Safeway
Reviews and Complaints

I frequent the Safeway nearest to my home (Potomac, Maryland). Today I went there to quickly pick up three items. I am accustomed to waiting in line at Safeway and always wonder why more cashiers are not available. It is not unusual to wait behind six or more other customers. I was so delighted, as there was no line and I was in a hurry to return home.

I went to the express line and put my three items down on the belt. The cashier apologized, she was closing the register. Spotting another cashier who was just finishing a customer three lines away (not express), I picked up my three items and ran over to the other line --and again, put my items down on the belt. When I made contact with the cashier, I immediately realized that he was not going to help me either. He was "closing" his line. Would have it been so hard for him to ring up my quick three things and then turn off his light?

Frustrated, I knocked on the manager's office. No one answered the door. I asked a different sales person, on the floor, if I could speak to a manager. She looked at me perplexed. She had to ask another co-worker which manager was working. At that point, I gave up and returned to the express check-out area and waited in line behind 3 other customers. The cashier who originally turned me away was spraying and wiping her belt in slow motion, acting oblivious to the line.

I could blame myself for coming to Safeway around 4:30 p.m., obviously a shift change was taking place, but instead I am blaming myself for coming to Safeway at all.

I scooped up my three items, for the second time, returned to the express line and waited behind

Hello,

On 9/11 at approximately 6:45 I went to the Safeway gas station in LaPlata, MD. I started the pump (#2), and went inside to purchase two cases of water. While inside, the pump did not cut off once the gas tank was full (should have been 5 gallons), 20 gallons of gas was actually pumped. It went all over the car, as well as all over the gas station concrete. Upon leaving the gas station, my car stalled several times on my way to work. I contacted both the gas station attendent, David and the Safeway manager, Kevin to let them know that the pump is faulty. They said that they would be shutting it off. I explained to them that my car will no longer run correctly, and that I was contacting the dealership. Since contacting the dealership, it was towed there for further evaluation. Currently it appears as though the carbon filter is full of gasoline. Not sure if this is the only issue or not. I am reaching out to make you aware of the situation. I hope to not have to file a formal complaint, and pray that this doesn't happen to another customer.
Sincerely,
[removed]

One of the manager always has the rudest attitude and it always being very rude to my daughter and I. My daughter works two jobs and have tried to bring her work schedule in but they won't except it cause it's not two weeks in advance, yet she doesn't receive her schedule two weeks in advance. She just started and she has already gotten yelled at for having to participate in a school meeting and had to find coverage for her shift and they called it an "Unexcused absence". She feels targeted working there, though she loves the job very much, she doesn't understand why this manager won't help her or give her the information she needs, or let her talk to the supervisor.

6 people. per line. 1 cash register plus express open at 2 pm on Sunday, Sept.9 Once again the worst run Safeway in Tucson. Employees standing around. Aisles crowded with trash and carts and not enough cashiers!
I purchased Jonas Crab Claws at seafood/ meat counter. When I got home they were spoiled rotten! Distinct ammonia smell. I called the store and they said to RETURN THEM. To bring back spoiled food to a grocery store? When I told the meat counter person (Charles) on the phone that it was unsanitary and a health code violation. Cross contamination was probably already there and this could increase that risk. he hung up on me! This is the worst Safeway in Tucson. Always out of things, dirty and slow service. 3's a crowd is literally a joke at this store, When someone says it over the speaker, the employees all laugh

Roger Cohn
6077 N Placita Pajaro
Tucson, AZ 85718
[protected]@yahoo.com

Sent from Yahoo Mail on Android

Just went into the safeway located as follows:

9596 Old Keene Mill Rd Burke, VA 22015
Store Phone([protected]

Attempted to purchase two (2) six packs of non-alchlolic beer. The person that was running the only register open (the self-checkout registers apparently aren't open until after 8am? not sure why that is)

Refused to even attempt to ring up my items. She claimed that she was afraid of being fired. I asked her to try, since I had been in there before and purchased the NON-alcholholic beer before 6am and know that they just have to hit OK when prompted for the age question (I am 42 years old by the way). She repeatedly refused.

I asked her to get a Supervisor or manager, she reluctantly finally did. He did not know what to do (his name was Jayakumar), the female did not display a name tag and refused repeatedly to give me either her first or last name.

Finally after another 10-15 minutes, they phoned the manager of the store, he also would not allow them to sell the NON-Alchoholic beverages to me.

Please help me, I wasted almost an hour for their refusal to serve me and I want to be compensated and the staff at this facility educated to know that there is no store or state policy forbidding them to sell beverages that contain

First we request that you REMOVE the current Manager.

Inadequate Staffing and Long Checkout Times.

Dealing with a Manager who do not care and who turns a blind eye to the dirty and unhygienic store. ALLOWS old spoiled food to be sold, and will never return any phone calls to discuss these matters. WE WANT Matthew REPLACED! It appears that your manager Matthew is not empowered to expected to provide excellent customer service. You have a Lottery at Customer Service, put only one person working, dealing with 20 or more customers waiting in one line. While Matthew will just sit around looking like dummy not knowing what to do.

Safeway, this is your final NOTICE that on October 1, 2018 will be picking outside your store and requesting all customer to support us until we can see a better improvement in this store. Furthermore, there was a great Produce person working there name Antowan Young whom we just learned resigned because of Matthew .

WE WILL NOT STOP UNTIL YOU REPLACE MATTHEW, require that there be TWO employees working at Customers Service, STOP putting out spoiled, expired food and then telling customers that, it came from the warehouse that way. Wow! sham on you.

I like a cake donut with a chocolate glaze and what I get when I buy donuts at any Safeway is a donut that looks good but in a very short period of time the chocolate glaze becomes almost liquid (smearing all over everything) and furthermore it looks like chocolate but has no real chocolate flavor. The maple is a wee bit better, but not much. It too gets runny and sticks to everything but the donut. Can you guys step it up on the donuts? You might have more customers in that department if changes were made.

Safeway's FedEx holding facility, located at 7643 Arundel Mills Blvd Hanover, MD US 21076, accepted that it would hold my FedEx package. Two days later I received a message that Safeway denied the request and my package was being sent back to the shipper. It was really expensive to have my item shipped, just for this "holding facility" to say it was going to "hold" my package, and then deny it! This costs me over two hours of Fedex tracking issues online and over the phone and I still don't have my package! I want to be reimbursed for my troubles and potentially the shipping cost if I have to pay another fee to have it resent. If Safeway can only accept packages of certain sizes, it should say so in the first place!

I am sick and tired of the campers, the drug dealers and want nots in the back of your location on Morrissey, in Santa Cruz. Your management's lack of managing the entire property is nauseous. I have way too many of your tractor trailers driving into the residential area, including during school. I am so sick and tired of managing your property. Why don't you try and do it yourself. How can any of you even reading this even comprehend. Sadly, this will not reach anyone, will it?. How do you sleep at night. That truck came right in front of my house. proceeded thought neighborhood. Just disgusting by your company. I've even seen one stop short a school bus. I'm buying a go pro just for your drivers. My child, her friends, and all the other children that walk down this street deserve better from YOU.

Safeway should be a great corporate citizen.

We needed to get a money order for paying our rent, and the lady running the desk was very very rude in the way she informed my husband that it was cash only, no debit. She treated him lower than a dog turd, and equally as stupid. When I went back to see who it was/get her name, she was hiding in her office. She looked up, saw us, and went back to doing her paperwork instead of coming out to talk. There is absolutely no reason to be a downright see you next tuesday just because your store's policies are different than other stores in the area (most places take debit cards for money orders) and your customer doesn't know. This was in the Hood River, OR safeway. 0/10, will not return.

I was in the self serve aisle when the woman at the self serve next to me dropped a bottle of beer. Glass flew over and into my foot. When I asked the Safeway employee for a tissue, she suggested I go to Customer Service and fill out an incident report. After waiting in line for 5-10 minutes at Customer Service, I was told to take a seat in Starbucks and the manager would be over to speak with me. Twenty minutes later the manager came over and told me it would take 45 minutes to an hour to fill out an incident report. Really? I work in a school and we take incident reports all the time. Takes us 5 to 10 minutes to get all the information you need.
Since I had just stopped in to get supplies for making pumpkin pies and they take 2 hours to cool, I did not have 45 minutes to an hour to wait and fill out the incident report. I feel like the manager purposely told me it would take a while because he knew I wouldn't wait. I took photos of my toe and my receipt that day just to be sure
THIS IS NOT CUSTOMER FRIENDLY SERVICE!

Where do I begin... Lets see I had ordered groceries from their delivery service. I had ordered them Tuesday morning and choose a time for same day delivery because I happened to be off that day.

I received a confirmation email with the receipt and confirming that my bank card had been charged and gave a delivery time window between 8:00 pm to 9:00 pm. So i thought ok great everything is good.

Well later in the day i received a call from the driver who stated that he may not be able to deliver my order that day due to a new rule stating that he cant deliver past 10:00 pm. I had advised him that the time frame I chose for my order was before 10:00 pm. He said that he understood and would call be back. I wanted until 9:15 pm with no call back so I then call him. He then stated that he was running behind and he would be unable to make it out my way to drop off my order. And that I just needed to take it up with corp.

I then contacted the corp number given of course by that time they were closed. So I contacted them at 7:00 that Wednesday morning mind you it was close to an hour wait to get a hold of anybody. And when I finally did. The lady informed me that there were no delivery times available for that day either and that i would just have to wait till later to get my order. She stated that she could give me a 15.00 credit toward my next order. Really? I spent over 200.00 on my order and all you can do for me is give me a 15.00 credit. That is a big slap in the face and a big F you in customer service. She then said that i will receive my order that next day at 8:00 am.

I received my order at almost 9:00 am and when i got the order all the meat that i had ordered was brown and looked like it was left out. All the fruit was moldy. Never again will I shop at Safeway. I have posted on Facebook as well on Twitter and warned all my coworkers, Neighbors and Friends and Family do not use this service. The Customer service is horrible. They don't deliver on their promises and time lines. And they are giving you food that could possible make you sick.

My wallet was stolen recently and within 15 minutes my credit card was used to get $200 cash back at a nearby Safeway in Oakland, CA. I mentioned this to a friend, who'd had a similar experience a few months previous -- the thief used her credit card to withdraw $200 from Safeway. Your policy that allows quick and easy cash back is an open invitation to addicts to steal credit cards and get fast money without being tracked. I strongly suggest that you stop this policy or place safeguards that will make it less attractive to thieves.

I went to the store located on E Calaveras Blvd, Milpitas CA 95035 on September 4th. At the check out, the cashier named Michael had an attitude with me using Wic check for the purchase. I felt like I was discriminated because I used Wic instead of regular payment.

A part of it was my mistake not telling him that I used Wic. But his attitude made everything worst.

My husband purchased packaged cucumbers at the Safeway store in Olney, MD. As soon as I opened them, I knew they were spoiled - there was a slimy residue on each cucumber in the package and they were squishy. I did not have time during the work day to visit the store and so had to wait until after I got out of work in the evening to exchange the item. When I was at the customer service desk, no one was there to help me. I waited for 10 minutes but no one came. There were two employees near the cash registers behind me (one was ringing up a customer and the other was not attending to anyone - his name was "Rinaldo"). I finally turned around and asked him if he could call someone to help me. Initially he did not respond or make eye contact, until I repeated myself (x3 times) and finally he mumbled something about how I should have come earlier and there is no one there at the moment - I saw him reach for the phone and call for help. Finally, someone arrived to help me however she was unapologetic about the long wait and the spoiled cucumbers and rather than taking care of it herself she directed me back to the reluctant cashier to ring me up and exchange the item. Even though I have been a long time customer of this Safeway store, I will now think twice before going and will consider either Harris Teeter or Giant as preferred options before Safeway.

On Monday Sept 3 I went into the grocery store in Ft Washington on swan creek. I stood at the Customer service counter for over 30 min without any service. I asked the manager for help, She ignored me and continued on her way. I waited another 16 min without any service. One young lady who was off the clock decided to assist me. I have been to your store several times, The service is awful! The cashiers and management have terrible attitudes. I called your customer service line Sunday and was told that I would receive a call back... I never received a call back. At your earliest convenience can you please call me..

Thank you

Jaymes Davis

[protected]

Safeway Gas Station, Bothell. September 3rd, 2018 @ 5:15PM. The cashier treated me rudely and gave me the incorrect amount of change. Please make sure your cashier's know how to do basic math. He even argued with me when I explained to him he short changed me.

Incident: When I realized he charged me $6.99 for the 2.5oz jerky I bought, instead of the Club Price $3.99, I asked about it and his response "Well do you HAVE a Safeway card? Well then, you should've put it in!" He proceeded to sigh very loudly and as he struggled with the register said out loud "now we [censored]ing have to do this all over. Great, right when I need it, it doesn't work." He finally gets it correct and asks if he can give the refund to me in change and hands me $1.00. I told him it should be $3.00 and he says no because I was using a $1.00 off coupon so I only get $1.00. But he charged me for a $6.99 bag of jerky, discounted by $1.00 which is $5.99. Therefore, $5.99-$2.99 = $3.00. I explained this calmly the second time and he says "[censored]ing fine! Whatever. It's whatever you say." and begins mumbling as he opened the register. At this point, I've had enough of his attitude and I told him it was fine, and walked out without taking the money.

I'm not even upset I didn't get my correct change, I would like this to resolve with an apology and the $2.00 I am owed. I would feel a lot better if I knew that the employees handling my money knew how to count money.

2201 E Madison St Seattle, WA 98112
Phone([protected]

Today I am very displeased with the service provided by one of the deli employees to my girlfriend and I.

Lets start off with this- all of my other experiences at this location have exceeded standards. I have lived in the area for over a year now and visit this location for all my grocery needs.

Today at approx 11:36 am 9/03/2018, I had just finished up shopping for tonight's dinner and I was hungry so I resorted to grabbing some deli for the way home. I approached the deli glass and was welcomed by the attendant "Anna" about 15 seconds post approach. Reasonable timing for a deli wait... Once the attendant approached me at the glass she didn't verbalized a welcoming except with her eyebrows. She gave my partner and I a raised eyebrow look like, "Yeah I'm here now what the hell do you want to eat" type of look. That didn't bother me as much as the behavior that she presented after I ordered my two pizza sticks and two corn dogs. When she was ringing me up she place both of the bags on the top of the counter where the weighing station is located.

I politely asked Anna, "Could you please ring me out at one of the registers here?" She responds, "Yeah I mean..." and walked over the the nearest register to the right with me. When we arrived at the register she had advised me that someone was currently logged in and that she was unable to log in and assist me because of it. So I recommended trying the other register which was to the left of me towards the Chinese department of the deli. Once we arrived there she had also advised me that someone was logged in to that machine as well. So I asked her a question that I already know the answer to, "Can you please log out and log in as yourself, I'm always able to get rung out here? Whats the issue?" She said that there is nothing she can do and threw up her hands as if I was supposed to find my own way of resolution. This is what really embarrassed me and made me upset. She treated me as if I wasn't important enough to just ring me out for a couple damn corn dogs.

Anna had nearly caused a scene waving her arms around like I'm the crazy one for asking for a simple task, a simple satisfaction... I was fed up with her attitude so I grabbed the two bags of food and walked over to the self check out to complete my transaction. After checking out I walked over to Anna to advise her that I would be submitting a formal complaint against her for the unacceptable experience that she had provided me today. She acted as if she didn't care proceeded to raise her hands again and shouted at me "It's just the way it is!" Yelling as I was walking away.

I can tell you this Safeway. I write you this letter to acknowledge the issues that need to be addressed by your cooperation. I have nothing against your company. I will continue shopping with you for now. Yet, if I see her (Anna) face behind that deli counter I can assure you that I will not be visiting any area of the Deli department. Furthermore, if this issue isn't addressed properly I may consider shopping elsewhere for that would indicate a poor cooperate critical issue resolution policy for which I personally have no time for in this short life we live. I don't know if Anna is a possible racist, or if she was just having a bad day but this type of behavior should not be coming from any Safeway personnel.

Below I have listed my contact information if you would like any additional details to on today's incident.

Best Regards,

Jordan Penney
[protected]
[protected]@outlook.com
1823 E Madison Ave NE
Apt# B703 Seattle, WA 98122

Friday 8/31 at 4 pm I have been shopping at this safeway over 30 years . I went and bought 3 steaks on your buy 1 get 3 free well when I got home I realize I only bought 3 packs so I checked my receipt and noticed that I was charged for all 3 packages of steaks I went back and explained what happened and I went back for another pack . I was told that because I only bought 3 packs not 4 is why I was charged for all three. Now I paid with my debt bank account which is as good as cash I was told I hasd to use credit not debt . Three days have past and I still do not have my refund of $17.87 . I don't understand why your refund policy has changed . I have had refunds there before and had no problem with using my debt card so why when it was the cashier fault for over charging me am I having to wait so long to get restitution for not my mistake . and i would have thought the cashier would have mention i only got 3 not 4 packages .also I went in on sunday for butter and you had a just 4u $100 off my butter so I got the last 2 on the shelf . but I forgot my phone at home so I ask the cashier if using my phone number for my safeway card would that allow me to get the discount .well no phone no discount .so I paid full price for both butters . I have had this problem before but the cashier worked with me and I received the discount. I am seriously thinking about changing to another store for my grocery. I would appreciate some response .
Ann Marie Oliva
318 N. 26th Street Mesa, AZ. 85213
a.m.[protected]@cox.net
home phone [protected] cell [protected]

I am a pharmacist that called in a script for Lovenox 80 mg #5 syringes and was told by the Safeway pharmacist that they could only dispense an entire box (#10 syringes). He felt they would take a loss on the product (never be able to use the remaining 5 syringes). When I asked if they would be able to receive a refund if the product expires before being used (this product usually comes with an expiration date at least 2 years in the future) I was told that it would only be a partial refund. He then told me of the other pharmacies in the area that would likely be willing to fill a partial box. The pharmacist at Safeway would rather the patient take her business elsewhere than supply the appropriate amount of syringes. The patient ultimately wanted to use Safeway, since this has been her trusted pharmacy for many years, so #10 syringes were filled. The disappointment in patient care was felt by all involved in this process (RN, pharmacist, technician and patient).