United Air Temp Air Conditioning & Heating
Reviews and Complaints

On November 18, 2022 . I requested services through American Home Shield. I called united air temp and they scheduled an appointment for November 21, 22. I was happy to get an appointment especially since we had no heat and both my husband and I are seniors with medical issues. They then waited to 8:30 p.m. the night before. The service man informed me that they had no appointment for me until a week later on November 28, 2022. I feel if you made an error then you should keep the appointment. But instead I was told they could not keep the appointment. If I had been told right away that they did not have an appointment I could have started contacting other HVAC companies on 11/18/22. The delay of the staff at United Air Temp further caused me difficult in scheduling appointment and now no other HVACS are available so far. Being cold is not a happy moment.

We were assigned United Air temp as service provider by AHS on Dec 20 2021.
A technician came in 2 days, checked the complaints.
1st stoppage in the sink.
2nd Faucets low pressure of water in Bathroom.
They stated parts are needed for faucets n the pipes need to be changed for the stoppage.
In doing so the dismantled the shower head, cold hot water mixing control n flow control knob. The tech had a difficult time putting it back together, in doing so appears to damaged something, such there no water coming from the shower head and also no water into adjacent rooms toilet. Multiple calls to Untied Air temp n AHS has so far not produced any result. Request to escalate the issue n to talk to Supervisor was also on deaf ears. I'm seeking someone will pay attention to my complaint and action take to resolve it. We had a tough time with guest during the Christmas n Newyear .

American Home Shield is using the HVAC sales company, United Air Temps to get out of paying for covered repairs. United Air temps will write up bogus diagnosis most of which require things not covered by American Home Shield.

United Air Temps comes out on a SALES CALL not a service call! They are there to sell you something. AHS is their co-conspirator and their lead generating service. AHS saves money as the diagnosis provided by UAT call for items not covered by AHS. Win Win. Stay away.

Huge issue with the Maryland extension of this company. Outside of the initial interactions years ago when they were looking for business in terms of installing an HVAC system my interface with this company has been a series of frustrations and disappointments. Most recently the HVAC system in my rental home was failing. As it was still under warranty I contacted United Air Temp. The sent a technician who could not initially diagnose the problem and told the tenant that he had somehow "broke" the system. Another technician would have to arrive, which did occur after several days. This during a heatwave earlier this summer, for a home that included a 1 year old child. That technician failed to affect a repair and simply jury-rigged the system. That night there was a short and an electrical fire occurred which luckily did not progress. Again technicians and allegedly a manager came out, this time acknowledging that new parts would be needed. I was given no time frame for the repair. After waiting for over a week I could not allow this family to endure temperatures in the 90's in their home and hired Bethany Air to repair this system. This was done in less than 48 hours. It was not until a week later that I received a call from UAT to schedule the repair. Ridiculous. My interactions with the manager responsible for this area (Anne Arundel County) were completely unsatisfactory. He initially tried to blame my tenant for something that proved to be a failure of the system that they installed. His attitude with me on the phone was confrontative. He never took responsibility for the failure of his technicians to diagnose the problem or the resulting electrical fire that could have destroyed this home and devastated the family living inside. The profound delay in locating the part which Bethany Air had in stock went without apology or explanation. Calling me a week after the repair By Bethany to schedule coming out (note I had already contacted them to cancel as it was fixed) was ludicrous. And now I have paid a bill over $600 dollars to have repaired something that was under warranty. I advise anyone reading this post to avoid this company at all costs. I have placed calls requesting to speak to Customer Service but have received no communication. Rather than waste my time I will simply ignore the last 2 years of warranty coverage and deal with Bethany Air (who I recommend by the way).

Moen model number 7594srs faucet replaced for $777.00! Checked amazon, Home Depot and Lowe's. Cost of faucet 220.00. So I was charged $557.00 for install? Yes, I agreed to the replacement but I thought I was getting a high end faucet. The one they took out was touch and cost over $100 more than their replacement. I also am left with a hole in my granite because the replacement faucet didn't even include a soap/lotion dispenser! I guess UAT used the Moen srp of $458.50. Still, over $300 to install a faucet? Tried to call them to discuss. Spend 30 minutes on the phone to be told I had to be transferred to a manager. Was told if he didn't answer to leave a message. Of course, no call back.

American Home Shield contracted my repairs with them. It took 3 1/2 weeks to get parts and then they were the WRONG parts! The manager/supervisor refused to contact me or hear my complaint. The service was unprofessional, bootleg and incompetent! Dont do it. Refuse to use them if AHS tries to push them off on you. This is my 2nd time being subjected to them. The first time was about 2 years ago and I just forgot the name, but wony EVER make that mistake again!

It has been two weeks since the initial inspection was done (May 30, 2017). At the time it was determined the temperatures within my home are different and that I have an old system and states they recommend an upgrade for the HVAC. The service person said he would call Don to come and make some recommendations. He suggested that I can replace the refrigerant or upgrade the system because of normal wear and tear.
They did not submit the diagnostic to AHS. AHS has reached out to United Air Temp several times and yet United Air Temp has not provided this diagnostic.
Two weeks later and with an infant at home in the midst of summer approaching, I called to find out why there is a delay in submitting this information. He claims he will reach out and recommend a leak test. I asked why he wouldn't detail the fact that he priced AND RECOMMENDED to upgrade the system and he gave me a run around answer.
I decided to get a second and third opinion while United Air Temp dragged their feet. Both companies found the solution and stated wear and tear, and quoted me at half the cost of United Air Temp!
I have read several reviews stating similar issues and all goes back to Don, the manager, providing deferring information to the customer and AHS. Seems to me like they are attempting to conduct services off warranty to make more money.
United Air Temp is a rip-off and after reading all the negative reviews, I am starting to wonder why AHS would make such a horrible recommendation and keep United Air Temp as a contractor. Is this a scam?!?!?!

I did not give permission to american home shield to provide my info for future business to their subcontractors. American home shield provided my contact information from a previous service call to united air temp company who solicited their business promotion ac cleaning service for 69.99 and broke my a/c unit. The hvac tech noah cut my blower wire ; he stayed on the phone with his manager to walk him thorough how to get the blower working. This took about one hour. He also removed my thermostat. My a/c will not get cold and go below 75 degrees. It feels like the fan is only blowing. After 2 hrs of noah's departure i called united air temp company to complain about the heat. He came back but did not fix my a/c and told me his manager simone would come in the morning to fix my unit. Simone showed up in the morning and did not fix my unit but gave me my check back and told me he could not help me!

Once upon a time we were happy with this company, but that was over 6 years ago. They installed a unit in our home, then a unit in a rental property. Initial service was quite good. Then the bottom fell out. I do not know if it was a change in management, or simply that they had accomplished the big dollar sales. The service now is a travesty. Most upsetting is the poorly disguised pressure-sales event they call yearly maintenance. One is contractually obligated to have a service once a year for approximately $50 to "maintain" the unit to forestall any problems. What instead occurs is a 5 minute glance at the unit then a heavy push for any number of products that just happen to be on sale that day! Such was the case when a tech told my tenant that he had black mold on his unit but that for the paltry price of $250 an "acid wash" could be done that would keep him and his family from the suffering that mold can cause. I personally inspected the unit. There was no mold. I had a professional contractor inspect the unit. There was no mold. The tenant was still quite upset even after reassurances. I inquired of the tech as to his training re: mold remediation. He had none but stated that he was instructed to offer this service. When I discussed it with the Lorton, VA manager he denied any such instruction and stated that the tech should never have offered such a diagnosis. Recently, at my home the $50 went to a tech that my wife times at just over 9 minutes looking at the system. He then proclaimed that we urgently needed a coil wash ($250 again) or risk immediate failure of the system. Unfortunately what he did not notice is that the leak which these clowns have not been able to successfully identify and repair had occurred again and that we had no refridgerant in the system. We noted a problem because it was already over 80 on the second floor (he said it was due to our dirty coils) and was over 90 the next day...during upper 70's Maryland late spring. When we eventually got a repairman who was capable (yep- they initially sent the same guy back out to us) we had already evacuated the upper floors. Have contacted costumer service 3 times- pleasant folks there, but have yet to hear from the Lorton manager over the 2 week complaint process.
Bottom line: do not under any circumstances use this company. Period.

We have had a policy with American Home Shield for over ten years. Their premiums and co-pays have continuously increased annually. Their quality of vendors and their customer service has decreased. One month ago I called for A/C service as the unit in garage was leaking. Total Air came inspected, took $75 and pronounced the unit OK. They were not gone one hour when leaking began again. Called AHS three weeks later when entire system quit. Now United Air Temp. Broken compressor to be paid for by AHS. Of course new unit MUCH better only 7000.00. Nothing paid by AHS. Opted for repair as I am a Widow and old and still working.And after all I have this dandy home warranty insurance policy RIGHT? Got a message from BOB from AHS no last name. I will owe United Air temp $ 1148.00 the breakdown is 13 pounds of R 22 refrigerant equaling $975. $75 for service call and This really rankles $ 98 disposal fee for grand total of $1148. I have called AHS two evenings and spent over thirty minutes on hold without speaking to anyone. I have called United Air temp and tried to speak to a Manager. Left a message on his voice mail last evening, promised by the person who gave me his number that " He will call you back" Still waiting I feel after doing my due diligence and comparisons that these prices are outrageous. I wanted to see if anything was negotiable, and given my Widowed status they might possibly cut me a break. NO GO and to me the biggest insult They will take my credit card information BEFORE the work is done. Apparently the compressor is on order( 7 days tomorrow) during one of the hottest heat waves. They informed me that WHEN they call to schedule installation I will pre pay them the obscene amount of $ 1148. I will be having a local HVAC person coming tomorrow afternoon to give me estimates. After reading these other reviews I believe AHS and United Air Temp WILL NOT BE PERFORMING MY A/C repairs. These two are apparently in a win-win partnership for THEM. Will be thinking long and hard about AHS renewal. I'm certain they could care less about me as a customer. There have been other issues this year alone when they refused to pay the claim and repair something AFTER I was committed to their VENDOR. This whole system stinks now. Buyer beware

I used the United Air Temp Services based out of Waldorf, MD. First from the solicitation, I was given one "discounted" price for the service; however when the work was completed the technician said the price was double because of the two units; which I had previously divulged to the sales rep beforehand. I didn't have the energy to argue therefore just paid. Secondly, upon departing my residence I learned a couple of days later that the service tech walked out of my home with my iPad that we so noticed during our discussion. After following up with the Waldorf, MD manager, I learned that the tech had quit the company the following day (I guess my iPad was a parting gift for him). The manager Brian, did return my call and stated that the former employee swore he did not take my iPad (really why we he admit to such a thing). I was then told by Brian that all of their employees go through a background check... so did Mr. Snowden and we all know what he stole. You would think a company of this size would side with the customer instead and just reimburse for the missing property ($500), not like it would break the bank. He instead wanted to offer me a free cleaning; yeah really? I would NEVER recommend this company to anyone after this incident and seeing the many other bad reviews.

I had united air temp to come out to service my AC the tech took the stuff out of my little shed. I am a stroke survivor, he left everything sit on the deck., I'm in a wheelchair, so I can't put anything back, my Mom comes over to help me but she will be 80 in July so she can't put anything back. We called the company, and was told they are not required to put anything back. I think this STINKS! I live in a condo, we are not allowed to use the deck for storage, My Mom also has a bad back ans shoulder,

Thanks,
Calva Williams

AHS and United Air Temp are the biggest scam companies I ever dealt with. United Air Temp used scare tactics to rip you off your money. They would qoute you with unnecessary work with an outrageous estimate. When you complain to AHS about UAT way of scamming people they would side with UAT. They are probably in cohoots because no honest AC company would sign up with AHS to be their sub-contractors. UAT told me that my ac evaporator coil is leaking and that there are items that are not covered by AHS. UAT told me that they will install a primary switch float for $290 and that is a new code that is required. I called the county development and was told that existing unit do not have to conform with the new code and that only applies to a new system. UAT tried to charge me $100 to dispose my evaporative coil. I told them that I will dispose it myself. They took it anyway with no charge since there is some copper there that they could make money off. However, they ripped me off of $395 for plenum modification. I watched the installers the whole time and all they did was a couple of snips so that the new evaporator casing would fit on top of the furnace. They call that plenum modification and charged me $395 for it. That's a big ripoff. Stay away from United Air temp and AHS.

I recently had united air temp out to my home to fix my ac, what i got was a disgusting, smelly technician who had no care for my furniture and carpet. He just walked in like it was his own home and dragged dirt filth on my carpet. Aside from his lack of appearence professionalism, he was speaking very forward and unappropriate to me which made me very uncomfortable. I saw him from the window standing by the ac spitting tobacco every 5 seconds and it was just disgusting and very unprofessinal. I went out to tell him to not spit in my yard, he yelled back "its a free country, you want your ac fixed or not." So I told him to leave and that I was filing a complaint to his manager. I WILL NEVER USE UNITED AIR TEMP AGAIN! I have friends who also used them and found them to be very unprofessional and very expensive.

STAY AWAY! These guys will lie to your face, again and again. Had an AHS warranty and the guy shows up in a hurry. Then makes a diagnosis and says part will be in tomorrow, and he'll be back to install. 8 days have passed int he middle of February, and for 5 consecutaive days, same story...part's being overnighted and we'll repair tomorrow. Then they blame the parts supplier saying that it came in, but they lost it. Sure buddy.
Do yourself a favor...DO NOT RENEW WITH AHS AND DO NOT LET UNITED AIR TEMP WORK ON YOUR PROPERTY. You've been fairly warned.
PS...another reputable HVAC company came out and repaired the issue in 1 day.

This is the WORST HVAC company ever! My 17 month ordeal / installation story is too long for me type out. What ever you do, DO NOT purchase any services or products from this company. Their techs are incompetent, their management is non-existant (& equally incompetent), and their prices are higher than others. I knew their price was higher, but I thought I was getting professional and quality installers and service techs...I got neither. They come to fix one problem and cause another. They can never order the correct parts and constantly rescheduling me. In particular, stay away from the Fairfax office. Todd Kirby was our sales guy that sold us our system. He promised things they can't deliver and months after our installation and issues, they promoted him! He is now the manager of the Fairfax office, and this scenario has gone from bad to worse.

YOU HAVE BEEN WARNED

I have an AC/Heating and Pumbling contract with United Air Temp. I have spent many dollars always doing what ever is recommended by the technician. However, now because of a very rude and unresponsive pumbling manager (Jerry) at the Springfield Office i will be cancelling both of muy service contracts with United Air Temp. I scheduled two appointment for annual service, stay home from work to accomodate United Air Temps very restrictive schedule. When the AC/Heating Tech showed he said he would be doing both services...When he left he said i would need to reschedule another appointment with the pumbler because i had a leaking sprayer head on the kitchen faucet. I scheduled another appointment, stayed home from work for the plumbre to come and fix the problem. When the plumber arrived he said he need to order a new sprayer head and i would need to schedule another appointment when the sprayer head came in. Several weeks later United Temp called to inquire about thje satification of the service i told them i was still waiting for the job to be completed. Receptionist said they would get back with me...never did. Several more weeks went by and United Air Temp called to schedukle another appointment to deliver the sprayer head. I suggested that they drop it off at the door and i would screw it into the hose. It turned out be the wrong part. The male screw on the sprayer smaller tah what is on the hose. I called (always get voice mail) left a message...no body ever called me back. Now today several month from original service call i got a call asking how the service was on the completed job. When I explained that work had not stillbeen completed i was told to schedule another appointment. At this time i asked to speak to the Service Manager. A male got on the phone siad his name was Jerry. He told me i needed to schedule another appointment to allow the technicial to come again and get the correct part number and they would order the part and i would then need to schedule another appointment to get it installed. I told him i would appreciate if United Air Temp could come after 5 PM or on Saturday that way i would not need to take off an additional two day off work in additition the 3 already taken..this would be a total of $2500.00 lost wages. I would assume that my request is reassonable since it will take 5 visits to replace a simple spray head. I would certaintly appreciate a response to my inquire. It could possibly change my mind about canceling my two contract .. Jerry at United temp could care less...You should check out this manager ..he is driving business away. My telephone number is [protected]