Safeway
Reviews and Complaints

Today at 7:50 PM I approached the deli department counter and asked the staff for half pound of Genoa Salami.
The staff replied to me that he was "closed"
I asked him what time you close since the supermarket still open?
He replied to me " I close at 8:00 PM but right now I'm cleaning the
machines"
I asked him again, "what I want is only half pound of Genoa salami"
Them he start to get rude and replied "
I already told you I'm closed.
I left and went to talk to the manager in duty.
The Manager told me that he is the assistant manager, he apologize to
me and went to talk to the staff.
The guy replied to him the same answer he gave to me
The manager insisted with him without success .
The answer was no.
The manager told me that tomorrow he will complain with the general manager and he asked me to come back in the morning
I told him that is ridiculous to come back tomorrow if I can get the salami now
The manager replied that there is nothing he can do and will report the incident to the general manager.

We are customers from that Safeway since 1984 and I never ever faced an embarrassing situation like that.
I'm considering to fill out a complaint through Fairfax County Business Bureau.

To be fair with your company I will give you until Tuesday noon to make an official apologies and to let me know what will happen to this unprofessional staff

Thank you

Amirante Francisco Jr.

As I exited the Safeway restroom, I was approached by two intoxicated east Indian females who started to abusively accuse me of the filth left in the restroom. I politely let them know the toilet was in disrepair before I used it. One intoxicated female proceeded to order me to clean the toilet ...as I realized they weren't joking, I asked them to behave and maybe watch the vodka. They continued to order me to find them help, which I found very rude and bizarre that they would treat a stranger this way...as I decided to walk away, the security guard who is also east Indian walked by...the intoxicated female loudly told the guard that I had soiled the bathroom, I might add the feces was dried and visibly had been smeared for quite some time...at this point I felt under attack. I assured the guard the drunk girls were verbally abusing me. As I asked for the manager he appeared from the swing doors directly behind us, he is also east Indian, another east Indian employee also joined the scene. They all refused to address the intoxicated females, and tried to shift some blame to me. One of the girls began to step right into my personal bubble and wave her arm, she felt safe to escalate, being that she felt protected on racial terms by the rest of the group. I was very shocked at how neglectful, and unwilling they all were, to say even one instructive word to the two girls, they all laughed at me, and took turns shooting sharp comments at me as the girls laughed on. I strongly believe that I was abused and neglected, on racial grounds, and the staff present, failed utterly at providing professional assistance. Please respond ASAP as this has been a traumatic experience at my lifelong neighborhood Safeway. Sean.

My husband went to Safeway in green valley at 2pm to order chicken and wedges from the deli and the guy wrote the order on a napkin. We went to pick up the order 6:45 pm and the chicken was ready but the wedges was never cooked. She said she seen it on the napkin but didn't cook them. We couldn't wait for them to cook as we had people at our house for a bday party. When we got home the chicken was very very greasy and soggy. I called the 877 number and sent my complaint and ask for the manager to call me back and it's been 2 days and still haven't got a call back. You would think being the only grocery store in the area that their service would be good. I rather drive 10 mins to another Safeway to get better service.

On 16th and Southern the Starbucks service was horrible today. they open up at 6:00am and i waited there for 15-mins and no one came, even after asking an employee to call for someone to come, no one ever came. I've been going to this Safeway/Starbucks for 2 years now and never had a problem in the morning. Now that there are new employees this is the second time something happens, now i had no coffee this morning to start my day off good.

Today at the Safeway store In Petaluma, Ca on McDowell... I was completely embarrassed and fed up. I Shop at Safeway just about every other day but tonight made me rethink about if this store/company deserves my patronage.
This store has been re-configuring their isles..I was walking by as a woman suggested to this employee (tall dirty blonde curly hair wearing glasses pushing a gray cart-looked like he was re-labeling shelves or something) that they put maps at the door for people to find things. The employee replied " you should know where everything is!" *my mouth dropped open * the lady said " didn't you change things this week?" To which the employee replied, " you'll learn better if you go look for it" I am livid and walk away without saying anything to this guy. When I got to the register I asked the cashier to call the manager so she asked for a manager over the loud speaker. The manager called her on her phone and after she told her a customer asked to speak with her, she said she wasn't coming. The cashier told me to tell the next cashier over who she said was the best she coukd do..so I told him.
I am truly sick and tired of the rude grumpy pepole that this store employs! I dread going to this store! Get it together safeway, you aren't the only grocery store in town. If your employees keep treating your customers the way they do, you may not have a store to employ.

I have lived in walla walla wa for 2 years. I grew up in walla walla and left in 1975 to join USAF.
I noticed in the the years I visited and since I moved here last year I have NEVER seen an African American. I have seen many other races but never African Americans. Is it walla walla safeways that don't hire? I see other grocery stores hiring African Americans, walmart, kmart.
By the way I'm white I retired from USAF and enjoyed diversity.

August 22, 2017 6:30pm
I went to Safeway to get some milk and cereals for my daughter. While paying the male cashier told me A2 Milk is not a lactose free milk. "It's doesn't show lactose free!" I told him it may not show lactose free but it states that it's for tummy discomfort and I just got the same last week using my wic check. He replied, "They are getting so tough with this right now, I don't want to get a write-up." He called someone named Jessica and she said if it goes through just scan it. The male cashier continues to scan my items and using his loud voice, "This is not lactose-free, it doesn't say lactose! This customers are gonna get me a write-up!" I felt belittled, embarrassed and discriminated! He even said, "How is this discrimination!" He continues to argue and make inappropriate comments about my groceries and me as a customer! I wasn't able to hold myself and started crying asking for a manager. I told him I will leave the milk and just pay for the rest. The lady behind me offered to pay for the milk I was trying to get. I feel like ALL EYES were on me! I was going to walk away but this should not happen to me or anyone using WIC or other form of help! The manager came and couple more employees and they just bagged all my groceries and helped me in my car. The manager said he will have a talk with the cashier and other manager.
To the male cashier at Safeway, Burlingame,
There's a time in our life that we need help and people around us should understand what we are going through. I wasn't stealing anything from Safeway, the store you are working for. It just happened that the milk that my child doesn't get tummy aches doesn't say lactose free. I did not asked for you to pay for it, I'm using my wic check. Why do you have to shout and embarrass me in public when all you need to do is do your job as a cashier and scan my items? If it doesn't go with my check then I can pay cash.
To Safeway Burlingame,
I hope your employees will have proper training in dealing with customers. With whatever issues they may encounter while working. You should educate all employees of customers rights and proper customer service.

WIC Mom,
Leah Dela Cruz

#safewayburlingame #a2milk — at Safeway (Burlingame, CA).

Tuesday (The actual name of the employee) is just disrespectful in the way in which she attempts to address people. I was brushed off, not given eye contact when being spoke to, and generally rushed by this Woman when she attempted to 'Help Me'. She was wearing Yoga Pants and a T-Shirt and made me feel like I inconvenienced her while visiting.
Horrible Customer Service does not even begin to describe this Woman when she had to call my insurance to verify my information. She almost didn't even call because she was 'Almost Positive' it was too late in the day, but it was not by any means and my insurance company was still open.
She told me she should would call us after she spoke with them and I was given no follow up. I showed up just before close and no action had been taken other than to inform me other than a note that says 'No Insurance'. I have insurance, this did no help for me.
She is rude beyond belief and this being the only pharmacy in town, this needs to have some attention drawn to it. Since the remodel this entire store is a pain, and the lack of respect is astounding.

We purchased a value package of chicken tights twice: in July and June, 2017. Both times they were gone bad before thru date. We stopped buying raw chicken products. On Aug 15, we purchased Atlantic Salmon Fillets. It was packaged on Aug 14, sell thru Aug 17. We opened the package same day and it smelled bad, the fish-meat texture had already started to break down. The Safeway store #1588. 7414 Little River Tpke, Annandale, VA 22003.

Yes i was at the safeway tring to pick up my meds using apple health which experied last month as was fully reinstated. I was unable to get my meds from this location for some reason. I didnt have a provider one number with me but was able to pick up meds from another location. Im in pain and cant travel across town that easy. Something is wrong and the service sucks from the women at the counter

I today 08/15/17 i went to put an order Safewau bakery, I'm looking at the catalog and I don't see a design for a 17 year old boy so I'm looking around if there's was anyone to help me and there was a young lady like 8 feet away from me and she didn't even have the courtesy to walk over and say may I help she was so rude(by the way don't know her name I think it's like shantaya) then I asked her if there were any more designs she said no you have to pick from the catalogue that's when I knew I needed to speak to someone else who was polite I asked for the manager and then I asked to see the pad in which has the cake flavors, size, filling etc. she said "i have to fill that out that's my job" I was just asking to look at it.she was like oh my god and called a young lady Named Asia She was so nice and polite . I've come to safewaybakery 3 times now for cakes and never had an issue until now. I felt so disrespected. No one should be treated like that when the only thing they wanna do is buy a cake .

Tonight at the Safeway store In Santa Rosa ca in college ave.. I was completely embarrassed. I Shop at Safeway ever other day but tonight made me rethink. I usually shop at the one located at Marlow but had my 5yr old son with me so went to the one closer to my home. Big mistake!... my total order was about $30. I ran my card and the machine wasn't taking it. I did it about 3 times then the cashier took my card and felt it and told me my card felt funny and his cards were not as thick. So I smilied took my card back and used another.. same response from the machine. The cashier then made a huffing sound and moved me to another register. I was ok with that and then asked if I could just try the first card again to make sure there was not anything wrong with it he looked frustrated but I working in retail myself in the past for 10+ years just smiled and put the chip in! It worked just fine ... for a cashier to take my card and tell me it feels funny like I was scamming or trying to pull something was totally uncalled for. Not only did my card work just fine when we switched machines I felt judged.. It I noticed he has his food at the register and was most likely getting ready for break.. so now I could see why he seemed even more frustrated that the card reader wasn't working. Simple put the cashier was out of line. If you are going to have people as the face of your store have the ones your want your coustmers to remember in a positive experience on the way in and out. I was so frustrated when I got home I told my husband and he was lesser then pleased to say the least. I will also be making a in person complaint to the manager with my recipe so he can know how his cashier treats people.

I've never been so disappointed in this safeway because of their deli department. Their deli department is completely UNORGANIZED and the employees have no sense of urgency. I'm currently sitting waiting for the two women to acknowledge that I'm standing here waiting to be assisted. They've both have walked opposite directions as they MADE eye contact with me but did not say a word. I made sure I waited 10 minutes before walking away. Still was not helped. I come here everyday, and they do not greet me, they make sure they finish their conversations before assisting the customer. Some of them don't abide by food safety. They clearly don't want to deal with customers and they don't want to do their job.

I am writing about my Safeway Store in Honolulu (Hawaii Kai ~ 96825) Some of their produce is shameful. I am referring to their green beans which they sell for $ 3.49 a pound. This whole last week, the same crummy beans have been in the Produce department. These beans are so old that you can double them up and they won't even break. These beans are so bad that if Safeway would offer I could take as many as I wanted FREE OF CHARGE, I would say NO Thank you

My wife was at the Safeway in Graham, WA, on 10105 224th St E, after she was dontg shopping she got the kids in the car than the groceries, after that she realized she had to pee, instead of waking up our son, she rolled the windows down and locked the car with our almost 5 yr old daughter and almost 2 yr old son still in the car and ran to the bathroom, she wasn't gone long, but when she got to the car there was a few people hovering around the car, harassing our kids and one of them was an employee of Safeway who was in our car and now $10 is missing from my wife's purse, I call the Safeway to get the name of the employee and they refused to give me the info, only giving me the first name, they told me I have to wait til Monday to file a complaint. I spoke to a manager by the name of Sean.

Visited the Safeway Store at 3125 Stockton Hill Rd in Kingman Arizona. Waited almost 5 minutes at the Bakery counter and was completely ignored by two Bakery employees. An employee with a name tag of TAMMY chose to continue her personal conversation with another employee completely ignoring the customers and the other one continued to load bread on their racks. So I gave up, told the clerk on my way out and left to go to another grocery. Called later to let the manager know and was left on hold for over 5 MINUTES. Dont waste your time at this store.

August 10, 2017
When the new Safeway opened, I was excited to have a new store on East West Highway at 3702 East-West Highway in Hyattsville Md. Unfortunately, shopping here since its opening has been a gross disappointment. I often find outdated products on the shelf. For example the Starbucks coffee in the dairy section was dated July 27 expiration date. I often find outdated yogurt products on the shelf as well.

When I asked in "Lawrence" in the Seafood dept. the difference between two types of shrimp and he replied that I would have to call corporate headquarter to get that information. When I got to the checkout counter there was only one non-express lane opened. This was around 6:00 pm on a Thursday. I will think twice before shopping here again.

Do used to have a pretty good movie rental system that I liked I used it frequently and had no complaints now you switch to the silly Redbox thing which has a limited selection does not work all the time and now on top of that I'm trying to watch a movie that I rented and it says it's an on authorized version and has the sound muted in this big message plastered across the screen what are you guys doing you screwed up a really good thing for something that was really screwed up
Very unhappy ed

My name is Susie Lambor an I just want to make it known that my last visit to this Safeway was very unpleasant. My husband was very uncomfortable the other day as he was trying to get information on placing a order for a cake. He said as he was waiting to be helped there was foul language going on behind the counter, once one of the employees saw him her tempo changed an the female employee was being a little to friendly with him making him feel embarrassed.

On the afternoon of 08/08/2017 I filled my cart with Groceries at the local Safeway when I got in line to check out I saw there was over 9 people in line with very full carts and only one checker strapped for time I left my full cart, very poor management to top it off I attempted to call corporate twice the first time I was on hold for over 10 minutes with no answer, thinking that their was a mistake I hung up and called again the second time close to 15 minutes