Safeway
Reviews and Complaints

After filling up gas for so many years at this station. I was very disappointed on what I had experienced recently.

2 Problems noticed:

1) Gas Station Credit Scam:
1-2 months ago, received a Credit Card scam on my statement after filling up gas at this location. I also heard other people report report of skimming problem on Next Door around our neighborhood

2) 2 Cars experiencing Engine/Drivetrain Malfunction:

I have 2010 BMW 550i GT and 2019 E300 experiencing Engine Drivetrain Malfunction error recently in the past month. Car would vibrate violently and lost of power with engine check lights ON. I fill up gas for both cars at this location.

I just bought brand new car less than 2 weeks (400 miles) and fill up the gas for the first time at that station. As soon as I drove off about 2 miles later started having problem.

Hello,
I honestly don't have a complaint about the store.
However, there is a group of people, that meet at the Starbucks (they said it' a normal meeting place).
Discussing very loudly about how they are going to sway the votes in the upcoming election, and how they are hoping to put certain poles through, by going through random places and persuading people to vote for there bills and candidates.
A few of there topics include the current sexual assault allegations in office (in great detail). I may agree with them on those views, but I do not appreciate that they are discussing these topics out aloud in a place where I have my children.
They do not seem to care when I tried to give them a polite please, not here look.
I am horrified about this and hope to not have this run in again.

I live in Shoreline, WA and I go to the Safeway on 155th every week. One thing I noticed is that their deli department is always understaffed. I usually go ther around 4-5 for my dinner and I always have to wait a long time until I'm served by a deli clerk (if there's any at that time).

I'm annoyed by a female deli clerk who does not speak English and does not service us customers. Every time I ask for help, she just yell at me and then go back to the kitchen and wash her dishes/mop the floor. I think all deli clerks are supposed to do some service for customers? Because she's not helping us, the other clerk is always busy and we have to wait a long time until we can get what we need.

If that female deli clerk can do some service, that will be a great help, and it would be nice if she can stop yelling at us.

Problems with your Pharmacy Staff located inside the Safeway Pharmacy located at the Dover, Delaware Store, every since the original Pharmacy Staff has retired and you replaced them with ACME employee's pharmacy staff I have had nothing but problems, with my medication not being available, every 28 days I have my doctor's visit and go directly from his office to the pharmacy with script in hand and they after 19 years faithfully with this pharmacy like clockwork, now, they are not caring about my medications being available, they have even laughed at the situation and they have given me 4 different excuses and now they it should be in on Tuesday October 2, 2018 but no guarantee and my insurance has already approved and paid for this medication. So, I go to my doctor every 28 days and same time, script in hand, and straight to the pharmacy from his office, same routine for 19 years and now since the original pharmacy staff is no longer there and have been replaced by ACME pharmacy staff we have problems and so I have been without my medication since September 27, 2018 Thursday and can only hope it's here October 2, 2018 Tuesday. I was told on the 27 it would arrive and be ready that afternoon, only to find it was not, then on Friday 28 they said they where filling it as I was on the telephone with them, hung up ready to drive in to Dover and the phone rings, answer the call, pharmacy, your medication is not here and we hope it will be here Tuesday October 2, but can not promise, your one staff member even laughed about the situation, these medication is pain medication, I have had 3 surgeries, C6 C7 S 1 L 5 S1 L 4 so, now I have been without my medication since September 27 2018 Thursday until who knows when, I am a customer of 19 years and only since these new people have been employed I have medication issues and I live 20 miles from Dover, Delaware RoseMarie Spouse for William B. McCalister [protected] under pain management doctor and on pain management medication paid for by Workers Compensation, Approved by Workers Compensation since 2001

So my name is hyatt mumin . Im a women of color and i was shopping at the safeway in Bellevue square. It was just after i finished my 8 hr shift in the mall so I was feeling snackish. So i walked in and as i walking Towards the alcohol aisle but I didn't even know there was alcohol in that aisle so I was just walking and I heard a worker say look at that shoplifter and she was talking to her coworker so I just feel like that was really racist and biased towards me even though I was just a regular civilian feeling snack-ish after work and wanted to eat and I don't know who sees these complaints or if they're even taken seriously but I think that somebody should hear this

Two issues with your delivery service.
1) The first time I used it, all went well with delivery, but I did not get my $20 off. I spent over $75.
2) The second time I used it, the guy was an hour late! and I did not get a discount then either.
I understand it says $20 off on purchase of$75 on your first online order, but I never got it. I think it would be fair to get it once and not afain and again, but now I don't seem to be able to since I already had an order. I like the service, but deliveries need to happen in the time selected. I work afternoons and evenings, so the time is essential.

I shop at safeway every day.
I noticed that several products (mostly beef jerky) were expired. Then it made sense to me why they didn't taste good!
I had paid $60 for products in september that expired as late as in may (!)

I brought the receipts and products to safeway.
Cassady, the produce manager at safeway in hawaii kai refused to refund because the products had been consumed.

- the ones that hadn't been consumed she refused to refund because they had been purchased in another safeway, 7 miles away.

- the ones that were 'eligible' as a 'one time courtesy' by her standards she refused to refund because I didn't have the "credit card" I used to purchase the items on me (this is because I paid with an american express cash card which shows different numbers on the receipt than on the card).

Finally I had enough and asked for a claim / complaint form.
She said she would be right back.
A few minutes later an employee said she accepted to refund two of the items to a store card.

She returned 5 minutes later, ignored me, and went to talk to an employee. I approached her and asked for a claim form again.
She said they don't have it.

So I had to go online to find this complaint form.

I told a friend about this incident (we shop at safeway every day), and they said they had a bad experience with her too where she also refused to refund and even claimed that they didn't sell the product on the receipt in the store.

After this, I will have to check the expiration date on every item before I buy it, because even though it's against the law for a store to sell expired items, safeway has hired managers who refuse to refund!

I am pissed about this situation and the terrible management by safeway (I hope cassidy finds a more suitable job). I am now stuck with $55 expired items that are expired that safeway refused to refund. What a terrible experience! The only thing to do now is to go on youtube and warn people that safeway sells expired items and may refuse to refund. So we as consumers have to check each item we purchase before we complete the purchase. I'd rather go to costco.

I have been using the Safeway pharmacy in Redmond for a number of years with no issues. Recently I was prescribed Claritin D. I was told when I first went to have the monthly prescription filled that it would take until the next day to be filled due to it not being something they stock. However, they did have a 2 week supply and gave me a packet of 2 pills out of that to hold me until my prescription came in. The first month went by without incident. Every month after I was finding that it was taking longer and longer to have my prescription available. A couple of months ago I finally was able to pick up my prescription and was asked to show ID. I asked why this was and was told it was Oregon law. When I picked up my prescription saw that I had to renew my prescription. I contacted my Doctor and had this done. I ordered a refill the following month and picked it up having 5 refills left. The following month when I placed my order I waited 7 days and when I asked why it was taking so long to get my prescription I was told that they had to contact my Doctor to have the prescription renewed. When I finally was able to pick up my prescription I asked the pharmacist about the person I spoke with over the phone telling me they had to contact my Doctor to have my prescription renewed he apologized saying what the reason for the delay must have been was because it was getting harder to obtain the prescription in a timely matter. I asked about the first day I picked up this medication from them they had a box on the shelf. He told me that they can't keep more than one box and my prescription calls for 2. He said he would see if they could stock the 2 since I was a regular customer. I also asked about being ID'd after not being subjected to this in the many times previously. I told him I felt with all the problems I have been experiencing with regard to this medication I felt that I was being prejudiced. I was told that he was not sure why they would ask for my ID. He (pharmacist manager)said that we (Oregon and another state) are the only states that require a prescription and the other states are required to ask for ID because there are limits set on the amount that can be purchased in a 24 hour period. I left without having to show ID. I called in my prescription this time 5 days before I would be out because of the history of chronically going without my meds days after they ran out waiting for the pharmacy to have my prescription available. I have to note that every time I called in my prescription the automated recording told me my prescription would be available after 2 of the following day. I checked daily for the following 5 days and was told it was on order and would be available after 2 of the following day. On the 6th day I went in without calling or being called that my prescription was ready. My prescription was ready and again I was asked to show ID. I complained and explained that I spoke with the pharmacist and was told I didn't need to show ID. The gentleman waiting on me said that he was required to ask for ID and a woman behind him said that Claritin D 24 was a controlled substance. I did my research to find that it's not classified as a controlled substance under the controlled substance act. I feel that I am being unfairly harrassed over a medication that is legally prescribed. I have found that I have to stress every month over how soon to call a prescription in to assure that I don't run out and have to go a day without. I suffer from severe allergies and found that this is the only product to alleviate the sinus headaches and potential sinus infections. I have shopped Safeway for years and am now greatly disappointed. I am taking my business elsewhere

There is a employee by the name of Kathryn carine that is constantly texting me while on the clock at work and also slandering my name around the store to other employees and this has been a ongoing problem I have spoke to management about it and nothing has been done about it because it is still happening and I'm getting tired of it something needs to be done about this employee asap thank you ps I will no longer be shopping at your store anymore because of this

Good Afternoon,
I do A LOT of shopping at Safewa, like, all my shopping. In store and in the Safeway Delivery app and I do not intend to stop any time soon. It seems that lately when I go into the store in North Bend, Was or have my husband or care giver go for me, I have gotten long expired product. It makes things really hardwhen I do make it to the store I obviously get things I need and I can not always go back when I learn my food is no good. The yogurt and such I have learned to check because I have found alot that are expired. But I bought bacon, that is not cheap the other day and cooked it the next day for my kids and grandkids and husband and made my whole family really really sick. My 3 year old grandson ended up in the hospital because if it. It is making me very angry, now I'm stuck with this bacon in my fridge for another week until I can get a ride back to the store because, with my disability I can not drive myself. I love shopping at Safeway, I know the store and I love my Just4U app. But this is making my life really really hard ..

Thank you for your time...

Heide L. Maderos
[protected]@yahoo.com

I went to Safeway Chaparral & Hayden on Friday 21 & Sat 22 and this product has been out! I also went to Albertsons at Hayden & Indian Bend Saturday morning as well and they were out too. I finally went to Albertsons on Scottsdale rd & Thomas and they were out too. Their was a gentleman there putting dairy products away and he told me they have been out for 2 weeks...I do NOT like any other brand...WHAT is going on ?

I took a cab to Safeway at 2300 16th Street in San Francisco to buy Prune Juice as it is no longer sold at the 4th and King Streets store. I took my Assistance Dog with me, and we had gotten 2 Prune Juice and Folgers Coffee- were standing in line when a security guard smacking his baton in his hands told me to get my Dog and myself out of his store. I asked why-he told me to get out. I have Cancer and the treatment makes Prune Juice necessary. I have never been in this store before, and I will not go back. I use Online delivery or go to 4th and King with my wagon and my Dog- never a problem. A sizeable gift card and free deliveries would be great. This show of force at 2300 16th was overdone and needs to stop.

I received a coupon with pin unavailable instead of an access code. I took it back to the store and they told me to call customer service and give them the code on the end of the coupon and they would give me an access code. I called customer service and they referred me to the company in charge of the sweepstakes. In order to get the missing access code, I have the pleasure of waiting 48 hours for an email, taking a picture of the faulty coupon and attaching it to my response to the email, and then waiting for a new coupon to come in the mail. The chances of winning are practically nil, so
making me go through all of these hoops for an entry is absolutely ridiculous.

We were at the Safeway in Denver CO at Doening Street and Evans zip code 80210. It's where I've shopped for 20 years. At 9:40 pm we reached the check stands with a full cart of groceries. No check stands were open, only self check out, and four were in use when we got there. There were three Safeway employees standing at the front of the store, leaning against the bank counter, eating pizza and yucking it up while we struggled checking $100 in groceries through a self checkout. That is infuriating and makes me want to boycott the store. I would think it is mproper for any customers to see employees lounging away in full view of a line of people forced to use self check out.

Hi! My name is Maria and i visited the Keysborough branch yesterday (Wednesday 19th September) with my brother around 1pm. Which was meant to be a regular supermarket visit, turned out to be not that.
I thought i was seeing things when i kept noticing staff members following us as if we were criminals, turns out i wasnt seeing things

We enter the self serve- with a basket full of things to PAY for, i was then asked by the attendant at the self serve as we were leaving to check my handbag, just as i was trying to comprehend the fact i was just asked this, another lady came rushing up to me too asking me to show my handbag like i had stolen something! I cant believe how much they made me feel so victimised and like a criminal that i thought it was absolutely appalling.
I have spread the word on how horrible that experience was at the keysborough branch and will not be returning.
To treat people with such suspicion is so inhumane. Left such a horrible taste after that. Def made me feel like a criminal.

Not cool! I work in retail and thats so unprofessional!

Maria.

I'm tired of buying expired items from this store! I've had to return meat, baby food, orange juice that was almost brown etc... something needs to be done ASAP. Someone needs to go in and check shelves and dates since they can't EVER keep up! The creamer was bought 2 days ago and it expired in May, can't tell if it says 2018 or 2016. Harper's Farm Rd Columbia MD store! Horrible!

On Tuesday, September 18, 2018 at 11:15 a.m., I went to my local Starbucks in the Safeway of Firestone, Colorado. While at Starbucks, I was in line waiting to order my drink and another customer was getting her drink from the counter, the female barista had asked her fellow colleague to help her out. Her colleague then proceeded to just look at her and turn around ignoring her. The customer in front of me kept saying, "she needs help, you should help her out, there is a huge line!" He proceeded to keep doing what he was doing and the female barista was getting a little frustrated with the lack of help from her colleague. I finally get to the counter to order my drink and the female barista apologizes to me for for the wait. After the apology, she proceeded to make my drink and asked her colleague if he can come help, this time walking up with a huge attitude on face. I frequently visit this Starbucks to 3 to 4 times a week, as it is very convenient for me as I live in this town. This gentlemen's attitude and demeanor every time I come here are like I'm inconveniencing him, because he has such bigger and better things to do. I have walked up to the counter in the past and he has been on his phone and has ignored to help me and had me wait till he was finished doing whatever is so important on his phone. At this point in time I am willing to take my business elsewhere. Seeing that the female barista is clearly needing help and some backup from her fellow colleague who is blatantly ignoring her and the customers is awful. I thought when you come to a Starbucks your supposed to be in and out quickly. I understand that hiccups happen, but the total lack of respect from that gentleman is atrocious. Furthermore, I let Brittany know that she was doing a great job and always has a smile on her face and is always so positive and happy and willing to go above and beyond for the customer.

Safeway truck trailer 4112F Sept. 15 11:14pm hwy 99 S between fruitridge and 47th exits

I was traveling south along highway 99, at approximately 70 mph, in the number 2 lane. I was nearing my exit so I signaled, looked, and noticed the truck a few car lengths behind in the number 3 lane that I was attempting to merge into. Seeing there was enough room, I began merging over, as soon as I was in front of said truck, the driver turned the high beams on (obscuring my view) making it more difficult to exit safely. After safely getting to the other side, I slowed to let them pass. As they passed, the driver used their horn and accelerated (aggressively) passed as I exited the highyway. My wife attempted to take a photo of the back of the truck, but the image was poor quality. She did (however) note the number on the upper back panel of the trailer. (4112F)

I frequent the abovementioned Safeway at the supplied Brentwood address located above in the past six years and have been exposed to insulting comments and behavior from Safeway workers on the floor.
One incident was An African American male dust - mopping the floor and pushing the mop willfully over my foot without apologizing. The same person tried repeat the same but was actively dissuaded by myself.
Another instance a Hispanic male at the edge of the customer checkout yelled at me sternly to go to the back of a line when there were more than one line and none of the customers complained as I was the only going ahead to another open counter. Of course I had to admonish the disrespectful behavior with launching a formal complaint
Today, 09/15/2018, there was another encounter with two Safeway employees by the self-checkout counter, one an older white female and the next was a young black male who were bantering back and forth referring to me (gossip talk). I never saw the African American male before but I had occasionally came across the white female and nothing was ever discussed and only a formal greeting ever occurred,
I frequent this particular store often and I don't want to encounter any episode of conflict initiated by Safeway's employees in the future.
I hope a corrective action is taken.

This is not a complaint. It is a rave review but I can't find the appropriate place for it. My review is for Store 363 in Florence Oregon and it concerns the meat department and a meat cutter named GENE. I want you to know that in my 25 years working in the film business I have been exposed to many people who maintain they are the best at what they do but GENE is the very best I have ever encountered. Although most people are unaware of it, the ability to cut a perfect fillet is not common. GENE is the best at it that I have ever encountered. The Florence store is at least 45 minutes out of my way, but I will continue to make that dive because of GENE. He is a master at his craft. Listen, I don't know what you are paying this man, but I can tell you it can't be near enough.

Hopefully, you will get this review, even though it's in the complaint section. It's somehow typical, don't you think, of the current state of affairs that it's apparently so much easier to register a bad and disappointing review than a positive one? Be that as it may, let the record reflect that, in my opinion, GENE is an employee you should keep around for as long as possible.

Larry Ferguson ([protected]@peak.org)