United HealthCare Services review: Healthy benefits

Anytime I call this line I get incredibly rude customer service agents who try to toss you around like you are worthless. Today, Sept. 1, 2023, the agent I spoke to about issues with online bill pay interrupted my questions and gave me no chance to speak until I demanded to be heard. This agent asked for account numbers and other information without explaining what they wanted - who's the account number? The address for who? I was clearly confused and instead of being kind and explaining what he needed he ignored my questions and said "If you don't have what we need I will end the call and you can call back when you do." ! I was TRYING to get them what they needed but they wouldn't explain or answer my questions so I could get it for him! I never got a confirmation for my bill payment and I don't even really know if the bill payment actually went through! This guy was insensitive, unkind, rude, impatient, and uncommunicative. I felt like me and my problems were worthless and that I didn't matter. The entirety of United Healthcare health insurance is horrible, the regular customer agents too. My case manager, friends, and family have all helped me battle and you know what - WE ARE DISGUSTED.