Uniters
Reviews and Complaints

I purchased a sofa and loveseat with voice command power control at Doughty's Furniture in Clayton, NJ, on February 8th, 2020. Fearing the electronics might fail at some point, I spent $199.00 and purchased the 5-year pro-plan from Uniters. My plan ref. # is UNI30483. The plan type is RG57.01, and the plan will expire in February 2025.
My sofa first stopped working on January 25, 2024. I contacted Uniters online and opened claim #C2972160.
On 2/7/2024, I was notified that a technician had been assigned. Shortly thereafter, I spoke to him on the phone. He had me check several things and explain what wasn't working. I also sent him numerous pictures of the sofa and all the underneath parts and serial numbers.
On 2/20/2024, a part arrived. It was the push-button control panel, Part #MLSK93-A1. I immediately notified them I had the part and asked if I could simply unplug the old one and plug in the new one. Not hearing back from them, I replaced the part, and it didn't correct the problem.
I telephoned them on 3/7/2024 to tell them the part didn't fix the problem. The person I spoke to looked up my information and said the claim had been closed out. The new claim for the technician to install the part was SOS# 256-2881.
Having two furniture units with the same electronics, I decided to try removing parts from the working unit and putting them on the broken unit. By doing this, I determined that the defective part was the MULIN VOICE CONTROLLER JUNCTION BOX MODEL MLKZ034-C1. As soon as I swapped that part, the unit worked perfectly.
I contacted Uniters again and explained that I had identified the defective part. I asked them to send it so that I could make the repair.
On 3/23/2024, they replied that they had assigned a new technician. The same day, I replied to please make sure the MULIN VOICE CONTROLLER JUNCTION BOX MODEL MLKZ034-C1 was either sent or delivered by the repair technician.
On 4/1/2024, I again requested that they send the correct part.
On 4/29/2024, they said a new part had been ordered and could take up to 12 weeks to arrive.
I waited the three months and nothing. So I contacted their parts supplier a company called " LIFE EASY SUPPLY". I asked if the mulin voice box was in stock and they said it was and was ready to ship.
On 7/20/24, I contacted UNITERS again and told them I knew the part was in stock. I told them to stop stalling and send the part.
On Aug. 28th, I received a package. It WAS NOT the Mulin Voice control box I needed, but another push-button control panel part. I would happily return these two parts to UNITERS if they just sent the correct part. I have been without a working sofa since Jan. 25, all because UNITERS will not send the correct part. MULIN VOICE CONTROLLER JUNCTION BOX MODEL MLKZ034-C1
I hope this can be resolved soon. I have 54 million readers on the website QUORA. I have not posted anything about this problem yet. If necessary, I will tell my story there. Let's fix this; UNITERS, it's as easy as sending me the right part. Thank you, signed Lt. James Filippello Ret.
Send: MULIN VOICE CONTROLLER JUNCTION BOX MODEL MLKZ034-C1

This company do not so support it warranties, I had chair that I got from on line and I paid for 5 years warranty, so when my chair broken I file a claim, so what they going to say, oh that part do not cover on warranty, so now what I should do now? After uniters got my money for warranty, I feel this is very easy to say the part don't cover, and you just taken people money, so wrong to do. Honor your warranty and do what right., when you have paid for they support. Again I feel you not a good company now. You got my money, who else you done this way, taken people money. Do better and stop what you doing.

I purchased an adjustable bed almost 2 years ago with a 10 year warranty. I first filed the issue on my phone and made some errors and called the [protected] the next day. Before I can even get to make the phone call they had denied my claim in less than 2 hours (I received an email). I refiled with a customer service rep (explaining my error from the previous filling) only to receive another denial saying it's a duplicate complaint. I shouldn't be having these issue's so quickly with the product to begin with, but I realize now these folks are quick to take your money but don't file no claim because they will not stand by their product. Keep your money and don't buy the warranty, they will not honor it anyway!

Incident happened within 30 days of claim. My bed frame got damaged and won't support the weight of the mattress due to one of the legs falling off. I wasn't able to send the claim out because my dad had a heart attack and went into a coma within that time frame. They are trying not to pay to claim and closed the case.

This company is pure fraudulent and I'm sure they have many lawsuits coming their way. I've already filed mine with an NYC attorney.

Good luck dealing with this headache of a fraudulent company.

They are scheduling techs to come out and use wrong parts to make things work on the couch. They are wasting my time by having me schedule multiple appointments and take off from work. They have the worst communication of any company I have ever seen and the customer service reps do not care to do their jobs. They are very rude and do not tell you if parts were ordered and send out techs to appointments actively knowing parts aren't available for that day. I am now on my 3rd technician to come out and attempt to fix issues that were supposedly resolved. I do not have the time or the energy to continue to watch my couch get mangled with different parts that are not made for this item. Also, they make it very hard to speak to a supervisor about your issues.

The couch is being opened up to fix it and put back together without any regard to craftsmanship as from the factory. The parts they use seem to be a temp fix or don't even work. I was told that after this 3rd tech, I will need to schedule yet another tech to come out and look at the items the second tech didn't report even though he took pictures of everything.

Claim Number: C2868522

Claim Number: C2872345

I purchased a couch from living spaces in 2022. They talked me into a warranty with Uniters.… in less than nine months, my couch started falling apart. The stuffing was lumpy and the seams we’re coming apart.

I was so excited when I remembered that I had bought a warranty. I have been getting the car around with Uniters since April. First they sent a a young man out with a little sewing kit. When he saw my couch, he said oh, I can’t fix that. I will let Uniters know. They probably need to replace the couch. I have been getting the runaround cents. Telling me they’re ordering a new stuffing for my couch. I also filed a claim for a glue stain that my granddaughter accidentally got on the couch. They closed the claim and never offered to fix it.

This company is a joke and a scam. I want my money back.!

Claim #C2839433

A puncture on leather sofa was deemed as pet damage by the company. There are no scratches around the area and the company's agent simply saw a dog at home who is trained to not go on this sofa, and falsely assumed that it is pet damage. The conflict of interest and incentivization being provided to agents to deny claims on spurious pretexts is appalling. Their dispute department did not seek any more info and simply closed the dispute and are not responding.

Being told a different thing everytime I call wayfair and everytime I call uniters. wasn't able to post the pic under my precious comment I guess cuz it confirms what I previously stated. My warrent was for 3 years April 2020. This is May 5th I'm 5 days later litterally and you can buy me a 115.00 chair. Waist of money on warrent b his place is a scam like the rest of the comments.

September 2020 I received a new sectional I had ordered through Macys. After hearing about the coverage the Worry No More warranty offered, I decided it was worth it for peace of mind. Wrong!

Over two years later our dog came in from the rain which he’s scared of and proceeded to take a huge pee on our couch! (Obviously he was too scared to go out into the rain to pee- it was very stormy outside.) He’d never had any accidents or inappropriate peeing before, not even as a puppy and he’s now 5. I used towels to absorb what I could but he apparently had a very full bladder and I noted wet spots on surrounding cushions I presume was splashed as he peed- and I could smell it too. Within a few days I submitted a claim to United for cleaning or repair along with multiple photos. The main bottom cushion where he’d stood and peed was so saturated and stinky I had to put it in the garage along with a couple other pillows that also got splashed and were a bit stinky.

Maybe 2 weeks later I was contacted to schedule a technician to come out and evaluate and take more photos. By the time he made it out, it was at least a month since the incident was first reported. The technician agreed the cushions couldn’t be cleaned but needed to be replaced and said he’d order replacements.

About a month later I get an email denying any replacements, saying that they thought the stains were a result of repeated pet accidents so would not cover anything. I have a very good nose and would know and see if my dog had made any messes like this before. This incident was witnessed by my son and his dad. Even if it had happened before (which it surely had not), the warranty says it covers cleaning or replacements from pet damage up to three times- so isn’t this why I purchased this warranty? So I had protection?

I responded to their decision with a dispute explaining again that this was a single incident with a scared pup emptying his bladder right onto the absorbent couch and that is all and should be covered by this warranty. I then got an email saying my dispute was received and I’d get a response within 30 days.

After more than 30 days I still hadn’t gotten any email so I kept checking, thinking they’d gotten behind. Finally tonight, after about 6 weeks, I went online to try to track my claim and there was the response to my dispute- they basically repeated everything they’d put in their denial email all over again.

This is not right and I’m really frustrated that I thought purchasing this warranty would help me- but all it’s done is reveal it was a scam. After searching online I’ve discovered this company is known to deny most claims just like they did mine. So not only am I working on contacting Macys corporate offices about how their contracted warranty company is treating its customers, but I also am spreading the word amongst everyone I know not to ever purchase the Worry No More warranty because it’s a scam and a complete waste of money!

BTW, throughout this ordeal the entities I’ve been dealing with has had several names. Worry No More, Palladio, warrantyservice.com & Uniters.

This is a SCAM! Do not use or buy and warranties from them.

All A SCAM!

Call to have someone come out as chair would not recline. Technician never came out just called and asked us to take a picture of the back of the chair in December 2022. It is now March 6 2023. I have called several times and get the run around. Called again today and first was told that the part was sent out and delivered and then told that the part was NEVER ordered. I spoke with a Natalie today and was told I could not speak with a manager or someone else to get my chair fixed. I paid for a warranty and I'm not able to collect.

This company is a SCAM!

We had purchased a loveseat recliner on 10/05/21, it was delivered on 10/19/21. The warranty is good until 10/18/26 . On 01/12/23 the left side of the recliner the buttons to move the leg rest stopped working, everything else works fine. It is an electric recliner so must be an issue with a motor but who knows. I had filed a claim with Uniters on 01/26/23 (4 days later) including pictures and a video (claim C2814965). After not hearing from them for over a week I sent them a message through their app inquiring about the status of my claim. They did not respond.

Fast forward to today, 02/02/23, after 5 messages they still have not responded. This is a scam!

I filed a claim (#C2802249) with the Care Free Plan By Uniters on 12/18/22 and it was denied. Shortly after we received the couch we noticed that the cover for the chase lounge was offset from the cushion slightly and there was an extra seam on top of the cushion in an odd location, I didn’t notice it on delivery so I lived with it for a few years (my fault for not noticing on delivery). There was no damage to the cushion so we could not make a claim at that time but I was watching the area because when sitting on the cushion you could tell there were added stresses and stretching of the seam as tho one day it was going to separate. A few days prior to me opening the claim I noticed that this seam had separated and began fraying. Within the 30 days of the damage accruing I made the claim and it was denied. In my claim I was being honest and stated that I noticed the cushion offset around the delivery date and put that “it was noticed around the delivery date” in my claim to try and give them a full picture of why I believe this issue happened and they took it as the damage accrued near the delivery date so it’s outside of the 30 day reporting time and denied my claim. When the actual damage accrued only a few days prior to when the claim was made. I called warranty services and was told to bad we have your claim and it says the this issue happened more then 30 days ago there’s nothing we can do. uploaded photos and keep in mind this is a Seam on the top of my cushion right next to another seam. Customer service said it not a seam it’s a rip lol. I don’t need a new cushion I would just like the cover to be replaced and fit correctly. But I guess I don’t deserve that when I pay for a 5000$ couch and a full “care free warranty service” super disappointed in the level of customer care and service. It sad that I have to write a complaint on the BBB to actually get the small chance that someone will help understand the claim I made and care about the product they sale.

These guys did not honor their warranty and hired scummy people!

I tried for DAYS to get someone on the phone to come take a look at my couch which had a support beam fall lose the other day. After DAYS of getting the run around someone told me to take pictures and file online - I told them there was nothing to take a picture of, the issue was internal. They said it didn't matter what I said or took pictures of, that that was the only way to get anyone to return my call. So I whip out of my phone and briefly just answer the questions. I referenced the boards were lose when I got the board but didn't get a chance to mention something recently snapped or fell out of place - I only REFERENCED the issues could be connected.

Didn't matter.

They denied the claim and the people at WarrantyServices were all but laughing at me an accusing me of fraud - you wrote this was the TRUTH, you didnt report the issue fast enough! If it was always there, how are we at fault! But I DIDN'T EVEN MENTION THE MAIN REASON WAS A BOARD FELL UNCONNECTED TO THIS ISSUE. Now they are literally laughing at me? And telling me they can keep my money? While laughing. This is EGREGIOUS behavior. I already contacted the Better Business Buereau about Living Spaces and am about to about this company too.

Bought a gaming chair a little while back from amazon and purchased a 3 year warranty from Uniters (big mistake). Filed a claim that was explicitly covered under the warranty. There was a rip that was attributed to ONE single event just like it stated it would be covered under my warranty. It's sad that i have to resort to complaining on complaint boards than just trusting your customers and going by the agreement. It seems like this company is denying people for reasons covered in order to save money.

Bought the 5 year extra protection in late 2019 for a sectional From Value City Furniture. One piece had a nail poking out of the frame that shredded the cushion of a recliner. Didn't notice until I stabbed myself with it in 2021. Representative came out and agreed to a replacement and ordered part. 3 months later a box of material shows up. I don't reupholster furniture and the material didn't even match. I contact them and wait months for a reply. The APP they have is useless.Then they offer 550.00 as a settlement. I didn't decline the offer but I counter with 1000.00 and that would buy out the rest of the warranty of the entire sectional. Another couple of months go by. Now they agree to replace the whole sectional but at 2022 prices. The difference is 2448.95 out of MY pocket. This is a shell game. Not illegal but just crap. I did not decline the original offer but because of the fine print I'm screwed. This company is not to be trusted.

I submitted an issue that now says "Resolved to Customers Satisfaction" - that is not factual. Uniters will continue to deny claims and extend the claim until their customers give up. I had a service appointment and now the portal says that they are sorry they missed me and I need to reschedule. I feel like I am being punked. I even have communication (in writing!) from technician that he summitted everything.

Recommendation to Buyers: Save your money, buy your furniture and do not feel "comfortable" with a Uniters plan. They will not help you timely. They will extend your issues to the point that they are hopeful you will give up.

Horrible experience dealing with this warranty company. I don't know what I'm most upset about: the fact that Living Spaces even bothered to offer this protection for their less than stellar furniture quality or the fact that Uniters itself is not here to help the consumer when it comes time to dealing with the crappy furniture. I've been dealing with a claim since May of 2022, provided everything they wanted and I have been the one having to request updates. This company purposely delays things to be able to come up with ways to get out of their warranty obligations. In fact, from the very beginning they denied part of my claim and weren't even able to speak with me on the phone to tell my WHY after I declined their basic reasoning. A couch that has rusting pieces because of terrible materials is ABSOLUTELY covered under this warranty. I didn't cause this and have zero control over the rusting. So I've got a rusty couch that has disintegrating fabric...sent out a tech, he submitted the report (including info about the rusting because even he couldn't' believe it wasn't covered), Uniters AGREED to settle the claim because it would cost more to fix it and then BACKED OUT! They are sending the tech again so fix the fabric problem but completely BACKED OUT of the agreement to settle. Since I had to be the one constantly calling and asking for an update, weeks went by...as I said, they purposely waited to provide any updates so that they could find a way to backtrack their agreement. How is this kind of business even allowed to be offered to the consumer? I'm horrified.

My warranty claim has been wrongfully denied. I have submitted photo and video evidence showing a clear case of seam separation, which is specifically listed under the Structural Failures section 5.2.3 of the Terms and Conditions attached to the Care Free extended warranty I purchased. I found these separations through my 'periodic inspections' and submitted my claim within 30 days.

The reason of denial “performing maintenance” in this case would be to have the seams sewn back together, which would then nullify the warranty, pursuant to section 11.1.6.

I had the misfortune of purchasing this warranty for two sofas I purchased. The first claim for a broken zipper and a seam tear took over a year to resolve. I was reluctant to file the claim for the second broken zipper to be replaced on the second sofa however I convinced myself since I purchased the sofas & the 5 year warranty I deserve to use it if there is a break (that's what its for!). This claim they are unfortunately treating me like fraud since another zipper broke. I sent several detailed pictures & even extras per their request - close up and far away. It is one zipper. I asked if I can help by sending the cushion cover in, etc.. and they are requesting a full inspection and I was told they need to verify it is not the couch I already claimed. Really? I sent detail pictures. The company for repairs that they are working with has even let me know that they will not fix the zipper and that Uniters is insisting the full inspection and they do not understand why Uniters is being like this as its a waste of time and money. The repair company books mid day appointments only for 5 hours windos. Taking a day off of work will cost me more than a zipper replacement. Uniters wont even let me leave it on the covered porch. The whole process with Uniters feels dirty. If you request to speak with a supervisor for clarity and help they might call you back in 48 hours. Zippers are approximately $30.00 to have them replaced by a company. Shame on this company. I plan to place my review everywhere I can. The hassle to wait and be called a fraud is not worth the expense of the warranty. Unfortunatly, they will come and do the inspection then I will likely wait another year for a response and because they are a horrible company they will end up having to replace the entire couch when all that is needed is the zipper replacement. I would imagine this company will not be around for long. Horrible experience.

I was given a settlement offer of 1696 for a 5000 area rug that I purchased from Baers and added protection warranty. The stain will not come out warranty settlement is not acceptable and quite unreasonable. I have requested to be paid exactly for what I paid or receive a replacement rug identical to what I purchased this is fair and warranted. I would appreciate a call back from the warranty manager and or the CEO directly to bring 100% closure and satisfaction. Reference No. CS0223000 call me directly at [protected].

with gratitude, Elizabeth Torres