Safeway

I was at safeway 12/7 when I checked out in lane 4 or 5. There was a new hire there, his name was benjamin. He was incredibly rude. He made some comment about the sushi being "fake sushi" (no [censored] sherlock!) and when I tried to change the conversation to one about what nice sushi is, he just starts going off on about how he's from "california" and that everything's "so much better there, portlanders don't know etc etc". I'm standing there in shock because, I too am from california. And we host exchange students from japan. A large branch of my own company deals in sushi. We are award winning designers, in fact, so to have this rude twerp speak to me in such a way was just appalling. This idiot is the reason why portland discriminates against californians. This is exactly why. It makes me angry because we contribute more to the community than this [censored], by far! We have money, we have options, the only reason we set foot in your trashy store is for convenience sake. I called their costumer service and spoke to melissa, but I doubt she actually did anything as when I called a second time, she already had not. We decided that after 6 years of hit-and-miss experiences at your store, that we're 110% never shopping there again. I'm not just saying that either. I've already signed up to have our food delivered directly to my studio/shop. Never shopping there again! Also, if that idiot benjamin ever talks to me or anyone on my team again, i'll have my boys beat his [censored]. I've got friends in the city, so his crappy attitude having self better watch himself. These kids should be careful about how they speak to people. You never know who you're talking to.

Today, Friday September 20th around 10:30am I was at the Pharmacy at the above location. The employee who "helped" me was named Jennifer. She was very unpleasant to work with. She did not acknowledge I was there, just kept walking back and forth, when a simple "I'll be with you in a moment" would let me know I'm going to get helped. Then there was an issue with my insurance. She didn't say anything, just started writing on a piece of paper. I asked her what information she needed, and she interrupted my question to say (in a rude voice) "I'm writing it down for you!". When I asked her if she could look up my insurance information (as another employee had done recently for my daughter) she acted extremely put out, told me no, and said there was probably an 800 number I could call.

I understand that the issue with my insurance was not her fault. I also know that it takes very little effort to provide good customer service. This lady has horrible customer service skills.

This was highlighted when I cam back later the same day, about 7:30pm, and was helped by Susan. She said "Hello" when I came to the counter. She smiled, even though she looked tired from what was probably a long day, and she looked into what she could do for me while I was waiting for my insurance company to resolve the issue. This resulted in me being able to pick up a medication I needed today. And, this wasn't a one off. Susan has helped me before, and every time is extremely personable, professional, and helpful.

Thank you Susan, I hope you get a raise. Jennifer, I hope you have some disciplinary action which results in you changing your attitude.