Undandy
Reviews and Complaints

I'm really disappointed with Undandy. I placed my order back in September 2022 and paid for it in full. I was promised on five different occasions that my shoes would be delivered in just three weeks, but it's now May 2023 and I still haven't received them. I had to keep asking for updates, and they never reached out to me on their own.

I finally got fed up and demanded that they either deliver my shoes by May 24th or give me a full refund. But once again, I haven't heard anything from them. It's really frustrating to have paid for something and not receive it, especially when they keep making promises they can't keep.

I'm not the only one who's had this experience, and I'm wondering if there's a way to report Undandy and its directors to the authorities. I don't want anyone else to get cheated out of their money like I did. If anyone knows which authorities to contact, please let me know.

I gotta say, I'm pretty ticked off right now. I don't usually post on these types of forums, but I just had to let everyone know about my experience with Undandy. Now, don't get me wrong, I've ordered from them before and was pretty satisfied with my purchases. But this last time, oh boy, it was a disaster.

So, back in early October 2022, I placed an order for some shoes that I needed for an event in December 2022. I was feeling pretty good about it, thinking I had plenty of time for them to arrive. But, as you can probably guess, they never did. I waited and waited, but nothing. So, on December 14th, I decided to request a refund. I mean, what else was I supposed to do?

Well, let me tell you, the response I got was not what I was expecting. I received an email that said, and I quote, "we are really sad to see you go" and that my request would be escalated. They also said that it "can take up to 15 business days for the funds to appear on your statement." Okay, fine, I thought. I'll just wait it out. But, here's the thing, it's now been 27 business days and still no refund. So, I decided to write another email, hoping to get some answers. But, all I got was the same old "we thank you for your patience" response. Ugh, I'm so over being patient! I just want my money back!

And, to make matters worse, the price of the shoes I ordered was over $100 more than my previous orders. What the heck, Undandy? That's just not cool.

So, needless to say, I will never be ordering from them again. The unprofessional way they've handled this whole situation is just unacceptable. I'm just glad I can warn others about my experience.

I bought a pair of shoes from Undandy in May 2022. I was really excited to get them, but they kept delaying my order. They gave me a bunch of excuses, but I didn't really believe them. After waiting for months, I decided to ask for a refund. They told me it would take a long time to get my money back because they had a "backlog." I thought that was really weird, but I decided to give them another chance. I really wanted those shoes!

But then they told me that the shoes I wanted were no longer available, and that the prices had gone up. I had to pay an extra $55 to get a different pair of shoes. I was really frustrated, but I still wanted to give them a chance. I waited another 5 months, but I still didn't get my shoes. I was really upset, so I asked for a refund again. They told me it would take months to get my money back. I couldn't believe it! I decided to take matters into my own hands and ask my credit card company to reimburse me.

Throughout this whole process, Undandy kept emailing me the same sentences and paragraphs over and over again. It was like they were robots or something! They never even called me to talk about the situation. I thought that was really strange and shady. I don't think Undandy is a real company like you're used to. It seems like they're just trying to scam people out of their money. I wouldn't recommend doing any business with them.

I gotta say, I used to be a big fan of Undandy. I bought two pairs of shoes from them before and they were both top-notch quality. The service was great too, no complaints there. But then I made the mistake of placing an order in July 2021 and it's been a nightmare ever since.

At first, I was understanding of the delays. I mean, COVID was still a big issue and I knew a lot of businesses were struggling to keep up. But then the excuses just kept piling up. Every time I reached out to them, they had some new reason why my shoes hadn't shipped yet. It was frustrating, but I held out hope that they would eventually come through.

Fast forward to June 2022 and I finally decided enough was enough. I cancelled my order and was told that I would receive a refund within 15 days. That was almost a year ago and I still haven't seen a dime. I've been emailing back and forth with Undandy customer service, but it's always the same story. They apologize for the delay and assure me that my money is on the way, but they can't give me a specific date.

Honestly, I'm at my wit's end. It's hard to believe that a company could take this long to process a refund. I don't know what's going on behind the scenes, but it's clear that something is seriously wrong. I wouldn't recommend anyone order from Undandy at this point. It's a shame, because they used to be such a reputable and trustworthy company. But now it seems like they're just taking people's money and giving them nothing in return.

So yeah, if you're thinking about buying from Undandy, I'd say steer clear. It's been two years since I placed my order and I still have no resolution. Don't make the same mistake I did.

I ordered the shoes in September 2021!

I've received a variation of below about 7 times now. Now they don't respond.

--
19July 22
Hi Adam,

Thank you for your emails.

We're truly sorry for this very long experience you have been enduring, Adam.

We can confirm that we always reply to any incoming email. That said, please note that our customer care team is not available during the weekend, as your three emails were sent yesterday, Sunday, our team was only able to get to them today.

In regards to your order's current status, unfortunately, while, as per our previous email, we are steadily making progress through our backlog, our workshop manager has informed us that they have yet been able to complete your order.

Our workshop manager advised that given the current pace, we estimate that your order will be completed within 4 weeks, Adam.

Please note that this is an open-ended timeline and your order may, in fact, be completed sooner than this.

As soon as your order is completed, you will be notified by email.

Thank you for your patience.

Kindest regards,

Gon?alo
Customer Care Agent
undandy.com

I gotta say, I'm not too happy with my experience with Undandy. I ordered a pair of shoes back in March 2021 and was promised delivery within 6-8 weeks. Well, it's been over two years now and I still haven't received my shoes. After countless attempts to follow up with their customer care team, they finally advised me to cancel my order and get a refund. I put in the request to cancel and get my money back in December 2022, but it's been over three months and I'm still waiting.

Honestly, I've never dealt with a company that has such terrible customer service. All they do is send out standard email responses and never actually take any real action to resolve the issue. They keep telling me about their process and how things work, but they don't seem to understand that I paid for a product two years ago and I either want the product or my money back. It's not rocket science.

I'm not one to complain online, but I feel like I have no other choice. Who in their right mind would wait two years for a product or a refund? It's ridiculous. And to make matters worse, during my email exchanges with their customer care team, they mentioned that there are many other customers waiting for refunds for months and months. So it's not just me.

My advice to anyone thinking about ordering from Undandy is to be very careful. They seem to have no problem taking people's hard-earned money and then not delivering on their promises. It's a shame, really. I'm going to do everything in my power to escalate this issue and file a complaint with the consumer forum. Something needs to be done.

Sincerely,
Sandeep
Order # ***807

I've been using Undandy for four different orders now. Two of the orders were late and took longer than expected to arrive. And unfortunately, two other orders were cancelled because the lead time of 16 weeks was too long and I grew tired of being misled.

One major issue with Undandy is that they take your money right away without providing any updates on the status of your order. Thankfully, I used PayPal to make my purchases, so I could easily request a refund.

Overall, I'm pretty frustrated with my experience with Undandy. While I appreciate the quality of their shoes, the customer service leaves a lot to be desired. I would recommend looking for other shoe options before giving Undandy another try.

So, I ordered a pair of dope shoes from undandy.com back in May. It's now July (like what the heck) and I STILL haven't received my new kicks, nor have I been given a shipping date. After getting fed up with waiting and waiting, I finally decided to cancel my order (ugh). Yet, here we are on August 4th and still no sign of my cash being reimbursed to me. Overall, super disappointed with their tardiness and lack of communication.

I decided to try Undandy for the first time and what a letdown it has been! I was really excited about receiving my new pair of shoes, but it just never happened. The website said that the shoes would arrive within 4 to 6 weeks, but sadly, they never did.

I returned the shoes in May because they were too big for me, and since then I have not received the replacement shoes that I was supposed to get. I have reached out to their customer service team numerous times, but they have not responded to any of my calls or emails. It is very disappointing that they do not seem to care about their customers, and it feels like they are just ripping us off.

In conclusion, I would recommend that you stay away from Undandy. It is a waste of time and money. I would not want anyone else to go through the same experience I had.

I ordered these shoes from Undandy a few months back and they just keep sending me these emails that say they will be telling me about the delivery date and tracking number. Trouble is, I haven't gotten either yet. It's a bit frustrating that they are taking so long, but I have been waiting patiently for them. The only thing that's really concerning is that they have not been replying to my messages about refunding my money. It makes me feel like maybe they are scamming me a bit, but who knows? I am still keeping my head up and hoping that I will get my shoes soon.

I did some research online and found that many people have posted pictures of their shoes that they have received from Undandy, so at least I know that they are a real company. However, that doesn't necessarily mean they are completely trustworthy. I have heard some people saying that they have had issues with this company before, so I guess it's just about taking a risk when you decide to buy from them.

Overall, I cannot really say much about the quality of their products because I haven't actually received what I ordered, but I do think it would be wise to approach Undandy with caution. I definitely wouldn't advise anyone to give them their money if they aren't willing to take a risk. Hopefully, I will receive these shoes soon!

I gotta say, my experience with Undandy wasn't exactly great. So, here's the scoop: I ordered a fresh pair of shoes on the 11th of June 2021, with an estimated delivery date by end of July. But to my dismay, it's the 28th of October, and there's no sign of my order. Nada. Zilch. I reached out to Undandy reps multiple times during this period, and each time I was placated with promises of a delivery date, which kept getting pushed back three weeks from the last. "It's definitely on its way, sir," they'd say. "Just hang in there."

Now, I'm not one to fuss, so I kept waiting. However, when I finally mustered the courage to ask for a refund, I was assured that all was well. I'd receive a confirmation email, and my money would be refunded after ten days. I'll cut to the chase: neither of those things happened. It's the 12th of November now, and I'm still waiting for confirmation, and the money hasn't been refunded yet.

Not gonna lie; all of this has left me feeling pretty sour. I really wanted to like Undandy's product, but this experience has been incredibly frustrating. If you're considering a purchase with them, my advice would be to proceed with caution and double-check everything before you hit that "buy" button.

I recently had an experience with Undandy that was far from satisfactory. I had been eagerly anticipating my custom pair of shoes for the last 10 months, but unfortunately they never arrived. Whenever I reached out to the Undandy team to inquire about the status of my order, they always had an excuse ready. Apparently, there were supply chain issues, production problems, and so on.

I finally decided to request a refund, but even that has been a nightmare. The customer service representative told me it would take about 15 business days for the refund to be processed. However, it has been longer than that and I still haven't received my refund. I have to say that I am extremely disappointed with this entire experience.

In my opinion, I would not recommend using Undandy. I think this site is a scam that takes advantage of people. They promise quality custom-made shoes and then fail to deliver them or even issue a refund. It's really a shame that there are dishonest businesses out there like this, and I hope that others will avoid making the same mistake that I did.

All in all, I feel that Undandy is not to be trusted. They may take your money and never deliver the product that you ordered. I don't mean to be harsh, but I really want to warn others about the risks involved in doing business with this site. If you're looking for a reliable online retailer to purchase shoes from, I would suggest looking elsewhere.

I gotta tell you, folks, my experience with Undandy.com was not a good one. A few years back, I got a pair of shoes from them that were just lovely. So when the time came for me to get another pair, I knew just where to go. Unfortunately, things did not go so smoothly the second time around.

I placed my order back in November of 2021 - and I'm still waiting for those shoes to arrive! I tried contacting Undandy customer service to see what was going on, and let me tell you, they were not helpful. They kept giving me excuse after excuse about why they couldn't get the leather or whatever. It got to the point where I was practically begging for a refund.

After much back-and-forth, I finally demanded a refund in March of 2022. And would you believe it, folks? It's now July, and I still haven't gotten my money back! Every time I try to follow up, they give me some new excuse or promise to fix the situation. But it's clear to me now that this website is just a big ol' scam.

Frankly, I think someone needs to take Undandy to court or report them to the authorities - assuming they're even located in Portugal like they claim. In the meantime, I strongly advise you all to steer clear of this site. You don't want to end up wasting your hard-earned money on a pair of shoes that you'll never actually receive!

I can't even begin to explain what a mess my experience with Undandy was. At first, I thought it was just a fluke when I didn't receive any notification about my shoe order that I made in June last year. I mean, stuff happens, right? But after a few months went by and there was still no news, I started to get pretty frustrated.

It wasn't until I started bothering them in September that I got a response, and even then, it was just a bunch of excuses and "we're looking into it" type messages that didn't get me any closer to knowing when I'd finally get my shoes. Honestly, it felt like I was getting the runaround for weeks on end.

Finally, after another couple of months of trying to sort things out, I had enough. I cancelled my order and requested a refund in November. It seemed like the only sensible thing to do at that point, especially since it had been so long since I originally ordered the shoes.

Fast forward to today, and I'm still waiting for that refund. It's been four long months, and every time I get in touch with them, all I hear is that it's being "accelerated" and going to the finance team. What does that even mean? I have no idea, and it sure doesn't feel like it's getting me any closer to getting my money back.

Frankly, I wouldn't buy anything from Undandy again, not even if they were giving their shoes away for free. It's just not worth the hassle and headache that I've been dealing with for months on end. I'm sure there are plenty of other shoe companies out there that are easier to deal with and won't leave you waiting for ages for something as simple as a refund.

So, if you're thinking about placing an order with Undandy, I suggest you think twice and find somewhere else to spend your money. Trust me, it's not worth the risk.

Holy cow, I gotta say something about Undandy! This website is a total headache. I ordered their wicked shoes a few months back, but since then - nada. No shoes. No info. Nothing. I was so livid! I had to hustle to get ahold of someone at the company. Finally, someone called Mariana got back to me through email. She said all the delayed orders were due to Covid. Hmph.

After that, Mariana kept sending me emails every week or so. Always the same stuff about "just a few more weeks", "hang tight", blah blah blah. Finally, I demanded a refund. And it was like pulling teeth to get that request even acknowledged. Mariana promised me ten days for my money to come back to me. But would it be a review about Undandy if that actually happened? 15 days go by, still no cash. When I wrote back, Mariana said there were just so many refund requests to go through. Yeah right! If everyone is asking for their money back because they never got their shoes, then that's not a "delayed work queue", that's called a scam!

So flash forward to now, I still haven't seen a single penny or any shoes. In my book, this company is just about taking your cash and then kicking dirt in your face. Oh, and by the way, don't forget it's a Euro company, which means that they are literally untouchable. Word to the wise: please, please, please never give Undandy a chance to swindle you too.

I gotta say, I was boppin' around tryna find me some fresh new kicks when I stumbled upon Undandy. Now, I ain't one to trust just any ol' website, but I saw some reviews and figured I'd give it a go. Ya know what? I've now copped 3 pairs from Undandy in the past 3 years, and I ain't never looked back.

I gots to admit, the first pair I got was way back in fall 2019 - before that whole Covid mess started rockin' the world. I ended up having to exchange 'em for a smaller size, but the exchange process was easy peasy, no sweat. Now, with the world all flipped up on its head, I thought I might run into some issues with gettin' my shoes on time. But nope, Undandy was all communicatin' with me about delays and such, and everything came through on time.

Now let me tell you, these shoes are built to last. I've got a pair each of oxfords, monkstraps, and lace-up boots, and man alive do they just get more comfy as you wear 'em in. And I wear mine, let me tell you. I live in these babies - I'm on my feet all day in hospitals and stuff, and my Undandies hold up like champs. My first pair from way back in 2019 is still kickin', although they could use some new soles.

Listen, I know there's been some folks out there sayin' they ain't gotten a good experience from Undandy. But all I can say is, if you're lookin' for a custom shoe that's high quality, and you don't mind waitin' a little while for it, Undandy's your go-to. But if you need a quick fashion fix, maybe stick with the bigger companies that have pre-made shoes on hand.

I've ordered shoes from this company on 4 separate occasions. However the 4th (and final) order was made in late October and scheduled for delivery in "6-8 weeks". It has now been ELEVEN MONTHS. When I first requested a refund in mid December 2022, I was told the request needed to be forwarded to their finance department and a refund would be issued in "up to 15 business days". After a number of correspondences, they offered me a "discount credit" on a new order. Why would I want to chance sending even MORE money after never receiving my original order or a refund?

Hi there,

I had submitted a complaint a week ago with no reply so I am submitting another. It relates to 2 orders (Order Numbers [protected] and [protected] which were ordered on August 30 and Sept 6th, 2021).

Despite emails to Undandy customer services on

20 Oct 2022, 14 Dec 2022, 6 Feb 2023, 3 March 2023, 26 April 2023, 2 June 2023, 18 July 2023, 24 July 2023, 26 July, 2023 and 11 August 2023 I am yet to receive my 2 orders.

I was receiving replies to my emails but they ceased around June 2023 and I have effectively been ghosted by Undandy. I would like someone to make contact to confirm the problem and get my shoes sent.

I have purchased shoes from Undandy in the past with no issue, however around Covid I had order 2 more pair and to this date after around 12 emails enquiring as to where they are and when I can expect delivery I am yet to receive them. With each email the response was the same about work being backed up due to Covid and I should have them in 4-6 weeks. Still no shoes. My last 3 emails have gone unanswered at all which is a concern as previously at least I got a reply.

I need some answers very soon please.

I have tried to contact Undandy by every avenue available for an update on my custom shoe order - they have been completely unresponsive on all forums: email, website chat, instagram messenger, face book messenger, and phone number provided on instagram is disconnected or incorrect. The order is still marked as ‘in production’ on the website when, by undandy’s information provided, it should have been finished and sent 3 weeks ago ( I ordered them on May 24).

I have been a long customer of Undandy (since 2016) and have had two sets of customized shoes from them. I also enjoyed supporting Portugal vendors since my wife and I love visiting. However, I made a recent order of non-customized shoes. The delivery took too long. I ordered them on April 3rd and they arrived in late May. I overlooked this and simply accepted this without complaint. However, the color I ordered was mahogany but they looked more like chocolate than mahogany (especially when compared to my previous custom-made Undandy mahogany '15s). When I asked to initiate a return of these stock shoes (which I even offered to cover shipping) it took multiple emails and weeks to get a response. Finally, Beatriz at Undandy wrote back and said:

"Dear Kenneth, Thank you for your email. We have checked the shoes you ordered, our '15 Mahogany Oxford Shoes, and they are indeed brown and not burgundy in colour. While it is possible for your shoes to not match your previous custom-made shoes due to leather variation, the shoes you have received do match our website picture given. Unfortunately, we are unable to offer you a return as your shoes match the picture provided on our website."

I responded and said, "Regardless Beatriz, I’d like to return the shoes. They are not what I believe I ordered or intended to order. Just as if I was in person in a shop in Lisbon and returned these unused and in the original shoe box within 30 days, I'd expect a refund. I expect the same from an online order. I'm fine paying shipping and just getting the refund for the cost of the shoes. I'm simply asking you to take back an in-stock product".

I have yet to receive a response (it's been weeks) and it now looks like I'm stuck with what is my last pair of Undandy's which I will ever order.

I recommend staying away from Undandy since they cannot guarantee good customer service practices, even when it comes to non-customized products. This is unheard of in the United States.

So, I gotta say, I'm pretty disappointed with Undandy. I made an order back in November of 2021 and I still haven't received my goods. It's been a real bummer, especially since I was really looking forward to getting my hands on what I ordered. I've been in touch with their customer care team, and while they seem nice enough, they keep telling me that my order has been delayed due to Covid and "back order" issues. I'm starting to think that this is just a bunch of baloney, though. I mean, how long can it really take to fulfill an order?

Honestly, I'm starting to feel like I've been scammed. I've been doing some research online and it seems like I'm not the only one who's had this kind of experience with Undandy. It's really frustrating to think that I might never get my money back or my order. I really wish I had known about all of this before I made my purchase. I definitely wouldn't have bothered if I had known that this was a fraudulent business.

So, if you're thinking about shopping at Undandy, I would strongly advise against it. It's just not worth the hassle and the potential disappointment. I really hope that I can get a full refund, but I'm not holding my breath. It seems like a lot of other people have had similar experiences, so I'm not feeling too optimistic. Save yourself the trouble and shop somewhere else. Trust me, you'll be glad you did.

I ordered these shoes from Undandy a few months back and they just keep sending me these emails that say they will be telling me about the delivery date and tracking number. Trouble is, I haven't gotten either yet. It's a bit frustrating that they are taking so long, but I have been waiting patiently for them. The only thing that's really concerning is that they have not been replying to my messages about refunding my money. It makes me feel like maybe they are scamming me a bit, but who knows? I am still keeping my head up and hoping that I will get my shoes soon.

I did some research online and found that many people have posted pictures of their shoes that they have received from Undandy, so at least I know that they are a real company. However, that doesn't necessarily mean they are completely trustworthy. I have heard some people saying that they have had issues with this company before, so I guess it's just about taking a risk when you decide to buy from them.

Overall, I cannot really say much about the quality of their products because I haven't actually received what I ordered, but I do think it would be wise to approach Undandy with caution. I definitely wouldn't advise anyone to give them their money if they aren't willing to take a risk. Hopefully, I will receive these shoes soon!

I gotta say, my experience with Undandy wasn't exactly great. So, here's the scoop: I ordered a fresh pair of shoes on the 11th of June 2021, with an estimated delivery date by end of July. But to my dismay, it's the 28th of October, and there's no sign of my order. Nada. Zilch. I reached out to Undandy reps multiple times during this period, and each time I was placated with promises of a delivery date, which kept getting pushed back three weeks from the last. "It's definitely on its way, sir," they'd say. "Just hang in there."

Now, I'm not one to fuss, so I kept waiting. However, when I finally mustered the courage to ask for a refund, I was assured that all was well. I'd receive a confirmation email, and my money would be refunded after ten days. I'll cut to the chase: neither of those things happened. It's the 12th of November now, and I'm still waiting for confirmation, and the money hasn't been refunded yet.

Not gonna lie; all of this has left me feeling pretty sour. I really wanted to like Undandy's product, but this experience has been incredibly frustrating. If you're considering a purchase with them, my advice would be to proceed with caution and double-check everything before you hit that "buy" button.

I bought some shoes from Undandy in 2020 because I need custom sizes. Unfortunately, I never received the shoes even after waiting for three months. They did give me a refund, but I was disappointed. They said it was because of the pandemic and not being able to get the leather.

I decided to give them another chance in 2022 when another company recommended them to me. I ordered again, but after 13 weeks, I still hadn't received any updates on my order. They did respond to my emails, but I had to request a refund through PayPal.

Honestly, I don't think you have a very good chance of actually getting shoes from this company. It's best to stay clear and find another place to buy your shoes.

I gotta say, I'm not too impressed with Undandy. It's been over a year and four months since I placed my order, and I still haven't received my shoes. I've been emailing them every three months to check on the status, but they've stopped responding altogether. It's frustrating to say the least.

Their usual response was always the same: "Our workshop manager advised that given the current pace, we estimate that your order will be completed within 4 weeks. Please note that this is an open-ended timeline and your order may, in fact, be completed sooner than this..." But clearly, that was just a load of baloney.

I mean, come on Undandy, get your act together. This is some serious unprofessionalism. I'm tired of false promises and no shoes to show for it. Spongebob would be proud of how much patience I've had, but even he would be getting fed up by now.

I've been a big fan of Undandy for a long time. I've ordered more than 20 pairs of shoes from them over the last five years. I know they're not always the quickest when it comes to shipping, but that's never really bothered me. However, I'm starting to get a little frustrated now. It's been over a year since my last order, and I've been trying to get in touch with them for the past six months. Every time I do, they tell me that there's a problem with their supplier and that it will take a few weeks to sort out.

I finally got fed up and asked for a refund. They told me that they would process it within 15 business days, but it's been over 30 business days now and I still haven't received anything. I'm starting to feel like I've been ripped off.

I've read some other reviews on here, and it seems like I'm not the only one who's had this kind of experience with Undandy. It's a shame, because I really love their shoes. But if they can't get their act together and start delivering on their promises, I don't think I'll be ordering from them again.

I've been a loyal customer of Undandy for quite some time now. I've purchased a whopping 19 pairs of shoes from them and I must say, they were great up until September 2019. However, things have gone downhill since then. I've been experiencing problems with the soles and cobbles of the shoes. It's been a real bummer, to say the least.

Recently, I placed an order on June 1, 2021, and I'm still waiting for my shoes to arrive. Every time I reach out to their customer service team, I get the same old response - "another 3 days" or "another 4 days". It's frustrating to say the least.

To make matters worse, they've turned off comments on their Instagram posts so that people can't warn others about the issues they're facing with Undandy. It's a real shame because they used to have a great product. Now, who knows what's going on with them.

If you're thinking about purchasing shoes from Undandy, do yourself a favor and go somewhere else. You'll only end up losing your hard-earned money. It's really disappointing to see a company that used to be so great fall so far.

I recently had an experience with Undandy that was far from satisfactory. I had been eagerly anticipating my custom pair of shoes for the last 10 months, but unfortunately they never arrived. Whenever I reached out to the Undandy team to inquire about the status of my order, they always had an excuse ready. Apparently, there were supply chain issues, production problems, and so on.

I finally decided to request a refund, but even that has been a nightmare. The customer service representative told me it would take about 15 business days for the refund to be processed. However, it has been longer than that and I still haven't received my refund. I have to say that I am extremely disappointed with this entire experience.

In my opinion, I would not recommend using Undandy. I think this site is a scam that takes advantage of people. They promise quality custom-made shoes and then fail to deliver them or even issue a refund. It's really a shame that there are dishonest businesses out there like this, and I hope that others will avoid making the same mistake that I did.

All in all, I feel that Undandy is not to be trusted. They may take your money and never deliver the product that you ordered. I don't mean to be harsh, but I really want to warn others about the risks involved in doing business with this site. If you're looking for a reliable online retailer to purchase shoes from, I would suggest looking elsewhere.

Undandy is a company that I would not recommend to anyone. They are complete scammers who took my order six months ago and have been giving me excuses every three weeks, extending the delivery time by another three weeks. This has been going on for five times now, and they have wasted my time for five and a half months.

After four months of waiting for my order, they left me with no option but to cancel it. However, even after canceling the order, I was supposed to receive my refund within a maximum of 15 days. But it has been almost one and a half months, and I have not received my refund yet.

Every time I write to them about my refund, they give me a lot of excuses and ignore my request. They are actually trained pathological liars who have no regard for their customers. I don't know how they are still running this scamming business, but they are committing a criminal offense, and they should be punished.

In conclusion, I would advise everyone to stay away from Undandy. They are not a trustworthy company, and they will only waste your time and money.

I ordered a pair of shoes from Undandy back in July, but unfortunately, they didn't arrive as expected. I reached out to the company to inquire about the delay, and they informed me that it would take a few weeks longer than anticipated. I was a bit disappointed, but I decided to wait it out.

However, as time went on, I started to do some research on the company and found some negative reviews. I became concerned and decided to cancel my order. I reached out to Undandy and requested a cancellation, which they processed promptly.

Despite canceling my order, I noticed that the charge was still on my credit card statement. I contacted my credit card company and disputed the charge, and they advised me to keep in touch with Undandy for updates.

I continued to reach out to Undandy, asking for updates on the refund, but they kept giving me false deadlines that would pass without any action. They claimed to be in constant contact with their finance department, but if that were true, they would have known about my dispute with the credit card company.

Undandy offered me a credit, but I declined as I wanted a full refund. Throughout the entire process, they were not truthful and kept lying about the status of my refund. I have all of their emails, and I am willing to share them if needed.

Overall, my experience with Undandy was disappointing, and I would not recommend them to others. Their lack of transparency and honesty was frustrating, and it took a lot of effort to get my money back.

I gotta be honest with y'all - I ain't too impressed with Undandy. I placed an order a while back and it's been over 4 months and I still ain't got my shoes. Can you believe that? And to top it off, they ain't even given me a refund yet. I'm starting to think this whole company is just a big ol' scam. If I were y'all, I wouldn't bother orderin' from Undandy. Ain't worth the trouble.

This website, Undandy, is a total scam and shouldn't be trusted. I ordered a product from them and, as promised, it took a while for them to send me my order. However, they deliberately delayed it so that it went past the chargeback period - which means that I couldn't get my money back.

After waiting for weeks, I finally reached out to their customer service team only to be met with silence. No response, no updates, no nothing. They took my money, promised to send me my order, then disappeared completely without a trace.

I don't recommend anyone to use this website and give them your hard-earned money. Stick to more trustworthy and legitimate websites that won't scam you out of your money and leave you empty-handed. Save yourself the trouble and avoid Undandy at all costs.

I ordered my shoes on Undandy about four long months ago. Unfortunately, I still haven't received my order. Plus, despite keeping in touch with the company, they still haven't refunded me yet. What a complete scam! It seems like they will keep you hanging, but don't count on ever getting your money back. I even had to file a complaint with the FTC!