Safeway
Reviews and Complaints

I started shopping at this store, Germantown MD, about 3 months ago, I go every Sunday with my fiancé and two kids. They have the carts, that my kids INSIST on sitting in, that have the plastic two-seat add on; the straps on these seats have been broken or missing since I started shopping here. Every week, I have made them aware of the issues with the straps and every week I go in and not only has nothing been done to fix them but they are still put out there in the entrance like they are in working condition. Well this past week, 10/1, I found one that looked like it was in working condition; well, only one side was, the other side the bottom buckle has been ripped off. Since I have a 6 year old and a 2 year old, I really only needed one buckle so I decided to use it. As I was going through the store my 2 year old half falls out of the seat; automatically assuming that she was messing with the belt, I told her to sit down and not to touch it. Ten minutes later, as we are walking down another aisle and I am pushing the cart so have a better view, she leans forward slightly and the buckle explodes open and she falls face first onto the floor. She was not touching it at all, the buckle was broken; just not as clearly broken as the rest of them otherwise I would have noticed! After I make sure she is ok, and calm her down, I went looking for a manager. I explained to him of what happened and pointed out all the times I had already said something about the buckles. He just says "ok, well l eave the cart here and I will take it to the back", I again explained that it was not just this cart but ALL the carts with the seat add-on; he says "ok, I will look at them", just like everyone every other week has said to me. He did not ask if my daughter was ok, which she clearly wasn't because she was still crying, her face was red, and starting to bruise! He was more worried about the balloon display he was working on. I obviously could not leave the cart there as it was full of groceries I had not paid for, my two kids, and I still needed to get my groceries to my car... I have no idea if anything was done at this point about the carts.
The following day I contacted corporate... they have proven to be just as helpful. I was put in touch with the store director because no one filed an incident report the day before, as they should have. After telling him the whole story, he said that they even keep buckles within the store to be able to fix the carts, so I am not sure why it had not been done for all the months prior that I have brought it to their attention. He then said he would have someone get in touch with me by the end of the day; that was Monday 10/2. As of Wednesday 10/4 I had not heard from anyone so I called corporate back at about 8 am. She could not find any record of my call, so she said she would take my information again and send it off to the store to contact me. Still, nobody from the store or corporate has contacted me back at all.
Luckily, my daughter does not have any broken bones, concussion, or anything serious and will heal fine. However, this is the worst display of customer service I have ever experienced; not just on the level of the employees within the store, but also the director and even corporate! To not have any communication back from them what so ever and only the first representative from the corporate office asked how my daughter was doing, they obviously do not care for their customers WHAT SO EVER! I will only be returning to this store to see if the seat buckles have been fixed or not, otherwise I will be finding another store to shop at!

I was waiting for deli service in the Berkeley, California Safeway on Shattuck. A deli manager/supervisor named Maria told me she would be with me shortly, which was fine with me. Soon another worker Tran is her name I think came over to help me. I told her what I wanted, but asked her if she could slice me salami as the salami that was already cut was to thick. Tran instantly rolled her eyes and exhibited much attitude. I politely told her it was fine I would rather wait for Maria to help me. At that point Maria started responding to Tran who was saying, "I just wanted to know how thick you wanted it". So Maria says, "she just wants to know how thick you want it". I said no she was rude before she said that. Maria refused to serve me so I went to the manager who came over and had another employee serve me. I told him I intended to file a complaint.

The parking lot at Safeway in Hawthorne Nevada needs to have the parking
spots painted, you can't tell if you are in a spot or not and people are just parting any where, This is getting to be out of control.
The issues I see are going to case problems with traffic because you can't see where to park. Maybe the store could use inmates to paint the parking spaces
so it can be seen.

Today, Monday 9/25 I shopped at Safeway in Santa Rosa, Ca located on Mendocino Avenue. I have had issues before, but decided to complain because I like/ or use to like shopping here. I don't want to travel across town. This store is in my neighborhood.

My first encounter was with the deli department. I didn't get the gal's name, but she was extremely rude to me and the customer behind me as well. i got the feeling she hated what she was doing and takes it out on the customers.

The deli counter itself was dirty and looking behind the counter it was bad.

This store is very crowded, and very busy. They have displays set up all throughout the store in the isles. It makes it very hard to navigate around. To be honest, the vibe of that whole store was bad. I don't know if they were being audited, but every employee we encountered was un-happy. Unfortunately, this was not a isolated incident. We tried (with no success) to locate the manager to express our feeling in person. We were blown off.

On 9/19/17 I was at your Safeway store in Lakewood WA. I was at the deli department waiting to be served. I was the only customer there. The person working for section seen me waiting. She walk pass me and waited on another person who just walk up to the counter. I informed her that I was there frist. She than gave me a sideway glance and said I KNOW. I stood there open mouth and couldn't believe this. The person she was helping told her she should help me first. I believed this to be a racist situation since I am black and the other customer was white. The employee is also white.I talk to one of the daytime managers, he told me he would talk to her. I felt like this wasn't a one time event. I also feel that more need to be done about this.

I pulled drain gunk from my mouth after eating a cinnamon roll prepared at carrs/safeway in Wasilla AK. I loved these rolls until now, now I am traumatized forever. I've cleaned enough drains to recognized the vial mass of hair meat and other rotting matter found in clogged drains. Whom ever prepared the cinnamon rolls could not have known whom their would be. To hurt anyone at random is terrorism.

I went store # 983. The cashier, Ciarra, was not at her post at 21:19. I saw Safeway staff gathered and talking together. A man was in front of me, waiting. Before long, Ciarra appeared and processed this man's purchases. No one was behind me. Ciarra was not real friendly. I was operating the keypad while she was firing off questions. After she made a mistake, and the keypad did something that had nothing to do with me, she cleared it and told me "Slide the card". I told her that please would go a long way in being helpful, as the direction to slide the card was given as a snappy command. Well, then things got worse. I told Ciarra to work on her courtesy since she had been rushing me and rude, no patience while I put the numbers in the card reader to process my transaction. Like she was rushing me without being nice about it.
I felt bad enough that I drove a ways and called the store number on the receipt to attempt to discuss my concerns with the store manager. A man answered the phone and I asked for the manager. He said he would see what he could do. A man named Shane took the call. Immediately I sensed his attitude was not helpful in his surly tone. I asked him if he was the manager. He replied " I am right now". I told him I wanted to speak to Randy Rainbow, who is indicated on my receipt as the store manager. I was told he was not there. Shane tried to get me to share my issue with him. I did not want to. I gave him my name and phone number to give to the store manager to have him call me. I gave no details of my issue. Shane once again tried to get me to share my complaint. I explained to him that his entire tone had put me off. He told me he didn't like my tone. I told him I was not happy because the staff was rude to me. I told him I was further disappointed because a manager is supposed to make the customer feel welcome and try to resolve the issue, the opposite of how he was approaching me. He apologized. I told him he was beginning to sound more like a manager after his apology. Then he hung up on me after he told me he was done with the call and didn't wish to continue.
Resolution desired would be to encounter a friendly staff at Safeway. I have had previous issues with the staff at this store. Rude and nasty. When I asked to speak to the manger, I was told he wasn't in. Once when I asked a very courteous and helpful employee if the manager was around, he explained to me that he had been working at the store for over two years and had never met the man. Randy Rainbow does not seem like the name I was given 3 years ago. I am guessing he is new to the job.

7/16/2017 Time:3:35 pm
I went to Safeway in Prince Frederick to exchange six hair colors which were one shade too light. The manager (Assistant) Carrie Cianciolo told me she could not return them as I did not have a receipt. She knows for sure that all hair colors were marked down to 75% their original price and cleared out in all the Safeway stores. I asked if she could look up the items as I only have one credit card. She spoke with someone on the phone and then said that without the receipt, she do a "one time curtsy" and give me 50% off the listed price. I asked for her to exchange the items for the correct color. Apparently, she said they could not find that I shopped at Safeway before July and my name and phone number did not exist prior to that date.
I have been a customer for 16 years and yet I did not exist to that woman! I took the reduced money card, thanked her and proceeded to get some organic bottled milk. As I walked down the aisle, I could not believe that awful nasty woman lied to me about the hair colors being on clearance! The shelves were fully stocked with the hair colors! I just wanted the right shade of hair color which were there.
I went back to her and pointed out that the store still has the hair color and my shade of color. I reiterated that I did not want any money back. I just wanted the correct hair color which is one shade darker. She abruptly said she already gave me a curtsy and that is all she can do. She not only lied to me, she robbed me of half of what I paid for the hair colors!
I told her I was a customer for 16 years but I will not shop at Safeway again. She had this smug look and said "whatever". Is this how you treat your customers? My husband and I have served this community for 16 years and certainly do not routinely return items and thus do not save my receipts. I was appalled that just exchanging hair colors can lead to this conduct. I wonder, would she have treated me the same if I was not a Middle Eastern woman? It is a shame that Safeway has a policy of rude conduct and discrimination. Is this what customers can now expect from the Prince Frederick Safeway store with a manager such as Carrie Cianciolo?

I went to the Safeway located at 3627 Airport Way in Fairbank, AK 99709 on 9/4/17. As I was coming out of the store with bags in hand my foot caught a hole right outside the entrance doors which caused me to roll my ankle and fall down. I scraped my knee pretty bad (still have a scab) my husband approached the manager of the store and told him about it and he just kept trying to make excuses and pretty much gave a I don't care attitude. I then called [protected] 9/5/17 to explain what happened and what the manager's attitude was and he said he was typing up a complaint to the district manager as we were speaking and that it would get fixed promptly. I visited the store again on 9/17/17 and took pictures of the holes that are still not fixed (they did have cones in the vicinity of the holes but saw that it would still be possible to fall into one. I am just concerned that someone is going to get seriously injured.

Hello, I purchased salmon from the Safeway located on 397 40th street NE! Washington, D.C. 20019 last week! This Safeway is my usual grocery due to the numerous complaints I've heard; it's very close to my place so it's very convienent for me! I decided to make the salmon today 9/16 and it was completed disgusting! There was black molded pieces on it and it smelled very fishy! I'm unsure of what was wrong with it but I can only imagine what could've happened to me if I would've consumed it!

Date of incident: 9/13/17
Client number: [protected]

Description

I was shopping at my local Safeway late last night (approx 2:00 am). This Safeway location is Yulupa Ave, Santa Rosa, CA 95405. I live less than a block away and have shopped there since 2001.

I walked in and had a short, friendly chat with one of the clerks. I grabbed my item and proceeded to the checkout line.

There appeared to be some issue with the register. As I approached, a large bearded male employee angrily barked at me "the register is closed for 20 minutes, I already made two announcements". I had just come in and hadn't heard any announcements . I am always friendly to the staff and I appreciate their usual great service.

I want the employee chastised for treating me so poorly. I will no longer shop there until this matter is investigated and the result is shared with me.

I purchased Sirloin Petite Steak from your meat section at Seattle store near the University of Washington campus (4732 Brooklyn Ave NE, Seattle, WA 98105) yesterday 09/13/2017. The meat was putrid and off with a strong decomposing smell. I had no choice but to throw the product away. I would like a refund of 8.75 + tax at minimum.

pls contact me on [protected]

I can not recall the exact date but it was last week. I was walking in a park located right behind the Safeway and witnessed two employees smoking marijuana. I didn't think nothing of it until I saw them both in the Deli. I was able to make out both of their name tags. One said Greg the other said Patrick. I did notify the store about the incident and nothing was done about it. I am not sure why nothing was done as I wasn't told anything. All I know is that both gentlemen still work there. They need to be given a UA to determine if they are actually under the influence of any substance. I did some asking around and was told that Safeway uses the swab method to do a drug test. These tests are the easiest to pass. They need to be held accountable. I am deeply upset that Safeway allows their employees to be under the influence of any substance. Please look into this.

Sunday, 9/10/2017, Vallejo, CA-went shopping for the week. very frustrated at the amount of out-of-stock items. Don't shelves get filled night b4? Isnt' weekend busiest time? Out of the following items:
-Lucerne 1% milk
-18ct. eggs on special
-Joy hummus
-Uncle Sams cereal
-Graniac bread
-pitiful zucchini
-little caesar chicken & liver flavor
-safeway brand of large bag of frozen peas

Tonight at 10:29 pm I went to my local safeway in Clatskanie Oregon to get some things I needed but the doors were locked and had apparently closed early for the night since they are suppose to remain open until late 11:00 pm. And this isn't the first time they close early all the time which is very frustrating as a customer who works nights. If you are not going to close at 1030pm that's fine but please change the hours so that people know and can plan accordingly.

Friends,

I've been a Safeway fan for many years. [protected]

I had a terrible experience, assuming I was buying Primo Taglio

roast beef ($16.99 lb) only to get home and learn you no longer

carry Primo Taglio.

The Boars Head London Broil roast beef is insulting.

It has a mushy texture and leaves a lasting chemical flavor,

when eaten alone. My description of a terrible experience.

Does anyone, in Management, actually taste the products when you switch vendors? Why would you substitute a chemical based roast beef product for a wonderful roast beef, if not for money?

I understand that, it is money that drives your decisions, but

the Primo Taglio roast beef is the best, especially at $17 lb.

I'm finished whining!

Will Palmer

Regards,

Will Palmer

Hi there I bought a cheesecake tonight and when I bit into it there was a piece of glass inside and it cut the top of my tooth. I'm just happy that I bit into that and not some child who could have swallowed it. Very dangerous on your part Safeway, not impressed. I do not understand how a piece of glass could find it's way into your cheesecake. Maybe you should take some extra safety precautions.

For over a year I have been filing complaints regarding the Produce Department about Safeway on Mead in Yakima, Washington.

I have found the berries infested with mold. I took them to the store manager, he took them from me and walked away. I walked around the store for 30 minutes to see if they would clear the berries. Nope. He did nothing.

Since then I have posted pictures of disgusting produce that has set on the organic food shelves for weeks without being changed. I have left messages for the store manager and have not heard from him. I now have started posting it on social media and every forum I can to get it to stop.

Its disgusting. I only go there to take pictures, I wont buy anything from there. I cannot even imagine what they do with the meat. Don't shop there. I plan on contacting the health department next.

There is a current employee of Cle Elum Safeway who has a bad track record with harassment and is currently harassing me because of her issues with my boyfriend and his ex who is also one of my friends. Just because of the issues she has with them gives her no right to harass me especially being that she has no idea who I am I has never even met me in person before. Yet she continues to harass my boyfriend and his ex through me as well as through other people.

On September 5th, 2017, at 6;30 a.m., I went to purchase pastries from the pastry case. I observed at least a half dozen flies in the case. I asked the clerk if she knew there were flies inside the case. She replied that she was aware of it, and walked away. I approached another lady who apparently a manager and explained what I had noticed. She replied that flies fly in there. She said they probably had more pastries in the back and I could buy one of those. I left the store without comment. [protected]@bendbroadband.com The safe way store is on hwy 2o in Bend Oregon