UAE Exchange Centre
Reviews and Complaints

Dear Team,

May I know why I am not getting any response from the concerned team. ?

May I know when my subjected Request ID#3411028 remittance issue will be resolved ?

I am financially stuck. Please do the needful ASAP.

Every time when I am sending email or trying to contact the UAE Exchange customer care - only getting an update as we are working on your request and shall get back to you but no resolution till now.

One of the customer care executive is confirming that Fund Transfer is initiated back to my ADCB account on 04-Nov-2018 but till date amount not credited to my said ADCB account.

Initiated for Remittance during the month of August, 2018 and till date money is not remitted to my Indian account nor reverted back to my fund transfer initiated account.
Let me know the details which is causing the delay for resolving the issue.

Regards.
Praveena Satya Kumar,
+971 [protected].

I have uploaded updated Direct Debit form on portal dated 26th Sept 2018.

Direct Debit is not activated after 15 days of followup. Several times I called customer care and they are promising that it will be activated on next day. Very bad customer care representative's response.

I had word with your Customer Representative and he asked me to check with my bank for the status. Also, he said he has arranged call back for me. Still I have not received any call from UAE exchange. Then I called my bank and they said they cannot disclose the status to me and status will be shared with only UAE exchange.
How come, UAE exchange Representative miss guided me and asked to call bank...Still Direct Debit is not activated...

04 October 2018
I visited today the UAE exchange and had to wait for 25 minutes (only one customer was served this time!); when my turn came I was told that they did not have the currency I was looking for (QAR).
This company's motto is : "customer service is our currency" What I experienced today shows no respect to the Customer!
A notice should be on the wall for all the currency that is not available if customer care do matter.

I am struggling with UAE exchange for the past one month in getting registered for online money transfer :
Huge delays noticed from UAE exchange for the following :
1) Direct debit activation
2) Beneficiary activation
3) To do online money transfer

More than 20 phone calls made to ur customer service to place complaints.
But uae exchange customer service never called back or send email to give status of complaints.

After much struggle done online money transfer.After 4 days of transaction received a call from UAE Exchange customer service (should be recommended for guiness record books for the call made atlast) informing my transaction declined.

Still running from one branch to other of uae exchange to get back my money.
informed by customer care another 48 hours.

please never trust uae exchange

I had transferred money from my FAB account to UAE Exchange for remitting to my Indian account in HDFC Bank. It has been 3 days and I have no clue where my money is. In this digital world, it is really embarrassing to see such events. Highly disappointed with their service. First of all, their customer care number [protected] is not working. When I somehow tried to fetch their contact details, the representative says they cannot confirm whether they have received the payment or not.How can anyone claim such things? Either you receive or you don't. Its been more than 72 hours and I still don't know where my money is. Second, we mailed receipts of transaction multiple times to customer care and still we could not hear back a word from them. This is pure ignorance. Horrible experience dealing with UAE Exchange. I highly recommend Al Ansari because you can at least track where your hard earned money is. Any one from the company, kindly take a look at the issue and resolve it asap pls. Thanks

Hi, I had given a request to redeem the balance amount from multicurrency card back to my account on 7th July 2018 from UAE exchange Dombivli branch.

Till date the money is not redeemed, every time the authorities say that it will be done by next week, now a days they have stared saying there is a server issue at our office and systems are formatted...

Are you guys providing service or making Joke of your clients.

Kindly get my balance Money ( 500 AED ) converted and credited back to my bank count by today EOD.

I have transferred money on 5th June 2018 through UAE Exchange, Tolichowki branch, Hyderabad to my brother. This money is for his food and monthly expenses. I am very disappointed with the delay. He does not have a single penny with him right now. I am very aggravated and dissatisfied because my brother has to suffer for 20 days of this month and still doesn't have the money.

st may 13, 2018, I had my bills payment transaction done at UAE exchange Megamal branch and one of the staff allegedly said that i had a fake money (100aed)my emirates id confiscated by the supervisor and i was hold for 3 hours at the said branch after 2weeks of back and fort at the CID police it was proven that the alleged money is Genuine not a fake. That incident caused me and my work too much trouble because the staff of the branch megamall is very incompetent enough in distinguishing fake money.

I have done two different transactions (cash payout) at ilford branch cranbrook road on 12 may 2018 and till today 17 may 2018 money been not received.i called branch more than ten times.one of employee said she is going to call me in half an hour but never happened.i called again after one amd half hour and speak to other customer service advisor he said he cant get connected to brand i asked for any othe number he gave me manager's number.i called on that number he did nt received.it was really annoying my half day wasted in all this mess created by UAE exchange.really bad customer service.if there is any technical problem they should inform customers.What is point using world's renowed company when they cant even provide you service on time !

I am a Filipino and I wanted to pay my SSS contribution today, 3rd May 2018 in UAE Exchange, Shop No.03, Al Mansoori Bldg, Al Qusais Dubai Branch. Unluckily, no one knows how to do the payment as no Filipino staff on duty that time i.e 10:30 am they said. The Manager tried to help me, however, he didn't able to log-in for almost 20 minutes waiting.

I really have to pay this as I was updating my contribution to Philippine Consulate which is located nearby.

I was so upset.

I did a transaction (bank transfer) with UAE Exchange on April 12, 2018 and as a procedure I transferred the amount via wire transfer to UAE Exchange bank account on the same day in the morning.

I was told that my bank transfer will take 48 hours but on the 13th of April 2018 i receive an email from UAE Exchange saying that my transaction has been cancelled as the funds have not been received in their account. After several calls and long waiting time on their customer care number i finally manage to speak to the representative who confirms that the transfer has been received in UAE account and my transaction has not been cancelled and was promised that my money will be credited to my bank account in India by Monday morning (April 16, 2018) and till now i have not received my funds. This has caused a lot of inconvenience as i had to spend a lot of time making phone calls, checking my bank transactions and exchanging multiple emails.

I also sent UAE Exchange the proof of fund transfer. I will now formally be lodging a complaint with the Central Bank in UAE

Details:
UAE Transaction ID: [protected]
Amount: AED 30, 017.75/-

I once was a respected customer but my mother, sister & I were served today in between 9:15-30am by a lady at your Liverpool Westfield branch hoping to send money. However, the lady was very rushed, impatient & rude about the amount we wanted to send as we were inquiring about the rate. I am absolutely appalled by her behaviour raising her voice at my mother. After even was worse when she had the audacity to start talking in front of us to another lady in the booth clearly making fun of the situation. I am disgusted by this level of customer service and hope this does not happen to anyone. This behaviour is disrespectful and unacceptable and until then I will not be returning to your company.

I was just in uae exchange to send money to Malaysia and an employee named El Mehdi was shouting at me when I was inquiring about the transfer. And when I asked if he's okay he was rolling his eyes and just sigh at me. He acted as if I was bothering his time at work. I went to ask another employee about him and he said thats just how El Mehdi is. I work in a customer service sector and I understand how frustrating it is to deal with customers and how tiring the work is. But how he acted towards me is really unacceptable. Apart from that, having someone to justify his behavior as normal and "that's just how he is" is disgusting. And that's just me that he's rude to. I can't even imagine if it's an old person that he treats this way. I want something to be done to him. I will check on this branch again to see if he is still working there or behaving this way. I will do something about this if there is not action done on this employee. Having a customer service organization, you better make sure you have proper employee with proper training. Email me back with updates at [protected]@yahoo.com as soon as possible if not I will have further actions done.

Am frequently sending cash through lulu forex from Bahrain to India to my bank account
Last time I used uae exchange to send my money, during that time uae exchange given a gold card (charged 1 BD) and said next time onwards you will get maximum rate while you use this gold card,
Yesterday I went to uae exchange brach and asked rate he said 171.3 and after that I produced my gold card and I said I have your gold card but he Said same rate for every one no changes
See I got stucked I called manager from his side also very rude behaviour [protected] his number)
If no changes why you people are cheating customers to compel to buy gold cards
Too bad behaviour from Cashier and management
I will never send money from uae exchange and I will never refer to anyone

Hi there,
my no-[protected]
I have send money on 6oct 2017 and till now it is not reached to my partner account. I have submitted my paper to a White chapel branch on 10th oct 2017. When i called customer care first for 30-40min nobody attend my call and said my no is 1st and all agent is busy, when a agent attend my call she told me my document is not updated thats why money is not deposited to partner account. When i asked for refund they said there will be charge.
They are not sending money to other end and not me both side they are charging. Really frustrating..
1. why UAE deducted moiney if it can't deposit to my partner account.
2. why UAE did not contact me by phone (they have all record) if they need documents.
3. When i gave paper by my self why it is not updated on system.
4.It is big company but there are not enough man power to attend call, customer have to wait 40min to go through.
Really not happy with service this time and want to close my account W.Union is much better send money in 2 min.
Thanks

Dear Manager,

Today morning around 11:00am, I went to your branch in SALAHUDDIN BRANCH to send money to philipinnes and pay my credit card bill (total of 3 transactions) on my last transaction which is the credit card payment the teller/cashier asked me how much do i pay for my credit card, i told her to wait for a while as i have to count my money first since i have already 2 previous transaction and was already confuse with how much cash still i had in my hand. I counted my cash 4, 500 i told this teller i’ll pay 4, 500 but told her to count it again since i am already confuse with my cash. Without counting the money that i handed to her she enter 4, 500 and already had the printout and asking me to sign it. I told her if can she please count the money again because i think i hamded 5k instead of 4, 500. She counted it and with a frowning face she told me its 5, 000. I asked her if i can pay all the 5k instead of 4, 500 but she answered me “you should have count your money before telling me u will 4, 500 and now you want 5, 000 because there are also other customers in the que” and with a not so good facial expression. I answered her back “that is why i told you to count it again first and i am also a customer and i also waited on the que before i get to this counter, i had 3 transactions that is why it took me so long” she is still insisting that i should have tell her i want to pay 5k instead of 4, 500. To cut it short we had an exchange of words and my temper got high, then this man came i dont know if he is the manager of incharge or supervisor and talked to the teller to just revised the transaction, but that lady is still talking and with her native dialect i dont know what she is talking but the man ask her to just do it and told me that its fine and said sorry about it. I appreciate what that good man did. My concern is that that teller shouldn’t act that way, you should inform your staff how to handle your customers professionally. Her name is “SHAGUFTAP” UAE EXCHANGE Salah aldin metro branch. I would appreciate if you could talk to this lady and tell her not to do it again with another customer. We, the loyal customers of uae exchange shouldn’t be approached that way. I request the management to take an action on this. Proper customer service is all that we want. Thank you

Dear sir,

Last July 26 the I open canera bank NRI account through uae exchange ajman city centre but still not activate from your side I checked canera bank head office also but they said, from uae exchange not send any document . Only 11days more 20th my flight before that I need that account for some work is there internet bank all so I complainted costumer care this is 3d time sir please, request id 2538574 but still no reply.sir please as soon as possible

Thank you
Mohammed Aris
[protected]

I have sent money to my family in India from UAE Exchange, dubai mall on 5, june, 2017. But instead of my family it got transferred to wrong account in India because of wrong account number. I have provide them all the details about the receivers name, bank IFSC code, Branch and Bank Name but the agent didn't check any details and send the money to different account number which was [protected] instead of [protected]. I know its a mistake from my side also but the agents are checking each and every details before transferring money to any account. Please find below the details of my transaction receipt.
XRno. : [protected]
customer number : [protected]
Txn Details : S HANUMANTHU
BeneBank Name : ANDHRA BANK
Acc. No. : [protected]

ID No. : [protected]/[protected]

I visited Abu Hail branch on the 28th of May 2017 to exchange a sum of 17 foreign currencies in total. Later that night, I received a call from the cashier by the name of Sandeep claiming that he had miscalculated and short-changed me of a certain amount in the large sum of Australian Dollars that was exchanged and that I needed to come back to the branch in order for me to receive my balance money. Although I had my doubts, I revisited the branch and met Sandeep. He then told me that I instead, needed to return some money back to him contradicting what he had earlier mentioned in his telephone conversation to me. When I questioned him regarding this matter, he nervously laughed and brushed it off. At this point, I asked if he was sure about this matter or perhaps some of the bills had fallen under his counter to which he replied no. He said that he calculated an extra of AUD 20. Since I didn't have my wallet with me then, I left the branch. Today, 30th of May 2017 I received a wasapp message from him claiming that he had over paid me for AUD 30 instead. This had led me to think that there is an obvious dishonesty in this business premise. From now onwards, I will not be visiting UAE Exchange for I was not only misled but also made to feel extremely uncomfortable as a customer. From my understanding, once the FC Sale/purchase Receipt has been stamped and signed by the cashier, it is final. The misleading info that he told me on the unsolicited telephone call to the amount of currency that he claims to have over-paid me does not tally. This is a serious case for concern and total imcompetence on this cashier's part.

Customer no: [protected]

I paid 1362 dhs payment from uae exchange city center ajman branch on 9th May txn no. 7773832754F77F7A
against my credit card account [protected] Emirates Islamic.
But as of today 15 May Emirates Islamic is saying they didnt receive the payment while UAE exchange says the payment was credited on 10th May.
I am very upset Pls find a way or update me what to do in this regard.

Marghoob ul Haque
[protected]
[protected]
[protected]@gmail.com