Menu
Login
I purchased new dining room furniture from JCPenney and purchased their extended warranty which covers every kind of accidental damage immagineable. This includes nail polish, remover, blood, water marks, scratches, dents, gouges, heat marks, etc. I thought "wow" it is saffe to finally order a new table even though we have 4 kids! Well, we had a particularly bad weekend and on Friday, nail polish remover (being used without my knowledge:) was spilled on the table. Then, on Saturday at dinner one of my kids slid a serving platter across the table and it scratched it, and finally, on Sunday, my son dropped a lego model on the table and made a gouge. I reported the incidents all at the same time on Monday, and now because there is a clause stating that if there is an "accumulation of damage" the warranty is void, the table is not being covered! So apparently, if you have more than one thing happen to you table, the claim is denied. I have been going around and around with both JCPenney and Uniters and am getting no where, if a warranty sounds to good to be true, it probably is!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told by Uniters that they were not the company contracted to provide my warranty. Had to do research for 2 months to prove them incorrect and now they won't even return my calls or reply to my emails. I have to call them and wait 1-2 hours for a representative. The message on hold tells me repeatedly "We look forward to providing you outstanding service. " What a crock of crap!
I purchased the 5 year plan from Uniters when I bought a furniture set from VCF. Was told anything would be covered. They have fixed nothing. I have been denied three claims. The first because they said I waited over thirty days when I didn’t realize the back of the frame was broke until I moved it to clean. The second and third claims were denied because they said it was the same issue. It was for all different sections of the couch and chaise. Springs broken, missing buttons, broken frame in back, tacks pushing out, spring noises in the arm and seat, cushion bulging in the middle. And they say none of it is covered. Junk furniture and junk warranty. I would NOT recommend anyone buying this warranty. It’s a total waste of money. I wish I had read some of their reviews before I bought.
They are running a scam here making it look like a legit business, not only did the Living Spaces rep tell me in person that accidental stains are covered but it is also under the covered terms. They send me an email stating "We have evaluated your claim, based on the Terms and Conditions in your plan, the issue reported is not covered." this makes no sense to me when it clearly states in their Terms and Conditions #5 "Coverage: Five (5) years from the date you take delivery of your new furniture; this Plan provides you coverage for stains and /or damage on Fabric, Microfiber, Coated Fabrics, A&P Leather, Bonded Leather, Bycast Leather, Bicast Leather, Vinyl, Wood, Glass, Laminates, Metal, Stone, and other surfaces resulting from: Accidental Stains or Damage." It has not been 5 years since I purchased this dinning set. DO NOT waste your money on this, you will be throwing your money away because they will not help you or take any liability.