Safeway
Reviews and Complaints

I live across the street from Safeway which makes it convenient for me to go across the street and get a large fountain drink for just $2. The reason I'm complaining is because the diet coke on the machine IS ALWAYS OUT OF ORDER and no one seems to be able to do anything about it. I was in there Saturday to get a drink and of course the soda machine wasn't working. I spoke with the manager and he said he had someone coming out to fix it. But they never came because when I went there today (Monday) it was still broken. This really angers me because I'm a paying customer and I expect the machine to be working when I'm craving a nice ice cold drink... And most of the time it is not! I want this issue fixed ... Thank you.

My daughter bought her mom a $25 gift card from Safeway my wife went to Safeway in Stayton Oregon and she was treated like a thief my wife being a 64-year-old disabled woman was so humiliated by the staff at Safeway that is why I will never shop at Safeway in Stayton again and I hope all of you never do again they were asking questions like date of birth address that has nothing to do with a gift card for $25
To top it off they never gave her the $25 for the gift card so needless to say she left Safeway feeling like a thief I will never forgive or forget this

Just to let you know, I buy this product all the time. I had purchased 2 of them at the same time. Both containers of them had minced over clammed soup, it made it taste like fish, and smell fishy. I did not save my receipt. I have never had this problem before, it must have been the bottom of the barrel.

[protected]@yahoo.com

Thank you,

Kelli Prather

Matthew Romero has always tried to protect customers by reporting out-of-date food and his employees. He goes the extra mile to make this neighborhood store friendly and safe.

I hope corporate Safeway/Albertsons respects the needs of customers and workers by supporting it's manager's rather than by firing them for doing the right thing.

Respectfully,

a neighborhood shopper

Today, A Safeway commercial driver just tried to run me off the road twice on a 3 lane state route. He was going too fast and driving absolutely out of control. He flipped me off and was riding my rear for miles, so close I could not see his bumper. Appalling, unprofessional and reckless. He scared me to death. I called police who are currently out looking for him. This occurred on SR 167 in or around the Kent, WA area. A white male with a beard who needs mental help and anger management. He should NOT be the representative of Safeway or on our highways in control of anything. His trailer # was 692F. Thats all I could get as he was activel trying to kill me. I left the freeway and called police. Please help me.

I expect an email in regards to this. Thank you

four out of five times at the store, i needed an electric cart because im on oxigen and not able to walk very far, so I need a cart. 4 times not one cart was avaible. there are only 2 carts at the store and they are in use or out of power. I think that with all the money made at the stores you should be able to afford more electric carts and keep them charged. I hate to change store but I may have to. thanks Tom my email is as follows. [protected]@outlook.com

Purchased 6 apricots and a small container of blackberries this afternoon to make a cobbler. Started cutting the apricots and found that they had mold inside by the pit on four of them, then opened the container of blackberries and they were moldy on the bottom.

The apricots cost me $9.99. No clue what the blackberries cost. Very disappointed with your produce, over and over again. This was the worst though.

Signature select frozen berries. I have purchased frozen strawberries countless times in the old green bag with the large strawberries. Since you have changed your bags to the white bag I have purchased strawberries twice and both times they taste of rancid freezer. I bought your frozen raspberries rancid freezer flavor. Blueberries the same. I cannot make smoothies with these frozen berries they do not taste like the actual berry. I have course, always buy the big bag, because they used to be on sale and tasted great until something changed obviously not just the packaging. Are used to use them almost every day, now I can't eat them at all, and have wasted money. This complete board does not give me a location to put my address phone number or any contact information, so obviously you do not plan any reparations to anybody. Just in case my name is Glenn Best my phone number is [protected] email [protected]@gmail.com I thought this was a Safeway complaint forum now I realize after a ton of red tape to submit this it is a complaint board for everything so I imagine, nothing will be done about this. I think I just wasted my time, have a great day

Cashier will actually lock the door before the closing time which is supposed to be 12 am, but they will usually close at 11.50 and refuse the customer from entering. Some of the cashier will shout to the entering customer to ask them go out when time goes close to 12 and those staff want to go home early, especially the old white women with short grey hair really pissed me off today.

Can even get my complaint in. Went to service desk. Tried to fill out survey. Says expired. Call customer service. More arguments. Fill out complaints and it disappeared. Does any of your IT work?
You owe me $1.50
At this point I don't care. After maltreatment 5 years ago I returned to the chain I had shopped for 30 years. Basically was told to go screw myself so I shopped Walmart. To tired to fight. So now YOU have "a nice day"
i.e., go screw yourself. My complaint is in your system when I called.
[protected]. You won't need that number any longer.

This complaint is about Lisa, the deli manager at store 1922 in Port Angeles, WA. She is absolutely horrific to work under. She's verbally abusive to her employees, rude to customers. She continuously tries to force employees to work over their scheduled time, doesn't allow them to go to lunch until after the 5 hour mark, causing them to get in trouble with management. She rarely cleans up after herself and expects everyone else to do it, but if they don't get everything done in the kitchen the employees get chewed out. She's a bully and will talk crap about other employees to whoever she's standing beside, even if the person she is talking about is working in the kitchen too and less than 2 feet away and can hear the whole conversation. She's causing all her employees to quit at once, leaving the deli short staffed and has the gall to act the victim. Yet she literally cannot see that she's the reason why everyone is leaving.

Heaven forbid you have an injury. Because she doesn't like it and wants you out of her kitchen. You seemingly cannot have a life outside work. She hates scheduling around school hours and routinely tells employees that nothing matters except work and shelter. Family and everything else means nothing. And expect her to demand that you cancel plans because if she calls you she wants you in no matter what. Even if you tell her cannot because you're at a doctor's appointment.

Store management has been told about her multiple times, yet NOTHING is ever done. Something has got to be done, or they're never going to have employees that last very long.

And that's just about the deli manager, not everything else that is wrong in that kitchen.

On June 22, 2019, at approximately 11:30 pm I went to the Safeway - Bernardo Store in Sunnyvale, California. This is the store close to where I live in Sunnyvale. I have been a loyal customer and spend a lot of money every week at this store. I usually pay with my Stanford Federal Credit Union Bank Card. I also have a checking account but have only used my checks at the store a few times. During the visit to the store on June 22, 2019, I was attempting to pay for my groceries when I realized I forgot my debit card at home so I wrote a check. The very rude checker asked for my license and then advised me in front of a line that Safeway could not take my check because I had not used my checks enough. It was embarrassing and I am using the same checking account when I pay with the debit card. I have never bounced a check and I was so embarrassed that I am do not want to shop at Safeway ever again. A man in line paid for my groceries because he felt so bad for me.