Office Depot
Reviews and Complaints

Date of incident: August 8, 2021

Time: Approximately 2:30 pm

Description of Incident

I was in Office Depot to make copies of a document from my USB on the self-help printer. I did everything correctly, and requested 40 copies. After 3 copies, the printer stopped and showed "this device need assistance." So there was an employee walking towards the printer section; I asked if he could assist with the problem, but he immediately explained to me that this was not his section, so he radioed for someone to come and assist. I could hear that it was a female that he was talking to on the other end and she stated she would be there to assist in a second. After 10 minutes of waiting, still no one showed up and I finally asked another employee that was stocking shelves in the ink cartridge section if he could assist. He said he would give it a try; I explained that it's just out of paper. He came and filled the tray with paper so I could complete my transaction.

I approached the printing area supervisor, once she made her way to her section, who was in the office with the store manager (who was in civilian clothes) if she was the one that I was waiting on to come and assist me with the printer problem. She denied that she received such call, although I watch her from the printer respond to the guy that said it wasn't his section.

I went to the store manager (in civilian clothes) and asked if she was the store manager and she said yes. I explained to her what happened and she was apologetic and called the supervisor as I was walking out the door.

No customer should have to wait over 10 minutes for any employee to assist with any request; it does not matter what's going on. It is very irritating for me when I've been in customer service for over 30 years where customers require attention. Afterall, it is the customer that make the business what it is.

I request that employees are more vigilant and sensitive to customers and not treat them as if "I'll get to you when I get to you." Very poor customer service and it deserves to be addressed.

I had an employee pick up a cartgride from you 13th street location in Gainesville, Fl 32609. The cartridge did not work it only printed black so i take it back no one could handle the return so the called a manager. This was the rudest person i have ever met in my life he processed the return and hands me a receipt for the return. I asked he where the cartridges were located he said back of the two screens (3/4 of the store is behind the 2 screens) i finally found the cartridge area and the one that was purchased was the last one. Finally a nice person did check for me.
I own Sunshine State insurance we have a purchase agreement with Office Depot for all Florida insurance agents I will make sure everyone is aware of the type managers your employee. He needs to be fired or retrained i cannot believe you would allow him to supervise anyone.

There's two OFFICE DEPOT in our city. On several occasions; perhaps for months the self serve copiers are down. At the counter there is a sign posted that reads; "There's a $2.50 minimum" for an associate to print copies for you. If I only need one copy or send just one page to the store to print; they'll charge me $2.50 for that one page. That's just wrong. Each location here has two copiers and both are down regularly. Can we get on the band wagon and be the Office Depot that you guys used to be?

On July 4th I purchased a "Realspace 48"W Electric Height-Adjustable Standing Desk, White" Item 3883611 - from your Wilmington, NC location. The White color was not in stock so delivery was promised for July 7th. Order [protected]. I stayed home from work to wait for delivery - and it never came - nor did I receive any sort of communication. The Invoice also stated delivery date of July 7th. I went on Office Depot Chat Customer Service and was told by Fernando DeAgrella that there was a "delay" (I was never notified). He escalated the problem (Ref [protected]) and said I would receive it the next day - today, July 8th. He also said that I would receive a "Shipped Confirmation". I did receive an email this morning, with a tracking number, that when tracked said "No tracking information provided". Not wanting to waste another work day, I called 1-800 number and spoke with a Rep who to ask when it could be expected - and why the tracking info confirming shipment - yielded no information. She couldn't explain either so she called the warehouse and came back to tell me my order would not be delivered today either. No only had it not shipped (despite the email and tracking number), in fact, it wouldn't be delivered at all - that order would have to be cancelled and reordered! Again, no information at all given to me. No apologies either - no solutions. I called the store in Wilmington where it was purchase and spoke to a "Gina" - who was happy to issue refund of my money - with no apologies, did not even want to listen to my story - despite me telling her that I really wanted this desk. This is my first and LAST time ordering from Office Depot - the lack of communication, the two days I missed from work and most important, ZERO regard for maintaining my business and solving my problem. I want this desk as the color and measurements are ideal - and I am used to companies who go out of their way to make THEIR wrong, right. I would expect nothing less from Office Depot.

If your going to have a clearance section with an average of 28-32 pages let's be serious. 80 % or more are ALWAYS OUT OF STOCK AND NEVER ARE AVAILABLE AGAIN . Why have your customers scroll through page after page with nothing available, take it off and advertise again once in stock ( which I doubt will ever be) anything I clicked on to be notified when available never happened. My time is too valuable to waste on all those useless pages going no where.

your company took $129 out of my bank i called yesterday and they sent me a cancellation in a email // item# 7477640 ///
order # [protected]-001 /// account# [protected] /// contraction# 784283 [protected]@20-Jun-2021 09:34:43 but then today i wake up n another $129 was taken out of my bank now im $258 in the whole i cant n will not wait 3 to 5 days because none of my bills will get paid n i will have to pay $34 for ever single that goe in my bank account

Please see attached complaint that was lodged on 5/26/2021. To date, the product has not been picked up and to make matters worse, the two (2) credits issued were washed out and they charged me again! I am calling my credit card company to dispute the charge. Please come pick up this desk. With the rainy season coming upon us, it will be ruined, as I am not subjecting my husband who is 74 to put the desk in and out every day. Office Depot has had more than enough time to take care of this matter. My next email is to the Better Business Bureau.

on May 7, 2021 I purchased this chair in your Carson City store. The regular price was $349.99 with an instant discount of $100 and a promotion discount of $4.76

It was a floor model already put together, and I was charged a $15.00 set up fee. As it had been a floor model I assume the manger gave me a $5 discount for being a floor model. Had I wanted to purchase a new one one together right out of the box, the normal set up fee was $20.00 but I needed it immediately and couldn't wait until someone put a new one together. I can understand and agree with that fee.

I paid a total of $264.98 plus sales tax of $18.41 for a grand total of $283.39.

However, I found that the chair did not have enough lumbar support and returned it to your Reno Kietzke store on May 19, 2021, within the return date.

I was credited $262.25 with a total of $242.23 for the chair, $20.02 for the sales tax and MINUS $20.00 for Office Depot assembly the chair for grand total of $262.25 to my VISA account upon that return.

When I questioned why I was charged $20.00 (I originally paid $15.00 in Carson City), and that the return price was less than I paid originally, the store manager simply said that assembly charges were not considered to be refundable.

In explaining that I had been charged a previous set up fee and his $20.00 set up fee meant that I had paid $35.00 for set up fees that he would charge the next customer another $20.00 for, he simply said, "store policy", and the discussion ended.

I can understand the original assembly fee. But to take the chair back and deduct an additional set up fee means, to my way or thinking, Office Depot made a profit on at my expense. I was charged twice for an assembly fee that Office Depot will charge another $20.00 assembly fee to the next customer.

If this practice is considered it usual, I consider it a poor practice, and possibly illegal. It is certainly not a practice to keep customers, of which I have been for a number of years.

On May 8, 2021, we purchased the desk from Office Depot, order #[protected]. The estimated delivery date was 5/11/2021. After numerous calls to Office Depot and unfulfilled delivery dates, I cancelled the order on or about 5/18/2021, reference [protected]-001. They told me that it would be 3-5 business days for processing of my credit and pickup. On 5/21/2021, the desk showed up in my driveway, not even following the instructions to deliver it to my side entry door, as our development is under construction. Again, I called and was guaranteed that the new pick up date would be on 5/25/21 between 3:30 and 5:00 pm. I told them that if it was not picked up that it would be left out front in my driveway and I would not be held responsible for theft or weather damage. As of this writing, no pick up has been made. It was upsetting that we were held hostage in our home, based on the numerous promises of delivery dates and now the pick up date. To make it worse on Office Depot's end, they have given me two (2) pending credits for the desk on my credit card. It seems they will not release the monies back to me until the desk is picked up. If this is not resolved, my next call is to the Better Business Bureau. Our contact information is available in the order details and would like a solid pick up date. As stated, the desk will remain in my driveway rain or shine and will not be responsible if it is stolen.

On April 5, 2021, I purchased this desk online from Office Depot. On April 8, 2021 I received a confirmation e-mail from Office Depot that the desk was shipped with estimated delivery to be April 15, 2021. That day comes and goes but the desk was not delivered. I give it another week and then I check "tracking" that only says shipped. I then gave it another week and then called customer service, the lady was a foreigner and I am hearing impaired, so I could barely understand her answers to me. She did put me on hold while she contacted someone else, and when she came back to me, I believe she told me that they would get the shipping resolved that day.. But now here it is May 22, 2021 it still says "shipped" when I check tracking. I had already gotten rid of my old desk to make room for the new one. I NEED my desk. Please send me my desk! Thank you!

Realspace® Magellan 60"W Corner Desk, Gray
Quantity Shipped: 1
Item # 678981

Just visited your Bristol Va location, looking for a new chair for my home office. The one I selected was out of stock and only the floor model was available. I did ask for a discount seeing it was a floor model and would have spent some time to clean / disinfect it. Was told no, no discounts unless product was damaged.
I told them I'd take it anyway, and it needed to be partially dissembled so it would fit in my car. They informed me since it WAS a floor model fully assembled, I would be charged the assembly fee.
So, let me get this right. I'm going to pay an additional fee for a fully assembled floor model that I plan to dissemble in order to get it home ? Yes that is correct, that is our policy. Well... I left.
I don't blame the kids working that section, it's a management failure ! Unless that is your true policy. Not only did you let a sale walk out your door, you also have lost our entire family business. Furthermore, you have provided an On-Line store more business.
The company I work for wouldn't loose a sale, glad you guys are leading the market so well, that you can loose business.

I own a small business and committed to supporting my local store. Buying ink, folders, etc from there instead of online or local Walmart. I signed up for trial period of business select. I didn't use it enough so cancelled it. Three cancellations, one online chat, one tect conversation, and one customer service phone call, they charged me twice for business select and completely ruined my desire to continue business relationships with them, in-store or online. The process for resolution has need disappointing, to say the least and it tell me they will collect fees and charges through ethical or unethical means, however they can. They implied I was lying or presenting false info. .

On Saturday, May 8, 2020, at around 2:15 P.M., I gave my vaccine passport to an associate (Mike) at Office Depot (Store # 02675 in Clearwater, FL) to make a free laminated copy. He told me that it would be a few minutes, so I did some shopping and prepared to check out. When Mike gave me the documents, I realized that they were not mine. The name was James Murrey who was born in 1959. I alerted Mike, who went back to the copy center to find my documents. Unfortunately, apparently James Murrey had taken my documents. Mike was apologetic, polite, and appropriate. I can't say that about the manager, Jack, who acted as though I was inconveniencing him rather than that Office Depot was inconveniencing me. He was defensive, saying that he had no way of contacting Murrey and I should just go to the health department to get a copy of my vaccine passport. When I objected, he said that he had been a manager for 7 years and didn't need me to tell him what to do. When I asked him to alert the other managers, he said that he could write a note but he couldn't guarantee that they would read it. I believe that Jack, a young, white male, was dismissive of me because of my age (77) and sex (female).

went in today to fax some papers. They told me to fax on their fax machine. So I get all 14 papers in and put my debit card in. I am waiting until page number 9 is showing. Well it was spinning like it was froze. I asked them does it take long. She tells me the internet isn't working properly. She said it was down and cox came out and it started working yesterday. So no one offered at that point any info. Finally I said how do I cancel. They kept ignoring me. I finally said does anyone see me here or what am I suppose to do. He finally came over and said you can just leave it. I said well its still trying to process and my it has my debit info. He just stood there. Finally he said I guess I can turn it off. As I was walking out he said you can call if you have a problem with your debit. I kept walking and he said or you can just leave. This is unacceptable customer service. I went to the library to handle my business. Someone needs to tell their employees how to treat their customers.