $600 x 12 months = $7, 200.00

C Competitor
.160 (16.0 cents) x 1000 kWh = $160 x 12 months = $1, 920
.160 (16.0 cents) x 2000 kWh = $320 x 12 months = $3, 840
.160 (16.0 cents) x 3000 kWh = $480 x 12 months = $5, 760
.160 (16.0 cents) x 4000 kWh = $640 x 12 months = $7, 680

Instead of paying those rates, how would you like to pay 12.6 cents per kilowatt hour instead? Let's run the math on this and see what it comes out to be.

Stream Energy Fixed Rate plan @ 12.6 cents (12 months) (Houston might be a cent more per kilowatt hour. I will check on this)
.126 (12.6 cents) x 1000 kWh = $126 x 12 months = $1, 512.00
.126 (12.6 cents) x 2000 kWh = $252 x 12 months = $3, 024.00
.126 (12.6 cents) x 3000 kWh = $378 x 12 months = $4, 536.00
.126 (12.6 cents) x 4000 kWh = $504 x 12 months = $6, 048.00

As you can see, the saving are huge in comparison. You should not be forced to pay a higher rate for your electricity to fund your electric company's advertising costs.

If you are interested in saving money with Stream Energy, please visit the following website to Enroll for Service with Stream Energy. Http://hadley.igniteinc.biz/

My name is Ryan Hadley, and when you sign up for service, I will be personally responsible for monitoring your service plan. If your rate is about to expire, I have tools that let me know when it will expire, and when that time comes, you will be made aware of the new rate after your 12 month fixed rate is completed. It is my honor to service and support you.

If you have any questions or comments, please, do not hesitate to call me or email me regarding your electric service. I am here to help!

Kindest Personal Regards,

Ryan Hadley
972.979.3531
http://hadley.igniteinc.biz/
electric.guy.ignite@gmail.com

THE LAST BILL I RECEIVED FROM TXU WAS 5/08. I CALLED THE MIDDLE OF JUNE AND ASK FOR A BILL AND WAS TOLD THE ACCOUNT WAS CURRENT? OKAY, MAYBE I OVERPAID?
IN JULY, I CALLED AGAIN, AND MY DAUGHTER MAID A CALL AND THEY COULDN'T GIVE US AN OUTSTANDING BALANCE?
I ASK FOR A BILL EVERY TIME! IN JULY I CALLED AGAIN AND NO ONE COULD FIND ANY RECORD OF MY ACCOUNT? I ASK THEM TO SEND ME A BILL, ONCE AGAIN!
THIS WEEK, I RECEIVED A CALL FROM NATIONWIDE RECOVERY SAYING MY ACCOUNT HAD BEEN TURNED OVER TO THEM FOR COLLECTION? I PAID WITH A DEBIT CARD AND ONCE, AGAIN CALLED AND TALKED WITH EBIA. FOR 2 HRS, WHICH I SPENT ON HOLD MOST OF THE TIME, SHE INFORMED ME THAT I OWED $1021.99 AND I TOLD HER I HAD PAID THE COLLECTION AGENCY. SHE ASSURED ME THAT I WOULD RECEIVE THE FINAL BILL I HAD REQUESTED FOR 3 MONTHS, SO I COULD SWITCH SERVICES. I HAVE NOT RECEIVED A STATEMENT, AS OF YET AND I DON'T KNOW
WHY? SHE ALSO ASSURED ME THAT $1021.99 CLEARED UP MY ACCOUNT! I AM SOOOO DISGUESTED WITH YOUR LACK OF COMPLIANCE, SINCE MY CREDIT SCORE IS IN THE 800S AND I HAVE A RECORD OF PAYING MY BILLS!
NOW, I AM PLEADING WITH YOU TO CHECK THIS OUT...FIND OUT WHY I DIDN'T RECEIVE A BILL FOR 3 MONTHS AND CAN'T GET A FINAL STATEMENT SHOWING THAT MY ACCOUNT IS PAID UP? I WILL BE HAPPY TO TALK WITH ANYONE WHO CAN CLEAR THIS UP ! G. WINCHESTER