United Trust Bank
Reviews and Complaints

We recently had the pleasure of working with ***. to refinance our home. *** is the best loan officer we have EVER had! He asked us what we wanted to achieve with the refinance, and he informed us about our options, many of which no one had ever mentioned before. We highly recommend *** as "the go-to guy" for any mortgage needs!

was super helpful as my Single Point of Contact for the duration of my loan application process. The best part is that he got back with me real quick anytime I asked a question or needed something. I would recommend going with United Trust Bank to anyone and would use them again myself in the future.

My name is [Redacted], I had the chance to refinance my home with United Trust Bank. The representative was very professional and knowledgeable with the refinancing. He also communicated with me through every step of the process. The service was excellent and I would recommend it to others for home refinancing.

I was skeptical about online refinancing but speaking with a United Trust Bank loan officer reassured me. The process went smoothly, and I felt comfortable throughout, appreciating all the assistance provided. Thank you, United Trust Bank, for your competent team.

I think the Loan Officer for United Trust Bank is a valuable asset. During the refinance process, he was very helpful and knowledgeable. To me, it was a long and tedious process since I am not computer literate. The Loan Officer made it easier by assisting me in completing the instructions correctly. I would recommend him to anyone for a job well done and thank him very much.

We had a great experience with our banker from OH. We're in VA and wanted to refinance with a cash out loan. We had *** as our loan officer and he was amazing. He answered all our questions and was really open about the whole process. This was a big deal for us and it let us remodel our home and combine all our student loans and debt. It saved us more than $600 a month in debt payments and let us transform our home! Refinancing and mortgages can be super stressful, but with *** and this company, we felt really taken care of and like helping us was their top priority. I would give more stars if I could!

I don't know where to start, but United Trust Bank is a really professional company. They guided me through every step and addressed all my concerns. They kept in touch with me constantly to make sure everything was going smoothly, from the moment I contacted them until we closed on the refinance. I appreciate their help in organizing my paperwork and improving my credit score. They took care of all the necessary paperwork and provided exceptional service. I highly recommend United Trust Bank for anyone in need of a home mortgage or refinance. I won't forget to reach out to them again in three years when I require their assistance. Please keep my contact information on file, as I will be contacting you again.

United Trust Bank is amazing, they deserve 5 stars, but our loan officer, let me tell you, he deserves a whopping 10 stars! His last name is like a lucky charm. You won't believe it, but I've been going through a tough time for the past two years with medical and financial troubles. I had no idea if we would ever get a home foreclosure notice. But then, Mr. came to the rescue! He pulled me out of a never-ending paperwork mess from a previous loan modification that had been going on for over a year. Can you imagine that?

Thanks to Mr. professional skills and determination, he worked tirelessly with the United Trust Bank underwriters to navigate through a super complicated VA loan refinance process. We had so many conference calls, and let me tell you, this guy has some serious verbal skills. He was like a ninja, using his words to resolve a technical problem with the current loan servicer and a previous one. It was all about getting the right documentation for my prior COVID loan forbearance period. I was blown away by his expertise!

I can't recommend Mr. and United Trust Bank enough. They truly prioritize their customers. This cash-out refinancing of my mortgage has made my life so much easier. Now, I know for sure that my wife and I can live comfortably in our home. It's such a relief!

So, if you're looking for a lender that puts you first, go with United Trust Bank and ask for Mr.. You won't regret it!

On April 17, I started the cash-out loan process with United Trust Bank and my loan officer was ***. On April 26,2021, *** emailed me asking for my credit card info for the $500.00 appraisal fee. I sent the form through the *** document system on April 27. On April 28, I called *** to let her know that we didn't want to continue with the loan and that we were going with my husband's credit union because they had a better interest rate and fees. On May 4, I noticed a pending charge of $500.00 on my credit card from United Trust Bank, which was surprising since I did call *** on April 28, to say that we didn't want to proceed with the loan. On May 5, I emailed *** to get written confirmation that I no longer wanted to proceed with the loan and to find out why my credit card was charged $500.00 for the appraisal fee. Her response was "No Problem and best of luck to you both! If anything changes, please feel free to contact me any time."