Safeway
Reviews and Complaints

This place used to have a Great Manager who cared about their customers, but not anymore, this Safeway has gone downhill, this manager allows his employees to slander the customers even when the customer has proof when the employee couldn't slander employees anymore, they moved to slandering customers because it was easier. The parking lot has major pothole that's waiting for accident for someone to twist their ankles, if you ever wanted easy way to China just start digging. There are still some great staff at this Safeway, but my clients don't want to shop here anymore because the self-checkout person targets current customers with disabilities and couple of my clients were the victims of the self-check employee harassing them and slandering them. The self-checkout person went from lying on employees to slandering customers because there easier to pick on because the manager @ #1473 don't care because the employee lied and brought on the alligator tears

I had an extremely frustrating experience at Safeway Store 496 (15000 NE 24th, Redmond, WA 98052). It took me an hour just to check out due to poor service and miscommunication.

At checkout, my member discount wasn’t applied. A cashier told me I wasn’t a member, even though I had installed the Safeway app and registered in January 2025. She directed me to Customer Service, but no one was there. A staff member cleaning the trash kindly led me to the store manager, Greg, who was resting in a corner. Instead of resolving the issue, Greg told me to wait at Customer Service.

After five minutes of waiting, I asked another staff member, Athena, for help. She assisted me in registering my membership again via the app, which showed that new members should receive a discount. However, the discount still didn’t apply at checkout. When Athena called Greg, he claimed I was already a member, which is why I didn’t receive the new-member discount. I explained that I had to register again because I was told I wasn’t a member earlier. Greg then accused me of providing the wrong phone number at checkout, causing the issue.

He insisted I take all my items to Customer Service to redo the entire process. By this point, I had already spent an hour trying to check out. When I voiced my frustration, Greg raised his voice, told me I was "done here," and said I was not welcome at Safeway.

This experience was beyond disappointing. The lack of organization, accountability, and customer service was unacceptable. I’m sharing my experience to warn others about the poor treatment I received so they can avoid the same frustration and disrespect.

My husband and I have been shopping at this Safeway for 2.5 years now and the last year we have had to audit our receipt EVERY SINGLE time we go to this store. So far in the last year, each week, multiple times a week, we find errors of them not honoring sale prices and not ringing up the products correctly. SOOO 100% of our shopping weekly we find errors ranging from $4.00-$26.00 EVERY SINGLE TIME. The manager at the store knows us at this point as we walk directly up to the customer service desk immediately after we check out to get our refund. One time we had to reenter hundreds of dollars of groceries (and they credited us over $25.00). As a paycheck to paycheck a family of 6 raising 4 teenagers everyone can understand how inflation has hurt everyone. However, if Safeway is knowingly doing this to one person imagine how many families, they are ripping off hourly, daily, and weekly. Warning to costumers... ALWAYS check you receipt! Tonight was a prime example. My husband bought 2 whole chickens that were advertised at $0.99 a lb/limit 2. He noticed that when he checked out only 1 of the chickens was honored at the sale price the other was full price. My husband went to customer service and pointed out the error and one of the clerks said, "I noticed that only one was ringing up on sale, instead of two." The other clerk who was helping my husband said, "I'm surprised you were able to get any of the chickens to ring up on the sale price." Admitting that they knowingly knew and were aware that their systems were not ringing up the price correctly and apparently all day did nothing about it. Our refund was $4.61 this may not seem like a lot but when you see whole chickens in everyone's cart multiply by each one of those by $4.61, they are making a killing on pricing errors EVERY SINGLE DAILY.

First I want to say most times the salads in the back are expired, and bad. It is not marked and should be taken off the shelf. I have started shopping Maui Lani as store is always clean and fully stocked with good date.

I have lost a wallet and I now know it was at Safeway Gas station. I called yesterday and the manager Devon got really short condescending, and started to raise his voice. I asked him if he was mad at me for something and he Got Louder, MAAM, I am just trying to help you. I got the gas manager today to help find my wallet. And she did not want to help just kept saying to go the police. I said I can not make a report without knowing if the wallet was there. (It was I went around her to Oahu to head of Security and they saw me with my wallet,) But Aggie would not let me ask a question at ALL. She stated something that was not true and I said what where did you get that idea she told me it was the store manager Devon, the one I spoke with yesterday, I said you mean the nasty guy. She got upset and the call went from bad to worse. She hung up on me twice got so rude, I put my recorder on and kept saying I would like you to be nice, and you are being recorded. SHE DID NOT CARE. It was you called my manager nasty and hung up on me again. BIZARRE. And uncalled for and mean spirited, and unnecessary. I take a missing wallet very serious and she would not help me. IT IS RECORDED

Store 1747 Dir Willie Roberts, Chino Valley AZ. Every week have to check receipts to make sure charged correct price. In the last month I have had to go to customer service 3 weeks out of 4, to get refund. It has been happening for some time, sale prices are not being put into computer to ring up right at check out. Safeway is only store in Chino Valley AZ. I am ready to travel the 35 minutes to shop else where. The store is ripping off people who do not check their receipt. Tonight two items were wrong price, refund total over $4.00.

Something needs done, have seen posts on other sites with same complaint. Needs fixed soon.

I went through self check out. I forgot to put in my discount phone number. I was buying Viva wiping towel that were on sale. I told the checker lady. She had me sign a receipt because she checked me out again with my discount number. Long story short I ended up paying twice $33.38. When I had checked my bank and realized what had happened I went to the complaint window and complained, they wanted the receipt which I did not have, they wanted the time and the machine. They did not care and never got back with me although they had promised. I then began shopping at Lucky, but thought the checker packers were rude, so I started back at Safeway thinking at least they were nice, but today in the self checkout line the light went on because of confusion with the lettuce. When the check out lady came to check instead of helping right away she began checking through my bags like I was a thief as the security guard watched. This was highly insulting. I asked her what was the doing. She said it was her job to do it. She had an attitude. This is the type of thing that turns people around.

Kursten at the Safeway pharmacy in Seward Alaska is incredibly unprofessional. Her posts on social media regarding her customers and the medications that they receive should be looked into. It is the only pharmacy in our small town and I don't trust that she is confidential and I won't be getting my medications from there anymore unfortunately. I may even contact my attorney as I feel she has broken HIPAA on numerous occasions while getting intoxicated at local establishments and sharing confidential information.

On 6-25-24 I purchased some cole slaw from tillamook safeway or 07141. When I got it home my wife said it smell sour, I ate some and got violently sick, cramps hartburn and cough. My wife almost called ambulance. This is 2 days later and still experiencing stomach problems. I told store manager and am going to file incident report today and probably go to doctor for stomack pain. I feel I should get compensated for all my misery. Sincerely larry salo phone [protected]

I went in to buy 2 cans of cat food and crab legs I ask the lady at the counter how much it was for the crabs which came out to something like 15 dollars which I was short 5 dollars told the lady to please hold them for me I was gonna run to the house and get more money pay for the cans and started to walk out when loss prevention stop me show them the receipt for the cans they ask me why I put the cans in my purse I responded because I didn't want to pay for a plastic bag I show them my receipt and then she proceeded to ask me about the crabs which I told her the lady at the counter is holding them for me because i am 5 dollars short while she kept harassing me about the crab even thought the security guard went to verify a homeless guy walks out with 2 boxes of beer and the female loss prevention blames me for the homeless guy stealing the beer and tells me I can no longer come back

On febuary 7th at 2:00 I attempted to receive a Western Union transaction o the assistant manager then told me that the Western Union person was not in yet and was running late I then proceeded to wait at the counter for about 20 minutes then I became thirsty and proceeded to go get a soda from the produce department when I didn't when I realized I did not have my wallet in my hand I turned around and walked back to the county within 60 seconds the only people around with this manager in and the security guards I then ask them where my wallet had gone they told me they did not know and this comes after I've been having various situations similar to these at hotels in San Francisco and various social dwellings my property was stolen I don't know if it's something about San Francisco but I was having a very bad time with this and especially because the only people around was the security guard and the assistant manager that had access to my wallet at that point I asked them to review the cameras because it was exactly 2:00 when I was at the counter 2:00 to 2:20 and they refused to I told them I would be writing a review because I had my ID in my wallet so I would be able to pick up my Western Union transaction so I was not able to to do my Western Union after my wallet was stolen from the counter where the assistant manager and the security guard held their shift and this comes after I was harassed at two other locations in San Francisco racially stimulated I found this to be completely appalling because of my family's long company and in San Francisco they are racially profiling all of their guests and harassing the African-Americansthe next day on the 8th I went into the same Safeway with a juice in my hand and after purchasing my items I walked out drinking the fruit punch Matt I had bought from the Walgreens earlier that day after working out I was drinking it in the store after working out upon leaving the store drinking the juice the security guard then physically snatched the drink out of my hand and told me that I stole it from the store I proceeded to tell him that I purchased this drink from a completely different store he paid it no regard literally laughed in my face and said you people steal from here all the time I guarantee you this isn't yours I then tried to reason with him he then once again told me you people do this all the time get out of my store I told him can I please have my my drink back and then disrespecting me again and said get out of my store boy I have never been disrespected or humiliated like this in my life I don't know what kind of staff organization that running in San Francisco but I was livid I then proceeded to call my attorney about the situation because this type of harassment does not need to be tolerated especially in 2024 so I'm waiting on his response on what we can do and I would like to hear your response on what you guys would like to do about this mystery and racial stimulated harassment since all three of the Safeways in the immediate area have harassed me racially I do not know where I can shop to get my food without being disrespected degraded and in fear of getting hit her or attacked by the security again

On December 28, 2023, at around 1030 pm I traveled to Safeway located at East West Hwy, Hyattsville, MD. I entered the store two officers were speaking with one another. At the time of exit I purchased my two items at check out and proceeded to leave. As I walked out of the door one of the officers at the door smugly said have a good night. The manager had a filthy look on his face I walked out the store and mad gestures like coughing. As I left the store the Hyattsville MD police vehicle pulled up behind me trailing to my ca. Initially this vehicle was located in the loading dock of the store when I entered the store parking lot. I'm writing to file a complaint against Loss Prevention and the store manager for harassment and intimidation.

The store manager and the special police/loss prevention participated in conduct that constitute a pattern of behavior that include stalking, harassment and vandalism as a part of a campaign that's has occurred without out any evidence of crime or wrongdoing on my part at two other Safeways at 915 Forest Drive Annapolis, MD and L Street Washington DC.

Today…after 5 years of shopping Safeway, I experienced the rudest, angriest, and unsettled employee that I have ever had the displeasure of crossing paths with. To the point Safeway corporate should be concerned that she is representing Safeway in a store, in any capacity. She is either someone that has been angry all her life, or, just got freed from the wrestling ring.

This incident occurred today, at around 445pm at the Glen Cove Safeway located in Vallejo, Ca. The quick check out person, known as Lia, became belligerent and visceral over a request to assist on a coupon that was not scanning. I tried to show her the picture of the item and the store app message and she became belligerent. We were talking anoint 3 items for extra 1.50 off (total of $4.50). She literally told me I didn’t know how to operate the app, even after explaining, or trying to explain, that her manager (amazing woman), has helped with the same item two days before. She started screaming and when I asked for her manager (who I saw 10 feet away bagging), she literally said ‘nah it’s going to be a while for you to get a manager’ and walked away.

When the manager came over, she also tried to scan the item, and lo and behold, guess what, it didn’t work and popped the same error. I asked the manager to please call Lia over which she did. Even after the manager demonstrated it for her, she put her hand up and said you still need to know how to work the app…. I asked for the corporate manager information which Lia jumped in and said I;l get that for you and make sure you know my name. She started saying more things as I finished paying. She then came and said here you have it now and gave me the information saying again, make sure you know my name. Then as I am walking out by her, she started being loud again and saying learn how to use the app and make sure you say my name right or corporate won’t know it’s me. She continued saying things and screaming across the store as I exited. I continued to say, ok Lia have a good day and exited.