UAE Exchange Centre’s earns a 3.3-star rating from 133 reviews, showing that the majority of customers are somewhat satisfied with financial services.
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Claiming my money I deposited on uea exchange card
I opened the GoCash account in 2019 at one branch of UAE EXCHANGE LLC at grand city mall alqouz industrial Area 4. I also used to save money from that card now since closing the UEA EXCHANGE in Dubai it's now coming to three years. And I want to get my small money back because am going back to my country due to my company I was working with ending my contract. So please help me to get my savings back I might not come back to Dubai. Thanks yours yasin Ntulume
Desired outcome: Please I want to get my money back.
i need to withdraw my money
my name is Clinton akuro I'm here to ask how can I get back my money in the UAE exchange please provide me with facts to recover my money, I'm down and very sick email; [protected]@gmail.com number = +[protected]
Desired outcome: my account pay
Go cash card, no money refunded since 2020
Ever since "UAE exchange Centers" scummed our money from the Go cash card, we haven't yet received any help since 2020 March. It's now one year plus.
Tried calling Central Bank but they say those uae exchange they will call but nothing
Please if anyone received their money from Go cash cards please let me know and see where to start from.
Halam Halam Halam uae exchange. Bring back my money please
Is UAE Exchange Centre Legit?
UAE Exchange Centre earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for UAE Exchange Centre. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Uaeexchange.com you are considering visiting, which is associated with UAE Exchange Centre, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for UAE Exchange Centre have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Uaeexchange.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from UAE Exchange Centre.
However ComplaintsBoard has detected that:
- Uaeexchange.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The uaeexchange.com may offer a niche product or service that is only of interest to a smaller audience.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
Go cash card balance
I have been waiting to withdraw my balance but all in vain, will I ever get my cash back, all your agents say, they cant do anything about it .
I just need to withdraw my money .
Please help me .
I have been to different branches claiming about my money but they dont have a say on what to do . How long is this going to take, it's my only savings I was holding on . What should I do ?
Please give back my small money .😓😭😭
Desired outcome: [protected]
Require payment statements
Dear UAE Exchange,
I am aware that your branches are closed in UAE. But I have an urgency for you'll to provide payment statements on payments that I have made through your exchange. I would appreciate if I could get some assistance on this.
Thank You
gocashcards
I have renewed the 'gocashcard' on 21 Feb 21 (card no. xxxx xxxx xxxx 8728), however the balance in the old card is not transferred yet.
I tried to contact their customer centers (+971 2 635 5625, 600 555 550) and even some of their branches. But none of the call is answered.
Issue to be resolved by activating the card and transferring the amount in my old card.
Desired outcome: Issue to be resolved by activating the card and transferring the amount in my old card.
GoCash Card
Sirs
I have failed to use balance amount in pre-paid GoCash card # [protected] (co-branded with cleartrip - Master Card) issued in my name. Have been asked to contact the issuer at different merchant locations.
The issuer is UAE Exchange Centre which seems to have closed its operations temporarily.
Please help resolve the issue.
Thx & Rgds,
Manu Batra
Mob No +[protected]
Desired outcome: Refund of balance amount of approx USD 1,500/-
Voucher
I had got a voucher for 1000dhs to be utilised till March 2020. Due to covid 19 pandemic I could not go back to UAE and my voucher expired. I am contacting uae exchange for extending the validity of the voucher but no response received till date.
I had remitted a considerable amount to my home country due to which they had given this voucher to utilize. I left the country for vacation in January 2020 and could not travel back due to travel restrictions.
Desired outcome: Voucher validity extension
Cash stuck in uae exchange
Abhi[censored]ha k
Fujairah UAE
Sir/Madam,
My salary credited for month of february 2020 has been stuck in UAE exchange. kindly do the needful.
2500/- Dirhms
Emirets id no: [protected]
mobile number - [protected]
Product
We have been following for this issue since April 2020 with no solution. Please look into this and help us get back our refund at the earliest. UAE exchange provided WPS service for us in UAE for salary transfer to the employee. One such employee salary of March 2020 has not been transferred to her smart pay card. Upon following up the staffs there says because of their current on going UAE exchange issue with the Central bank they are not able to refund. The details of the company from which the money has been transferred is given below with additional details.
Our Company Name: The Office Store Corporate Customer
UAE Exchange Registration No. [protected]
Company Name: The Office Store Stationery Co. LLC
MOL ID: 747087
[protected]@gmail.com
Employee Details:
Employee Name: Katleen Torres
Emirates ID: [protected]
Employee Katleen Torres Customer No. [protected]
Salary: 2500.00
Transfer Amount: AED 2500
Bank Name: Abu Dhabi Commercial Bank
Account Name: | THE OFFICE STORE STATIONERY CO. LLC
Account No.: [protected]
Bank Branch: Sheikh Zayed Road Branch, Dubai
UAE Exchange Branch: Al Satwa or Karama Branch
My last communication was with Mr. Manoj he is the manager of UAE exchange branch and his email id is manoj.[protected]@ae.uaeexchange.com. He assured to sort out the issue at the earliest. On 23rd July 2020, he said they are slowly releasing all the pending refunds and he will take care of ours too. After that I couldn't reach anyone in their landline number +971 2 6355625 or their customer service toll number [protected]
My money stuck in gocash card
We booked our ticket from gocash card and then ticket cancelled due to covid-19 and we booked another ticket and moved from uae but we got our refund in our gocash card and money is there inside our card but we cant access to our card anymore because of those people cancel all the cards and waiting from long time to update and start their operations.
Salary stuck
My salary for the month of January and February 2020 is stuck with uae exchange and they are not giving it to me saying that I need the card for taking money out. I have asked them to provide me with a new card for withdrawing my salary as I lost my old card. And they are not issuing me a new card. Please help.
Amr Wahid Hemdan Mohamed Elsalamouny
[protected]
Urgent!!! [ ticket: 1251027 ] not yet received remittance in the philippines
Follow up on my remittance last March 14, 2020, until now my wife did not yet received the said remittance. Below are the details.
XRNo: [protected]
Sender: Rodante Rivo Abrazaldo
Phone no: [protected]
UAE Exchange branch: UAE Exchange Dubai Airport Free Zone Metro Branch
Amount: AED3, 500.00 + AED21.00 (service charged)
Receiver: Eunice S Abrazaldo
Beneficiary Bank: Banco De Oro Universal Bank, Lingayen Branch Philippines
Account No: [protected]
Amount to be received in PH Peso: 48, 294.00
Attached UAE Exchange receipt for your reference
Need your immediate action.
Thank you and regards,
Rodante Rivo Abrazaldo
Customer ID No: [protected]
![UAE Exchange Centre - Urgent!!! [ ticket: 1251027 ] not yet received remittance in the philippines](/images/complaint/full/1227928/compl_r9pjvprqnf705c9015utsbccbb_303057045da5905c943b6bca7b10a376.jpg "UAE Exchange Centre - Urgent!!! [ ticket: 1251027 ] not yet received remittance in the philippines")
Money taken but not received
Despite placing a large money transfer with uae exchange it has not arrived in my account. It has been 3 months!
Look out! Please ensure if you have money in the uae that you have it lodged at an international bank (hsbc or similar) and use the bank to transfer money. Uae exchange take you funds, promise to make the transfer but hold on to your money for months!
This organisation is dangerous and must not be trusted.
UAE Exchange not refunding my money back!
WAITING TO GET MY MONEY SINCE 3 MONTHS!
Had transferred all my savings through UAE exchange -> Transaction dated 25th Feb 2020 and Transaction No: [protected].
Waited for one month and in between did several followups and also complaints . However UAE EXCHANGE didn't transfer the money at all. So I called them and placed request for refunding the money back to me. Till now they have not credited the money in my account, irrespective of several follow ups and calls.Calls go on waiting for more than an hour. Crying for help to get my hard earned money back!
PLEASE HELP ME IN GETTING MY MONEY BACK!
Money transfer transactions incomplete yet
Hi,
I sent money to my country on 14 March via UAE exchange but till today its not received in my country.
I did multiple phone calls to their customers support but no one received it and every time keep the call on hold for more than 30 minutes.
Please advise that how can I get my money back.
Regards,
Raza Agha
[protected]@yahoo.com
[protected]
Replied
My money didn't credited to the account in india since march 15th
Dear sir,
I had send money through UAE exchange and didnt credt the ammount till now and I had raised the compliants through their online portal but till now no response, I want my money. This money my hard earned money which is required in my homeland urgently. If it get further delay it will be a big problem, kindly resolve my issue. Please please please.
My compliant no. 4289678
Transaction details are attached.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Salary of employees stuck
Dear Concern Team,
Please be informed that we had processed the salary month of Feb-2020 on 15th March and suddenly all UAE exchange branch is closed from 19th March 2020. So, few of our employee who lost their smartcard / PIN they are unable to withdraw the deposited Feb-2020 salary till now.
Few of them have their smart card & correct pin even not accepting by other banks ATM. Highly irresponsible, as people rely on their salary for their day to day, and nobody seem to care.
Kindly have a look and solve the issue ASAP.
Thanking you.
Regards,
Dhanjit Chetry
For, Bejita Painting & Bildg Maint LLC.
MOL-712850
Cont- [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Transferred funds not received
I placed a cash transfer with UAE Exchange at the end of February. To date no money has been received. Everyone should take care as I believe they have been hacked and neither your money or your data is safe.
Despite numerous attempts to get an update on when I could receive payment there has been nothing. BEWARE!
I have tried to email but get a standard response.
I have also tried to open a case with Dubai Police
I have been in contact with the UAE Embassy
I am registering complaints at any venue that I can as a means of warning people NOT to put the money through this organisation.
Update... Here we are now on the 14th August and still no funds receive. I have been told that its happening but words are cheap. I continue with my assertion that you MUST NOT use UAE Exchange as a money transfer facility!
Central Bank who oversee also appear impotent. I can only advise any reader to get your money out of the UAE as soon as you possibly can and to only use mainstream international banks.
AN UPDATE:
Here we are on the 27th May and we are no further forward! Still no funds received. There seems to be NO effort from UAE Exchange. Where is the money? When can I expect to receive it in to my account?
You would think these would be simple questions to answer!
Despite being told that they are investigating and that they would make contact there is still no funds and no contact.
The company cannot be trusted, you would be better putting a match to any of your money rather than to put any funds through this organisation
Transfer AT YOUR PERIL.
my email address is: appearsondba@gmail.com
My contact number is : [protected]
Please note this is a UK mobile number as I am currently in lockdown in the UK.
I have previously supplied my membership number etc
The transfer was done through Nakheel Branch at RAK Mall
Replied
remittance transaction not processed and money not received
I did online money transfer through UAE Exchange mobile app on 14th March 2020 but until now no money was credited to my account. It was really a big inconvenience, I need the money in this time of crisis, we badly need our money for our daily life. Its almost a month, it is not acceptable to delay our money. They should send it asap!
Even after number of email at Customer support email id as well as tried to contact through customer care help line number until now no response from other end.
My name : Paresh Sadadiwala
Mobile: [protected]
Dear, Until now no one called me or contacted me. I am still waiting for my transaction [protected] to be executed. Please do needful.
paresh.sadadiwala@gmail.com
[protected]
UAE Exchange Centre Reviews 0
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Overview of UAE Exchange Centre complaint handling
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UAE Exchange Centre Contacts
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UAE Exchange Centre emailscustomer.service@ae.uaeexchange.com100%Confidence score: 100%Supportuaeexchangeglobal@gmail.com100%Confidence score: 100%Supportcustomer.care@uaeexchange.com100%Confidence score: 100%Supportsupport.services@uaeexchange.com100%Confidence score: 100%Support
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UAE Exchange Centre addressPO Box: 234566, Level 3, Al Mansoori Building, Damascus Road, Al Qusais, Dubai, United Arab Emirates
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UAE Exchange Centre social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024 - View all UAE Exchange Centre contacts
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