Safeway reviews and complaints 1
View all 1087 complaintsSafeway - pharmacy
I love my local Safeway store, but the pharmacy is one place that I sometimes feel totally ignored. (Also the deli ... but I have solved that by avoiding it.). I arrived at the pharmacy at 5:02 PM on October 20. I had been receiving phone calls saying my order was ready. (I had re-ordered insulin needles for my dog about 6 days prior). I had tried to pick them up two other time earlier in the week, but the line was just too long. Today, there was only ONE person in line, so I jumped in. There appeared to be just one person working, and after five minutes of waiting, she still had not made any eye contact with either of us. No "I'll be right with you", no nothing. After 10 minutes, I tried calling the pharmacy, and chose #4: talk to the pharmacist. She did not answer, and I left a message asking to help us. At 5:16 (I had to be in Auke Bay at 5:30), I went to the drop off window to ask if she could possibly help us. "I'm the only one here, and I'm TRYING to process these flu shots." (There were two people seated, apparently waiting for flu shots.) She was not happy, and went to wait on the gentleman ahead of me. When it was my turn, the prescription waiting for me was one that I did not order. (How do these "automatic renewal" prescriptions start without the patient knowing?). They DID have the order for the insulin needles, but there were no refills, and the vet had not answered. I am down to 4 needles.
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Yes, the Safeway IVR system is poorly designed and very confusing to patients.
I'd also give it a 1 Star.
I also give Safeway 1 Star for the labor budget giving to pharmacies forcing them to work without staff. In some states, working a SOLO RPh when busy is illegal. It sound like 2 waiting for flu shots and 2 in cash register line … qualifies as busy.