Ulta Beauty review: Ultimate rewards program

This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerous text messages over several weeks due to the fact that the problem was not resolved. In the end, I did receive points but I don't believe it was the correct amount, I was too fed up. Today, 08/24/66 at 5:06 pm. I sent a text regarding not receiving my points that I should have received around 8/6. Again, I just kept getting the same response, "Your next billing cycle is on 9/6 and your points will be reflected 5 business days after your billing cycle". I'm talking about points I should have received on 8/6, which I already explained. Go through the whole process of explaining my issue again and texting of copies of my statements, I get a response that there is a delay for the points because of a system update. I could have been told that in the first place. There may be a system update but I truly believe that I am not getting my points because I have made some very large purchases on my Ulta Mastercard recently which in turn earns me a very high amount of points. I've been using their card for several years and never had a problem. Now, for the past several months, my purchases have been very high, and there's been problems. We'll see what happens on 9/6, when I should get 2 months worth of points. Also, August is my birthday month, so now I am not able to use my points that I already should have and take advantage of Birthday month deals/coupons.