Office Depot
Reviews and Complaints

Hi All,

I would like to share my experience shopping at officemax online, then the response of customer service representative who call himself Zachary Stevens for nearly a month after non delivery of the product.
I ordered 2 HP Ink 920XL Black Item #: [protected] Price: 25.59 EA on January 17th and it was supposed to be shipped by UPS in the next few days. After i didnt get the product for week, i looked up the tracking number which to my surprise was shown as delivered ( may be at the wrong address, not sure ). When I contacted UPS, their response was its the person who shipped who should contact them. When I contacted the shipper Officemax, they keep on en-quiring about what happened for nearly a month, and i think they will continue en-quiring about it.
At this point as a customer who is grieving about this incident what are my possibilities? What all can i do?

i have been in office depot many times as i am often on the road with my job and need the printing services they provide. it has always seemed very impersonal but im willing to overlook some things for the sake of getting the job done. however, i went into an office depot just last week and was surprised to see the level of incompetence achieved in this one location. i was 3rd in line to get some things copied and the two people in front of me had relatively sizeable jobs and the poor girl behind the counter was extremely frustrated and overwhelmed. i watched as her co-workers would come behind her counter and service their own needs, seeing she was overwhelmed and yet went about their own business. after 30 minits of waiting, i had noted 5 other employees just standing around. i even stopped one guy and he told me he would be right with me, he went halfway down the aisle and stood there for the next 5 minits. then he walked over to a computer screen so he would at least look busy. i even tried to make copies on their self serve copiers but they wanted credit card only and i wasnt gonna spend $1.20 on a credit card for copies. finally in my frustration, i asked the question that got the best response. "where is the nearest OfficeMax?" so they gave me directions and i was in and out of OfficeMax in less than 5 minits... thanks Office Depot, youre the best employee OfficeMax has.

So I bought a laptop from Office Depot in December of 2009. I decided that because it was a laptop and I would be dragging everywhere with me, I'd buy the extended service plan which allows you to basically send the thing in if anything breaks. Well, back in December, my built in wireless card stopped working. So I sent it in. Well I get the thing back and they not only erased my hard drive and put a note in the box saying that they couldn't re-install the operating system because my windows label on the bottom of the laptop was illegible, but I came to find out (once I reinstalled the operating system myself), they didn't even fix the wireless card. So I called the repair center and left them a voicemail stating that they didn't fix the problem. I never received a call back. Right after the holidays, I called them back and told them that the wireless card was still broken and asked them to send me another box so I could send it in again. Now the first box showed up in about 3 days. A week later, the box hadnt shown up. Then, about two weeks ago, the laptop took a small spill off my ottoman and the *** screen cracked (which is actually covered in this plan). So I called them again and asked them to send me a box so I could send it in for repair. Once again, the box never showed up. Then I called them a week ago, really pissed, and I was assured that the box would arrive and would be sent 2-day air. That was Monday of this week. It's now Friday night and nothing has shown up. I paid $250 for that *** extended warranty. What a rip off.

11/24 Prior to Black Friday I had called Office Max's 800 online to ask several questions a total of 3 different times to ask about everything about a computer.
As I listened to each one of the 3 customer service people, as if it was in scrip, they said I should order it online and If I were lucky to go to there Black Friday Sale and obtain that computer, that I would have until "Saturday afternoon" to cancel my online order and nothing will ship until the following Monday!
So, my wife and I got up at 4AM to Wait in line at 5AM being fifth and sixth in line. The store opened at 7AM we attempted to purchased the computer as the sales people weren't trained properly and had to cancel my transaction a few times, which put a halt on my debut card, , , geeesh. I had to call my bank and they said it was Office Max not the banks fault, finally it got resolved. I went straight home, 9AM put down the bags and call Office Max 800 to cancel.
The customer service rep assured me that I have canceled and affirmed that I would not be charged. I had requested an e-mail to confirm this.
At 2PM, 5 hours latter I received an e-mail stated that the order was ship already!
I gathered all the bags and computer went back to the store and returned it, the manager OK the return. The sales person said that they had an inter office e-mail that said to advise customers if they wanted to order nothing would ship till Monday.
We left and went to Best Buy and attempted to purchased a laptop computer and Bam Rejected two times had to call my bank and they finally went threw. The bank recommend that I go back to Office Max with a list and that that the Manager fax over to my bank, he was very helpful and asked If I would print out a copy of both Order confirmation and the e-mail stated that it shipped, I did, he faxed to my bank.
I returned home to make sure that my bank had rec'd the fax.The bank made a conference call to Office Max 800 and I had ask what are you going to do about the situation boy, talk about sitting on there thumbs! I asked for the CSR to talk to there manager to do something and said would you to talk to my bank, there on the line, he said hold on...20 minutes rolls on...the bank rep said...I think they hung up, I called back and asked the next CSR, What was the shipping company, he replied " a private company...geesh. I asked again he replied UPS Wa.DC hub, I asked whats the tracking number? he said there is no tracking number...geesh! I called the manager at the store to let him know. I called my bank and thought to refuse the shipment would be wise, So I taped a letter (Large Font)that I am refusing shipment from Office Max. UPS came to my door and took the letter on 2 Dec.
I had to fight with these Idiots at Office Max 800 till today 7th December and a Rep at Office Max 800 called me on the phone accusing me that I received it on 6th Dec...I was furious! I called the manager at the store and gave him an update, he asked if I could give him 24hrs to look more into it because he also said he spoke with her also and said that a person Bates signed for it!

I called UPS and I relaid my story, They said you know what? OK here is the killer answer! Bates did signed for it! Bates is an employee of OFFICE MAX! Geesh it was refused returned to Office MAX on 6th December! WOW what jerks, , , , , , tomorrow I will call the manager weather he like Sunny Side Up or Hard Boiled ? What hell they put me threw!

On 11/26/2010 @ 12.23 am I placed an order online for 2 APC Back-UPS XS Series Battery Backup they had on sale for $99.99 each which is 50% off regular price, they were supposed to be delivered on 12/01, they never did and on 12/02/2010 they call me to tell me they had cancelled the order because they didn't have them in stock any longer, they tried to sell me some other model. When I checked online they do have them in stock but of course, they are now at regular price. This is the second time they do this to me, they did the same back in 2008, at the time I promised myself not to do business with them again, closed my business account I had with them and switched all my business to Staples, this time around price was a temptation and I broke my promise...like the old saying goes - Fool me once, shame on you, fool me twice shame on me, I should have learned from the first time and stuck to my promise. Moral of the story...Don't trust Office Depot and stick to your promises.

Ordered a laptop online Black Friday morning. I had multiple time out errors before I finally got a confirmation number. I thought I was good to go. Boy was I wrong! Through out the day I got 5 confirmation emails, which prompted me to call customer service. I was told that my credit card had been declined. I called my credit card company who told me Office Depot attempted to charge my card 4 times! It went through twice, after that it was flagged. Called Office Depot back, and I was told someone would call back by the end of the day with the problem resolved. No call back. Finally yesterday I was able to give another card, which they ran, and was told that my order was confirmed and I would definately receive my laptop by 12/6. Today, I get an email informing me my order is cancelled. I call again. They tell me its on backorder, I'll receive it eventually. When he could not help me any farther, I asked for his supervisor, and got hung up on. So I emailed, explained everything and asked for verification. I was told that the laptop at the price I ordered it was while supplies lasted and I would need to pay full price. So here I am, with over $1200 in pending charges on my cards, no laptop, and now they want me solve their screw up by paying full price. Office Depot just lost a long time customer!

I purchased one Epson printer from Officemax and after it went out in a little over a year I purchased another one, just like I had good sense! But I covered the base with a warranty from the store that would cover the printer failure 'no questions asked'. When I was just printing heat transfers for appliques at $2.50 a sheet what a shock when it came out so smudged and messed it was ugly..with long lines..totally unusable. The printer was purchased on June 7, 2010 so I took it back to Officemax, which decided I had misunderstood their 'warranty' and they would get me in touch with Epson personally (since their friendly computer didn't know what I was talking about) and, besides, EPSON was the responsible one since the printer was only 5 months old. That was two days ago. Also I had just installed all new ink in the printer so it would make nice copies..another $50 in their pocket! Isn't that swell?
I left the printer at the store..but I did keep all the paperwork and receipts. They have not called back. That was two days ago.

Since Epson obviously do not care to honor your warranty and neither does Officemax I am reporting this to the BBB, the Attorney Generals office, Consumer Protection..of course those have not the clout they used to have due to our giving corporations such a big break to do business 'honorably' But NOT an Epson and NOT at Officemax and to NEVER gut a warranty as they are a BOLDFACED LIE.

June Swanson

Rude Customer Service‎

Visiting the Montrose Store on Sunday October 11, 2010 an employee named Jason asked if I needed assistance. I stated I had a question and waited while he finished with other employees. After asking my question he began to be rude, claiming to know all there is to know about Windows products and when I told him he was not knowledgable of adaptive software he was even more rude.

I said never mind, I would go some where else and walked off. Jason then began to shout at me across the store to continue shopping. When I reached the otherside he began shouting to others about the incident. I walked up behind him and stood quietly listening to the insulting remarks. When he finished he turned and saw me. I stated next time you should wait till your customer is not in hearing range. Turned and walked off he shouted at me to get out of 'His" store. I said no I had every right to shop there. He said he would call the police I said go ahead.

He humiliated me, and upset me. I tried to call for my husband and he continued to insult and upset me. I am blind and needed my husband to leave the store. I did ask to speak to the store manager he claimed he was the store manager knowing all the while he was not.

I asked for his name and he told me husband to get me out of the store so he could give my husband the information. I said no and my husband supported me. He then proceeded to throw something at my husband. I told him he would be hearing from my attorney.

This is the worst I have ever been treated by an employee of Office Depot- Just becasue I am blind did not give him the right to treat me with disrespect and order me out of the store. Please do not shop with Office Depot until they openly apologize and treat customers with disabilities with the respect they deserve.

To Whom It May Concern,

I will never ever order from Office Depot again. I ordered on September 1st and 2nd and was told that my items would be delivered by September 3. I even received an e-mail stating that my items were sent to the school I work at. What a lie! I had to call and ask where was my order. I was given the nonsense of something happened with the warehouse. However, no one evercalled to state that there were any issues. At this point I have three confirmation e-mails for each order. This is utterly ridiculous! Is this how paying customers, are to be treated?

I bought a nice chair from Officemax less then 2 years ago. When I was in the check out line, the employee who helped me with my purchase told me all about the MaxAssurance Plan. For $9.99 you can get a 3 year warranty, so if anything goes wrong with the chair you can bring it back and we would take care of it for you. Thought is was a good deal. The chair was on sale for $99.99 from $169.99. So, $10 dollars for a 3 year warranty sounded good. I was told to register it and I did after getting the chair setup for use. After a year the hydraulic went out, so I couldn't raise the chair up anymore, it would just sink back down. So, I got the MaxAssurance phone number and called to get my chair fixed. They didn't have any record of the chair being registered. But they gave me a one time registration for free. Then they told me that was covered under my protection plan and I would be receiving a gift card for the price of purchase, $99.99 and I should get it in 2 to 3 weeks.

Well, I waited, and waited, and waited. I figured it was like a rebate system and it could take up to 6 weeks, and the chair was still usable. But nothing came. So, I called them back up. They tell me I was declined, I told them they should have called me to let me know. They said someone called. This I know is untrue. Someone is at my phone 24 hours a day, and I have an answering on, for the very rare times that everyone is gone. There was no phone call. I asked them why was I decline, they said that my warranty didn't cover moving parts, and if I would have bought the warranty 1 month later it would have been covered. They didn't care that I waited for 6 weeks for something that was their fault. They didn't offer a free coupon for like $30 off or something like that. They didn't care, and they seemed rather cold about it. They also said if the seat was broken that would be covered. But not the Hydraulics. When I was sold the warranty, they told me if I had ANY problems with the chair they would take care of it. False info to sell a warranty.

Now, almost a year later, the back of the chair failed, you can no longer lean back in it. I had keep the warranty papers, so I called them up again. I talked to a guy, he saw my previous issue, and I explain the warranty didn't cover hydraulics, but now the chair has failed in a way that's covered under the warranty. He said that this was indeed covered and he would be sending a gift card for the price of chair, and should get it in 2 to 3 weeks. I asked him like 4 times to make sure I was indeed covered, he said I was, and there shouldn't be any problem. I asked him for a refers number in case I had to call back in to check on the gift card. He gave me one, and then we hung up.

Now 3 weeks have went by, and I've been using this broken chair, because I couldn't afford another one. So, I toughed it out, and caused my back to start hurting from lack of support. I called them up to see if the gift card was sent out yet, and they told me it was declined again. First thing I said was, you didn't call to let me know it was declined. I also said they didn't need to bother lying about calling, because there has been someone at this phone 24 hours a day, and no calls from you.

I told them what they said last time, and that what they described that would be covered is the problem I'm having now. They then told me that the warranty only covers:

Broken casters and wheels.

Normal wear and tear to upholstery, including seam separation.

and that's it.

Well, who needs this warranty. If you break a wheel you can buy one for $5 to replace it, and it would probably take a very long time for normal wear and tear to mess up leather, and then who cares, it was a $100 chair and you got years of use out it.

But that's not what they told me the warranty was for when I bought it, it isn't what they told me on the phone it covered after they declined me the first time for moving parts, and the second time they assured me that I was covered for this issue and would really be receiving a gift card this time. I waited a total of 9 weeks for them to send me a gift card. Both times they are the one's that told me that my problem was covered under the MaxAssurance program. Each time they declined my issue and didn't bother to notify me that my claim was declined, and I should make other arrangements to replace my office chair.

Instead, they inconvenienced me for 9 weeks, a problem of their on making twice, and didn't offer anything to smooth the problem over. For all the hassle they caused me, and because twice they told me I was covered when I wasn't, and declined me without letting me know, they should have replaced the chair because of all their mistakes. Or at least give me a coupon for 30% - 50% off my next purchase. I said this to them, and they told me they wouldn't be doing that.

I told them, I'm a computer technician, and I have my own store. I use this chair in the business. I have customers that ask me about this chair, and I tell them where to get. Well, from now on, I'll be telling everyone of them. Not to shop at Officemax. They are liars, and they talk up what they sell with lies to get you to buy it, and they don't stand behind their warranties, or care if they make a mistake at your expense. Once they have your money, they are done with you. They don't care if you come to shop again.

Before I knew I was declined, I went and bought another chair from them, they told me when I get the gift card to bring it in and they would give me credit towards the chair I was buying. I just received the chair today. They shipped it to me, and there is a problem with this chair. The screws that hold the arms on can't be tighten down. I was told it would be 3 to 4 weeks before they could send a replacement part to me to fix my problem with my brand new chair that was almost $300 dollars. Not a cheap chair, I bought a more expense chair for durability, and it's not possible to put it together right. If you return a chair to Officemax they want you to take the whole thing back apart and put it in the box that it came with. Well, I have a bad back, and it took everything I had to finally put this chair together, and it's wasn't exactly a easy chair to put together in the first place. Then there's the chance to damage the chair while trying to take it apart. Since this chair didn't work right in the first place, they should take it apart and box it up and send it back. They shouldn't make the customer do it. It wasn't the customer's fault that the chair came defective, and they should take care of it for them. They call that customer service. It would be different if the customer didn't like the chair for some reason, but for a chair that has a defective like this, they should just take it back and give a new one right away. Now I have to worry about being stuck with a broken chair that will probably come after the 14 days return policy. Probably the reason why it takes 3 to 4 weeks for them to replace the part.

I'm going to do my best to make sure they lose way more then the value of the chair. I know I'm not the only one that's had this problem. This is our hard earned money they are playing with. If we can't trust that you'll stand behind your word, to bend over backwards to fix legit problems. Then my hard earned money isn't safe with you, and you'll not be seeing it again. Your not the only office supply store out there.

This plan is completely bogus! I purchased a 3-year plan for an office chair that stated "About the only thing MaxAssurance doesn't protect against are failures caused by abuse or misuse of the covered product." For chairs, the plan said it covered "Normal wear & tear to upholstery, including seam separation." When the mesh fabric tore in the middle of the seat cushion, I called MaxAssurance. It claimed the tear is NOT covered because it did not constitute a seam separation, and ONLY seam separations are covered. It also said that no fabric tears are covered. The company wouldn't even send someone to come look at the chair. I spoke with the representative who answered the phone and her supervisor, neither of which were helpful (nor attorneys). COMPLETE WASTE of my money in purchasing the plan. Highly recommend you DO NOT PURCHASE THIS PLAN!

We have never gotten Worklife rewards card credits for discounts on purchases although this account was opened well over a year ago. At check out during my last purchase(this week) questioned the check out person when and how I would know what I have acquired.
She couldn't find the account in her system even using my phone number and that she would give me another card with a new number.
Today I called Office Depot. Was told I would have had to emailed more info after getting the card to activate my account(had never been told this for first card and have not seen anything that tells me that I will have to do this for the new card)
In today's call, I was passed to supervisor who repeated the same but offered to help if I gave her a different telephone number than the one she had from the lost account, to start the process. I don't have another phone number.
I re-stated that this was their error, not mine and that I had receipts from last year and this, with the original card's member number imprinted on them.
"Sorry, can't fix without new phone number and records don't go back further than this quarter"
The several hundred dollars spent for inkjets in this small business will now go elsewhere as well as any larger purchases and I will be only too happy to share my experience with anyone headed to Office Depot.

I have to say that Officemax is a total ripoff. We paid a thousand dollars give or take for a laptop and when we got it home it did not work. We returned it three days after the sale and they had the audacity to tell us we had to pay a 15% restock fee and they refused to waive it! Then to make matters worse, even though we paid cash they said they did not have the money in the store to refund the purchase and would have to refund the money to my credit card so I had to wait another week to get my money back and to go somewhere else to buy a laptop that actually works! The staff was rude about it and actually seemed to feel like it was justified to take my money from me for an item that was defective. I had to pay these people 150.00 for their mistake!. Why in the world would anyone shop there? How can any store sell you an item and STEAL 150.00 from you when it does not work. I have bought major electronics from many stores and have never been robbed like this from anyone. In my opinion this is no different than stealing. Please think real hard before buying anything expensive from this place because if you get home and it does not work, you WILL be forced to pay 15% of the purchase price if you return it. BAD FORM Office Max. You have lost a good customer and if you keep this up I doubt you will be in business very long.

Great employee, full time employee assistant Manager. made 9.18 an hour. Gave great customer service! Was terminate under grounds of conflict of interest, because he built computers and did some repair work for employees and store manager on side and didn't even charge for some of his services. He had one warning because he called of sick, one day, and tardy one day. All the other managers were always late! The other managers are making 16.00 an hour and why? You have sick time and vacation time. if you had stomach flu would you go to work and take a chance of effecting others? no! You are entitled to call off when you are sick. The Store manager is two face and heartless woman. I hope she enjoyed all her free computer service.

I have bought two items at office depot online for store pickup

A laptop and a set of blanks DVDs
After I placed the order I never got the next mail saying ready to pickup

I had this experience once when I did get ready to pickup mail but they didnt have the item

I did go to the store after 2 days and checked with them and they said they dont have the order in the system..so fair enough, I thought may be thats the reason I didnt get the ready to pick up mail

To my horror, I noticed last night, that those two items were charged against my credit card its almost 4-5 months ago.This is disturbing and I feel so ripped off.

Their customer service is bad, as I said I had to run around them to get reimbursement an year back when they charged but never delivered the item.Now need to go and check if they really returned that money an year

Where should I go

Office Depot in their ultimate wisdom thinks that consumers should deal with their products no matter if it is what you want or not. Basically you buy it is exactly what they are saying, it is yours.

So if you need the next one better in their technology department then you own both if your stupid enough to shop there. This is one company that needs a major corporate overhaul. It may be legitimate what they are doing but it is majorly un-ethical to steal from your customers for corporate profit.

I know I will attempt to avoid their product at all costs. And I hope I can sway many others to the same idea. This company needs to go out of business. Their is no room for their kind in the world of merchandising.

Purchased pack of 25 Office Depot brand DVD-RW. After finding 8 out of 10 being defective with visible defect marks on the disks, contacted Office Dept via e-mail, received confirmation that someone will contact me within 24 hours. After 3 days with no reply, I sent a thank you note for their level of care. Received reply that they cannot locate my statement. Explained the defective product that bears Office Depot name and the fact that they should not knowingly sell defective items to consumers as ALL of the said DVD-RW's were puleed off the shelf yet, they sell packs of 50 for $5 via net?

I was told I just had a bad batch with NO offer to replace the product that has their own name (Office Depot) printed on them. What a glorious way to honor your establishment's name and commitment to quality control.

I take the loss as with all the current lawsuits against you, you'll need to panhandle but, I will never spend a penny at your store again. Major electronic and office supply stores are within 3-mile radius.

Office Max Perks is a Scam. Purchased a printer for $300 at Office Max and clerk signed me up for Office Max Perks. Received the plastic card with bar code and was told I had received a $50 reward for in-store credit. Went back after a few months to purchase new ink cartridges with my Perks card and was told I would have to log in. The store doesn't keep track of the "Rewards". Went back home and logged saw my original purchase and the $50 "Reward". Printed it out and went back to the store. Said they couldn't honor it, because I waited too long and didn't really have any "Rewards". Told the clerk I didn't (and still don't) see any expiration date. Gave me an 866 number to call.

What a bunch of baloney. Logged on to Amazon.com and found the ink cartridges for 40% less than Office Max. Do your self a favor and shop online.