UAE Exchange Centre
Reviews and Complaints

UAE Money exchange is crap company, they say money send instantly but they can, t . they send money after 10 to 15 days .. I experienced with them two times before and now I dont use them anymore . I recommend you all Dont use UAE exchange when you sends money to your family and abroad ..

They just Enjoy your money first then sends after 10 to 15 days ..

Thanks

Good Afternoon Sir.
I send money to India on 26.09.2014 through the concerned bank account. It is 11 days over still that money is not credited in Bank. My family is suffering. I don't know what to do? This is a big problem for me. Somebody can you please let me know the procedure to get my money.

I never faced such scenarios. I use to do UAE Exchange in Chennai. Though there was a delay, but I will exchange the money ASAP. Hope, you had a bitter experience. That too during emergency service.

Uae exchange is the worst exchange ever recently i went with my turkish friend at uae exchange at alkhairatiyat qatar region due to his comunication problem i was together with him we have send money to his home town but after several days his family did not recieve any money so went to the branch asking query about our transaction which we found there is mistake in the reciever name so we requested to change it and resend but the problem remains the same during this time we have the branch several times but in vain then the uae exchange personal start asking to pay 50 dollar by saying if you want to resend bank will charge excluding the 50 riyal we have paid before then i asked them we want our money back because it was already very late the bank personal said he will raise cancellation form then after 3 days we will get our money back. Then the real drama starts we went to the branch after 3 days to collect our money the uae exchange agent deduct 70 dollar by saying it is qatar central bank charges we are completely shocked that after all the waste of time and effort and several visits to bank they have charged us 70 dollar for doing nothing . We have been victim of fraudlement recently and we suggest everyone to stay away from uae exchange as they as highly unprofessional staff, no manners to deal with customers, fraud with customers.
I have disscused the whole incident with my friends and they were laughing at us that why have you gone to uae exchange we should ask them. For evidence i have attached the deduction slip
UAE exchange worst ever exchange in qatar

UAE exchange is worst company then dont pay on time on every time, my brother sent me money but i still did not get money to my account its 8th day ..

Crap services dont use any more and bycott of this Crap company

Always Use western union, WU is little expensive but you can get money on time

Thanks

I exchanged currency yesterday at the branch in Kollam and was not provided a receipt and they lied about rate by over 4000 rupees.
Stay away from this company they are money launderers and fraudsters!

saale angrezi to bolna seekh le!

madarchod!
gaandu!

I would like recommend RIA Money Transfer and the new services through bank deposit to India just for $10 flat fee to any bank of India.
RIA pay the money in the same day, without any problems and always offering the best rate possible. I give you an example today UAE rate is 54. 6449 INR at 11.17am, 6th of June, however, RIA MT rate is 54.80 INR. To get more information just call at [protected].

Regards.
Manuel Basurto.

I had transferred money to Indian Bank, Kovalam Branch, Kancheepuram, Tamil Naidu (one of your Xpress Money paypoint).

Initially the Bank Manager said, They don't know about Uae Exchange/Express Money, after stressing him for an hour he inquired about it.

After starting the processing he said it will take 4 to 5 hours or come tomorrow. where as within 15 minutes, I received a text(sms) from xpress moeny that Money has been collected by beneficiary. And he paid it at the end of the day.

Please train the pay point incharges.

Thanks
Anwar
Customer Nr [protected]

Xpress money is a fraudulent company that must be avoided in Ireland at all cost. Especially their agent on Mary Street, Dublin 1... please steer clear or they'll take your money. I'm about to launch a case against them in court for defrauding me. Be warned!

On Thu, Dec 29, 2011 at 10:24 AM, wrote:

Dear Mr. Ramesh,

At the outset apologies for the inconvenience caused to you at one of our branches on 23rd of December 2011. In view of the annual closing of branches, all our branches in New South Wales Region had to be closed early on 23rd and the related intimation was displayed in the branches for the information of our customers. The exchange rates are not static and move up and down in tune to the variations happening in the interbank market and the rates quoted are always valid only for a short period and is subject to change.

While apologizing for the inconvenience caused to you, we assure you that we will try our level best to ensure that closure of branches in future will be planned without inconveniencing our valued customers. We would like to inform you that we have an online portal – www.money2anywhere.com which provides a facility to transact remittance transactions anytime at your convenience. We invite and request you to register for this service. This facility offers 20% discount on charges for all bank transfers. With regard to updates on branch opening and closure, you can visit our website www.aus-uaeexchange.com in which we have already provided a page for updating our customers on such operational matters.

We thank you very much for finding time to bring your concerns to our notice and deeply regret the inconvenience caused to you in this regard. We thank you for the support extended to us so far and request for your continued patronage.

Assuring you our best service always and wishing you a very Happy & Prosperous New Year,

With Best Regards,

ANIL KUMAR RAMDAS | Regional Head - Asia Pacific (APAC)

UAE Exchange Australia Pty Ltd | Head Office

Level 5, 122 Castlereagh Street, Sydney, NSW 2000, Australia

Tel: +61-2-[protected] | Fax:+61-2-[protected] | Mobile: +61-4-[protected]

anil.ramdas@au.uaeexchange.com | www.aus-uaeexchange.com

www.uaeexchange.

Hi express team
Couple of days ago my cousin have send me Express money. He want to send money on my Easy paisa account [protected] but united arab emirate exchange have told him that u cann't send him amount on his account. this account is only valid for home remittance. why u told on commercial aid, Are u misguiding the customer!

Uae exchange burjuman branch

I send money from dubai to Philippines
On nov 2, and the bdo Philippines recvd nov 5, , how cool was that?

And when i asked the teller on nov 4 they say oh ok check in 1 hr, and nov 5 at 1pm the bdo Philippines rcvd, how cool again was that?

And when i sent email to the cust care theres no one answering why it was delay? How cool again?

So we pay 100aed for service fee? What for?

Yes, the worst service... they don't give proper details about transactions they don't have a fixed selling rate ... first when I went to the Uae exchange the person over there said he would send 4125 dollars then after some time 4350 dollars then again 4401 dollars finally he said that he would send 4411 usd but only 4371 reached to my brother every thing is fraud there ...

Such a crap system, please find alternate and don't use thier system. It's being 5 days that my brother is visiting bank agin n again but the banks says that money not received, I called them here in London n untrained and unprofessional dump staff said that money is ready to collect. So where and what I shall do? I'm going to complain it to fsa n other finical authority. Such a terrible n unprofessional service

The worst exchange ever, I send money to Pakistan. The receipt I got from exchange had the correct information regarding the receiver name i.e. Obaid ur Rahman.
But when the same receiver went to bank for collection they said that the money is under Shakeel name, when I got a call from Obaid ur Rahman the same information I passed to uae exchange and they said it's not possible the bank in Pakistan are cheating with you.
Next day I went to uae exchange to collect back my money they said, we are really sorry we corrected the mistake tomorrow you will get. and he assured us. but on the next day same thing happened and when I called to uae exchange they said sorry it was our mistake you need to cancel the request and it will take 48hours to get back the money. uae exchange is ### exchange with ### management.
today I might get the money till this time I haven't got my money

while u hv branches at metro station, u should be ready for quick transactions, u shold not west customer's valuable time, it happened to me twice in a month with me,
that I had to leave the counter without doing the transaction, Your Al Ghubaiba Branch, your staff are busy in internal chatting and out of 4-5 counters, only 2 counters r
hardly working for coutomers, today I had 5 minutes to pick up the train, a small bill payment have done easily by that time, mean while a senior person came with the bundle of money and instead of attending me, Mr. Arun Shetty was busy doing his job, even did't bothered that somebody waiting on counter. Few days back i was waiting for at least 10 minutes on counter, a lady Ms. Siwar was pleasantly chatting and exchanging mobile number with other lady customer even when the transaction was complete a long before.

From : rahul [protected]

My parents has submitted their passports on 7-April-16 for saudi visit visa stamping at Kurnool Branch, India to Mr. Naveen (0091-[protected]). We book Air Arabia flight tickets on 22-April-16, but still today (21-Apr-16) we have not yet received stamped passports. Kindly expedite the process to returne the stamped passport today. Shafi Ahmed. Mobile 00966 [protected].

Al rigga branch not al ghurair

I had my bad experience also here in UAE Dubai al ghurair branch I want to receive money from Bahrain because one of my friend sent me money for financial purposes I enter the branch and I wrote the mtcn I give my passport I.d and the sender name . all is okay but they refuse to give a transaction because of my middle initial "M" mariano I tell them that it's mariano And I have a previous transaction here on this same branch but they declined to give a transaction I try to get in other remittances there is no issue at all .. Some times used our common sense because if theres any problem with that transaction I am the one who also suffer for that I present my I.d there and they have my details just only for middle initial and it didn't wrote it full... I will never go again on this branch ... Worst experience ever...

I have doubt your ex employee Mr.Anoop, who is now working in First Gulf Bank Dubai is exposing all the details of transactions of the customers to some agencies. You have to take serious action about this issue. It is implied agreement that you should not distribute the details of the customers transactions to any body. Please take care of him. Now i have changed the exchange and i am not doing any transactions through you. This is for your information

Sir/Madam
Dtd 2/10/2010 i used to send Uae exchange xpress money to india for my wife at emergency situation. Dtd 04/10/2010 my wife went to the branch which is located at Puliangudi (br) Tirunelveli (dst)Muthoot finanace Ltd- Tamilnadu. They said come on evening 3'O clock, Morning time we can't pay. So that my wife return to my home nearest village around 6 km. At the same time i spoke with Mr.Rajesh who is dhaid UAE Exchange branch of the manager said we will care about this issue and he got my home Phone no and he said they will call your home.. Please note that till now no one else call to my home and after 3 o clock my wife again went to the branch she got a result same?
1. I want to know the Reason?
2..I send Xpress money it means instant cash
3. 6 years 4 months i used to send money at UAE Exchange..there is no more issue exapect this...
4. At Emergency time money will not Help 'ON TIME ' it means what is the use!
Please try to understood...and give me feedback as soon as...

Thanks& Regards
SP.Muthu kumar
Kalai73uae@gmail.com

Mistakes do happen from any organisation. I am dealing with UAE Exchange since 20 years. I have seen their India, Middle East and UK operation and believe you me friends, they are the best. Staff is very co-operative and helpful. They do not send illegal people's money and do not make fraud transfers, so many people do not like them. But in todays world I will prefer to be with some one who is strict and follows rules rather than sending money helter skelter like hawala guys. For an individuals mistake one should not blame the entire organisation. I have my sympathies for Shipra, but may be in long run you will admit that what I am sayin is correct.

On 6th Oct the row conversion rate was 76.63 [Median price = 75.83935 / 76.63183 (bid/ask)], what they told you is 74.70 .. a straight 2 ruppes as their conversion charges... It is too expensive.. !

They are just lying.. If HSBC confirmed that they had transferrd the money within 2 hours..then they are definitely lying. Action must be taken against them and people shold not transact using UAE exchange.

I truly agree on same

This is theft...please do NOT make transactions using UAE EXCHANGE..

This is really very bad on the part of UAE Exchange, this is really unexpceptable behaviour. They are just trying to mint money by unfair and unethical means. After reading this I feel that they are using various means of duping people and robbing their money.

Even I faced a similar problem. BIG LIARS...

i truly agree as they make all false promises..please beware of UAE EXCHANGE

Yes, I fully agree with the above mentioned scenario. It does happen at times when you transfer money through UAE Exchange.

I hve two gocash cards which i am unable to retrieve since last couple of years. Can someone kindly advise what procedures can be followed to get back my money?

my smart pay card balance money is still there

I have money on my gocashcard till now i ddnt recieve or refund any money from that card i have put money on that 3 years ago until now no one is replying me back what should i do? Pls contact me on my number [protected]

Gocash card number# [protected]

Name:katrina joy palma

my three months salary in uae exchange . that is not received yet

Lot Of ATM /CDM Machines in UAE, ABU DHABI, MUSAFAH AREA, But NO use, all machines are useless . all machines are out of order. if any one working its showing OUT OF CASH, if like this why these machines are here, throw it away.

You either hire responsible employees. Or stop service

My online transfer made & cleared on Friday (28 June). I was told credit to beneficiary bank in 24 hrs which is Sat (29 June). To date, no credit was made in spite of multiple updates from the cust. service team that it shold be credited (again!) in 24 hours. 2-3 days to clear is acceptable but this long time and varying feedback is unacceptable.

UAE Exchange canceled my 2 transactions and money is not credited back, it's been 9 days. Provided all debit statement, I am getting just Request numbers, no help. There is no help or response from UAE Exchange, went to their Exchange center, contacted customer service, and sent mails. Still there is no response back, or solution yet.