UrbanPlanet
Reviews and Complaints

I ordered from UrbanPlanet over a month ago and still haven't gotten my stuff. They charged my credit card right away, but I haven't seen anything yet. They sent me an email saying it shipped, but it looks like it's stuck in Mississauga. This is messed up and not cool. This is the second time I've ordered from them and never got my stuff. They never ship the items! I've emailed customer service like 10 times and haven't heard back. This company is the worst. They better go bankrupt soon because they're a pain in the butt for the Canadian economy. It's not fair to take people's money and not give them what they paid for.

I've bought stuff from UrbanPlanet.com before and I gotta say, it's usually pretty good. I always get my orders delivered to my work address because I know they usually come during the day. But last Friday, I decided to order something to my apartment because I was gonna be home for the next 24 hours. I saw that they had 24hr shipping as an option, so I figured why not?

Well, let me tell you, that was a mistake. My package didn't show up when it was supposed to, and I had to leave my apartment for a bit. When I got back, I saw that they had left the package at my door. And guess what? Someone had stolen it. I mean, I know it's not Urban Planet's fault that there are crummy people out there, but if they had actually delivered my package within 24 hours like they said they would, then my mail wouldn't have been stolen. Now I'm out $78, and I'm not impressed.

I mean, I get it, things happen. But if you're gonna offer a service like 24hr shipping, you gotta make sure you can actually deliver on it. And if you can't, then you gotta make it right for your customers. I don't know if I'll be ordering from Urban Planet again after this. It's just too bad, because I really liked their stuff.

I gotta say, UrbanPlanet's customer service is straight up terrible. I've been trying to get in touch with them for days, calling and leaving voice messages, but no one ever picks up or calls me back. It's like they don't even care about their customers.

I recently bought a top from Urban Behavior at the Metrotown Burnaby location, and when I got home, I realized that the cashier forgot to remove the censor tag. I went back to the store four days later to ask for help, but the lady who said she was the store manager was so rude to me. She wouldn't even listen to me because I didn't have any proof of purchase. I mean, come on, I have a tag on my top and I just need some help getting it off.

Because of this whole ordeal, I had to miss a shift at work just to go back to the store and try to get some help. And the worst part is that the store manager acted like she was better than me, like she had no respect for me as a person. It's like she didn't care about my time or my money.

Overall, I'm really disappointed with UrbanPlanet. Their customer service is terrible and their store managers have no respect for their customers. I wouldn't recommend shopping here if you want to be treated like a human being.

So, me and my buddies decided to hit up UrbanPlanet for some back to school shopping. I was sipping on my water when my friend accidentally knocked it out of my hand. It made a bit of a mess and the worker who was behind us got pretty upset. She kicked us out of the store, even though it was a complete accident. I apologized right away and even went back later to apologize again, but she was just too grumpy to care. All she said was "it's fine" and kept on walking. She had red hair and I think she should have been a bit more understanding, especially since we're just kids. It's not like we were trying to cause trouble or anything.

Honestly, I was pretty disappointed that I couldn't do my back to school shopping because of this lady. It's not like we were causing a scene or anything. We were just trying to have a good time and get some new clothes for the school year. But I guess some people just don't have any patience or understanding.

So, if you're thinking about going to UrbanPlanet, just be careful around the workers. Some of them can be pretty uptight and unforgiving. And if you see a red-headed lady working there, watch out! She might kick you out for something as simple as a spilled drink.

So, I decided to give UrbanPlanet a try and ordered something on May 17th. I chose to have it shipped to my local store so I could get free shipping. I was told that it would take 5-7 business days to arrive, but it has been almost a month and it's still in transit. I'm not one to get angry easily, but this is ridiculous. I've tried emailing customer service, but no one ever responds. I've also tried calling the help line, but no one ever answers. It's frustrating because I don't know what's going on and I just want my stuff. It's even more frustrating because they took my money and haven't shipped out my order. It's like they're stealing from me! I'm so stressed out and I just want my money back. It's insane that they can get away with this kind of behavior.

I used to work at UrbanPlanet for a bit, but I didn't get any training. My boss would ask me to do things that I wasn't trained for, and then they would yell at me in front of customers. It was so unprofessional. The store where I worked also had shoplifters coming in every day. If a worker couldn't catch them, the boss would get mad at us. They still haven't hired a security guard, even though the amount that's been stolen could've already paid for one. The East Indian bosses also talk bad about white people in their language. It's so disrespectful. They could just talk to them about what they're doing wrong. I would never shop here again or recommend working here!

I mean, seriously, who wants to work at a place where they don't even train you? And then they yell at you in front of customers? That's just embarrassing. And don't even get me started on the shoplifters. It's like they don't even care about the merchandise. They just come in and take whatever they want. And then the boss gets mad at us for not catching them. Like, how are we supposed to do that without any training or security?

And don't even get me started on the bosses talking bad about white people. That's just not cool. They could just talk to them about what they're doing wrong instead of talking behind their backs. It's just disrespectful.

Overall, I would not recommend shopping at UrbanPlanet or working there. It's just not worth it.

I recently went shopping at UrbanPlanet.com and I have to say, it was a bit of a disappointing experience. Despite there being only a few other customers in the store, not a single worker greeted us or acknowledged our presence. It made the atmosphere feel cold and unwelcoming.

As I was browsing the racks, I found a few items that caught my eye and decided to make a purchase. However, when I got to the counter, the cashier told me that I could get a great deal if I added a few more items to my purchase. I was hesitant, but decided to take a look around and see if there was anything else I wanted.

To my surprise, I found two more items that were clearly part of the same sale as the items I had already picked out. However, when I brought them to the counter, the cashier told me that they were not part of the sale and I would have to pay full price for them. I was frustrated because it seemed like a bait and switch tactic to get me to spend more money.

In the end, I decided not to purchase those items because I felt like I was being taken advantage of. It was disappointing because I had been excited to find some good deals, but instead I left feeling frustrated and cheated.

Overall, I think UrbanPlanet.com has some work to do in terms of customer service and transparency. It's important for businesses to treat their customers with respect and honesty, and unfortunately my experience fell short in those areas.

I gotta say, I'm not impressed with UrbanPlanet. The clothes they sell are just plain bad. I bought a coat for my granddaughter and it had a hole in the sleeve! I didn't even notice until we got it home. When I tried to return it, they wouldn't give me a refund. Can you believe that? They said it was because I bought it during some kind of sale and didn't bring the other item I got for 1 cent. Like, what does that even have to do with anything? They only offered to exchange it for something of the same price, but there was hardly anything to choose from. And get this, I couldn't even buy two items that added up to the price of the coat. What a rip off!

As I looked around the store, I noticed that the quality of the clothes was just plain terrible. I saw two other items with holes in them, one in the neck and one down the side. It's like they don't even care about the quality of their products. I wouldn't recommend shopping here at all. The product is just awful. I can see why they have a no refund policy, they'd go broke from all the items being returned.

UrbanPlanet is a store that is all about the money, and they don't seem to care much about their customers. I had a problem with an order I placed, and I'm still waiting for a response from them. They made a mistake that shouldn't have happened in the first place, and the discount and free shipping they gave me were cheap and not worth it.

The clothes they sell are of decent quality, but they're not always consistent. I've found that their jeans are usually pretty good, but other items can be hit or miss. If you're a busty girl like me, you might have a hard time finding dresses and tights that fit you properly.

I've shopped both online and in-store at UrbanPlanet, and I have to say that in-store is definitely the better way to go. However, even when I find something I like, they're often out of my size. As a bigger girl, this can be really frustrating and it's definitely a blow to my self-esteem. It's hard to find cute things that actually fit me, and I often have to settle for less exciting options.

Overall, I would say that UrbanPlanet is an okay store if you're looking for basic items like jeans or t-shirts. However, if you're looking for something more specific or if you're a bigger girl, you might have a harder time finding what you're looking for. Their customer service could definitely use some improvement, and I hope they start to prioritize their customers more in the future.

I went to UrbanPlanet in North Vancouver to buy some shorts. The store had a lot of options and I was able to find a pair that I really liked. However, when I got home and checked my receipt, I noticed that the manager had scanned the wrong item. I decided to go back to the store a few days later to exchange it.

When I got to the store, I explained the situation to the manager and showed him my receipt. He seemed annoyed and told me that he was "helping" me. I didn't understand why he was being so defensive, since it was clearly his mistake. I tried to explain this to him, but he kept insisting that he was right.

Things got worse when I used the word "accusing." The manager suddenly became very angry and refused to help me any further. He told me that I needed to prove that he had made a mistake, even though it was obvious from the receipt. I even suggested that we check the security camera footage, but he didn't want to do that either.

I was really disappointed with the manager's attitude. I understand that UrbanPlanet is a cheap clothing store, but that doesn't mean that they can treat their customers poorly. As a manager, he should have been more professional and willing to admit his mistake.

If you decide to shop at UrbanPlanet, I would recommend checking your receipt carefully before you leave the store. If a worker or manager scans the wrong item, they might try to blame you for their mistake. It's not fair, but that's the reality of shopping at this store.