UAE Exchange Centre
Reviews and Complaints

I went to uae exchange to gave 1000 us dollar to change to aed. But I got 970 dollar to be changed. I went to the branch manager the next day but didn't get satisfied answer after checking the camera.
My doubt was one of my 50 dollar was changed to 20 dollar by the person who did the service to be. I need to look the whole continue video from the second I gave the money. Because the money when he put in the counting machine already changed to 970 dollar. Which one 50 dollar was missing and instead of 20 dollar.
The transaction date was : jun 29 2019, 1:05 pm around. My customer id [protected], name zhaoyang zeng
I hope I can get contacted by the concerned department to direct to check the camera video but not only inform the branch manger to provide because I already went to him and got short cut of the staff counting money moment. That time there was 20 dollar already in his hand. But my concern was this 20 dollar was replaced by him because i'm sure I gave 1000 dollar withouut 20 note. Might be there was something behind. I request to provide me full video from the moment I stand before the counter until the moment he put the money in the counting machine, at that time my money already changed to 970. Because I has count one more time money before I gave to the staff to change it which was 1000 dollar.

Hope there is concern department to do the direct checking but not from branch manger to do it.

Best regards

Zhaoyang zeng.

Dear UAE exchange team,

i am not happy with the euro to OMR conversion rate on 23.06.2019, at darsait lulu exchange since i converted 6650 Euros and recieved only 2860 OMR.( attached invoice) Reference Txn group no 00052440B4160E21- nawaf juma .

I called lulu exchange for euro to omr conversion for exchanging 6650 euros they are giving 2870OMR, travelx is giving 2777.8 while uae exchange is giving most low 2847 OMR more than 30 riyal difference so it is clear why UAE exchange are giving poor rate to customers?

I need uae to compensate my loss on 22 June I should get more than 2900, I got only 2859.5 omr.

This is very bad please don't do this to loyal customers, I made mistake choosing uae exchange in Oman, Bahrain was good.

Please find a solution give me difference amount minimum 30 riyals as on 22.6.19 or else I conclude U have cheated me and recommend others not to use UAE exchanges service.

I hope UAE exchange is reputed company and sort out this ASAP, if it cares for its customers will atl east reply to me, till now no one has reSponded.

Regards
Terry
+[protected]

Dear Sir,

We deposited our company WPS salary cheque to UAE Exchange Centre, National Paints Br, Sharjah on 10.06.2019 and unforturnatly the cheque was returned from bank for the reason Signature irregular. We deposited cash instead of that bounce cheque on 11.06.2019 and salary was credited to our employees account. But that bounce cheque still (around one week completed) we didn't received from the branch and their reply and service was not acceptable.

Please find the attached cheque copy.

Reference on my payment transaction ID [protected] which was made on 31st May 2019 at 9:57pm through UAE Exchange Hor Al Anz for the amount of AED 750.00

The Branch incharge who was sitting on Table confirmed me that payment will be credited into receiver account on 1st June but still it's not credited and even I sent emails on customer service and I made calls but the said it will be credited today late afternoon. Actually I sent this amount just for my Kids EID celebration and unfortunately they haven't received the payment yet and my Kids was crying on call at the time to talking to me.

Please review my application and I don't know why is this happened to me and how can I bring smile on my kids face.

Here is my request ID [Auto Generated] Request id **3888205** is appended with your recent reply.

Also attached is that payment receipt.

I would like to raise a complaint towards a very unruly and disrespectful staff of yours named, LEVAS PRADHAN sitting at one of your cash counters (No. 8 during the time I visited) at your Mall of the Emirates - Metrolink branch in Dubai, UAE. The incident happened on 2nd of July, 2019 between 9:05 to 9:10am. I waited for the branch to officially open for the day and when it did I approached the staff named above by greeting him at the counter 8, even if I wasn't able to get a reply from my greeting I proceeded and informed him that I'd like to pay my credit card, immediately he showed his upset face to me and rudely said he will only do my request if I have the exact amount matching the payment I wanted to do, making me feel that he don't want to do the transaction. So being shocked with his negative behaviour, I responded by informing him to behave properly in front of the customer and talk in polite way, but he gave me a reply and I quote "I can't change my face for you or do a plastic surgery, I don't have change and you have to wait for the cash to be available." I felt more disrespected and made him know my interest to raise a complaint towards him and he challenged me by telling me to go ahead with raising a complaint and he does not mind it. During that time the other staffs was listening but are not even bothered, I tried to approach one of the other staff but in defense to his bad behavior, the other staff said to let it pass and get over it. Feeling helpless and hopeless with this treatment from this branch, I swear to myself not to visit this branch again and just proceed with processing my transaction at Al Ansari Exchange nearby. In my long years of experience in the UAE as a customer and a person who serves the customers, this is by far the worst staff and branch I have met. This experience will surely be shared to my friends and family to avoid the same bad treatment from this staff and the branch. I thought being one of the biggest exchange house in the UAE you are also able to uphold quality service from the services you provide and the staff processing the services for the customer but with this one incident I lost trust and confidence towards UAEExchange as a whole.

I have sanded money Pakistan through UAE exchange service express money On Thursday my beneficiary went today on Saturday to collect money from my city kot addu in Punjab province of Pakistan
There were two banks working today national bank of Pakistan and The bank of Punjab
Both of them said to collect money on Monday

I used to send from al Ahlia exchange previously but this time I decided to send through xpress money to get cash quickly and really disappointed my decision was wrong
I used to have bad experience thorough UAE exchange
Again disappointing
I needed money very urgently my mother is sick and it's eid time
Plz my request to make your service better it's coming bitter for me

Dear Concern,

I took a multi currency travel card from Kerala, India before I board to Singapore on 21st May.

I was informed that there is only a charge maximum of 2 USD per withdrawal.

But yesterday when I withdrawn the money the maximum withdrawal limit is 300 SGD and for every withdrawal there is a charge of Rs 5SGD.

This is quite unethical that you are charging much more than what is promised.

Card no:[protected]

I have raised this complaint @customercare.[protected]@unimoni.com and I have not received any proper response on this.

Please look into the matter and do the needful to reverse the excess amount charged.

Am corporate customer
I sent money to india for trading purposes via UAE exchange
But I didn't get the money to my Indian company a/c
Am sending from ajman main branch near lulu
And staff mrs Seena not given the swift copy also
What's the hell UAE exchange staff thinking
I sent my money for my purpose not ur shetty's money and his father money...

Dear sir

I had put my gold for gold loan but now I need my gold your branch persons not give me every day told me " today auditing going on " but I don't need your reason 5 days gone . will you deduct my interest for 5 days? So please strictly punish your staffs otherwise I will go to police station or consumer court tomorrow

Thanking you

Nafil ahamed

0091 [protected]

I been send TCN westerunion at 14april2019 the transfer hold by westernunion
I follow up with branch they ask receiver id after 3 days i dont need this i sent by other way.
I talk to westerunion connected them with your branch they said do refund i did it.
Branch told me after 24 you will get a call
Now i went your branch 9times only they call me 1 time.
Finally i got email by westerunion that my amount i can pick up
I go the branch 2 times more but they said no idea still showing in your system unreasonable the do that why?
Do i have follow my TCN with different way im the one contact westernunion with your branch to my phone only so they know how to do
Now 11days i suffered for process
Your branch already got a money they didnt care at all but when the mistakes come by your staff they following well

I am out of country and I am in need of my transactions details done from uae exchange so in this requirement my cousin in uae went to your office and met mr. Vijay shetty who had given his contacts and ask me to send him details of requirement in email which I sent him but unfortunately even after sending 3 mail there is no reply from him.
This is a very frustrating situation and I was not expecting this from uae exchange.
My email is syed. [protected]@gmail.com
I am expecting a proper reply.

I sent money from Dubai to Phils and stated the amount that I will send in PHP 10, 000.
The Filipino staff gave me the slip and told me it is done. Receiver of the money was not able to collect it because it was in AED and not converted to PHP as I requested. I called the branch the next day as it is urgent for the receiver to collect the money. I spoke to Syed Wahir and instead of apologizing for their mistake, I was told that it was also my mistake because I didn't look at the form.
It is common sense that I sent the money to Phils and stated the amount in Phil peso that the receiver should receive in Php. Moreover, when I checked with the staff, she confirmed it was done. Instead of apologizing, he was adamant that it was my mistake. This guy should have customer service training! This is annoying that I even have to go to branch to cancel it and send again!

Dear Sir,

Reference to the subject and the attached file regarding for my Gocash Card.

Kindly I would like to make complaint why I did not receive the card until now.

I applied for that card since March 11, 2019 from Ajman UAE Exchange. Since that time every time I ask the employee's told me it will come to me by courier.

I went there 5 times and every time they sent compliments to the customer service but No proper reply.

Also there is one lady spoke to me to again reapply for new card.

Please I need to know. Is that the proper way to respect the clients. Or UAE Exchange they like to not respect the clients.

Please check the attached file for more clarification and please do not hesitate to contact me.

Best Regards,

Sameh Bostan
[protected]

لدى شكوى بخصوص موظف يعمل لديكم اسمة ماهر موجود فى بدع زايد بالمنطقه الغربيه . قمت بإيداع مبلغ 600 دهم فى بطاقة Go cash وسألت الموظف ممكن اعمل ايداع بالدولار او بالجنيه المصرى لأنى اريد استخدمها فى مصر فقال لى بالجنيه المصرى افضل # سألتة عن سعر الصرف والايداع بالجنيه المصرى فقال الدرهم بيساوى 4.65 جنيه فوافقت على ذلك ( 600* 4.65 ) = 2790 جنيه مصرى ولكنى تفاجأة بأنة تم ايداع 2246 جنيه فقط . فالرجاء منكم ايداع بقية المبلغ لان الموظف اعطانى معلومة خاطئة وتم احتساب الدرهم ب 3.74 جنيه اى انة يوجد فرق مبلغ 544 جنية فالرجاء منكم ايداع هذا المبلغ فى حساب بطاقة Go cash رقم البطاقة [protected] تاريخ المعامله يوم 28/03/2019 الساعه 9:20 ⁦‪

Desr sir,

This is with reference to email request id 3677861.
I have sent countless emails but I am not getting december delights voucher still.
I am always getting email that we are following up.
I don't understand what makes it such delayed.

Awaiting positive response

Best regards,

Saif ur rehman
[protected]
[protected]@yahoo.com
Abu dhabi

Dear all,
In these few months me and my colleagues faced problems with money exchange in your branch located in dafza. Three times we were refused to exchange amount over 50 000 aed because of different requirements to provide additional documents. Each time the required list of document was different. When I requested brunch manager to provide the official list of documents, she advised that it is only for internal use. So there is a question: how your client should know the information if it is for internal use and if even your staff do not know it.
On the request to make written clarification of refuse, I received second rejection. On the question why they are giving incorrect information, they smile.
My strong advise to your organisation to keep information open and clear, better in front of the customer service window, to hire more qualified staff or to provide some training for them to be aware of all company requirements.

Hi just wanted to complain about my smart pay MasterCard I withdraw my salary and no remaining balance and I just wanted to sent some money through my smart pay card from PayPal and it's decline I dunno why it's decline .my smart pay is from my company Senso Garments Trading LLC .is possible I can deposit to my smart pay card or not ?i try many times to put money but always decline what is the problem of my smart pay ?hope you could help me as soon as possible thank you.

Sincerely,
Imee

Today morning I go to your branch in gold souk road Sabkha no respect our staff
I want to my dollar change wait 5 minutes one counter after say go next counter I say ok
Wait next counter same experience second counter you're staff say go next counter next time i no go Uae exchange next time
Before every day I change money
Good punishment give to that staff

I made the transaction with reference no.: [protected] on the 01 December 2018. Its been more than 15 days that money is not transferred to the beneficiary account in India. When I call them they said the transaction is failed and your money will be refunded. Everyday I call them they say, our account team is not available we will get back to you, but they never call. Can anyone help me to get back my money?

I made the transaction on the 23rd November. Its been more than 5 days that money is not transferred to the beneficiary account in India( online transaction [protected]). Please look into this matter as soon as possible. I have been contacting the customer care in the past 2 days but still i have not received any money.

I have also contacted the customer care multiple times in the past 3 days and still no update is available. I also send the updated Bank statement of the Beneficiary account which showed no payment has been received.
Please look into this as i am having issues for the same.
My Contact details are :
+[protected].