US Bank
Reviews and Complaints

Hi I am a US Bank customer. I have had a problem with one of your tellers Jasmine Jones, at my local branch located at 2527 Guernville Rd Santa Rosa CA 95401 . She is very rude whenever I come in the branch, which is not that often, she glares at me when I walk in and is not very helpful when I need assistance. For example I tried to cash a check that had already been deposited, I had forgotten I signed up for a bank account through my employer. She didn't give me any advise on what to do she was rather short with me and threw my check on the counter when she gave it back to me. The other day as I was walking past the bank from the hardware store she drove past me and glared at me like it was a problem that I live in this neighborhood. She has closed her window when I walk in the branch and opened up the moment I was helped. She makes me feel extremely unwelcome when I do have to use bank services. I have never spoken to this teller outside of the branch and the few times we have spoken has been about my account with US Bank. When I recently asked for a number to file a complaint at I was given a
24hour banking hotline

I was a 15 or 20 year customer of USBANK. I have two mortgages and had a recent car loan with us bank. The car loan was taken out in December for about $13, 000 on a $30, 000 car. After about 4 or 5 months Dave Lieberman of the Minnetonka branch called me and said he needs the title. I said I didn't know where it was and would look for it. I talked to him again and told him I couldn't find the title. He told me look again. He called on Monday 6/18/18 and left a message. "Steve, this is Dave Lieberman, give me a call". I was busy when I got the call but saw it and then forgot about it and didn't call. I got another call on Friday 6/22/18 with the same message. No urgency, nothing about a problem just give me a call. I was in Wisconsin at our cabin putting in our dock and didn't have my phone (water and phones don't mix). When I got the message it was after bank hours. The next day I went to the gas station and my debit card was declined. Because I didn't return Dave's phone call (the same day he called) he got pissed and froze my checking account. I can't believe that my funds could be frozen for such a trivial reason. I had to have my wife drive the 120 miles to where I was and bring some cash so I could get gas to get home. My account had more than twice what I owed on the car loan and I had already paid off half of the 3 year loan in about 6 months. If he would have told me there was a problem I would have just paid it off which is what I did when I met with the bank on Monday morning. Of course I will be cancelling my account and have already opened an account at another bank. I believe this was a serious abuse of power and will be contacting every bank regulatory agency that I think would be interested.
Steve Roedel 4040 Hunters Hill Way, Minnetonka, MN [protected]

Today I had a very bad experience at US bank Fremont, CA, 94539 location, the manager was very rude. Her name was Ariyana and I don't know the full name because she was not wearing her name tag. Aren't the people working in Bank supposed to wear their name tag? And she said the machine was not working and was very rude and there was just one person on the counter to help and it took me lot of time standing and waiting for my turn, so I closed my account. US bank you lost one customer. Please train your employees to be polite to the customers.

According to US bank I overdrafted my account when I made a purchase at smiths for $7.73 and then again with a 99 cent apple storage charge, resulting in two $36 fees. According to my app and usbanks website my account had $23 in it when I went to smiths and $16 after I made the $7.73 purchase. I called customer service several times and even went down to the branch to get clarification. I payed the $72 in overdraft fees to avoid anymore and will be closing the account as soon as my pending transactions clear. I will never bank with US bank again, they are crooked and their customer service is horrible.

On Saturday afternoon 6/26, I went into the Fairfield Ca Safeway location to deposit a $200 check. I was helped by Tina. I couldn't remember my account number so I gave my deposit slip, $200 check & debit card and told her that I wanted to deposit to my checking account. She processed it & gave me a deposit slip. On Saturday evening, I checked online banking and noticed no deposit issued or pending. So I decided to visit the branch today to clear things up. I was helped by the same person, Tina. I told her that the check wasn't deposited to my account and that my slip shows a different account number. After she checked, she found that she deposited the check to my dad's account, who has a different last name as me. She said she's going to try to fix it. Kept on trying but system didn't work. I got extremely frustrated that your agent would deposit to my dad's checking account not mines when I specifically asked her to do deposit to my account. She tried to call the branch manager a few times to no avail. After a few tries, she finally figured it out. My concern is, your agent made a huge mistake. She didn't verify the information during the deposit. She needs more training! Also that a manager or lead need to be there to help through out the whole business day! Why would an inexperienced agent be left there on her own, not knowing how to correct an error without any kind of support. It was eventually fixed, but with her fidgeting with the system. My deposit may be a small amount but with this mistake, how can your I trust your company with our deposits or other accounts? Can you reassure that this person gets reprimanded, get better training and support? A response would be appreciated. I may be reached by email [protected]@gmail.com.

US bank screwed me big time costing me money and now chek systems has me owing these thiefs money and I can't get a good checking acct. I reported it to consumer affairs but as of date no reply. I made a deposit of 18000.00 around June 7, 2014. I ask one of tellers how long they would hold the check and was told 1- 5 days or not at all if it was a corp check which it was. Finally after several days I called Fifth Third Bank in Cincinnati Ohio and was told that they had processed the check days ago. 10-28-14 they started charging over draft charges on a few pennies being short. A female employee advised me to close my account.They would refund the money and a few days later they would do it again. I had put two bills online and they duplicated the two payments causing me to go into overdraft again. They cheat and lie and still and I'm offer it. I want Chek systems to take me off their list now.

Unfortunately I had a check be returned and I occurred $72 worth of fees as well as had my account closed with no notice. When I went to a branch they were very rude and said they were unable to help me, that I had to call fraud. When I called Freud they were again very rude and basically said they can do nothing for me that I had to contact my home branch. Finally I got through to my home branch after all that trouble and they said they would help get my account reopened but that I still had to pay the nearly $100 worth of fees.
They said it was not a bank error yet I find it was considering I was not notified about the status of my account nor the intended closure. What kind of banking is that?

I asked the branch at the Byerlyes in Chanhassen if I could buy pennies for my son's birthday who just started a coin collection. They wouldn't give me $5 worth of pennies since I don't bank with them and asked me to go to my bank down the street. They just lost me, my husband, children and relatives as future clients. Though I used to have a mortgage with them they don't seem to care...the $5 is very little compared to client acquisition costs...some banks even pay $50 or more if clients open an account.

I would like to voice my opinion that the US Bank in marble hill mo is going down hill! They have one drive thru that is functional. They are not open in the lobby on saturdays and they are always short staffed. If you want this branch to grow something needs to change! Someone needs to look at the other two banks in town and see what they are missing out on.

There have been a number of times when I have been verbally harassed by an assistant branch manager Tatyana (she is Russian or from Eastern Europe) while I am conducting a personal business at your bank . I have a slight memory loss to the injury in Iraq and I do have a rough time to remember my PIN number. I don't wanna write it down because I don't feel comfortable. Every time she gives me hard time about and several times she called me a stupid while referring to another bankers. I can't believe that so unprofessional individual is representing this outstanding bank

Dear US Bancorp Customer Service :
I have been a loyal customer for over five years with US Bank and recently I was very alarmed by how a charge dispute and customer service was handled with my complaint. The complaint was related to overdraft fees which was explained to me that US bank no longer refunded overdraft fees. While I tried to explain that I felt these charges were made in error, I was repeatedly interrupted, spoken over and basically not allowed to explain my situation. The manager that I spoke with was extremely rude and unforgiving. Her name is Andrea, ID # 168976.
My complaint was that I had experienced overdraft fees on 5/30/2018, while monitoring my account very closely. Every time I checked my online banking, it gave an available balance that did not exceed my spending. It was explained to me by Andrea that the error was from withdrawing cash from the bank over the weekend that had not been updated to my account. Not only was the cash taken five days earlier, but every time that I have taken cash from the ATM in the past, it posts to my account immediately, regardless of what day of the week it is. So, this explanation from Andrea made did not make any sense. I was charge four overdraft fees of $36 that I do not feel were made in my error, but rather an error on the part of US Bank.
I truly hope that these fees were made in error and that the customer service that I received was merely a mistake. I would like to clear this error as soon as possible to continue business with your company. I have enclosed my contact information in order to resolve this matter.

I did go to the U.S bank for deposit for my rent.I was asking are account number and company name matches or not.She was asked from me I.D.I told this is not my account i do not want to show my I.D.She said she can not deposit my money.I did go to the different banker she explained to me she needs my I.D cause of new rule over $500 deposit she needs to check my I.D. At this time she jumped into her checked my I.D.She also was saying you are not welcomed here.What a heck!She discramanated me, was really rude arguing with me badly.I think she can not be worked at the bank.I do not trust her.
Her name is Malika Gadoeve
NMLS ID #1155250
Adress 1677 S.Havana st
Aurora, CO 80012 inside the Safeway store

I got an overdraft fee for $36 because more than I was expecting came out of my account and had around $20 less than I was suppose to when something came out. As soon as I saw it I immediately put the funds to cover it back in. But I do not have the funds to provice a $36 fee. Money is tight and that puts me in an even tighter spot. I called to try to have it removed and they said there was nothing they could do. Very disrespectful.

Bank employee Regina Ingram-Ford (Gina) is having an inappropriate relationship with my husband who is a US Bank customer. His name is Missias Ferreira. I have found the notes she passed to him which include her personal phone number. I believe completing transactions for someone that an employee has a personal relationship with is inappropriate conduct according to US Bank code of conduct.

I tried to cash checks and they are trying to charge me $7 a piece to cash. What is this? So if I deposit checks into my acct that your customer writes me and is possibly bad, then I have even more fees to pay. Why are you the only bank in America charging fees to cash a check written by your customer to who they paid? I called two of my banks and neither of them had even heard of such a fee! I would never bank with service like this. And I am letting my customer know of this also

I have banked with us bank 2 times and this will be my last. I have had nothing but problems with us bank whenever I have an account and direct deposit/overdraft protection set up. Explain to me how this is logical and not a scam: You sign up for overdraft coverage you are not technically signing up for overdraft coverage this is where they get you. When I first signed up with us bank for the 2nd time I explained to them the reasoning's behind me cancelling my account with them: Because I kept getting charged for overdraft! When I have $0 money in my account I suspect you don't continue to let transactions go through or "cover" my transactions! The whole point of overdraft protection is for this logical reason! So I don't get charged fees or have money taken out of my account when I don't have money in my account! Well with us bank their overdraft coverage consists of not this like how ALL banks I have banked through do it. Us banks overdraft protection consists of "borrowing you money when you have none in your account to pay for the transactions". Oh and it's not technically overdraft PROTECTION if you are allowing these transactions to continue to go through when I have called and talked to multiple people to STOPPPPPP Letting transactions go through. "The other point is overdraft protection if you sign up with us bank and have this so called"COVERAGE"(Just so they can scam you and get your money) its not technically stopping from transactions to go through your account when you have no money if you sign up for overdraft protection it ALLOWS the money to be taken out of your account with the bank"borrowing" you money to pay for these charges and then on top of that they will charge you $36 overdraft fee LMAO give me a break. if you have automatic bill payments it will still get taken out of your account and you will get charged $36 for each transactions. US BANK CUSTOMER SERVICE SUCKS, they did NOTHING to HELP ME as a customer of their bank I am deeply saddened and disappointed. You do NOTHING to help your customers, you are SCAM ARTISTS, you are not here to HELP ANYONE, you are here TO TAKE PEOPLES MONEY. I asked for the overdraft protection to be taken off nobody explains anything at this company they go around it. Long story short: they never took off overdraft protection so I got charged 4 charges on my account x4 overdraft $36 fees, when I called they said oh we will listen back to your call and we will decide if we waive those or not. ARE YOU KIDDING ME, if you think I am paying over $100 in fees for BS that your company didn't fix then you have me MESSED UP.

Branch manager and teller never greet when customers walk in the door even if you go thru the drive thru they don't either they take for ever to deposit your money and when your done they look at you like why are u still standing there, it's like [censored] where's my deposit slip and have a great day? They refuse to give out deposit slip I don't know why they act like they don't know what your talking about I'm starting to hate this location the higher need to speak with the branch manager and train the tellers .

I have used us bank for one month. I make a lot of purchases via cash app square etc. Sending money to family friends co workers etc. My account at us bank has been blocked 95 percent of the one month I have had my account because each and every day us bank Mark's my transactions as fraudulent. I have logged over 13 hours this month alone with us bank calling in to verify my transactions. Each and every time im told a code will be entered so it wont happen again. To top it off, Thursday may 24th my account was blocked again but this time it says I must go into my home branch. But because I'm gone for work trip unable to go into home branch. I call countless times, speak to representatives try and go into multiple branches in location I'm at for work. Each and every time I'm told there is nothing I can do. So now I'm going on the 5th day without access to any money. Cant eat cant ger gas nothing. I continue to call for some sympathy anything because i know this is so wrong. I verify all the charges at least 5 times but still nothing untill after the holiday * memorial day* is up and the bank opens again tomorrow. Some of the lines I heard via us bank custumer service. * your out of luck* " not sure the answer you want from me sir" " I'm sorry about your poor luck' * I have no answer for you. All of this has made this the worst experience in my entire life and I would never reccomend getting an account here

My fiance called in to see if there was an issue with his account since his check was not being deposited. The woman he was originally talking to named Kelly hung up on him 8 times because she could not figure out how to use the hold feature on the phone. He was also informed that there was fraudulent activity on his account but he was never notified before calling in. They also informed him that his account had an overdraft but did acknowledge that was due to their error of not depositing his check. His place of employment and why the sum of the check was also questioned which we both found to be rude and unnecessary, due to the previously issues he had with his interaction of US Bank today.

I just received a phone call from a VERY rude female stating she is trying to collect an overdraft fee from me from 2006. I stated I did not owe US Bank anything as they took everything out of my check back in 2006. I overdraft $1 and they deducted over $300 from my direct deposit from 2006! Robbery at its best, if you ask me!
However, I DO NOT owe $504 in overdraft fees from 2006. I cannot even imagine someone calling me demanding this money from 12 years ago! Especially when it was TAKEN from my direct deposit that many years ago! Absurd in how US Bank "handles" their prior customers personal/private information! They should have all their facts straight prior to harassing someone about money they do not owe. I was not comfortable that she had my last 4 of my social and my date of birth! When I called back, the same Rep answered again, and basically said I was a liar and she did not believe one word I was saying. I explained to her that I am not paying a debt from 2006 that I do not owe. She kept talking over me and would not let me tell her the story. RUDE! I would hope that someone look in to this and find a solution.
Thank you.