Office Depot review: Customer service at point-of-sale terminals at Store #2309 8812 N.E. 5TH AVE VANCOUVER, WA 98665

The assistant manager Aleisha at this store treated me horribly tonight as I attempted to purchase goods.

Store #2309
8812 N.E. 5TH AVE
VANCOUVER, WA 98665

First, no one was staffing this store's point-of-sale terminals while I waited 10 minutes to make my purchase. Aleisha eventually came up front to the terminals and started processing customer purchases slowly.

I'm elderly, am not very mobile, and I was suffering from a very painful back ache while standing there waiting for almost 15 minutes. Aleisha purposely made me wait longer, asked me as many questions about my purchase as she possibly could, then she threatened me, and then she tried to refuse to sell me items because she said I was being impolite to her when I firmly requested to be checked out promptly. But I persisted and eventually bought my items.

This employee is not only a bad example of customer service, but she's also a terrible manager. To start with, it's inadvisable for her to leave the point-of-sale terminals unstaffed while customers are lining up for 10 to 15 minutes. Then Aleisha purposely worked very slowly and threatened me (an elderly paying customer) because SHE DIDN'T LIKE THE WAY I ACTED. Aleisha needs to be admonished for this type of service, she needs to be trained to respect customers, and she needs to manage the point-of-sale terminals much better.