Umpqua Bank review: Checking account

Please see the below email trail for all of the information

______________________________________________

From: [protected]@comcast.net

Sent: Friday, December 29, 2023 10:03 AM

To: [protected]@umpquabank.com

Cc: [protected]@yahoo.com; [protected]@umpquabank.com; [protected]@umpquabank.com; [protected]@comcast.net

Subject: RE: Robert Counts Account **4510

Mr. Patulot,

In that you have refused to take phone calls or to respond to the below email, we have no choice but to file complaints with the various regulatory and other agencies in an attempt to get a final accounting for Mr. Counts Umpqua account which you terminated without notice.

Dean Schmidt

[protected]@comcast.net

[protected]

From: [protected]@comcast.net

Sent: Wednesday, December 27, 2023 6:33 AM

To: 'bobbyjcounts @yahoo.com' ; [protected]@umpquabank.com

Cc: [protected]@comcast.net

Subject: Robert Counts Account **4510

Good morning Mr. Patulot.

This is in regard to the Umpqua account of Robert Counts, Account #[protected]. I have been advised by Mr. Counts that his account was frozen, then terminated by yourself as a result of an investigation into a cashiers check in the amount of $3950 that he deposited. Mr. Counts has advised me he was not notified of the freezing and subsequent termination of his account until he contacted Umpqua bank and to date, he has not been provided the results of that investigation or a reason for the termination of his account. At this point, we can only assume that the $3950 check was found to have insufficient funds to cover it. The check was written and sent to Mr. Counts in response to a Facebook Market sale in regard to a toolbox owned by Mr. Counts. We strongly suspect the check was issued in an attempt to scam Mr. Counts out of his merchandise offered for sale. If our assumptions are incorrect, please feel free to correct them. If this is indeed the case, we have to wonder why Mr. Counts account was frozen then terminated as he was the victim here, not a party to any attempt to defraud Umpqua Bank. I am advised that Mr. Counts has been banking with Umpqua for upwards of 20 years and have to wonder why he has been treated this way as the termination of this account has had substantial consequences to him. As you may or may not know, we attempted to contact you by telephone yesterday four separate times to discuss this matter.

So at this point in time, we are requesting the following information:

1. The results of the investigation of this check

2. The reasoning behind the freezing, then termination of this account

3. A complete accounting of the account as my understanding is that a sum of some money was given to Mr. Counts upon termination of the account, however as both his work salary and his monthly payment from the Veterans Administration were automatically deposited into his account on a biweekly and monthly basis respectively, we are unsure of the final balance in the account. As he/we no longer have access to this account, we need that final and complete accounting.

We request you forward this information as soon as possible within the next two business days. Thank you for your prompt attention.

Dean Schmidt

[protected]@comcast.net

[protected]

From: bobbyjcounts @yahoo.com

Sent: Wednesday, December 27, 2023 5:48 AM

To: [protected]@umpquabank.com

Cc: [protected]@comcast.net

Subject: 4510

Good morning,

I am sending this to authorize Dean Schmidt to discuss the check for $3950.00 and the transactions from the time of it's deposit. As well as Umpqua's termination of my accounts. He may be reached at, [protected].

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