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Office Depot - Employees John Prichett and Kevin [protected]@ Office Depot 3308; Daphne AL
On Wednesday, March 30th I visited Office Depot #3308 in Daphne Alabama. I walked in to exchange an Epson ink cartridge. Kevin Whitehurst refused to allow me to talk to the manager and also blocked my path. He also said, "It ain't no way we can look up a receipt." I told him that Office Depot can look up the receipt from my phone number and another young lady in the store did access my receipt for me. At this point the general manager told me to retrieve the additional three cartridges and he would be glad to exchange them.
Upon my return with all four cartridges, the manager had left for the day and John Prichett took it upon himself to not only refuse to help me, he yelled at me in front of customers and humiliated me by throwing the ink cartridges back to me and telling me repeatedly I don't care, and the manager is not coming back until tomorrow.
Considering I am employed at two universities and we often have bids with Office Depot, having a disgruntled and humiliated professor is not very cost effective considering the number of individuals that network within academia.
Desired outcome: The employees John Pritrchett and Kevin Whitehurst should be repremanded and required to attend inservice(s) on customer relations.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for sharing your recent experience. Customer Service is our top priority and I am terribly sorry that was not demonstrated to you. Rest assure I have forwarded your complaint to our District Manager this matter will be further addressed internally. At Office Depot we take great pride in the level of service that we provide and any time we fail to meet that level is cause for great concern. We sincerely appreciate your feedback, and would like to discuss your complaint in more details. Please kindly send an e-mail to customer.relations@officedepot.com with your best contact information. We ask that you include your incident #220404-019832. We look forward to hearing from you.
Teasha Bell,
Executive Customer Relations | Office Depot
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