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US Bank
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US Bank Complaints 862

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7:28 pm EST

US Bank Online banking/fraud? Employee zconb61

I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing something illegal, which I wasn't. At the end of the conversation, he said everything was okay. Yet, he locked my access to my online banking for 48 hrs. That is how I pay my bills!

I'm a 70 year old woman who doesn't get around like I used to and I don't have any mental issues. He would have known that if he would have listened instead of accusing and judging.

The inconvenience of being locked out my account is great. I just want to make sure he doesn't do this to someone else. I called twice to ger the block on my account removed. Which it was not. So why was I penalized? Locked out?

He needs to attend some sensitivity training and possibly learn how to speak to people properly. His Employee ID is ZCONB61.

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6:45 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

US Bank My escrow account shortage payment 2024

I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payments 2024 paid $800 around 09/08/2023 to exclusively cover any possible 2024 escrow shortage. This investigation and/or Audit is to ensure such payment only be applied to such purpose and my direct intent! All 2023 mortgage payments to November 2023 has been paid in full $979.42 which include escrow payments. Since 06/2014 I've paid in full any/all Escrow Shortages includes some escrow overpayment refunds. **l've sent 3 emails but not limited to ([protected]@usbank.com 10/19, 29/2023 and 11/09/2023 to no avail** Why? How come? *Since 06/2014 there has never been a shortage over $700.00 is why i paid $800.00 to be safe!* Note: I am a Senior Citizen with disabilities forcing me on approved medical leave of absence (no income) 04/13/2022 to my early retirementn06/30/2023 from City of Chicago particularly the Department of Streets and Sanitation. Also, BEST contact method is by regular mail but welcome emails. Reason I have no computer, laptop or printer nor Internet. My direct intent and purpose is my payment $800.00 escrow on or about 09/2023 only be used or applied to possible 2024 escrow shortage and I expressed that on the phone at time of that payment.

Claimed loss: $800.00 being applied to any/all 2024 escrow shortage to cover its expenses. Since 06/2014 No such shortage been over $700.00

Desired outcome: Correctly apply that 09/2023 $800.00 ONLY to any possible 2024 Escrow Shortage refund any overpayment asap.

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4:06 am EST
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US Bank Online banking

I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply. They sent products with an alias name on them. Credit view status unidentifiable. Especially made debit card deductions of 10$ per ATM transaction, miss printed checks could not use the product due to alias. Posting credit card payments late. Leaving payment in account after supposed withdrawal to hold for merchant then suddenly deducting payment days later from posting available balance. Dual checking account to incur double negative account status for the purpose of negative credit reporting. Refusal to except bill pay check to cure negative balance. Check never cashed payment stopped. Rude CSR service on scheduled appointment to discuss issues with debit cards, checks and over all online banking service. Kicked off site in the middle of transactions.

The bank has caused me extreme stress and is planning on causing more to report and stress credit worthiness. Constant credit checks and false reporting with credit file security freezes and fraud alerts in place for over 6 months.

Claimed loss: Loss of eligibility and consideration for housing assistance and credit application denials. Loss of sense of security that money deposited into pension account is being monitored and hacked for the purpose of financial stress.

Desired outcome: I want to file a complaint/claim against US bank for vicious financial abuse for the purpose of negative reporting/credit report stress and damage using dual account.

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7:24 pm EDT

US Bank Silver Business Account

I opened a Silver Business Account for a small business I have. I selected US Bank because they were a large company offering a $500 bonus.

Starting the account was very difficult. US Bank seemed to struggle with the simple stuff. I was told that they could not open an account for me because I live in a state where there are no US Bank branch offices. After a week, I was contacted by US Bank and told that they would be able to open the account. I explained the reason for selecting them and stated that the $500 bonus was a large factor in my decision. After 60 day period, my bonus never arrived. I called several times to resolve an d finally was told that the promotion ended before I started the account. I have screenshots where they still advertised the promotion 2 weeks into the month after they said it ended. They still don’t have my name correct but I’m canceling the account so it doesn’t matter.

Claimed loss: $500 new account promotion

Desired outcome: Receive the $500 promotion as advertised

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10:59 am EDT
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US Bank U.S. Bank Home Mortgage

My name is Mona Castello and i reside at 10209 Red Fern Court, Conroe, Texas 77385 and have had a mortgage loan with U.S. Bank Mortgage for many years and in that time i have had MANY issues with my mortgage loan. Each time i have voiced those concerns and written complaints i have been met with the same letters in the mail stating there was never any wrong doing on the part of your customer service representatives etc. Well, here i am with yet another complaint that i am sure will fall on deaf ears as your company is a horrible excuse of a lender but will do this anyway for my documentation and my attorney's documentation. I am writing because i had fallen behind with some mortgage payments June 2023 to September 2023 due to having no child support and having to get that situation resolved. As of September 2023 going forward i have resolved the hardship issue and able to resume making monthly payments at $1059.59 and have made payments in September 2023 and October 2023 (curtailment) but U.S. Bank has refused to accept any more payments from me and when i expressed to several representatives and attempted to explain my hardship was resolved and that i can make the monthly payments i was met with a modification that COMPLETELY CHANGED THE LOAN TERMS OF MY MORTGAGE LOAN. The interest rate went from 4.125% to 7.00% which is INSANE. The partial claim goes to the back end of the loan and causes my monthly mortgage payment to go from $1059.59 to $1439.00 which is UNACCEPTABLE. There is absolutely no way i can afford an increase of $400.00 and have REPEATELY ASKED for the loan servicer to renegotiate to other terms that i can afford and i was told YOU HAVE NO OTHER OPTIONS. Really? NO OTHER OPTIONS as said to me by your customer service representative Tracy on a call i had this morning 11/1/23. My income has not changed and has stayed the same. I know there are other options for me and i demand my loan servicer to find other options for me. This is a way for people like you to take advantage of people who work hard to pay their bills and if they fall behind through no fault of their own they are met with this type of bullying and harassment. I have retained an attorney and plan to utilize him if U.S. Bank does not do their due diligence and give me other options to bring my loan current. I want to speak to a GENERAL MANAGER ONLY regarding my loan. I will not accept any calls from a customer service representative from your company. Please do your due diligence and work with me on terms i can afford.

Mona Castello

Desired outcome: to have my mortgage loan to stay the same

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2:51 pm EDT
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US Bank Checking

I tried to deposit a $114,000 check (From an attorney trust account) into my checking account. This was from a personal injury settlement & I spoke to a customer service agent and a person at the branch and they said there was nothing that could be done. I had asked the branch to contact the bank of the attorney & they said they would not do that and that I would have to "Wait a little bit longer". While I understand there is a policy in place, the US Bank employees were not willing to help at all. I suggested that they contact the attorney's bank & they would not do it, As a client of this bank for over 30 years to be treated this was is unacceptable & something that US Bank should be embarrased of. Once these funds are available, I will be closing all accounts with this bank as they would not even attempt to help me, the client, and that is 100 percent unacceptable.

Desired outcome: Funds released for use.

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5:10 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today (Oct 27, 2023), I arrived the the US Bank, 18485 SW Farmington Rd., Aloha, OR 97007. The drive up window was closed. It has been closed many times for the last 6 months or more. I used the bank 3 time in October & the drive up window was closed. I'm handicapped & it's painful to pull my walker from the car & go indoors. They are always polite ...

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8:58 pm EDT
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US Bank Excessive penalty on early withdrawal of cd

Hello,

I was not able to renew CD yesterday, so it renewed automatically at a rate of only .05% for a 6 months term.

US Bank refused to do anything to adjust the rate or term. So I had to close the account.

When I closed the account today i was charged 1% of the deposited amount or $250.

This amount is excessive and usury, even though the money is my own.

I wanted to report the deceptive, unconventional and usury behavior of this Bank.

John Schmidt

[protected]@yahoo.com

[protected]

Desired outcome: Reduce my $250 charge to the average penalty imposed by other financial institutions for a similar transaction.

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9:49 am EDT
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US Bank ATM deposit

On Oct 11th 2023 I deposited a check for $9500.00 into the ATM depost slot at the Camdenton MO branch. I did this because your bank hours are imposible for any person with a job to get to the bank before they close and now your not even open on weekends. I was waiting for this check to clear for the sale of my camper. This money was very important to be gotten to in a timely manner. I watched my account for the next few days, and it appeared as if the check had cleared and was added to my available funds. So, i planned accordingly and sold the camper. the next day the money was subtracted from my account with no reason given. It was a weekend so of course your bank was not open. I called customer service, and they told me that I had not endorsed the check at the time of the deposit. I said OK I will come in and endorse the check. They told me that when I deposit a check in the ATM US bank does not actually get that check because it is an outside agency that handles the ATM transactions. I was informed that a legal copy of the check would be mailed to me, and I could bring it to any branch and take it inside and endorse and deposit the copy (If i could actually get to a bank before they close) This took place on OT 11th 2023 and it is now OCT 23rd and I still have not received the check in the mail to deposit it. I applied for a lost title with the DMV on the same day as this and have already received the title. This process is ridicules, I should have received a call or an email or at least be able to retrieve the check before I have to wait two weeks to deposit my money. If this check does not clear once I am actually ready to deposit it I will be changing banks! I have been a US bank customer since you were Mercantile bank and I have a substantial amount of money with you, but this is unacceptable customer service. i even talked to the branch manager at Camdenton and explained my situation and I was told that's just the way it works.

Desired outcome: I need my Money!

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6:41 pm EDT

US Bank Overdraft fees

My name is Howard Langley. My wife and I have had an account with US Bank for over ten years now. ONCE AGAIN, today my hard earned paycheck went into my account, and before we know it , we have $150 in overdraft fees. Clearly something that could have been avoided with a simple decline or heads up from our bank. OR just charge one overdraft fee, and decline the rest. But apparently US Bank is happier stealing my money than being a reliable, family trusted bank. This has happened before and we have been incredibly patient. This time however is too much. My family is on too tight of a budget to deal with these shady dealings from, what should be , a bank we can trust and mean back on. In my line of work, I have plenty of younger people setting up direct deposit accounts and needing to know a good Nanak to set up an account with. I’m not really sure where to point them anymore, but I will make sure I tell them us bank would be a mistake.

Do better US Bank

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12:24 pm EDT
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US Bank Opening up fake/mistory/side/secondary accounts without customer acknowledged

Yes I had open up a Checking/Savings, account in [protected]. Now unaware to me, the branches opened up 3 more of each and no one claims too be able too find those accounts. But in 2021-22, during Arbriation US BANK, Attorney claims I had

1. Checking

2. Secondary

3. Auto loan only.

Inside of groceries store on Foothill and Euclid in Upland, Ca.

Desired outcome: Return all funds in all accounts, credit cards, and pay trouble damages and 5% interest from date accounts were open. Are be allowed too be represented by a Law firm Because it was not heard at a court but over the phone and internet where.

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10:41 pm EDT
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US Bank Employer 401k

Several months ago, I resigned from US Bank. I had a 401k. I contacted employee's customer service about this issue because I was concerned about fees taking my small balance and putting it in the negative, and they stated that since I had only worked there for two weeks and had about 8 dollars in my 401k, it would automatically be dissolved and the funds transferred to me in a check.

However, I just received a 401k statement that clearly shows that this 401k was not dissolved. As I expected, you decided to charge quarterly fees as well.

Desired outcome: I would like the full amount before fees refunded to me, and the 401k closed as promised.

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2:25 pm EDT
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US Bank Business checking

I opened a business checking account recently. Trying to fund the acct via online transfer etc. However, in order to do so I need to complete a Funding Form. I called asking for an account no to transfer the funds. But was told that account no can't be given over the phone. So I sent in the money using the Application ID as instructed. I have not been able to talk to a customer service agent regarding funding the checking acct since I am not given an account no. This is the worst customer service and bank I have come across. Most banks would provide acct no instantly. But with this bank you need to fund the acct virtually first in order for the bank to provide you with an acct no. Long wait times on the phone. When I got hold of the banker, the line was cut. Terrible.

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1:36 am EDT
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US Bank Consumer Credit Application

ATTN: Credit Department

I applied for a US Bank credit card on September 7, 2023.

REF: [protected]

Regardless of why my consumer credit application was denied, it is a violation of the Equal Credit Opportunity and Consumer Credit Protection Acts.

Denying me my right to credit and access to my securities is Fraud!

Since my application has been denied please retract my application collateral security.

Signed Mathew Christopher Carter

Authorized Representative for the all-caps estate MATHEW CARTER

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11:38 pm EDT

US Bank Unauthorized credit card charges. (gift card)

I purchased a $100 Visa gift card from a Kroger in Arkansas. When I tried using the gift card, I kept getting a "card reader error" message. After several attempts, I ended up having to use my debit card. I tried using it in the next couple of days at a couple of different merchants. It was refused at ALL of them! So, I called the number on the back of the card and spoke with a customer service rep. who I had a very hard time understanding and I kept getting "stock" answers to my questions. Finally, I got her to understand that although the card had a $100 balance, I couldn't use it anywhere. So, she took my name and address and told me that I would receive a replacement card in 7 to 14 business days. I emphasized the fact that in the meantime I had to use my debit card for the purchases that I bought the gift card for and that being on a fixed income was a strain, because I was actually spending money that the gift card would have been used for. So, for that long of time was to say the least an inconvenience. When I finally got the replacement card and tried to register it, I was told it had a 0 balance. I asked them how that could be considering I had just got the card in the mail. I was told rudely that somehow the $100 got spent somewhere in Georgia at a store I had never heard of. When I asked how that could be seeing that I just got it in the mail. I then was told the $100 was taken off the old card that couldn't use even though it had had $100 on it. So, now the replacement card was useless and had a 0 balance because someone had used even though I couldn't. So, the new card had a 0 balance. Then, I had to dispute the that and was told they had 90 days to see if I had a legitimate excuse for replacing the $100 gift card. So, my $106.95 is placed in limbo for up to a total of 5 months! I think that this is the WORST customer service I've EVER dealt with! It's time consuming, annoying inconvenient and frustrating. I'll NEVER do business with them again!

Desired outcome: Please refund my $100 IMMEDIATELY! I shouldn't have to suffer because of YOUR poor security measures and 5 months is WAY too long for this to be resolved.

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3:18 pm EDT

US Bank US Bank CD Early Withdrawal Penalty

I just called US Bank and redeemed 2 CD's several months early. The penalty they charged was 3% of the CD amount!

These CD's were only earning .0015%, which on a $40,000 CD would be only $60 per year before compounding. I was charged $1,266.31 in penalties!

Most banks charge you several months interest as a penalty but do not take any of the original principal,

This is outrageous - at most I should have been charged maybe $200 or less.

Desired outcome: I want a reduced penalty - they not only took my interest earned, but also part of the principal. Take the $25 fee and all my earned interest only.

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6:21 pm EDT

US Bank Unauthorized charge

I use the US Bank Focus Card from where I work my paycheck goes on the card I tried to use my card for gas and it said invalid so I called them and they have to ask me for a password when I call because I had someone try to change my information before. US Bank allowed someone without my permission to charge Blue Cross and Blue Shield on my paycard. They have made my card inactive where I can't pay my bills that are due this weekend and I will have late charges that they should have to pay. They would not even let me get my money off of the card. This is there fault for letting someone do this without my authorization. I am very unhappy with them but they said they don't care. They should have to pay for the card to be expidited to me but they refused even though it was there employee that screwed up my account. They have made me where I have no food either to eat because my money is on my card they made inactive.

Desired outcome: I want to be compensated for my trouble and them not allowing me to get my money off the card to pay my bills. I have no food to eat until I get a new card.

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Roy W Brooks
Bismarck, US
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Oct 02, 2023 8:51 pm EDT

I need to shed some light on US Bank which doesn't match their "trustworthy" notation. I am a single father with a 15-year-old child who started working last year. I took her to US Bank and opened up a checking and savings account for her. Her work earnings were direct deposited. On June 30, 2023, someone, somewhere breached her account and mobile deposited a check in the amount of $750.00. The bank excepts the check, and the person knew half of its value was available for withdrawal. So, a Zelle in the amount of $425.00 was sent to a one name only person. My daughter came to me in tears when she saw that her checking account was $293.00 in the negative, and her savings account was at zero. US Bank took her savings account money. When my daughter told me, I immediately called the fraud department and reported it. I then went to our local bank and apprised them of the matter and requested the account be closed, and a new one opened since my daughter was getting direct deposit. A day later, I receive a letter stating the transaction was posted and the claim denied. Basically, the bank was pinning the fraud on my 14-year-old daughter. So, I requested the documents that the denial and investigation was based on. At this point, I am just way too furious. I call the fraud number and was bounced around for 8 hours and no one knew what documents I was talking about. I then go back to the local Brance and speak with the manager, again. Assuring him I was not going to allow US Bank to blame my daughter for their lack of protection. The manager then tells me to let him look into it further and that he will get back to me in 30 days. I then receive a letter from the manager following up on the conversation we had, yet the letter stated it would return a response to me within fifteen days. Well, that response never came, and I am still trying to get US Bank to correct them blaming a 14-year-old. Here's the irony, US Bank just payed a 37.5-million-dollar settlement because they were opening up debit and credit cards in customers names, without their permission or knowledge. They got caught. Who's to say they did not orchestrate this fraud against my daughters account, thinking they would just blow it off. Well, that won't happen. People, rethink doing any business with US Bank. If they can dummy credit and debit cards from customers without their knowledge, it just may have happened to you, too. Personally, 37.5 million dollars is a slap on the wrist. If I had done what they have. I would be sitting in a Federal Prison...so wouldn't you. Shame on our regulators for treating such distrust and criminal fraud with a kid glove. You wonder why they violate customers personal information, because they know there are no consequence other than a mere fine. I intend to expose what they are doing to my child, in each and every platform I can. My child is directional to become a pediatrician. Do they care about her future? No. They will report her name to a collection's agency, and she will be barred from opening any bank account anywhere. I won't let that happen. So be put on notice US Bank. I will continue to expose you for the egregious business practices you engage in.

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2:27 pm EDT
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US Bank Online banking and check/debit accounts

They approved products with limited info and inaccurate info concerning account holders' names and TINs. They issued a bank card paperwork and checks all with the wrong names on them. I did not register the account in the name they sent paperwork from. The research department at US bank sent paperwork requesting IRS printouts of my name with a substitute W-9 form saying that 24% backup withholding taxes would be held out of my checking account. I contacted the IRS and they said they never heard of a bank doing that on a checking account. They inquire as to whether or not the account holder is subject to backup withholding for approval in the application process. The bank debit card was sent without my middle initial and set up to deduct 10$ hidden fees at that caused an overdraft on my account. The checks ordered had my middle initial missing and could not use them. Paid 21$ for miss printed checks. 1 box without the discount applied for 2 boxes.

The Bank sold a list agreement that my father, Errol F Flinn, had before he died through GE Electric concerning an income inheritance acct: *** *** 1501 involving me as a potential beneficiary and my mother Sandra R Flinn.

Desired outcome: If anything else happens with US bank I will file class action individual and may do so in the event matters arise again at a later date and place.

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1:59 am EDT
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US Bank Reversed deposit inquiry - urgent assistance required

Dear Customer Service Team,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered with a recent deposit I made at one of your ATMs.

On September 22, 2023, I deposited a check for USD 3,000 into the ATM located at Montana State University in the Strand Union building. The deposit was confirmed at the time, and I received a receipt as proof of the transaction. However, later in the evening of the same day, I checked my USbank app only to see that the check was reversed and the funds were no longer credited to my account.

I request your assistance in resolving this matter as quickly as possible. I have reviewed the notification, and it did not provide a specific reason for the reversal. I have attached a copy of the deposit receipt for your reference.

It is crucial to clarify the situation promptly, as the funds are significant to me, and this situation has caused me considerable concern and inconvenience.

Could you please investigate this matter and provide me with an explanation for the reversal?

I kindly request that you keep me updated on the progress of this inquiry and provide a timeline for resolution if possible. You can reach me at [protected]@gmail.com if you need to contact me for further details.

Thank you for your prompt attention to this matter. I appreciate your assistance in resolving this issue swiftly.

Sincerely,

Kingsley Osei Bonsu Abunyewa

[protected]

Desired outcome: The reason the check was reversed and the way forward.

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2:18 am EDT
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US Bank Recent employee winbo is my employee number

I was wrongfully terminated in my positon as a customer service rep for cardmember service. I was wrongfully accused of call advoidance when my equipment was barely working. My formal manager crystal cho feshaye tried her best to get rid of me and she did by turning everything around on me. I am not the only one that thought this about her. My previous co worker, dominic limu quit due to her nasty attitude. She would also give us wrong answer in the chat and limit us for getting the proper help. Could you please evaluate her to see what she is really doing and my unemployement is pending in the state of alabama due to my nature of leaving the job. I always worked and was reguarly recognized, however, I did not step up for my self to prevent this from happening. I can be reached at phone number [protected] and email [protected]@gmail.com. There were several more people who left the team due to her. I feel that this is not right what has happened to me and nothing has been done.

Sincerly,

Courtney winborn

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About US Bank

US Bank offers a range of financial services including personal banking, loans, credit cards, and investment options. They also provide business banking, commercial services, and payment solutions. Customers can manage accounts online or via mobile.

Overview of US Bank complaint handling

US Bank reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Black People cause trouble at the 2537 West Wisconsin Avenue branch was posted on Mar 14, 2025. The latest complaint People should be aware Union Bank uses deceptive bait and switch methods in their mortgage business practices combined was resolved on Mar 05, 2024. US Bank has an average consumer rating of 2 stars from 875 reviews. US Bank has resolved 118 complaints.
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  1. US Bank Contacts

  2. US Bank phone numbers
    +1 (513) 632-4141
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    +1 (314) 425-2000
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    +1 (503) 401-9991
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    International Collect Calls
    +1 (800) 365-7772
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    Click up if you have successfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have successfully reached US Bank by calling +1 (800) 365-7772 phone number Click down if you have unsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number 0 0 users reported that they have UNsuccessfully reached US Bank by calling +1 (800) 365-7772 phone number
    Home Mortrage
    +1 (800) 242-1200
    +1 (800) 242-1200
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    Existing Student Loans
    +1 (800) 285-8585
    +1 (800) 285-8585
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    Lost & Stolen
    +1 (612) 659-2000
    +1 (612) 659-2000
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    +1 (800) 872-2657
    +1 (800) 872-2657
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    14%
    Confidence score
    Customer Support
    +1 (844) 266-5789
    +1 (844) 266-5789
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    More phone numbers
  3. US Bank emails
  4. US Bank address
    800 Nicollet Mall, Minneapolis, Minnesota, 55402, United States
  5. US Bank social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all US Bank contacts
US Bank Category
US Bank is ranked 17 among 413 companies in the Banks category

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