Safeway review: Refund runaround 1

The morning of 5/19 (9:30 a.m.) I erroneously purchased coffee BEANS instead of ground coffee and on the morning of 5/28 I returned to the store with the bag of coffee beans and my receipt. This happened to me once before and I was given an even exchange! Easy, right? Well, you would THINK! Instead, the young man who waited on me said he would have to do a refund. So he took the bag of coffee and my original receipt, asked for my credit to "complete the refund" and handed me back my card and TWO receipts. Because I was a bit rushed, I put everything in my wallet and left the store without getting coffee! Two days later, while checking my bank account, I found a POS PURCHASE for the amount of my refund...BUT NO REFUND. Since it had only been two days, I put the receipts aside to check again later, allowing three more days for a refund to show up -- but it never materialized. In the meantime, my significant other didn't realize I was SAVING the receipts and he tossed them in the trash. When I inquired at the store (#0581), I was directed to call Payment Services Center and I called them on June 3. It took twenty minutes to make them understand that I had purchased the wrong product, was told I was being refunded but was charged a SECOND time and didn't get ANY product. I was advised I would get a refund in 3-6 days for TWO bags of coffee...and here I am 13 days later with NO REFUND! I called two days ago and was told it was in process. SERIOUSLY? We're talking about $12 and change! The original receipt shows up in my Member account for a total amount of $15.91 and the same credit card was used in BOTH instances. I was NOT asked for my Member Card, phone number or signature for the refund. However, the transaction was handled at the Customer Service Counter of the store, I'm fairly certain it was the morning of 5/28, the amount was $6.36 for Signature Select Kona Blend. How difficult can this be? The last four digits of the credit card will match on BOTH transactions! Can we kindly get this resolved without further delay! The Ticket# I was provided on 6/2 is AFS0182802 and the agent I spoke with is "ALI".