Safeway
Reviews and Complaints

Hello my name is Blanca Avila and I am a regular customer at the safeway located on shoreline blvd in mountain view store #705. I happened to go in to buy a birthday cake and balloons for my mothers birthday and I walked out with absolutely nothing due to the horrible customer service and not being helped at all. I wanted to pay at the bakery register, since there is ALWAYS long lines due shortness if cashiers. The lady in the bakery said that she doesn't have access to the register( she said 1 person does and that 1 person works in the afternoon) which is ridiculous because what is the point of having a register if only 1 person has that access. Then I asked the lady working in the bakery to please call the manager( which was Amy ) and I was honestly disappointed when it took Amy about 10 minutes to arrive. Which she was not dressed at all like a manager! I had to go to work so I decided to leave and leave behind the all the items I had planned on buying for my mothers birthday. I will no longer be going to that safeway because it is always the same no cashiers, no manager on site, and the stores cleanines is horrible ! Please get back to me.

I went in to the Safeway in Spokane Washington on northwest blvd the other day and was looking for a free range chicken in the frozen section. Was approached by the frozen foods manager asking what I was looking for. I mentioned to him what I was and he laughed at me. He then decided to call me a hipster little girl and walked away. Just because I dress a certain way doasnt mean he knows who I am. Anyway it made me uncomfortable so I left. I hope this matter can be delt with.

-----Original Message-----
From: Michelle Paek
Sent: Monday, October 30, 2017 2:45 PM
To: '[protected]@safeway.com'
Subject: Urgent: Order #133335 [#755301]

I have not received a revised receipt nor my received the credit from Safeway.
Originally I authorized to charge my credit card for $530.14 w/ no item substitutions.
It is illegal to charge more than authorized.
$530.14 - unshipped M&M $ 17.98 - unshipped J Lohr $16.25 = $495.91 Should be only charged & credit back the difference right away to prevent any further issues.

Please email me the confirmation of this receipt within 24 hours.

Thanks!

Michelle Paek
Executive Assistant to
Renée McKaskle, SVP & Chief Information Officer, Hitachi Vantara Bobby Soni, Chief Solutions & Services Offier, Hitachi Vantara

-----Original Message-----
From: Michelle Paek
Sent: Tuesday, October 24, 2017 4:57 PM
To: '[protected]@safeway.com'
Subject: RE: EXTERNAL: Order #133335 [#755301]

From the beginning my card shouldn't be charged more than what I've ordered.
As you can see it from attached, I only ordered 5 not 13 bottles, and received 4 bottles only.

Michelle Paek
Executive Assistant to
Renée McKaskle, SVP & Chief Information Officer, Hitachi Vantara Bobby Soni, Chief Solutions & Services Offier, Hitachi Vantara

-----Original Message-----
From: [protected]@safeway.com [mailto:[protected]@safeway.com]
Sent: Tuesday, October 24, 2017 4:45 PM
To: Michelle Paek
Subject: Re: EXTERNAL: Order #133335 [#755301]

Hello Michelle Paek,

Thank you for contacting us. We reviewed your receipt and found that the item was out of stock, therefore it was not delivered and you were not charged for it. We apologize for any inconvenience that this may have caused you.

We apologize for your unsatisfactory experience with our driver. We have forwarded your comments and concerns to the Grocery Delivery Manager that is in charge of your store. This incident will be reviewed and the appropriate action will be taken. We hope you will give us a chance to restore your confidence in Safeway.

We apologize for the inconvenience of being charged for J LOHR 7 OAKS CABERNET SAUVIGNON that you did not receive. We have processed a refund form to the store of $162.54 for the items listed in your email. Please be advised the refund can take seven to ten business days to post to your credit card. We would like to assure you that we have notified the Grocery Delivery Management Team that delivered your order.

Thank you for shopping with us.
Aaron

Safeway Grocery Delivery Team
Contact ID# [protected]

--Original Message--

Hello,

I had a very unpleasant experience with your drive today at the time of delivery.
He just wanted me to sign the form without counting what I've received by saying, I have another scheduled for delivery & I need to take back your orders then.

On the delivery details,
Listed 13 x J LOHR 7 Oaks Cabernet Sauvignon, but received 4 bottles (ordered 5 bottles)

I see that M&M MC RD WHT BLU STND is out of stock & which is correct. It didn't get delivered.

Please adjust my orders and receipts & email me updated receipts.

Thanks!
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Very disappointed in the Turkey Avocado on Dutch Crunch deli sandwich I had my husband pick up from the Del Paso store. The bread is a big part of the sandwich and the Dutch crunch bread was not crunchy at all. Why don't deli staff use the bread from the bakery which is usually fresher and crunch - the way Dutch crunch bread should be. I was tempted to drive back to the store to get a new sandwich but didn't want to make my husband feel bad that I was not satisfied with my sandwich which he pick up. A real waste of the $7.00.

Would appreciate if you provided a refund or a coupon for a complimentary sandwich which I will order from the store.

Me and a friend were detained by police officers for being accused of walking out the store with a cart while we were in the store to shop. After we realized we needed more cash to get our items because we were using food stamps my friend went to the car but left the cart in the store so we can retain our items once my friend got back from the car to get $20 from his wife while I stood in front of the store. After coming back in the store to finish shopping and after checking out of the line two police officers stopped us and told us what was going on and that we were being detained while police officers reviewed the footage and were later let go because the video showed in our favor. The store manager claimed she knew nothing about the incident and without proof called police. Which made us late for my niece birthday party at her school and caused our ice cream to melt and pizza being cold once we had got to the school. Me and my friend were profiled and harrassed by Safeway and I'm seeking to press charges.

My sister and I walked into 16th and Potrero Safeway the same one we have faithfully shopped at since we were young. As soon as we entered we were told to get out we asked why because we had not did anything nor have we ever, and security said the night manager is putting us out. So we asked to speak to him whose name is Renee a Latino male. He walked up to us and began yelling at us as we asked why he was kicking it out and if it had anything to do with our race. Which he admit it was also that he supported Trump, we personally do not care who you decide to support but that does not permit anyone to kick out customers based on race. Nor walk up hostile on two young ladies even if we were not customers and just strangers on the street. My sister began crying because our lives we lived in San Francisco and love this city because of it is diverse. I have recently experience racism within this city being called racial slurs by strangers, but to go into a business I have supported for years and will continue to support and be told I am being kicked out because of my race is unacceptable. Thankfully the security guard and another young man working that night apologized and helped assist us. It is because of them I felt somewhat okay about returning but I have never experienced such discrimination and would like for something to be done to a night manager that is openly racist towards customers and yelling at young women. Please contact me at [protected]@gmail.com I can come in and make a statement and point out camera footage of the incident if need it.

I was just in Wilsonville Safeway asked about buying balloons at customer service. The gal that helped me didn't know when the florist would be there and told me the bakery dept would help me. I asked bakery and they called produce. No one came. I checked out the few items I wanted to buy and told the checker I wanted to buy some balloons but no one came to help. He began telling me that someone called in sick and he doesn't know why produce didn't respond. And that was the extent of it. I guess we can't expect good customer service any longer. At my job if I don't know how to help the person I find someone who does. It usually always makes for a happy customer. I'll just wait for the Dollar Tree to open at 9.

It's an actual complain site. Can be used for various companies.

Here's my latest:

"I live in a small town -- Salida, Colorado -- where there are two choices for buying groceries, Safeway and Walmart. I prefer shopping at Safeway for a number of reasons, but, one of the most important reasons is the Safeway card and the "Just for You" prices and other specials.

Up until a few weeks ago, Safeway would send out e-mails with special rewards like "Buy $20 worth of groceries, get $2 off." This WAS nice, as it meant that careful shopping would get me a 10% discount on my shopping bill.

For the past few week, this promotion has been replaced with
"$0.20 Reward : Special Offer 20¢ Per Gallon Gas Reward When you spend $50 in one shopping trip."

This is ludicrous. First of all, as a single person, I'm not going to spending $50 a week on groceries in one place. Second of all, with gas prices as low as they are, 20 cents off per gallon isn't worth spending more money at Safeway. Thirdly, as a retired person, I'm not running around in a gas-guzzler buying gas every week. But, LAST BUT NOT LEAST, THIS PROMOTION IS TOTALLY, ABSOLUTELY, UNEQUIVOCALLY USELESS FOR SOMEONE LIVING IN A TOWN WHERE SAFEWAY REFUSES TO NEGOTIATE WITH A SINGLE GAS STATION WHERE THIS "REWARD" COULD BE USED! (And, yes, I'm "shouting" in caps because I'm very, very upset!)

My option for using this "reward" is to drive 60 (!) miles to the nearest gas station. I have expressed this complaint to Safeway in surveys several times, and they have NEVER "responded within a few business days" as their survey website implies they will.

Why can't the advertising, promotions and/or web-gurus give people a choice? 20 cents off per gallon of gas OR $2.00 off of a $20 purchase? And why are the promotions stuck at buying $50 in order to get a discount? Do you really think someone who breezes in and spends $50 is going to care about getting 10% off? How about varying the amount like you used to? Or making it $3 off of $30?

However you slice it, the fuel discount as a reward is totally pointless as a "reward" when shopping at a store in a town where the closest gas station is 60 miles away.

As seen in the photo one cut is great and other is horrible. I am very disappointed that the horrible cut was evening considered a filet mignon. The cut is following apart and no contains marbling . I would consider this lesser cut of meat . I hoping that Safeway will address the issue promptly and Please let me know how you will rectify this complaint.

On the 10/19/17 I purchased a Nabisco Ritz Crackers, Honey Wheat ‑ 13.7 oz box at SAFEWAY STORE 2892 WASHINGTON DC.
I found a worm on the brown plastic packaging for the crackers, searching the bag I found a hole so I discard that one. Now I had the last package of crackers that I opened ate all the but the last 5 biscuits, wanting to have it with some Humus i carried the packed with me to the refrigerator and took the humus and grab a cracker from the pack and swipe it, grabbed another cracker to make a sandwich and found an worm wiggling around.. imagine my disgust after eating all those crackers prior to this discovery, I throw up. This is unacceptable. I am at a lost for words right now.

I will attach a photo of the worm on the crackers and i will even save the crackers for you.

Raw chicken breasts were packaged in such a poor way that the wrappings came off and the whole tray of raw chicken dumped into a pile at the checkout stand. This store has no customer service whatsoever so I walked back to get another package. I couldn't find one that wasn't splitting open leaving gaps exposing raw chicken. I decided to not buy the possibly contaminated raw chicken breasts and will probably not buy raw meat from this store again. Unacceptable hygiene.
There is never any regular half and half available either. I've tried asking for help and that took over 20 min. Just to get the product, let alone stand in the huge checkout line. I have shopped at various Safeway stores and this one is a pit. It's horrible and lacks basic customer services. Could it possibly be in this condition because it's in a predominately Hispanic neighborhood?

I came to pick my sons medication and the tech was super rude to me. The dr called his meds in at 3pm and I arrived to pick up at 7:22pm and that's the time they started filling the prescription. I picked Advil and a box of trash bags to pay for everything together and he became very argumentative and loud because I picked 2 items to pay together. This tech ( James) shift time Friday at 7pm store # 107 need more training to talk to customer. Also the pharmacist on duty just ingnored the whole situation. I been coming to this locations for the past 10 plus years sorry to say this but service at this location with tech and their attitudes are getting worse. This pharmacy will start loosing customers soon. Hope some can do something about training tech and pharmacy staff how to talk to customer. I hope that this complaint is taking in consideration to avoid future prombles.

I purchased a blue berry bagel at the Brentwood store on October 25, 2017 but after biting into this item, I realised that it was actually a chocolate bagel instead. Lately for some reason the two bagels look exactly alike.

I returned to the Brentwood store where Customer Service Assistant, Kimberley, was able to provide me with a full refund, but it was the inconvenience of having to return to the store that was of some concern to me. I suggested to Kimberley that the supermarket should continue differentiating between the two bagels and not have them looking alike.

In addition, I purchased a wholemeal bagel upon my return to the store but for some reason this item did not have the usual texture of a bagel and tasted more like a crusty bread instead.

There have also been occasions when the supermarket has added just too much salt to its in store bakery items and with no labeling on the outside of these items, it is not always easy to know the actual sodium content. a

First let say i have been shopping at this store for over 20 years and had a problem.Yesterday oct 23 i went to get some items when over the loud speaker i hear will the person in the kia in handicap parking come to your car.i went and the manager was there and we went to the car and he said a custumer turned me in, i knew who it was because she was the only in the car next to me ive never seen this lady before. i told the manager who would not give his name . he said she saw me hit the guardrail next to my spot he showed me where this supposedly happened the dent was at most 1". then
he took me to the side of my where he showed me where i got hit i told those places were made back in may, but he would not believe me, he said he would check out the video i said thank you.i had to by the store and greetly him happyly he said maybe i shoud not happy the lady had lied and i told her i did it and that there was a 2nd witneess. i said they r not telling the truth. i was he told to stop i am 60 years old and no he then told me i was barred from the store.i will take a detecter test cause i bet the video disapers. i would like to get a call from someone my number is [protected]

The Apple Pay at multiple registers don’t work but they have the verifiable capability on them. The cashiers do not even know what Apple Pay is and they look at me crazy every time I come in to pay with it. I had to go upstairs to my car to grab my wallet only to be led to another cash register where their Apple Pay worked. The managers didn’t help me at all to go to where I could give my recommendations. I came on Monday, October 23, 2017 at 17:12 pm. My transaction number is 23/74. Safeway Store #2747 888 Kapahulu avenue, Honolulu, HI 96816 ref: [protected] auth: [protected]

I shop at Safeway (Shadle, Spokane, WA) 3-4 times a week, spending thousands of dollars a year. The customer service is awful, lines are ridiculously slow and other than a couple of long time checkers no one seems to know what they are doing. I have encountered rude checkers, I get overcharged on a regular basis, the store is poorly stocked, baggers put heavy items on top of eggs and bread and no one is EVER in a hurry to get people through the line. Today after returning from Safeway I decided to complete the survey per instructions on my receipt. After indicating that I had experience working at a grocery store I was immediately disqualified from the survey. So...you care about getting feedback but you don't want feedback from someone who knows about good customer service in a grocery store? I am irritated and offended! I am a regular shopper at Safeway out of necessity alone- it is very close to my home. I definitely do not go there for the excellent, friendly service or great prices---I will be rethinking my choices. Shame on Safeway - hard working, paying customers deserve better ! Awful, just awful.

Hello,

Today (10/14/17 at 18:30pm) I shopped at Safeway Store #785, 850 La Playa, San Francisco, 94121. I am a person that smiles at everyone wherever I go. So as usual, I smiled at the security guard who was covering the store at that time. He was not impressed, and did not smile back.
I went about and did my shopping, and then as I was checking out, I noticed that same security guard with his cell phone camera pointed straight at me. Mind you, he was not more than 10 feet away from me so he did this in a very obvious manner. I kept staring at him--first, out of disbelief and then out of anger. I stared him down knowing that I knew he was trying to take a picture of me at my most vulnerable and fixed position--at the cash register. He kept changing positions within that same 10ft. area, trying not to look obvious, but he was MORE THAN OBVIOUS as the camera was still pointed at me no matter how he fixed his body. After focusing my attention on him for what seemed like an hour (but was really about a minute) he finally left and departed quickly down an aisle. I then asked the cashier (named on my receipt as Melissa Li), do security guards at this store normally take pictures of customers? She was taken a back a bit as if she both knew and didn't know, and said 'don't think so', and briefly looked around the stored as I finished inputting my debit card information.
In the 8 years I've lived in San Francisco, this is probably only the third time I've shopped here; and as a black woman I am disgusted at my third impression. In the climate of the world today, it is easy to point fingers and say this is racism and that is prejudiced, but if that wasn't racial profiling, I don't know what is. I gave this security guard no reason to pay that much attention to me by taking a picture of me; and for me, it was very clear what his intentions were.
Again, I was there at 18:30pm and the security I would describe as Asian of Chinese descent. If you do not do something about this matter, my next course of action will be to find this security guard doing the same thing, take a photo of him, and then take it to the ACLU. In fact, I think I will still give them a heads up. This is extremely unethical behavior and I do not plan to shop at Safeway again until this is resolved. Thank you. Claudia Wallen

At Safeway in mill valley store #788 1 Camino alto mill valley ca 94941 I purchased 2 items yesterday and the cashier named Mary charged me more money then the items cost, she purposely didn't give me my receipt, and yes I did put in my club card, today I purchased the same items and paid with card but this time she did give me my receipt. She pretended to scan the items yesterday, from the look at her reactions today and yesterday it is obvious she is doing this on purpose to acquire a certain amount of money in her register to take home every night. I am worried she is doing this to the elders in the community because elders are really easy to trick and this community is mostly the elderly and retired.

The carts lock up and a rude alarm sounds when you are trying to leave the store. It is very difficult for an elderly person to deal with. No one ever came to help. I hate the trashy dirty Ukiah store anyway and this is just icing on the cake that I have to stand in the doorway with a cart that won't move and an alarm blaring and no one even bothered to move toward the door. I finally wrestled it out of the way and picked my stuff up out of the cart. What a jerk move on the part of safeway stores to do this to people. I vote with my checkbook and I will shop elsewhere. There are a lot of choices.

I went to Crown Hill Safeway 10.06.17 and the check out cashier Lani was very rude to me. I had a coupon for Rezunit Pure Ocean and the coupon stated buy 4 and get 2 free. So I bought I bought 4 of them (Rezunit). I gave her the coupon and proceeded to pay for all my groceries. The household items seem high so I got my receipt and said you didn't take the co7upon off and she had already started on the next customer and I said the coupon says buy 4 and you get 2 free. She looked at the receipt and coupon and said no I took it off and I said no ma'am you didn't. She next got the coupon and I said see its buy 4 and get 2 free and you didn't use the coupon. Well I also noticed that she hadn't even filled in the square on the coupon for the price off of the 2 products total which the limit was 2. 20 but my items were 2.00 and she hadn't even written in the amount and she did get an attitude with me because she owed me 2 dollars. I said didn't say anything to her for I just wanted my 2 dollars back. I said can you call the manager and I rolled my eyes and she pointed out to me that I don't need to roll my eyes. First there my eyes and second she should have taken my 2 dollars off and she was loud and rude about it in front of the other customers with me standing on the side. She said to take it to customer service and I said can you call the manager and met the manager at customer service and guess what? I was right! She had not taken the 2 dollars off my order and she was very rude on her customer service! The manager gave me the 2 dollars back and I said that she needs to get talked to about her attitude and I didn't say anything rude to her and I just wanted her to see that the 2 dollars had not been taken off. When and if I return to the Safeway I will NEVER go through her line again. I don't appreciate the attitude she had towards me. I was just doing my job because every little penny counts for me in saving money.