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CB Banks US Bank Online banking/fraud? Employee zconb61
US Bank

US Bank review: Online banking/fraud? Employee zconb61

C
Author of the review
7:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing something illegal, which I wasn't. At the end of the conversation, he said everything was okay. Yet, he locked my access to my online banking for 48 hrs. That is how I pay my bills!

I'm a 70 year old woman who doesn't get around like I used to and I don't have any mental issues. He would have known that if he would have listened instead of accusing and judging.

The inconvenience of being locked out my account is great. I just want to make sure he doesn't do this to someone else. I called twice to ger the block on my account removed. Which it was not. So why was I penalized? Locked out?

He needs to attend some sensitivity training and possibly learn how to speak to people properly. His Employee ID is ZCONB61.

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  1. US Bank Contacts

  2. US Bank phone numbers
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    100%
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    14%
    Confidence score
    24-hour banking
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    24-hour banking
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    Customer Support
    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
US Bank Category
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charge for services and account number without any approval
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