University Medical Center of Southern Nevada
Reviews and Complaints

My name is William “Bill” Ashcroft. Account # 412736; Encounter Number [protected] on or about 11/08/14 I started not to hear out of my right ear. When I drank water or any type liquid I would hear a clicking sound in that ear. By the 10th. I could not hear even the snapping of my fingers next to my ear. I was alarmed and did not want further damage to occur if any, so I went down the street to the quick care facility. There I described to the nurse that took my vitals and then to Dr. Rodrigues the events leading me to come to the clinic. He checked my ears with a scope of some kind and said there is nothing wrong that is visible to him and that is was or is an anomaly, a possible flap of skin etc. My blood pressure was a little high at the time mainly because I have what they consider or label as the white coat syndrome. So he wrote me a prescription for blood pressure pills. He then told me to go see an ear, nose, and throat Doctor. I did go and get my blood pressure medication filled and told the pharmacist what had happened. He said try using Allegra or Clarion because it sounds like sinus or allergies or the combination there of. I did and three days later I was totally and completely cleared, and have been since. It is now 12/18/14.
The Doctor misdiagnosed the problem and charges me or my insurance $251.61 for less than five minutes in the exam room; my insurance paid $146.61 plus $80.00 contract HMO/PPO which left my Balance $25.00 for something that was not wrong in the first place. I feel this is wrong and should not pay the $25.00. What my insurance does is entirely up to them. I have not and will not contact them depending on the outcome of my dispute. I am sure this can be resolve in a diplomatic matter to satisfy all concern.

Dr. Rodriguez at one of the UMC urgent care had written an allergy medication for me. I stressed the fact that the Claritin D 24 hour are not over the counter and Dr. Rodriguez knows that. So, when I got to the UMC hospital to drop of my prescription Valerie at the drop of counter was reading the prescription and she kept on and on that the Claritin D was an over the counter meds that I can get at any drug store. I stressed the fact that the one that Dr. Rodriguez had written was not. Valerie kept repeating herself that the medication is over the counter as if I did not comprehend what she was telling me. I was annoyed and losing my patience with her because she keeps insisting that its over the counter. I told her that it was not. Anyway I felt that she was just rude and did not even apologize. She went on and on that its over the counter like a broken record.

I was diagnosed and Hospitalized on February 21, 2012 with an inoperable 9mm Cavernoma located in my left frontoparietal junction of my brain. Since then I have moved back home to Colorado to be near my family and for insurance purposes. Since February I was in and out of the hospital alot because of my symptoms kept changing and I suffer from Petit Mal Seizures. As I was going through my medical files I am pissed. They are saying I suffer from a history of depression and I have never in my entire life, easing bruising. I am a very happy and successful Geology major. I am 32 year old female who is now just adjusting to life on Dilantin. I cannot believe they lied in my file put things in I did not say. UMC needs to be held accoutable for the things they have done and keep doing.

I am writing to inform you that my mother was admitted on 10-13-12 to the stoke intensive care unit / floor. She can not talk and her whole right side of her body does not function. She had stayed there from 10/13 until today 10/15 on that floor the Doctors and RN's were very courteous, informative, helpful, attentive and caring. When my mother was told she would be moving, we were very pleased because she was told she would be in a quiet room so she could get better rest. I was very dissapointed to see how the staff acted the minute we arrived to room 317 @ 6:00pm 10-15-12. It started with I asked someone one helping hook-up equiptment to please empty a trash can that had no lid next to the door as you walk in, if they could empty it and put in a new bag.. the room smelled very bad, I was told that I can use the trash can with a lid on it and they ignored my request to simply empty a trash can. Then the woman next to my mother has her remote/nurse controller on high volume listening to the football game yelling and clapping her hands (having no respect and creating disturbances the second we get my mom settled into the room. Also This same woman was crunching on ice with her mouth very loudly, even loud enough to hear it over the volume on her control?. This is just a few things I noticed in the first 15 minutes of entering the new room. We had also asked for an extra pillow because we were told that her arm that is not responding and is unable to move needs to stay elevated, Someone handed us 2 very thin pillows and pillow cases and we had to put the pillows together in the pillow cases and elevate her arm something that the nurses should know about and be doing for my mother. I had seen about 7 people working all of them being very unfriendly and unhelpful and 3-4 of them were at the counter being of no help and no assistance. I went to the counter where there were 3 nurses and I let them know the situation and I got a bunch of bad body language and was told all the rooms are full and they would switch her when something comes available. I am hoping something can be done about this and this is not overlooked. This is very rude and disrespectful. I understand everyone is of equal importance, All I am doing is letting you know that all the staff at this time of day on this date were very DISAPPOINTING and had no common courtesy what so ever. I wish my mom never had to leave the room and the staff she had before especially when she is trying to recover and learn how to move and speak again. Please contact me if you want any further info I will not be disclosing my mothers first or last name at this time due to I do not want her to get treated or overlooked any worse then she already has. I am sure you can look it up in your system and make it right. Thank you

LeslieAnn
[protected]

I can not get the FMLA paperwork I need completely filled out by the doctor. The first time I went in, the office staff went out of their way to help me. But, the form was not filled out properly. So I went back, and this time I was told I had to make an appointment. My mother, who is the patient, had to see the doctor so she made an appointment and took the paperwork. The nurse would not let my mother see the doctor at that time, but the paperwork was done. Again, it was not completed to my employeers satisfaction. This time I faxed the forms and a request to fill out the unanswered questions. I supplied my employer's phone and fax numbers along with my contact information. There was no response. I then sent the forms and request by next dayFedEx. The signature confirmation ensured it was received before the doctor's 3hrs/wk that the doctor was available. Again, there was no response. It has been over 2 months.