Office Depot
Reviews and Complaints

On 11-18-2021 I purchased Microsoft office Home and Student Item #63018732 - Confirmation Number [protected]. This is for home use on a computer that I just purchased.

The description of this Item (at the time of purchase) said it included Outlook.
I have screen prints from that day showing the text which included Outlook. I could attach this in a separate email if needed. [I notice that Office Depot has since corrected the item description.]

Nevertheless, at the time of purchase Outlook was included. I proceeded with the installation only to discover Outlook was not included. I returned to the Office Depot website where I engaged in a "chat" with Astrid from the customer service staff. She confirmed in my chat that indeed Outlook was included in the item description.

I can live with Office Depot's mistake as long as I do not have to pay a premium for Outlook which would be significant if I had to purchase it separately. That is, I notice you sell another product which includes Outlook along with the other apps (your item 630067). I am willing to pay the difference between the two packages. This seems more than fair. If you agree, please let me know how I can accomplish this.

No service at Kerrville store
I went to your store this morning at about 9:30 to do two things: drop off a Fed Ex package and look at a new laptop. I went to the Fed Ex counter and waited several minutes for someone to help me. No one came, I then ask a lady who was stocking shelves if I could get some help, she said someone will be right with you. I waited and waited and no one came. There was one other employee ( doing nothing) at the checkout register who never even turned to face the Fed Ex counter. I left. I will not return to your store. You didn't have but one other customer in the entire store. Your store is a joke.

Our Company, Elite Realty Partners, Inc. have been a customer of Office Depot since inception. We have purchased anything from a conferences tables to staplers. We are opening an office in Jacksonville, FL and to my surprise the stores here are not customer service friendly. I found myself crying in store # 258, Blanding and Instate 295. I had purchased about $600+ of merchandise. When I arrived back at the office, the printer that I purchased ink for did not work. I immediately went back to the Office Depot store on Lane and purchased a Hp printer and did not need the ink. The Lane store refused to take the return without a receipt. My son was in a conference in Vegas and could not get to it right away. I was so confused, and left to try another day. Wrong decision. I could not say, I so sorry, please forgive me enough to your store manager at the Blanding store. I had my son on speaker looking up the receipt in the [protected]@trusteliteinc.com. I assume he could not take it anymore and said, you cannot talk to my mom like that. That threw your manager into a frenzy. He went off and said "you cannot talk to me like that... went on walked off and said some more very rude stuff. He started telling me how I did not talk to a manager in the other store. Because I said Anthony who assisted me with the original purchase. (If he not the manager, he should be), then I describe the manager that assisted me on Lane on Sunday. He bellowed, that is not the manager either. I apologized again and said, sir, I sorry, they said they were managers. He still went on like, I work for Office Depot. My son emailed me the receipt and he did eventually return to item. Our office number is [protected], not to mention emails [protected]@trusteliteinc.com, [protected]@trusteliteinc.com and probably others. We spend to much money with Office Depot to not get a small token of respect and not tears. This guy says he is 65, maybe he has been through some things and his people skills are lacking. I kissed so much of his behind today, that I am full. Shame of you for allowing him to handle you customers like that, in front of your staff. That is teaching them absolutely nothing about customer service. I sorry, forgive me, I am trying, and still you coming at me like I did not just spend $1000.00 between two transactions in the same week. Shame on you and those you allow to represent you. Manager Ernest, needs customer service training.

I ordered 2 boxes of copy paper. Both arrived separately, both damaged. The 2nd box came in a completely different box, none of the reams were still in their wrap, all papers just tossed into a box. We cannot use this efficiently. In the past few months our orders are getting delivered by UPS instead of the local delivery service it had been for years. Now, with UPS, EVERY SINGLE delivery has arrived late, damaged, already opened & taped back together and every single ream of paper has been opened. This is unacceptable. I have received credit for this most recent delivery, but you need to change your delivery choices. We are already looking into changing suppliers.

Hi,
I purchased a fireplace for over $300.00 and they had a promotion for a FREE $15.00 visa gift card (advertised as for Thanksgiving Turkey) with purchase. They have you put the gift card in your cart then give you the $15.00 credit off the price advising they will send you the link for the gift card after the purchase.
I then received an email saying it was "out of inventory" so they were refunding my $15.00... which was never a real charge! I wrote their customer service twice and they keep saying that the $15.00 charge was never charged so they owe me nothing? This is their email... Hi Marie, Thank you for your email. I am sorry to know that the order [protected]-001 was deleted due to inventory reason. So, you are not been charged for this. If it may any charge that will be a soft charge. It will be back to your account 3-4 business days.
If you have any additional questions, please feel free to reply or contact us at 1-888-463-3768. Thank you for contacting Office Depot! Have a great day!
Sincerely, Riza, E-Commerce Support
They are not understanding they owe me a $15.00 gift card or a refund of $15.00. I just keep getting the same generic response. As you can see by the attachment the fireplace was 299.00 but they charged me 314.00 (adding the cost of the free gift card) Then took the $15.00 off because it was free gift with purchase). So they still owe me the $15.00! thanks. Deb Kothe [protected]@gmail.com. Office Depot #Rewards #:
[protected]

this order was place on November 3rd to be picked up at a nearby store. I had the receipt that i was sent after purchase but the online store would not release the items to local store because of a billing address error with card. after 30 minutes on phone with an agent who said the order was fixed the items were still not released 30 minutes later. another 30 minutes on phone to cancel order and reorder on phone with another agent there was still an error with the billing address which my bank who issued the debit card said was under correct address i was still not able to pick up items. My debit account was charged twice in the amount of over 900 twice and even though i could not pick up items, both transactions have been cancelled but the amounts are still pending at my bank until 3 more days! which is not fair since i was not able to pick items up, if the amounts went thru on my banks end i shouldve gotten my items, and Office Depot said they cannot do anything to remove the pending amount now! so disappointed with this situation and waste of time!

Just been on line with Live Chat. Wanted to get a receipt for an item I had bought at a local store today.

Chat took almost 20 minutes for such a simple request. Finally told to go on line.

System needs a little work as there were many long pauses from your end. Operator should have asked if I was a Rewards Member at start not after about 20 minutes

To whom it may concern:

This letter is to inform you of the damage to my computer that occurred while your store's Tech Center was installing a new ram memory card on my computer. I brought my computer to your store for repair, due to it not fully powering up. Your store did a diagnostic report and found the error in the ram memory section. They advised me to purchase a ram memory card so they could install it to fix the computer. I purchased the memory ram as they advised, and they were working on the repairs.

A Tech Center personnel, Sohambhai, called me and said, "I am sorry; I broke your computer and it's in beyond repairing." He said he told his manager and they put a claim in to replace it. I clearly told him, just make sure you replace it with no out of pocket cost to me, due to this being your error. He said the insurance claim will cover it.

Donna Pooler, the claim adjuster, called me. She was rude with her tone and blunt words. She said they discontinued my computer model. Donna told me she found 3 computers like mine which cost 699.99, 689.99 and 679.99. She said they will pay 515.00, but I must pay the 165.00 difference. I told her this was not my error, and it's not fair for me to pay for your store's error. I was NOT the one who broke it; your company broke it. Donna Pooler told me, "I am only going to give you 515.00 take it or leave it." (Imagine someone telling you that with a sharp and rude tone, you would not be pleased either). I asked Donna to let me speak with her manager, she refused to give me her supervision name and number.
Donna Pooler hung up on me. That's no way to treat a customer, especially a faithful customer. Donna Pooler's customer service skills are very poor, and she should not speak to customers with her poor behavior and service ability. Donna Pooler made and continues to make Office Depot look very bad.

I have been a faithful customer for years, possibly the most frequent customer. That's why when I was treated rudely by Donna Pooler the claim adjuster, I filed a complaint. My computer was severely damaged by your company. Donna refused to accept responsibly of her company's error and wants to force me to pay the difference of your error. Your company is solely responsible for the damage and was negligent while my computer was in your care.

I am asking that you pay the 165.00 difference including taxes of the damages made by one of your stores. If the low-end cost is 679.99 to replace my computer, pay the entire 679.00. This is your error; the depreciation value should not count against me.

PROBLEM ONE. Sohambhai, the tech person, advised me to buy the ram memory card independently. I brought the ram memory card to the store, they said Sohambhai only works weekends, and he is the only person that can fix computers. I had to wait until the next Saturday for my computer to be repaired, which greatly inconvenienced me. When I dropped off my computer, they never told me that the tech only works weekends, or I would have taken my computer elsewhere for repair.

PROBLEM TWO. After the incident, I told the tech; I need my information off my computer. They told me that Donna said they are not allowed to touch my computer since they made this error. Local store person said, Donna told them not to talk to me.
I refuse to talk to a rude person; our conservation did not go well. Donna Pooler owes me an apology. Only if she chooses to apologize, will I speak with her. It's best that I deal with someone else, but Donna refused to give me her supervision name and number.

PROBLEM THREE. Not having my computer has strongly inconvenienced me of doing my job. I called customers service and spoke with Nicole and filed a complaint. I have not heard anything. Therefore, I am writing this letter. It is going on records that I did inform Office Depot about the damage, I am requesting that Office Depot take responsibility for the damages and pay 100% to replace the computer that they broke.
Please contact me as soon as possible. You may email me at annette.[protected]@gmail.com or call me at [protected].

Sincerely,
Annette Sigh
annette.[protected]@gmail.com
[protected]

This is the worst company I have ever dealt with! I received a defective chair to begin with! Then, they were supposed to come get it after I had to disassemble the entire thing, and that also got screwed up! I had to chase a ups man down to get them to pick it up because it had never been put through properly. On top of all that, they received the item back, a $536.00 chair, and I am still waiting for a refund! This company is the absolute worst I have ever dealt with! Stay clear of them

I had an order for a customer, a very simple tablet, which was needed the next day. I placed the order and leveraged one of my rewards, and the order appeared to be successful with zero notification after the order processing email.

Come the next day, there was nothing delivered and when I looked online, it simply said the order was still in processing. I tried to use the contact chat, it was closed as of Saturday 11AM, and when I was finally able to get ahold of a customer service rep, on the phone from 11:30 am to 2:43pm on Sat 10/16, I was told that the order was on hold and that security would have called me.

Checking my caller ID records and my PBX Stats, NOTHING, so I advised the rep. They apparently have zero recourse to transfer a call to their security department, so she sent an email to have them call me. I just barely missed a phone call, now at 4:02 pm on Sat 10/16, which I promptly called them back. After being on hold from 4:17 to 5:21pm, I finally go ahold of a very rude security rep, dismissing my request to validate the order, and all she could say is that she did try to call. Regardless if she tried to call, it was over 24 hours after the supposed SLA shared by Customer Service and I didn't need to be treated like a thief.

She said she released the order, I show that it was now slated to be delivered on Monday 10/18 some time, and now it's showing that the Carrier REFUSED the delivery. I didn't receive anything about a carrier refusal, who was shipping the product, etc. What in the hell, I am provided an ordering experience from 1996, customer service from the same era, and no communication. It of little surprise that you're going out of business.
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I have contacted your customer service 4 times now because the printer I purchased has not been delivered.

I purchased it on 9/19 and it was to be delivered on Tuesday 9/21 or Wed 9/22.

It was not.

I contacted customer service on chat on Wednesday, Thursday and now Friday.
Each time I have been told it will be delivered by 8pm the following day.

IT has not.

I am certain you would not find this acceptable if you were in my place.

Hence this complaint.

I am certain I can purchase the same printer from your competitors and have it delivered promptly.

This is not good.

I will have to talk about the POOR service in my blog. (It has 580, 000 followers).

I have shipped all my orders from Office Depot for the past 6 years. In the past few months there have been issues with printing labels that seem to take awhile to resolve. Yesterday 9/21/2021 I went into the store to ship items and was told they could not print labels to ship boxes. I went in again today 9/22/2021 and the issue was still not resolved.

Printing services are behind schedule and the director of our local animal shelter was told to go to another store to get his mailing list labels printed because they didn't know how to set up the job that I know has been done there for years.

Total disruption in staff with employees being fired and/or quitting. Total chaos.

There was a desk and side cabinet purchased by our business order number [protected]-001 is the desk and there is one for the file cabinet). Office Depot failed to deliver the office product(s) as committed. After waiting over 2 weeks we reached out to obtain a status on the where about of the product only to discover after multiple departments contacts including the local store the desk who was quick to shift me off to the corporate office. Both contacts (Local and Corp representatives) tried to cover up the inefficiency and incompetency of the warehouse to deliver the product as promised. The representative claimed the product tried to be delivered but there was no one at the business to accept. We later found out the there was NO ATTEMPT made to deliver the product seems there was a human resource matter within the warehouse staff that prohibited the delivery of said item(s). We were advised to go back and start the ordering process from the beginning and we refuse to do that. We have asked for a refund for the furniture as well as the $140.00 (paid to OFFICE Deport not Apollo) to returned as well. I was directed to asked Apollo for the refund but was met with an objection from Apollo who noted they have no way to issue a refund. Our issue is that we brokered a deal with Office Depot for the furniture and the assembly of side product. We (your customer) never negotiated or contracted with Apollo, they are Office Depot agent not ours. We want our $140.00 back, this is been a complete nightmare and
an example of chaos and exceptionally poor customer service. I await notification and a call for someone at this company to take ownership of this complaint and problem and render a final and inclusive resolution to this matter .

I went into your Parkdale store on 9/15/21 and after going to your computer to see what you had to sell. I waited there fo 10 min with bo service. I then ask the cashier to call someone over to that department, she said she would. I than waited another 15 min. still no service I then went up ask for a Manager. The Manager Larry said he had no someone in that department and I need to come back the next day. So a young lady name Elizabeth came to the department. Every Computer that I ask about she said that she did not have, so I went to your web site and ask about one that system says you have in the store. She said she did not have, I ask her how can she say she do not have and never look at what I was asking about. I find it hard to believe that you pay your working to not sale product. So I was leaving your store and I ask the copy center if the store Manager Roger would be in the next day, She said yes. your Manager Larry then told me you can talk about me I do not care. I think he was was wrong for his statement and not coming to the floor to get this sale. If your working can not sale why open the doors. In the 30 years in shopping with Office Depot I have never had this happen. For all my business needs and item I always shop Office Depot.. So I called the Gateway store and they answer the phone told them what I was looking for and if had in stock. They held the phone talking to each other not answer me at all. So I went to Best Buy, and bought the two computers needed for my business. which I passed up to keep my business with you. I hope that this never happen to anyone else.

Thanks Mrs. Bushnell .

I purchased a office chair online, which was delivered in terrible shape. I returned to the store on 08/22/2021. I was advised I would see this credit in 3-7 business days I went into that same store today, 09/11/2021 to let them know, I still have not received my refund, and was advised I would hear back from a store manager on Monday. I will NEVER do business with store ever again! All I want is my money back!

I called 1-800-GO DEPOT to find out why our school was no longer on a list to receive a percentage of donations from purchases.
I physically walked into the Office Depot store (5885 Lone Tree Way, Antioch, ca 94531) on August 27, 2021, and was told I needed to call 1-800 GO DEPOT. I was treated kindly, promptly, and with respect.

I was connected to a customer service agent, after a somewhat long hold. His employee ID number was 114848. I have never been so insulted by someone in customer service. He just kept repeating himself "what's your order number?"

I didn't have an order number. I was just inquiring HOW to activate our elementary school account. He cut me off multiple times. I asked if he could at least look up our school, to see if it was on any type of list. He again, only said he needed an order number. SO, I asked repeatedly if I could speak to someone else. He finally took my phone number, and said someone would call me back in 10 min. I have since done some more digging online, and have discovered how the fundraising program works. I'm not sure WHY he couldn't explain to me that a school has an ID number.

I am a small business owner of 2 companies, and I would never employ someone with such ignorance and lack of communication abilities. ESPECIALLY for a customer service position.

WHY would we advertise for Office Depot, with 700 families, when customer service treats individuals so poorly AND the employees are unware of your give back to schools program!?! We can easily advertise and spread the word to purchase school supplies through Amazon Smile.

Please educate your employees. I would strongly suggest finding a replacement for employee 114848 (if THAT is even his REAL id number. I wouldn't be surprised if he lied about that too!)

I placed two order of tide washing liquid 8 in total that was on sale for $6 for 128lds. My first order i paid a little over $9 for next day shipping and my 2nd oder i did standard shipping for a little over $5. The reason why i made two orders is because they would only allow you 4 per order. I tracked my first order all day long i have 3 cameras at my house. I track my order all night long up until 12am the never day we i woke i tracked the order again and it said that items had been delivered i opened by door no order i checked my cameras no delivery person so i called customer service and my money was refunded. The next two day i waited on my second order and the same thing happen it said delivered i opened my door to check and took a look at my cameras no delivery. Im dont know if that delivery person took the items for his/herself but i never got them. I can't get the items for the sale price now. Office depot really has to do better this is crazy. For each delivery they should have the delivery person take a picture of where it was delivered to and what time the order was delivered. I have 3 kids and when i see a sale like this i jump on it because im a single parent. Im very disappointed.

I ordered 13 desk on August 5th and the cc was declined, money credited, then charged then decline then credited. I recieved and email stating the order was on hold then one said to reorder. I reorder using a different cc. I have spent 1 hour this morning trying to cancel this order and refund my money but 3 agents tell me the order is processing and they cannot cancel it. I do not beleive this much less believe Office Depot want to process 13 desk, pay to ship just to have me refuse shipment and hold up my money. Please cancel this order ASAP since I have the other on processing at the same time.

Jeff Smith
[protected]
[protected]@aol.com

Date of incident: August 8, 2021

Time: Approximately 2:30 pm

Description of Incident

I was in Office Depot to make copies of a document from my USB on the self-help printer. I did everything correctly, and requested 40 copies. After 3 copies, the printer stopped and showed "this device need assistance." So there was an employee walking towards the printer section; I asked if he could assist with the problem, but he immediately explained to me that this was not his section, so he radioed for someone to come and assist. I could hear that it was a female that he was talking to on the other end and she stated she would be there to assist in a second. After 10 minutes of waiting, still no one showed up and I finally asked another employee that was stocking shelves in the ink cartridge section if he could assist. He said he would give it a try; I explained that it's just out of paper. He came and filled the tray with paper so I could complete my transaction.

I approached the printing area supervisor, once she made her way to her section, who was in the office with the store manager (who was in civilian clothes) if she was the one that I was waiting on to come and assist me with the printer problem. She denied that she received such call, although I watch her from the printer respond to the guy that said it wasn't his section.

I went to the store manager (in civilian clothes) and asked if she was the store manager and she said yes. I explained to her what happened and she was apologetic and called the supervisor as I was walking out the door.

No customer should have to wait over 10 minutes for any employee to assist with any request; it does not matter what's going on. It is very irritating for me when I've been in customer service for over 30 years where customers require attention. Afterall, it is the customer that make the business what it is.

I request that employees are more vigilant and sensitive to customers and not treat them as if "I'll get to you when I get to you." Very poor customer service and it deserves to be addressed.

I had an employee pick up a cartgride from you 13th street location in Gainesville, Fl 32609. The cartridge did not work it only printed black so i take it back no one could handle the return so the called a manager. This was the rudest person i have ever met in my life he processed the return and hands me a receipt for the return. I asked he where the cartridges were located he said back of the two screens (3/4 of the store is behind the 2 screens) i finally found the cartridge area and the one that was purchased was the last one. Finally a nice person did check for me.
I own Sunshine State insurance we have a purchase agreement with Office Depot for all Florida insurance agents I will make sure everyone is aware of the type managers your employee. He needs to be fired or retrained i cannot believe you would allow him to supervise anyone.