US Bank
Reviews and Complaints

U S Bank put a hold on y account. I am trying to get the hold off. No one knows how to remove the hold. I have been transferred to customer service department, Fraud department, Card services department. Being told they do not know why I was transferred to them and get transferred again. Have been on the phone for 3 hours literally. No one know what to do. Now they are telling me to drive to the branch so the branch manager can remove the hold. The branch told me to call the customer service department. Worst service possible. Not trained at all. Asked to speak to a manager. "I am sorry no manager is available, or am not able to locate a manager."

This is the worst bank I dealt with only one teller, parking lot trashed, twice now they were short of cash what a bank that is short on cash well we are closing out our account in a matter of time. when we opened this account we were promised a $400 promotion offer we never received it they came up with an excuses that is OK applied for us bank credit card got $200 bonus and never used the card and wont

I am attempting to locate information on a 2005 or 2006 with a line of credit of $50k pertaining to condo: 402 Saxony I, Delray Bch, FL 33446 under the name of Susan A Jamamillo, Tax:[protected]-4020. The property was sold on May 23, 2006 but the line of credit was not closed so now a lawsuit was filed:

court case:50-2021-CA-002116-XXXX-MN (client reference no:L0087160).

Cast Style MEB Loan Trust IV, US Bank National Association, Not in its individual capacity but solely as trustee v. Susan A Jaramillo a/k/a Susan Jaramillo, Nellys Martinez, et al. Specialized Loan Services handles your mortgages. The advance may have been a wire transfer or check so can you go to your archives and find who did the advance after the property was sold and loan paid off. This lawsuit was filed in Palm Bch County on Feb 18, 2021. I am pro se so I hope you can help. Nellys Martinez (current owner since 2019) also have been paying my taxes since then. SLS paid my taxes on November of 2022 which I feel is a scram to take my condo.

I have a US Bank car loan. I'm able to log in and pay car loan payments.

I received a credit card about a month ago and have a payment due 3/24.

After logging into my car loan account and do not see the credit card referenced, I called customer service. 48 min. later I gave up. I discussed adding the credit card to the log in for car loan. Couldn't do it. I then tried to set up a new log in for the credit card. Message: "It look's like you've already created username and password. Cancel for login". So 48 min. I thanked the operator and said, I'll try later. This shouldn't be so hard. I'm not the only customer who has a car loan and a credit card. I can't set up a credit card payment. I called back hour later. Got an operator who transfer me to another operator. That operator hung up. Add another 15 min to my previous 48 min. Total 63 minutes. Nobody knew how to either add my credit card account to existing log in.. "do you see an add button". NO! There was no add button. What a joke! I must be the only person in the country that has a car loan and a credit card. They had no clue, other than transfering me to another agent or hanging up on me.

I have been with US Bank for over 20 years, personal and business banking, I cant believe how bad your customer service has gone in the toilet. My issue is with my personal checking account [protected]. I am very on top of this account as for some reason my debit card gets frauded once every 3 months and I don't use it rarely for in person transactions and never for on line transactions.

On Feb 27th while playing golf I saw some emails come through stating attempts were made over seas for transactions when I was golfing in Arizona. I checked my account and saw 2 charges pending from Bark.com and Thumbtack , two services I have never used. After golf I called the fraud dept and I don't know US Banks hiring process for customer service but I'm pretty sure its if you can fog a mirror. Never have I dealt with more inept customer service reps in my life, half don't even speak proper English. Placed on hold numerous times, transferred when I called the fraud dept to report fraud? Why would I get transferred when I call fraud to being with? One rep in mid conversation put me into the after call survey! I called back 5X dealt with complete [censored]s every call just to report fraud. The charges were pending for a week and for some reason your Bank let them go through? Why? You knew they were fraud yet you allowed them to go through anyway? I told you about the charges on every call yet you allowed them to go through?

When I called back and got yet another complete [censored] on the phone she got in my face about the charges? I mean you obviously have an internal leak to have my debit card frauded so many times. How about denying fraudulent charges when they are pending? Every think of that possibility? Probably not since you hire complete [censored]s.

So I make an appt. to speak to a banker at my branch from the app at 3PM yesterday to discuss just how inefficient your customer service dept is, especially your fraud department. I got no less than 5 reminders about the call...and guess what? The idiot calls me at 5PM 2 HOURS LATE! I was busy at that time and told him so in the brief interaction we had he fit in with everyone else you hire, a complete idiot.

May I suggest that you at least hire customer service reps with an IQ above 50, in 40 years in business I have never dealt with more ineptness in my life and wasted more time attempting to report fraud. You might want to revamp your fraud dept as well, a month ago you allowed a contractor I hired to remote deposit the exact same check twice against my account, it was the exact same check yet you let it clear! Twice in 2 months. Then told me I had to wait for the refund from the idiots bank who cashed in. Again you people have no clue how to protect your customers from fraud. Why don't you start with hiring college graduates and not former maids and fast food workers, that would be a good start.

Sincerely,

William Stumpe

[protected]

I was divorced around a year ago and am trying to keep the marital residence and have it put in my name alone. Currently my ex and I are borrower and co borrower respectively. I found out during the divorce process that my ex had put the mortgage into a hardship forbearance (within it my knowledge or approval which seems odd considering my name is on the mortgage also). I left it in forbearance for the duration of the divorce process as I wasn’t sure if I’d get the house in the divorce. Turns out I did. So I called us bank to see what my options were to bring it current. This was approximately June of 2022. I decided to apply for the loan modification which would keep my payments the same and just tack the past due amount to the end of the loan. I was told some papers would be sent out to be signed and sent in and from there they would send out something else to let me know what documents were needed by the bank such as paystubs and bank account info. Thus began the odyssey that continues to this day nearly a year later.

I have spoken to at least a dozen different people that tell me something different every single time I call. I have sent in the paperwork and heard nothing back several times. Had the application canceled because they didn’t receive certain documents that I was never informed they needed. Three different times the representative n the phone said they were sending out the paperwork to be notarized and returned and I received nothing. The list goes on and on of getting the run around, not receiving documents they claimed were sent to me, them claiming they didn’t receive documents from me, never speaking to the same person twice, and every other possible roadblock one could think of. Meanwhile, my past due amount is climbing higher with every passing month. I was told I can’t even make payments while it is in loss mitigation. Though, all things considered, I’m wondering if that is even true. I’m genuinely at a loss as to my next move. I applied for a loan assumption since my ex has (legally in writing through the court, agreed to allow me to assume the loan and take his name off of it. But they won’t consider allowing an assumption until my mortgage is current. I think I am absolutely just screwed and am going to lose my and my children’s home because for a year I have been getting the run around by us bank and will never actually receive the promised help.

Your slow bill pay cost me a late fee. used bill pay on 2/8 Wed they didn't receive the bill till 2/21 Tue; that is ridiculous US mail is slow but not that slow. The check is dated 2/16 Thurs. This is a business account and I would like to know what we are paying extra for? You are not getting my bills paid on time. someone did not do their job.

You also have no complaint email, I can't group my deposits together and print them out, Why? We can't use automated payment because we are not paid the same day or amount every month; As per a business. Not sure should this be brought to the attorney generals attention? Being charged extra with no better benefits then a regular checking account?

Payment to Liberty Mutual.

We have been trying to close the safe deposit box for Gerald O. Knutson (07/17/1938), for about two months now because Gerald went into a nursing home. Ronald J. Knutson, is the POA, and they said they did not like the wording on the POA, though he was allowed in the box. The box is now empty. Ronald Knutson took a signed letter from Gerald O. Knutson on 02/20/23, and the manager said he would get back within two days to no avail. This is very poor business and I can see why the reviews are not favorable. We also stated that they could call Bethany St. Joseph's Care Center @ [protected], for confirmation from Gerald, but I guess they couldn't do that. We have been dealing with enough, and this bank has been very uncooperative. Could this situation be resolved? Is this all about money?

Ronald J. Knutson, POA, for Gerald who now resides at Bethany St. Joseph's Care Center @ [protected].

You can e-mail Gerald's sister-in-law at [protected]@yahoo.com or call [protected]

8/15/22, I paid my mortgage online like I always do. As an employee it was even a company owned computer. I used a saved external bank account. I received popup of payment made. They acknowledged on the phone on 9/7 their system cxl llmy payment without notice. I had to remake that payment on 9/7, and sept on 9/8, only one pay per day. They fixed equiline, but not the other two. Now refuse to fix. I have appealed 3 times. They are reporting Sept late, but made on 9/8. They can't justify their reporting, and now say they can report Sept late because Aug was late, two different months. And they acknowledge their system cancelled my payment on 8/15. I have provided bank statements, but they won't fix it. I have names and dates that I spoke with people, still they won't fix it. FRAUD and ABUSIVE PRACTICES. The lies are ongoing. This is how they handle tough situations.

I contacted the focus customer support phone number on the 2/1/23 to dispute a transaction and it cancelled that card and generated a new card said it would take 7-10 days I called today as I still had not received it and all 5 customer service agents are telling me that the replacement card was ordered on 2/10/23 I asked to speak with their supervisor and every agent I spoke with hung up on me and would not listen to what I was trying to tell them and none of them would transfer me to a supervisor. I only got 2 of the agents names Ruben and the other Ben. All they wanted to do was argue with me. I know when I worked in a call center when a customer asked for a supervisor you verified the account then for the supsupervisor.

Twice now, I've called US Bank for Kroger Mastercard and I get a very rude rep named Tatiana. She instantly has an attitude, cuts you off in the middle of speaking, and is overall unpleasant. Both times I've had to request to be transferred to a supervisor- and when she does the warm transfer and the supervisor is on the line she's sweet as pie. That's NOT how she talks to customers. She doesn't deserve to have a job in customer service because she cannot provide appropriate customer service. She is a nasty person who needs to learn some manners.

I made a purchase via phone call. The amount of the transaction wasn’t a small amount so a course I need to take this matter up with my bank. I reached out to merchant also the carrier regarding the items that wasn’t received. As speaking with US bank stated they sent me a copy of a signature provided from the merchant. I requested numerous times to send me a copy of signature. I have never received a letter. On January 19th I was told to reach out to the merchant to get the case reconcile. Which I did! Due to this matter being handled by US bank for months, the merchant aren’t able to assist. I am back trying to get this case resolved, the fraud department representative stated only the case processor can reopen case or assist. I had called so many times, and no actions have been made. I had requested for a supervisors call back and case processor to call back and I haven’t received any. Keep in mind all of my contact information has not changed. Case processor left notes on case stating to not reopen case. How can I rebuttal myself if I haven’t received any documentation? From Dec 2022- Jan 24 I have called 2 days a week looking for an update. Jan 19 case processor wrote in notes I had not responded to mail or calls! Which is a lie! I have did my diligence.This case processor seems to take this case more personal. I will like for some to please please give me a call regarding this matter. Thank you!

I am an existing US Bank Checking & Visa credit card holder. In July 2022 I opened a Business Triple Cash Visa Account for my business in response to a promotional offer I received for 0% introductory interest for 15 months and a $500 bonus for spending $4500 in the first 5 months. After receiving my card in the mail I called customer service to request to add an additional cardholder to the account. The representative took the information and let me know when to expect to receive the additional card. After both cards were activated and in use I received my first statement and made my first payment. At the same time I noticed that none of the charges made by the additional card holder showed up on my online account. Then I received a separate statement for the additional card holder's charges with a late payment fee. I called customer service and they told me that I needed to create a separate user ID & account in order to see both accounts and they told me that I would have to make two separate payments, even though both cards shared and drew from one line of credit. I expressed that no personal or business credit card I'd ever added cardholders to required two separate payments and that no one disclosed this information to me at any point in my application or when adding the additional card holder. They agreed to waive the late fee. After several months I noticed that interest was being charged to the additional card holder's purchases even though it was well within the 0% interest promotional period. I contacted customer service again who told me that the terms under which I applied (0% interest & $500 bonus) do not apply to the purchases made by the additional card holder. And as such, in addition, the $500 bonus I was expecting to received for the $5k+ I'd spent on the account in the first 5mo, I did not actually qualify for because only $4k was on the primary and $1k was on the additional cardholder. I have never been more disgusted with the shady underhanded operations of a financial institution and will be consulting with council to pursue legal action.

If I could rate this review for US Bank a zero I would. I was a US Bank customer for 10 or more years now. Never once late on my credit card payment. Although this last year I 've spent more money using the credit card, but the payments I have been making were above the minimum payment. Recently, I received a letter from them indicated that they will increase my APR from 22.24 to 25.74 with the reason "due to my spending" so as they claimed. I called and asked that why am I being charged an 25.74 APR in January while my Jan statement says only 22.24? I didn't not have an answer for me. They are charging me an additional of $10.23 more on the interests alone. This is how they make money by ribbing off their customers. Imagine $10.23 additional per customer multiply a million customers like me worldwide. Do not ever do business with US Bank is my best advice.

After logging in to bill pay, I noticed a duplicate "recent payment" to two different accounts with two different #s on the same day. I called Technical Support to bring it to their attention and before they were through, I'd been sent to 4 different people and spent 72 minutes on the phone, wait time and conversations. At one point, there were 2 representatives on the phone with me at one time, neither of which knew what was going on. Their lack of communication with each other brought us at one point to where I was being asked if my car had ever been stolen. This had gone out of control. Another asked why I transferred my Premier acct. to Personal Line Plus — this after I had answered the same question several times already. When I told her this she got mad and transferred me to another person, at which point I hung up.

The whole problem started with the newest bill pay system, which showed incorrect information — it didn't match with my checking account information at all. I sincerely hope technical support got the message.

I financed a vehicle with US Bank 4 years ago and have received paper statements in the US Mail until April, 2022. From that point on I have constantly called and requested a paper statement so that I can keep the account current as I always had since the origination date. I keep getting the run around when I call and each time I am transferred from one representative to another and placed on hold for an extended period of time. My call today, 1/18/23 lasted 2 hours and I still got nothing resolved, I was transferred four times and no one seemed to know why I was no longer receiving a statement. Representative Lucy told me I selected online statements at the time of the original loan in 2021 and that's why I don't receive paper statements. I explained that I have every monthly paper statement in the post marked envelopes from the origination date through April, 2022 when I stopped receiving statements so that was absolutely not true. Today, each time I asked to be transferred to the "Complaints Department" they conveniently lost the call and I had to call back and start all over again. My last attempt today was with Alexis at 10:50 a.m., who said she was a Manager in the Loan, Line and Lease Dept. Again, I had to explain the problem, she asked to place me on a brief hold and conveniently lost the call.

After two hours today, I gave up.

The summer of 2022 I received a past due letter in the mail, I see they were able to mail that to me, which notified me the loan was four months overdue, I logged into their system immediately and made four loan payments at one time to catch the account up. At that time, I had not realized I was not receiving statements. I am a very busy professional in the healthcare industry and I don't have time to track my creditors, if they expect prompt payment, they should insure I receive a monthly statement. The loan has even gone into default once, which has never happened in my 43 years of business transactions, this was due to my not receiving anything from this bank, no statement, no email, no text, nothing for several months in a row and I'm still not.

When I called them on 12/7/22 and explained the issue the representative assured me they are still mailing statements to my address and blamed the problem on the post office. I actually spoke with the post office and they are not holding my statements from US Bank, which I already knew and each month I'm assessed a late fee of course because the payment is late, which is grossly unfair since I'm not being notified when the payment is due, this should be illegal and probably is a violation of the lender's obligation to the consumer. At the time of this 12/7/22 call I placed a reminder on my cell phone calendar which displayed last night on 1/17/23. I then tried twice to log into their system and make a payment, and was unable to log in because their system kept asking me for a personal ID which was not my user name or my password. I then tried to call their supposedly 24 hour banking number to make a payment, but the auto teller only asked if I wanted to open a checking or savings. I pulled my April 2022 statement again to find the due date and realized the payment was due on 1/21/23, in just 4 days. If I had not placed a note on my phone I would have been past due AGAIN this month! I am asking that someone from the Complaints Department contact me in writing and address this problem. I have contacted the BBB to also assist me with a resolution to this matter. Thank you, La'Nell Thurston

I bank at USBank her in Grand Forks, nd. and I have a complaint about the service I have received, I had a charge from a company in Fla. called " Vital Record Express, (78d6-871-1121) " as soon as I saw the charge for $ 47.00, I call USBank here in Grand Forks, ND. and reported it, since that report was filed nothing has been done to settle my case. I need help getting my money back. Thanking you.

best regards,

Loretta J. Hollinshead

Loretta J. Hollinshead

2500 14th Ave. South

Apt. #5

Grand Forks, N.D. 58201

Phone # [protected]

My complaint is regarding the card member service representative, Joe. He sent a letter dated December 22 but did not receive until January 9. Telling me that I did not qualify for hardship program. Hardship for me is losing my husband of 50 years & most of my family. I never applied for this program and resent the fact that he Just assumed that I fit that profile. Trying to settle my account for 8500.00 instead, 11600.00 is a business decision that I needed to make so I can move forward with my life with a no interest card. Thank you, hope we can
Resolve this situation soon.

These cards are totally useless, My first problem occurred when the numbers were hijacked and used somewher in California, It took over two months to have them reissued, Now, these cards will not work on any internet purchase,

When I reported this issue to one of their foreign speaking customer service rep (who I could not understand) has now totally locked out the card for any use.

I plan on taking these two cards to a US bank branch and demand a refund

If some one knows stacy from us bank please tell her to contact me and if someone know who knows what I can do to unfreeze my funds to fraud that they concluded no fraud till now because I cant see my account please help me I have a baby no food nothing I trusted you at us bank and you are the fraudsters money laundry chain of crooked as people you can be I will never ever ever recommend this bank please do not do not bank with them I am still waiting for stacy the ghost from us bank to tell me why or where or how do I get my account closed by the way its not been closed and only my money is frozen due to account fraud risk identity pending address change due to stacy not responding she is probably in some nice vacation with my money borrowed till pay day and awaiting my funds and millions of funds held make this viral known I am doing a you tube video by the way chime closed my account as well due to us bank reporting external link fraud amazing well big applause for the idiot bank of the year standing ovation to h&r and to all the department of idiots they have not knowing what do do handle situations or at least lie better good by still waiting no presents and happy new year thank you for nothing but looses wait not done... The branch manager tells me he has the authority to open another account please someone cpr im having a heart attack 911 someone what what did he just say to me help me lord... What did he just say... Lake mead and civic center