United HealthCare Services
Reviews and Complaints

Over the last 4 months I have had to repeatedly call attempting to get my monthly RX statement which is supposed to be mailed to me. Customer service reps have verified that I am to receive my monthly invoices in the mail and I am promised that this would be corrected. It has not been. Today is January 14th and I have called twice asking for my January statement which they say they will/have mailed. I have no other issues with anyone in terms of receiving my mail on time and I continue to receive other things in the mail from UHC so blaming it on COVID is unacceptable. Furthermore, it takes forever to get through the voice mail "tree" before I am finally connected with someone. Today I asked for a supervisor or manager right away from Selene who then transferred me to Ladarrius who is not a supervisor or manager but promised he would connect me with the right person. I then went through the phone tree again after a long hold and was connected with Velda who is not a supervisor/manager. What does it take ?It is so frustrating and not the level of customer service that I will tolerate any longer. Furthermore, the website for getting invoices on line is ridiculous. It says my password/sign in is invalid. I go through the process of getting a new password, it works the one time, I write the password down and the next time I attempt to log in it tells me my sign in/password is invalid. It is a piece of junk.

To Whom May Concern, I hope complaint going to the right placed. I was assigned a health plan did not I repeat did not give no authorization at all to the one is responsible for this. I called AT&T company and United Healthcare on Jan. 6 2021 was told going to take care of this with Medicare.gov, in 24hours the way assigned this the way they have to undo, my coverage i had Medicare removed until who did this mess fixed it. This is not a game at this moment I have no medicare coverage I have Parkinson need my medicine have Doctor app. this is a emergency I spoke with Rep from AT&T just have her first name Linda, and first name Laura Unitedhealth care she is the person who said 24hours would take care with Medicare to undo or take me off . I just wanted to follow this up with a complaint. Plan assign UnitedHealthCare Group Medicare advantage(PPO) (H2001-837) and I live for 23 years in Puerto Rico. I hope this get taken care right away. Ann Falcon, 555 Sect La Mula Utuado, P.R. 00641 Birthdate 7/13/1952. Phone# [protected]. My health could have a set back. I hope this will be taken care as soon as possible. Thank-you!

Just want everyone to know this company is almost a scam when it comes to insurance. Doesn't want to pay for anything, make the process long and hard to get anything authorized, gives wrong information. I'm not sure how this company still exists with how they rip people off. My company switched policies last year and ever since getting stuck with this we have lost so much money and had so many things denied that had never been a problem before. Avoid this "insurance" company at all costs! They won't cover anything and will only give you a headache!

Mitzi McMurray, Reference# A112213482, DOB 7/13/63, DOS 12/24 to 12/26
Admitted 12/24/20 through the ER for new onset Atrial Flutter at 133 with history of congential atrial septal defect, received four IV doses of Cardizem. She was also positive for COVID. She stayed for two days for rate control and intiation of two new medications. Called in to UHC 12/28 and clinical faxed on 12/28. Case reviewed by J. Gatica CM [protected], case denied, no explanation for the decision, peer to peer offered.
This case is one of three cases for UHC admitted on 12/24/20 that were denied and a peer to peer offered.
It is inappropriate to ask the attending Dr. to take away from care of the COVID patients to complete peer to peer reviews on all three of these admits.

I received a packet information that listed a change to my policy. Included was a complimentary face mask to be used in re to Coronavirus. I threw it out, as it was "made in China." Didn't know whether to laugh at the irony or be insulted that the country that infected us with the virus came from there. Do you really believe that a "face mask" from there could be trusted to provide any protection whatsoever. Expect if I had it analyzed, might find it defective or polluted in some manner.

We used UHC for 1 year. During that time, I broke my ankle. After receiving treatment with several medical staff, we received numerous statements that it's our responsibility to pay full coverage. They told us we were using Medicare at the time. We informed them it was only plan A! They paid out to the doctors then took it all back. We had to make over 10 calls over several months explaining to them they were the only health care plan we used!

I received a bill for Part D. I have not received Part B from Social Security.
You can not bill me due to not have Part B from Social Security.

I just started my insurance with UMR back in latte August. I had to make an appointment with an endocrinologist and wanted to make sure I would owe nothing out of pocket once I had an appointment. I called UMR as well as the Dr.'s office and they both assured me there was no out of pocket pay. I then go to the appointment on 9/23 and receive a bill from the office in November stating I owe 140 dollars. I call UMR immediately and am told to ignore the bill and it will be fixed. If there are any issues I was told I'd receive a call back. Never received a call and got another bill in the mail today from the same provider. Had to call UMR myself and was told the claim was denied because they are a tier 2 provider and I had to pay the deductible. Had I known that was the case I would have never gone to this provider, that is why I made sure to verify it with the both of them before I even went to the appointment. Now I am expected to pay that bill after I did repeatedly asked and inquired. I believe UMR needs to pay the 140 dollars and further educate employees to mention that when someone calls specifically asking if I am going to be expected to pay.

Member ID [protected]
Member: Mathew Sheridan DOB 7/16/77
Bill: pediatric after hours care for Benjamin Sheridan 11/10/18.
REF: D9551
Prior REF:D1493
prior REF: D197180753
Collections company: Hospital Collections Services [protected]

Both the provider and myself have been trying to get a bill paid correctly for a doctor's visit for my son on 11/10/18. Over 2 years. The provider was originally sent payment that was made out to the wrong providers name. He contacted UHC many time over many months trying to get the error corrected. (He had several claims where UHC did this). I got involved when he finally sent me a bill 1/29/20. I contacted UHC over and over again, was endlessly transferred around, or disconnected. I called both the provider and UHC on a 3 way call and talked with someone at provider services and this was supposed to be all resolved - this was finally in 07/2020. The check was never sent and I got a call from a medical collection agency this week. I called again yesterday. I spent 2 hours being transferred and disconnected. I managed to talk to a supervisor named Melinda. I was going to call the provider again 3 way with her - she took my number in case we got disconnected to call me back - she assured me it was quicker than me trying to call her. We got disconnected and she never called me back. I then spent another hour trying to call and get her again. Every time I actually talked to a person, they wouldn't listen to me and just tried to transfer me. One man made fun of my frustration and called me "Karen," another woman told me she was transferring me to a supervisor and hung up on me. Finally I got someone else who said she is sending the request to pay the bill with the correct provider name, and that she would call the collections company to stop collections. MY REF# IS D9551. I don't have any faith that this will actually happen. This is the worst company I have dealt with in my life. I have not talked to one person at UHC who actually cared about my issue or did what they said they were going to. We paid for UHC insurance for our family. We paid a lot. This was a simple pediatric appointment for my child. I paid the co-pay. Now it's been 2 years trying to get UHC to pay their portion correctly. I have been unfairly sent to a collections company due to UHC's ineptitude. I shouldn't have to pay a bill that was covered by insurance I paid for. If anyone in this terrible company cares at all about doing the right thing please look up the member number/ref number and make the effort to make sure this bill gets paid.

Amy Sheridan
[protected]

We're sorry. We're having an internal problem.
Please try to sign in again.

Been getting this error for weeks when I try to login. Called support and they haven't been any help.

I have finally had it with UHC and I'm moving on at the beginning of the week to "anyone else" that can offer help with my scripts.
What really burned me up was their "stay on the line after the call" to take their SURVEY. When they notice a bit of displeasure in your voice - there will be NO SURVEY for you. Before I get into that I also had a very trying time with another "Tier ?" medication. They put you through hell and today was with another one. I am awaiting surgery next month and have severe spinal stenosis and the pain is intolerable so I asked if I could get it filled a few "days" earlier. GOD FORBID. The more I type the madder I get

I am writing to complain about the rude and unprofessional way I was treated by one your sales agents, Nicholas Sanchez, when I called (11/18 at about 12:30 pm EDT from zip code 29464) about information on signing up for one of your Medicare Advantage Plans. I have had a United Medicare Supplement Plan for nearly 11 years and I could not be more pleased by your coverage and service. Mr. Sanchez did not tell me until I was about ready to sign up for the Advantage Plan that I would lose my Supplement Plan and probably never get it back. As a senior citizen I believe it is critical that this is understood from the beginning. Mr. Sanchez then told me that I was wasting his time and that he had "enough of me." Someone should remind him it is a competitive world out there with little patience for his arrogance. Please note I am reporting this complaint to the insurance professionals at AARP who support United's Supplement Plan Service.

I already sent a letter to regarding my denial by the medical group to: dirk mcmahon, anne docimo, brian thompson, ed lagerstrom, and alexander perkinson on october 14 on the denial of a doctor who was in my group, but they don't seem any of their members are important. I have been struggling for 4 years with a disease that no western medical doctor in this country knows how to treat properly, so I am just trying to find a doctor who even cares over the usual, take this or that pill! This, by the way, is my "6th" grievance on this insurance company that places profits before people. It is obvious to me that their huge profits ($183.5 billion) are attributable to their "kind" of sick care their members have to either "enjoy" or "endure". It is totally unconscionable that these insurance companies continue on a road of silent abuse, yet their commercials and ads paint a different picture, luring people into their demise.

I am so exhausted over these crooked companies that do not care with their over-paid executives who know nothing about our current health crises today!

Bottomline, I need an immediate resolution to my issue and research into providing members into alternate solutions for real healthcare and finding root causes to the 50-70 million people struggling with these diseases with no current solutions with this insurance company's plans for seniors... Just unconscionable to say the least!

My name is Rachel S. Rivera dela Rosa new Bray. I have two main complaints. 1. The attitude and demeaner of the "helpful" customer service workers. They have been rude, condescending, and not very helpful. 2. My name, above, @Dept. SS is as written. Someone @ SS claims my name is dela. is as above on my SS card. I'm 75, I DO NOT have time for this. My United Healthcare offers free gym memberships, I have called them on many occasions, & have waited online for 10 minutes to57 minutes. I am a chronic pain sufferer, I would like a bed to sleep in, which will not have me waking up in pain, through out my entire body, so I have to have help sitting. The health care book sent out is next to useless.
I can say truthfully, most of my pain can be attributed to some of the doctors I have had. The first, Dr. David Henry on staff at St. Francis, was intoxicated and injected cortisone into the right femoral nerve of my right leg. I spent FOUR years on crutches, in so much pain, I was on 120 mg of Oxygen tin, 300 mg of Nuerontin, 60 mg of Soma. The surgeon said (Dr. Kevin Weitzman) said "If I had not ridden my bicycle for those 4 years" he would not have been able to perform surgery. I have metal hips, femur, and my pelvis is lined in metal. Could not get a lawyer to take my case, AND told me the "statute of limitations" was three years. SO, he was allowed to continue practising medicine, @ St. Francis, and God only knows how many others he has crippled for life. The same thing with my last surgery. Dr. Salim Singh, removed a lymph node from my left groin. He performed a very sloppy job, & whatever he did has me in pain, with a hard lip which fills up with fluid. My PcP sent me to a Dr. Martinez, at Aurora, St. Likes. this was 2019, surgery was on June 1, 2019. Dr. Martinez, scheduled me for a biopsy. It was done with a local anesthetic, so I was awake. He used a syringe, that was 3"in diameter & about 5" in length. He held it up & I could see tissue in it, along with fluid, all a pinkish & grey color. BUT, in his report, he wrote that everything was fine, and there was less than a miniscule amount. This was what he told me as well. I just sat there looking at him as if he was crazy. I asked him why did you use such a large syringe? He looked at me & said he hadn't. I told him I guess you didn't because you weren't the person I was looking at with the syringe in his hand. The problem with him & many doctors is they think that they are omnipotent, people believe what they tell them. I DO NOT. My mother was a psychiatric nurse, @Mendota hospital for the Criminally insane. Her job was to recommend patients for permanent incarceration, as sociopaths. I have done work similarly. My job was to make sure no man, ever was hired on law enforcement who had any sociopathic tendencies in the entire country. I was very good at my job, I interviewed thousands of law enforcement rookies. They were allowed to join or not SOLELY on my opinion. I do not like liars or thieves and this country is run by liars, thieves, and murderers. Thank you for your time.
I only wish I could find a person who is capable, and willing to do what I ask &/ or tell them to do. I can show who, what, where, and how to make this country actually great.
You can te

I have an Rx plan with United Healthcare called "AARP MEDICARE SAVER PLUS". Medicaid has enrolled me in "Extra Help" at Level 1 100% which pays my premiums starting Sept 1, 2020. I already paid the premiums for September and October. Medicare told me to contact United Healthcare for a refund.
I have called 8 times and spent over 5 hours on hold. The first 2 "advocates" lied to me stating the billing department handles that. The first advocate transferred me to billing but customer service answered. This advocate apologized and tried the transfer again. I was disconnected.
The third advocate stated there is no billing dept and customer service handles billing issues. This advocate stayed on the line while I waited on hold for the "PDP" Dept. But she had to disconnect due to a screaming child in the background. The called then transferred to customer service again. I called the sales department for help. They connected me with someone who said" ok let's look at your account then put me on hold without notification or consent. I waited over 30 mins and she never returned.
Every time I mention refund I am disconnected or placed on hold for an hour only to be disconnected.

In August 2020 I was hospitalized twice due to a possible TIA and/or a heart attack. During my second visit, the hospital Cardiologists ordered a P.E.T. scan of my heart. UHC has refused to pay my hospital bill and never sent me a denial letter. I heard about the denial through a third party. The bill is almost $1, 000.

I have many medications that have been denied by this so-called insurance carrier and I do not go through Optum Rx. I have been told that many of my Rx is not in their formulary. A national pharmacy fills my prescriptions not Optum Rx.

Called about a denial letter?

Have been on hold now for 1 hour 22 minutes 41 seconds.

How do you expect customers to tolerant this kind of service?

Hire some people, or something else to improve!

Maybe new mangers

I have been a united healthcare for two years there customer service stuck they don't care about there customer!
there a long data on me. They took away my $20.00 on over the counter dept & with no help to me. Unfair/disrespectfully they have a long file on me with no! help to me
they never call or e mail me at all
[protected]
if someone care please look at logs during june 29, 2020 this years really very very bad bad customer service!
they suck
[protected]@yahoo.com

I called (this time) about needing a medication filled, and then about needing an explanation as so why united healthcare was denying it. When felt the person helping me, robin, was either incompetent or just plain rude, I asked for a supervisor. After listening to music for an additional 15-20 minutes, the call was again disconnected, without speaking to anyone again.
I've had problems with united healthcare every single time a company I worked for had them. And I signed up for my company's very best plan... Wow.