Menu
For Business Write a review File a complaint
CB Office Space and Supplies Office Depot Customer service at point-of-sale terminals at Store #2309 8812 N.E. 5TH AVE VANCOUVER, WA 98665
Office Depot

Office Depot review: Customer service at point-of-sale terminals at Store #2309 8812 N.E. 5TH AVE VANCOUVER, WA 98665

N
Author of the review
10:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The assistant manager Aleisha at this store treated me horribly tonight as I attempted to purchase goods.

Store #2309
8812 N.E. 5TH AVE
VANCOUVER, WA 98665

First, no one was staffing this store's point-of-sale terminals while I waited 10 minutes to make my purchase. Aleisha eventually came up front to the terminals and started processing customer purchases slowly.

I'm elderly, am not very mobile, and I was suffering from a very painful back ache while standing there waiting for almost 15 minutes. Aleisha purposely made me wait longer, asked me as many questions about my purchase as she possibly could, then she threatened me, and then she tried to refuse to sell me items because she said I was being impolite to her when I firmly requested to be checked out promptly. But I persisted and eventually bought my items.

This employee is not only a bad example of customer service, but she's also a terrible manager. To start with, it's inadvisable for her to leave the point-of-sale terminals unstaffed while customers are lining up for 10 to 15 minutes. Then Aleisha purposely worked very slowly and threatened me (an elderly paying customer) because SHE DIDN'T LIKE THE WAY I ACTED. Aleisha needs to be admonished for this type of service, she needs to be trained to respect customers, and she needs to manage the point-of-sale terminals much better.

Desired outcome: Better customer service at the point-of-sale terminals. Better management by the store's assistant manager.

Confidential Information Hidden: This section contains confidential information visible to verified Office Depot representatives only. If you are affiliated with Office Depot, please claim your business to access these details.

0 comments
Add a comment

More Office Depot reviews & complaints

Office Depot - This is regarding our return policy (i'm an od employee) 43
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Office Depot - ink cartridge recycle scam 19
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Office Depot - Worst service ever: no assurance at officemax's max assurance 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Office Depot - Item #9476773
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Office Depot - Office depot services 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Office Depot Contacts

  2. Office Depot phone numbers
    +1 (800) 463-3768
    +1 (800) 463-3768
    Click up if you have successfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have successfully reached Office Depot by calling +1 (800) 463-3768 phone number Click down if you have unsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone number 0 0 users reported that they have UNsuccessfully reached Office Depot by calling +1 (800) 463-3768 phone number
    Customer Service
  3. Office Depot emails
  4. Office Depot address
    6600 N Military Trl, Boca Raton, Virginia, 33496-2434, United States
  5. Office Depot social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Office Depot contacts
Office Depot Category
Office Depot is ranked 1 among 40 companies in the Office Space and Supplies category